1stflight Avaliações 293

Gemma was very quick and helped getting our suitcase back that easyJet had left behind abroad. It took all quite long but Gemma from 1stflight was the only positive aspect in this experience. Thank you!

I would like to express my sincere gratitude to Mike for his exceptional help with my lost luggage. His professionalism and, above all, his human approach turned a very stressful situation into a positive experience. He is a great asset to your team.

One of our bags was lost in Morocco when flying with Royal Air Moroc via Casablanca to Marrakech. We went the entire trip without the bag or any information from what was a rather unhelpful airline. Randomly our bag was found by easyJet at Gatwick having never made it to Marrakech (was lost at Casablanca). We can only assume someone at Casablanca airport threw it onto the next plane going to Gatwick... Luckily nothing missing and Mike at First Flight got in contact and had our bag delivered the next day (a week after we got back from our trip) - Happy ending!

Thank you very much for your help to find our wallet. The service was really fast, excellent and helpful to us. 10/10.

My luggage did not arrive with my flight. This company uses DHL for delivery. I have been waiting for delivery for over 2 days since DHL said they had received the items for delivery. DHL said it was delayed without any reason or explanation. It is very difficult to contact either DHL or first flight to find out what is happening or when it will be delivered. Very poor service.

I would like to express my sincere appreciation for Mike Charlton from First Flight, the company handling delayed and lost luggage. From the very beginning, Mike stayed in constant contact with me, keeping me fully updated and clearly informed about the exact location of my suitcase and its expected delivery time.
His communication was excellent throughout, and he consistently went above and beyond to make sure I felt reassured during what could have been a very stressful situation. It was clear that he genuinely cared about resolving the issue and making sure my holiday was not disrupted.
Thanks to Mike’s dedication and professionalism, my suitcase was successfully returned to Luxor Airport, where I was able to collect it and continue my vacation without further inconvenience.
Mike Charlton’s level of professionalism and commitment is outstanding. He truly made a difficult situation much easier, and I am extremely grateful for his support and effort.

Fantastic service and Mike has been top class. Thank you First Flight

I left my wallet on the plane the day I arrived in London. I wrote them an email and a few days later they sent it to my house in Spain, with all the documentation and all the money it contained. In addition to being efficient, they were very friendly throughout the entire process. I am very grateful to First Flight Forwarders.

I lost my backpack on the way to Guatemala City. It got lost on the flight from Berlin to London. Josh was so helpful, invested and lovely to me throughout the process of trying to get the luggage to me asap. It eventually made it to me. I can’t thank him enough for his effort.
Kind regards, Kyra

After leaving our iPad on a plane back in August 2025, we never thought we’d see it again. Until this wonderful company emailed me on Wednesday to say they had it!! Vanessa, Grace and Ashley - Can’t thank these people enough for their help. It restores your faith in humanity and I’m so grateful!

I was notified by mail when I didn’t even realise where I had lost my wallet. The service was excellent, friendly, and after paying a fairly high fee for postage, however, the parcel arrived overnight instead of up to 5 working days.
I would recommend the service wholeheartedly.
Thank you
Sylvia Langdon

After getting absolutely nowhere with easyjet and glasgow airport, Mike called out of the blue to say that my case was at Gatwick after going to basel in Switzerland instead of Glasgow! It was swiftly delivered to my home address by DHL. So grateful to Mike for getting in touch with me and glad I put my details on the label.

Mike is an amazing fellow not only did he find my bag with nothing to goj but he was so detail oriented and so helpful, would recommend a 100%

I find the positive reviews very difficult to believe. I eventually got a single email from First Flight, 6 weeks after I reported that my cabin bag had been taken from the plane by the passengers sitting in the row behind me (leaving their own bag behind). The email asked me for my telephone number and address. I provided those immediately. I have had no further response, more than another week later. The email said I could use the live chat function in the meantime. I have tried to do so more than 20 times, on consecutive days and at different times. The chat function is never online. I have screenshots of all the unavailable messages. It ought to have been very easy to recover my bag because the other passengers left their own bag and would therefore have wanted to recover their own lost bag

Mike did a fantastic job in recovering my luggage and making sure it was sent back home to me quickly after being lost by the airline for over 1 month. Really appreciate the great work!

My experience with First Flight Lost Property was very poor. I lost my phone on a plane last year and provided all my personal and device details, following up with them for weeks. At one point, someone asked for my phone passcode, claiming they had found a device and needed to verify it, but later told me it wasn’t mine—even though my phone has clear identifying features.

A year later, I received notifications that my phone had been turned on for several days, yet no one contacted me, even though it was in lost mode with my contact number displayed. I reached out to them and was told that someone had handed in my phone, but all the data had been wiped. I don’t understand on what basis they tried to access it or erase its contents.

They said they would send it back to me, but I had to pay for the shipping, which I did. I eventually received my phone, but I am left with many unanswered questions: Why did they try to unlock it? Why was all the data erased? And why did no one contact me?

Unfortunately, this experience shows a lack of credibility and professionalism.

I recently left an item on board a flight arriving at London Stansted Airport and the experience with the lost property process has been extremely disappointing.
On 13 February 2026, I travelled on Ryanair flight FR9304 from Bratislava (BTS) to London Stansted (STN) and accidentally left my AirPods on board the aircraft. According to standard aviation procedure, items left on board are usually offloaded by the cabin crew and handed to the ground handling agent at the arrival airport.
The tracking location from my device shows that the item remained at Stansted Airport, which strongly suggests it was offloaded and remained within the airport area.
I contacted the company responsible for lost baggage at Stansted, who advised that onboard items are handled by another ground handling company and referred me to them. Unfortunately, I have not received any response from that company. I was also able to review the logged lost items under my reference number, and my item was not recorded.
What is most frustrating is the lack of transparency and communication. Even though the item appears to still be at the airport according to the tracker, there seems to be no clear or responsive process to locate it.
For such a major international airport, the coordination between ground handlers and lost property services should be much more efficient. At the moment, passengers are simply being passed between companies without any resolution.
I hope the airport and the responsible handling companies improve their process for dealing with items left on aircraft, as the current system makes it very difficult for passengers to recover their belongings.

Glasgow Airport luggage person passed wrong details regarding missing luggage.
Mike at Gatwick called me at home and confirmed he has my luggage.
First class next day delivery from DHL.
Well done Gatwick and Mike.

Easy form to fill out and report lost item, quick response and friendly chat service. Handled the process efficiently and professionally, found my item, identified it and confirmed it was mine. Payment was then arranged for a courier service to return the item and confirmed to me by email. A truly well organised operation.

My luggage never got on the plane in my flight from Berlin to Amsterdam and then onto Birmingham. I believe this wasn’t first flights issue however Mike from the UK team sorted this regardless. KLM and their team were useless but Mike and FirstFlight saved the day. Many thanks!