Altra Running Avaliações 363

The size is too small and it is impossible for months now to get a reply from Altra about how to return the shoes. On the website it is not possible to generate a return form. Altra does not pick up the phone and does not reply to emails. The sizing of Altra shoes is smaller than with other brands, my usual US size 10 does not fit me with Altra shoes. On their website their is no metion about that so I assumed size US10 would fit me. Overall a very bad experience, never again I will order here.

These are Some of the most comfortable shoes I’ve ever worn. Great for wide feet/toe bed. However shockingly poor durability and customer service by Australian standards. I have a pair of $280 lone peak hiking trail runners and these lasted 6 months before coming apart at the sides on both feet . Customer service was responsive but as most of these reviews note , refused to replace the shoes under warranty . Called it ‘wear and tear’. The waterproofing also lasted one month. Expect them to last 3 months with heavy use or 6 months with moderate use.

I bought two pairs of Altra Riviera shoes, I use them solely indoors at an office. After only seven months of less than 100 miles walking, the soles started to delaminate. The retailer suggested super glue. Altra
declared this to be normal wear and tear. I will not spend any money at the retailer or buy any Altra products again.

Purchased Altra ALOA7R78305 on 6 Aug, light use elliptical, light running, weightlifting. By early December forefoot fabric is pulled apart on both shoes. Company offers no refund or discount on future shoes. Would not buy or recommend

Bought Altra Escalante 3 shoe. After 3 months of light use (less than 10 miles) toe box collapsed, making shoe unusable. I have found other reviewers/ users who have had the same issue. Obvious design defect. Brand denies defect and claims wear and tear. They will not exchange, refund, or credit. Buy Altra shoes if you want to throw away your money.

horrible quality shoes but their phony warranty is worse. I have shoes less than 80 walking miles and the inside of the shoe ripped and has holes. They say it is not a warranty issue and I'm out of luck......
Don't buy their shoes there are other options for zero drop and better quality. It took me 4 pairs of crappy shoes to finally say enough is enough.

Ich hatte ein Paar ALTRA King MT2 gekauft. Vom Laufkomfort bin ich sehr beeindruckt: Sehr komfortabel insbesondere für die Zehen! Die Sohle ist von sehr guter Qualität (Hersteller: Vibram). Das Obermaterial und die Nähte sind jedoch von mangelnder Qualität. Das Meshmaterial bekam Risse und die Nähte haben sich teilweise aufgelöst, obwohl ich den Schuh gar nicht so häufig benutzt habe und auch nicht in extremen Verhältnissen getragen habe. Anspruch und Wirklichkeit klaffen hier auseinander. Der Support der Firma ALTRA, den ich dann angeschrieben habe und Fotos des Produkts geschickt habe, war nicht bereit, in irgendeiner Form eine Kompensation zu leisten. Daher bin ich von dem Produkt als auch von dem Kundenservice zutiefst enttäuscht. Daher würde ich - trotz der Vorzüge dieser Schuhe - vom Kauf abraten. Es gibt qualitativ deutlich bessere Schuhe!

Il faut savoir qu’en achetant sur le site Altra, les baskets viennent d’Italie. Et si vous souhaitez les renvoyer, les frais sont à votre charge. Ça m’a coûté 18€. J’achèterai ailleurs dorénavant !

Bought a pair from their online store in the UK. Return #8000002005 Ordered the wrong size. Turns out you have to send them back to Italy as per their return policy. They have refused to pay the import duty TWICE, so I cannot return the item. Their customer service is terrible. It has cost me more than half the cost of the order to ship twice. It is my belief they try their hardest not to let you return their products so they do not have to issue a replacement or refund. AVOID THIS BRAND.

I have converted…Ultra shoes are the best fit for my feet personally! I am only super disappointed in the colors. The vibrant colors also helped me get excited about putting them on and hitting the trail. We all have struggles and every lil bit helps. Plz bring us some inspiring color pallet! Other than that…AMAZING SHOES!!!!

A pair of running shoes only 4 months old gets a hole in the fabric of the toe and they offer 50% off my next purchase because " this is the resolution we can offer for a minor issue like yours that may have been caused by wear." Poor quality, poor customer service. I won't be making use of the discount!

Although the concept of the shoes is good, the quality is very poor and the customer service is some of the worst I have ever encountered. I will never buy another pair of shoes from Altra.

Absolutely terrible customer service. FedEx delivered my package to the wrong address, this was confirmed with a photo. The company says they put in a request with Fed ex but Fed ex says they did not. I’m stuck in the middle, have spent over $300 on two pairs of shoes I don’t have. Both Altra and Fed Ex tell me there is nothing they can do. I have now taken the issue up with my bank. I have never had an issue like this not resolved by the company but they have been extremely unhelpful and not concerned about the consumer.

Shoes did not fit, returned. Three weeks later I received no contact and no refund. Called and was told company has a separate branch which handles refunds, and it takes a minimum of 3 weeks, and I should call back if I don't receive a refund. I posted a review which was rejected because it mentioned Zappos, which refunds you instantly (they sell Altra shoes). I still do not have a refund.

Had a problem with very thin soles that wore through to the underlying material after only 62 miles. Tried four times to get some sort of response from Altra - nothing. This was over four weeks (7 September-6 October), each of my messages was noted as being recieved. Like the shoes alot but not impressed with the parent company.

Ich kann nur vor den Kauf von Altra Schuhen warnen. Hatte mir Olympus 4 gekauft. Diese Schuhe sind von unsagbar schlechter Qualität. Laut, schwer, unflexibel, hart und haben im Zehenbereich eine Verstärkung, die sich anfühlt wie eine Stahlkappe. Ausserdem ist der Schuh außerordentlich schlecht verarbeitet. Meine Sicherheitsarbeitsschuhe sind flexibler als dieser sogenannte Trailrunningschuh.
Noch schlimmer als der Schuh sind allerdings die Versandbedingungen über die man vor dem Kauf nicht informiert wird. Für ein kleines Paket werden schon einmal EUR 9,99 fällig. Die Rücksendekosten sind darin nicht eingeschlossen. Dafür werden je nach Versender noch einmal EUR 20- 50,-fällig, da die Retoure nach Italien gesendet werden muss. Auch dort wird erst über die Rückerstattung befunden. Da dieses Unternehmen aber als unseriös gilt, wird wohl niemand seinen Kaufpreis Rückerstattet bekommen, nicht einmal im Garantiefall. Bitte glaubt auch nicht den Werbelügen dieses Herstellers. Im Netz gibt es offizielle Testlisten, da ist Altra nicht erwähnt, zurecht. Leider bin ich auch erst nach den Kauf schlauer geworden. Der Kauf und Versand nach Deutschland gehört eigentlich verboten, da sich Altra nicht an EU-Regeln hält und Kunden über seine hausgemachte Abzocke aufklärt.

Die Schuhe haben eine schlechte Qualität (3Paar) gehabt.Das viele Geld sind sie definitiv nicht wert.

As others have noted, the sidewall and sole splits around 200mi of use, no matter the model. I sent images of four pairs, Torin 4.5, 5.0, Olympus 4, 4.5 for a possible warranty claim.

Despite Altra's laughable claims of getting 3-600mi out of any of their shoes, expect around 2-250 before they're pancake flat (your achilles and knees will tell you if you don't track mileage).

A love-hate shoe. Great design, stability, weight, performance but the least durable of anything else on the market. And pricey at that.

I tried to contact them after a newly bought pair of Altra Torins started to fall apart prematurely. After four weeks, four different e-mails and trying to call them numerous times: no response. At. all.

Bottom line: they do exist, they do actually ship shoes (eventually), but don't expect any aftersales or other form of contact with a human being.

If you are buying Altra trainers from UK, be aware of delivery is from Italy.
And if you want to return, you need to pay the delivery fee to Italy.
I ordered 4 pairs but none of them were for me so I returned by Parcelforce and it costed me £56!!!
Then the nightmare started. The custom clearances took ages and when finally released it, the warehouse people refused the acceptance, which caused me huge anxieties. Luckily the email customer service was quite good to be fair, they got my goods back from the depot.
But it took another 2 weeks to get refund by chasing them consistently.
I would not recommend this service unless Altra changes free return in the UK. Good luck!