Altra Running Avaliações 363

I ordered and returned a pair of shoes online. Although the shoes weren't the right fit (slightly narrower than the pair of Altra Lone Peaks I already own and love), the customer service I received was excellent in comparison to other online shoe purchases made online.

Their European Distributor (FiloBlu) helped me with my return. When I messed it up online, they sorted by email and got me the paperwork I needed to return free of charge via UPS.

In October 2025 I bought Timp 5 Gore-Tex Man and they literally only lasted 3 months before they started to split at the sides which made them useless.
For the very expensive price I would have expected them to last a lot longer.

If it could get 0 it would. I love Altra running shoes but would absolutely never purchase form them directly ever again. I am also no considering whether I purchase from them again anyway as I don't wish to support such a company. I cancelled my order within 24 hours, but their supply chain meant I had to let them ship the order after that and await arrival to decline the order at the door, they confirmed this occurred. Thus ending my contract with them, however, they still have not issued a refund and haven't responded to my emails to pursue this. I am now going to have to report them and contact my bank to retrieve this money. An order cancellation is a legal obligation and should not incur such time investment from a customer.

Finger weg ! Mir wurde eine Rückgabe verweigert weil der Originalkarton leider nicht mehr da war kurz nach Weihnachten ! Schuhe ungetragen mit Etikett .Über einen paypal Konflikt dann Recht bekommen aber nun muss ich die Schuhe auf eigene Kosten nach Italien schicken für ca 15 Euro !

I haven't had any problems with my order. I do understand that people would encounter issues returning them especially since their european distribution (filoblu) is in Italy and it wouldnt be like amazon for convenience (but amazon are far too big so give other e commerce a chance!) and comms would be fragmented! I get paying for delivery would cost a-lot which isn't fair since shoes need to fit fortunately I am loyal to the brand and i knew my fit having purchased two pairs of these last time for running at events and training. The items arrived in a nice solid cardboard box and sealed with filoblu (the distributors for high end brands assos etc) tape. I feel bad people have had poor Altra “experience” (one of their trainers is called this 😀 but I am pleased. Tracked by UPS so I knew where my box was france…uk…to the land of the geordies. Pleased. Still doesnt hide the fact average scores is less than 2 oof!

Le concept était intéressant. Altra semblait être une référence en chaussures de running, avec une wide toe box et un zéro drop sur une grande partie de leurs modèles. Dommage que la qualité ne suive pas : dès la première sortie avec la paire, j’ai déjà rencontré des soucis avec la semelle interne. Le service client n’a été d’aucune aide, et le transporteur est tellement lent que j’ai finalement décidé de garder la paire plutôt que de me lancer dans des retours interminables (UPS, c’est zéro). Dommage, car la chaussure était vraiment confortable.

He solicitado un cambio de talla y no consigo que me envíen la etiqueta de devolución. También estoy esperando que me respondan para hacer una devolución de un pedido que no aparece en mi perfil. No recibo respuesta por parte de atención al cliente por ninguno de los dos motivos. No volveré a comprar en esta empresa.

Chaussures de qualité plus que médiocre et service de guaranie d'une médiocrité absolue. Voici la réponse reçue par la marque après avoir constaté une usure avançée anormale sur l'un de leurs produits : Bonjour,

Nous vous informons que nous avons reçu une réponse du fournisseur concernant la demande de garantie. Malheureusement, il indique que le défaut décrit n'est pas couvert par la garantie pour la raison suivante :

Le frottement que vous indiquez est tout à fait normal, puisqu'il s'agit d'un problème d'adaptabilité des chaussures aux pieds. Selon la pointure, elles peuvent être plus ou moins serrées, mais le défaut décrit est le résultat du frottement du produit contre un élément extérieur, en l'occurrence votre pied, donc nous ne pouvons pas le considérer comme un défaut de fabrication.

Nous sommes désolés des désagréments occasionnés par cette situation.

Cordialement,

Marvin E.C.
Votre équipe de Deporvillage

Die Schuhe lassen sich einfach nicht zurück geben. Es wird kein Rücksendeetikett zugesandt und es gibt keine Rücksendeadresse. Auf Anfragen meldet sich niemand.

Ho acquistato un paio di Torin 8 dopo aver consumato un paio di Torin 7. Il nuovo modello non corrisponde affatto alle aspettative. Non lo trovo adatto per la corsa. La gomma non ha ammortizzazione, è pesante, il passo affonda senza alcuna reattività. La corsa diventa pesante, faticosa e lenta, per niente divertente. Non era così per il modello precedente. Mi ritengo estremamente insoddisfatta di questo acquisto.
La ditta per tutta risposta ha detto che avrebbe tenuto in conto il feedback senza calcolare minimamente il rimborso dell'articolo non corrispondente a descrizione e ancora in garanzia.

I bought a pair of Altra running trainers thinking they will be more comfortable, but they feel very tight. I have to return them from UK to Italy at my expense. All in all, poor service for UK.

I'm also surprised to see so many bad reviews. I was really worried as I only saw them after placing my order (not very smart I know). However I'm pleased to say that my order took exactly one week to arrive to me in the UK and was exactly what I'd ordered. So based on that, I would order again, though with a bit of caution given the experience of others on here.

catastrophique
J'ai renvoyé mes chaussures neuves non seulement ils ne me remboursent pas mais en plus ils gardent les chaussures. J'ai proposé de repayer les frais de port ils refusent il faut venir les chercher en Italie ... C'est scandaleux. Après de multiples relance rien est fait

Leider treffen die schlechten Bewertungen für den Kundenservice voll zu. Mir ging es genauso: habe am Ende für Schuhe bezahlt, die ich nicht habe.

I ordered a pair of shoes, they were sent to the wrong address twice which took months, and their customer service department never replied to my refund request. Avoid at all costs.

Problème sur Olympus 6 neuve qui me blesse les pieds ampoules énormes et mauvais circulation de sang
pas de problème avec les anciennes versions cela fait des années que j utilise les olympus meme pointure pourtant
Altra ne veut pas prendre les chaussures en garantie et altra etats unis se cache derriere altra europe pour ne pas repondre mon fournisseur deporvillage ne veut pas non plus prendre en sav
DEPLORABLE SAV

Went through puddles. Horrible squeak started. They suggested scrubbing the soles to remove dirt and moisture.

So, Olympus 6 is a trail shoe that should avoid dirt and moisture. Clever. I'll hover. Galactically stupid sole design.

Da anni cliente ma mai più . Dal 2014 uso scarpe Altra e la qualità è stata ribaltata. Il modello top di gamma Mont Blanc Carbon e BOA un incubo. Suola usurata dopo neanche 40km , scollata , tomaia iper delicata. Rimbalzata dal servizio clienti al rivenditore per sentirmi dire che la garanzia non copre queste cose . Vergogna servizio clienti pessimo, sperate di non averne bisogno e di avere prodotti difettosi .

Poor quality the trainers only last 6 months and the company are not interested

Mi sono state regalate un paio di scarpe altre alte in goretex comprate in centro Italia, Io abito al nord. Dopo tre uscite la suola sotto si è scollata . Ho chiamato il servizio clienti e non ne vogliono sapere di cambiarmi le scarpe