Altra Running Avaliações 363

J'ai acheté une paire de Timp 5 sur les conseils d'un ami. Attiré par le drop zéro et la conception pour les pieds larges.
Malheureusement, la durée de vie de ces baskets est juste inadmissible. Elles sont quasi en fin de vie après moins de 90 Kms en 10 mois. Semelle rincée, des zones qui se décollent, des usures anormales du chausson, bref, une marque à éviter. Bien que garanties 2 ans, le support a été lamentable. Aucun retour de leur part..

The design of the Olympus hike shoes or great and they are actually waterproof (unlike some which claim to be and are not). BUT the quality is terrible. I had the Olympus 5 and they fell apart after a couple of months. I tried the latest version (Olympus 6 hike) hoping they would be better but they are much worse. The quality is appalling. Holes in the inner heal after 3 weeks of use and cannot see them lasting for much over 6 weeks. Save your money and buy something better put together.

Unerreichter Komfort für natürliches Laufen

Terrible customer experience in the EU. Online form was not working to send shoes back, had to print my own. Then, they don't cover shipping, which was 20 EUR for the cheapest option for me, without any tracking. It's been 5 weeks since I sent the shoes back and no news. Called customer support and they can't do anything about it. 230 EUR just gone like that. I'll surely never buy from them again

I've been using Altra for many years now for running, hiking etc. They have been my go to and I've recommended them countless times to many other people. However, I recently purchased a pair of their Olympus 5 trainers and literally within weeks they were splitting and falling apart in very strange areas - places that don't really see much movement and so shouldn't be. So, after years of being a dedicated supporter I emailed them to let them know what had happened. I heard nothing. I chased the matter up again a couple of weeks later and still, nobody has had the courtesy to come back to me. I'm afraid I won't be using or recommending this company again and feel very let down. Perhaps if they actually cared about their products and loyal customers they could become a regular name on the high street. As it goes, this won't be the case when you have sub-par equipment and no customer service.

Ho acquistato un sando per mia figlia e invece è arrivato un paio di scarpe snikers orrende. Non rispondono a wazzap ne ha email.
Pagato tramite Brt alla consegna 40,10
Sono dei truffatori!.!.

Truffa da denuncia alla polizia postale.

Anche Bartolini responsabile .. vuole i soldi del contrassegno.... E se non ci sei e c'è un altro meglio per loro ...

Diffidate da chi non risponde al telefono prima di acquistare e leggete le recensioni

As usual when dealing with a totally unknown company, I conduct my own due diligence process.

Well, this company spectacularly failed.

I emailed them using their contact us form but after a week, no reply, nada.

A custom spent his precious time trying to get more information about their product but this effort is rewarded by the company’s total arrogance.

I guess they have enough customers lining their coffers so I won’t be buying from them. Shame.

I bought a pair of Altra trail running shoes and after just six weeks of normal use, the ankle cuff fabric split wide open. I expected an instant refund given the minimal time I had the shoes.

When I contacted customer service, they told me this was “normal wear and tear” – apparently, Altra shoes aren’t expected to last more than a month and a half!

They offered a 40% discount to buy another pair, which is frankly insulting. I didn’t want to spend more money with a brand that doesn’t stand behind its products.

This experience has completely eroded my trust in Altra. AVOID THIS BRAND if you value shoes that actually last and a company that stands behind what it sells!

Bought two pairs, the second pair disintegrated after very little use. I tried to return them but they wouldn't accept them even though they were still under warranty. Avoid.

1schifo ne sandalo giusto ne taglia e non rispondono alle mail

Shoes that cost £175 are defective, and customer service will not refund me, or reply to the many contact emails I have sent them. Terrible customer service, I will never buy Altra again. I am still trying!

Ich habe mir Altras bestellt, leider sind die zu klein. Der Rücksendeprozess ist unfassbar mühselig, das Formular auf der Website zum Größenumtausch funktioniert nicht, ich warte seit mindestens 2 Wochen auf das Etikett zum "easy return" und bin einfach unfassbar sauer.

Worst trainers ive tried so far. Stiff and uncomfortable. Terrible quality and to top it off some of their trainers are sent from Italy which makes sending them back much more of a hassle. Oh and you have to pay £12 to send them back. Tried Brooks trainers after and they are great.

I don't know where all those bad reviews come from. I sent them a complaint about a relatively minor fault of new shoes last night and got a full refund (+ I get to keep the shoes) in less than 12 hours!

Nach 100 Laufkilometern sehen meine Experience Flow aus wie meine Laufschuhe anderer Marken nach 500 Kilometern.
Auf Anfrage bei Altra bekommt man keine Antwort.
Mein erstes und letztes Paar dieser Marke

Altrarunning.eu is the worst seller I have ever dealt with. I returned part of the order and had to fight for 3 months to get the amount of the return refunded, even threatening to press charges. You can verify that it's not just me on "Trustpilot". Regardless of the quality of the shoes, I wouldn't wish anyone to have to go through this experience. When ordering ALTRA shoes in the EU, I would recommend using a third-party provider.

Leider lösten sich bei meinen „Altra experience wild“ nach einem halben Jahr der Kleber an der Zehenverstärkung auf. Die Schuhe wurden im Urlaub gekauft und können daher nicht beim Händler getauscht werden.
Fehler dürfen und können immer mal passieren aber dann sollten diese einfach und unkompliziert durch den Kundendienst gelöst werden. Altra selber verweist aber auf den Händler zum Tausch bzw. Reparatur.
Kundenservice geht anders. Dies waren also die letzten Schuhe dieser Marke. Mit der Passform war ich sehr zufrieden. Leider hielt der Rest nur ein halbes Jahr.

Stiamo ancora aspettando le scarpe ordinate e pagate un mese fa

Shoddy product and appalling customer service. My walking boots started coming apart after less than one month having gone for only three walks in them. When I complained I expected an instant refund or replacement as it is patently obvious that the boots weren't made to a high manufacturing standard, but instead I've been told that the defect was 'caused by use' so the warranty is void. I'd walked less than 50 miles/80km in them. Make that make sense.

Sadly it appears Altra are content to sell poor quality products that fall apart quickly. Save your money and shop elsewhere.