Altra Running Avaliações 363

Got sent an defect shoes. It has been over a week now, no update or progress.
Absolutely abysmal customer service.

Realicé un pedido el 25 de febrero de 2025. El pedido llegó el 28 y lo recogí. Las zapatillas no eran lo que esperaba (140 euros por unas zapatillas llenas de agujeros sin tela debajo) así que procedí a realizar una devolución a través de su web. A día de hoy 10 de marzo estoy esperando a que me envien la etiqueta de devolución. No hago más que llamarles y solo saben decirme que lo trasladaran a la unidad competente... Por si no fuera poco la devolución vale 10 euros. No lo recomiendo en absoluto.

Website does not function properly when trying to initiate a return. Had to contact them via email and I will be waiting for a response. I tried to use the live chat link which is not working. I tried to post a review about a pair of shoes I like and that got sent back with an error report. And last but not least the 10% discount code they email ever single day doesn't work either. So all in all don't buy anything from them on their website. Hot trash!! One great pair of shoes I love though. So just buy from a real website that works or a store.

Buyer beware! Purchased shoes in November, they didn’t arrive In time as stated. I’ve contacted the company over 30 times they just kept saying they would refund me. Mid January they just ignored my email. Report to PayPal who have just got my refund mid February. Awful experience

Ich habe mir für das Joggen wegen der Zehenfreiheit die Altra Torin 6 ausreichen gross gekauft. Beim normalen Rumlaufen fühlt er sich super an aber schon beim 1ten Lauf merkte ich, dass der Schuh bei entsprechender Belastung meinen äusseren Knöchel drückt, beim etwa 5ten Lauf musste ich wegen Schmerzen abbrechen. Eine Anfrage bzgl. Abhilfevorschlägen in Italien und US blieb bisher auch nach wiederholter Erinnerung unbeantwortet. Ich kann mir nicht vorstellen, dass ich der Einzige mit einem derartigen Problem bin ... ich habe das in keinem anderen Laufschuh von Brooks, Mizuno und Saucony. Ich kenne nur den Torin 6, das Schuh-Konzept am Knöchel sieht für mich bei den anderen Modellen aber gleich aus. Ich kann den Schuh nicht empfehlen. Zudem ist in meinem Fall der Service unterirdisch.

J'ai acheté des Altra Olympus 6 pour ma marche sportive, essentiellement sentier côtier Breton. Elles sont très confortables, très amortissantes, imperméables, bonne accroche.
Mais, mais, au bout de 450 km environ, usure, me semble t il, anormale du renfort tissu intérieur, au niveau du tendon d'Achille. Le tissus est déjà abimé, un trou est en formation. Le même genre de chaussure chez Merrell, utilisation sur deux ans, ne présente pas le même défaut, pourtant bien moins chère! Dommage. (si besoin je peux fournir des photos)
PS, je rencontre le même problème sur une paire de Lone Peak 7 pourtant utilisée dans des conditions de marche moins "sportives" achetées fin novembre 2024.

Commande passée le 1er janvier, jamais livrée, jamais remboursée.
Quant à la communication avec le service clients, elle se limite à quelques phrases stéréotypées qui ne répondent à rien et qui arrivent après 2 ou 3 jours d'attente.
Des voleurs, tout simplement.

A rather disappointing experience from a company known for producing good wide toe box shoes. It took them six days to fulfil my order, and the shoes were only dispatched after I followed up. Altra’s customer care via email was underwhelming, showing little empathy or concern about the delay. Their response was simply, "You can follow the status of your delivery and get additional information directly from the courier's website once it has departed."

As of now, I’ve yet to receive any updates from UPS regarding the status of my delivery. It's been a week since I placed the order, and I’m still in the dark about when my shoes will arrive.

It’s clear Altra could benefit from some competition. Hopefully, major brands will soon recognise that not everyone wants their toes squashed into a point.

I ordered shoes. Received a woman's shirt. Sent 10 emails for them to issue a Return Note. Parcel delivered to their warehouse (UPS proof) but they can't find it. They refuse to refund me.
An absolute shame.

DO NOT USE. Impossible to return goods. Requested a return, told to wait 3 days for the the request to be approved. Chased and told would have within hour. Now they are not responding to me via emails or their contact form and I’ve tried calling them and requesting an English call, told someone will call back. So far nothing

Like other reviewers have said, returning shoes ordered via their website is a nightmare. I am currently trying to return 2 pairs of shoes that don't fit. I opted for the "easy return" process on their website, where you're supposed to receive an rma number and returns label, plus some custom forms for outside EU orders, but I have received nothing. Have emailed them for the last 2 weeks repeatedly, but there has been absolute silence from their end. Soon the window for returns will be over, and I won't be able to return the shoes for a refund.
I will now have to try and get my money back from my bank via VISA Chargeback.

Le Migliori scarpe che ho avuto

Habe soeben meine Bestellung von Altra bekommen. Schuhe sind top. Alles ist wie angegeben.
Mit den kosten für die Retoure und auch dass sie aus Italien gekommen sind, war mir schon bei der Bestellung klar. Steht alles auf der Internetseite.
Die Bestellung wurde schnell verschickt, hat jedoch etwas gedauert. 7 Tage sind zwar nicht lang, aber auch nicht mehr so üblich. Das lag aber an UPS.
Ich kann also ohne schlechtes Gewissen die Bestellung auf der Internetseite empfehlen.

Terrible customer service, the size doesn't meet conventional sizes, I went to get an exchange and all sizes were sold out so I had no choice but to return. They charge you £13 for a return and then take an extra 20% off for VAT. In total I've lost £40 due to them not having stock. DO NOT USE!

Ich habe Schuhe direkt bei Altra bestellt. Per Rechnung über Klarna. Schuhe gingen wieder zurück. Retourebestätigung ging per Mail bei mir ein… seither warte ich nun 2 Monate auf die Retourenbestätigung von Altra bei Klarna. Trackingnr. Liegt vor und zeigt zustellung bei Altra! Da treffen zwei Spitzendienstleister aufeinander. Service fürchtlerlich!!!! Keiner will sich kümmern, auch der Kundenservice von Altra nicht. Bin sehr gespannt, ob ich noch einen Anwalt für die Angelegenheit brauche! Völlig unnötig. Würde ich niemals weiterempfehlen!

Altra running’UK’ is in fact in Italy. Had I realised this I would have gone to a shop. When my trainers finally arrive they are small for a 6.5 so I return them following the written instructions carefully. This is not enough and now my parcel is stuck at customs. Altra Italy isn’t helping except to send downloads that are just titles. Now how do I get my refund?

Cette marque sympa au début cède peut à peu aux sirènes du commerce avec quelques entorses à sa philosophie initiale. Les drops des runnings augmentent et les footshapes rétrécissent. Je sais bien qu'il faut s'adapter au plus grand nombre mais comment choisir ses chaussures maintenant surtout si l'on veut rester fidèle à la marque. Dommage ! Pour éviter les retours produits l'utilisateur fait des compromis et s'adapte. Anecdote: je bourre mes runnings de chiffons pour les élargir ..... pas terrible !
Première sortie avec les Experience Flow peu concluante. Troisième déception après dix paires d'ALTRA achetées.

I received a pair of Altra running shoes with EGO Max cushioning as a gift from a friend about a few months ago. These shoes have proven to be an excellent choice for me, particularly because I have wide feet and sensitive toes. The design and fit of Altra shoes cater specifically to individuals like myself, who require additional space in the toe box for comfort during runs.

Prior to using Altra, my experience with running was primarily barefoot, which limited my knowledge of various shoe brands and their offerings. However, after trying the Altra EGO Max shoes, I quickly recognized their benefits and found them to be highly suitable for my needs. This positive experience led me to purchase another pair of Altra shoes a few weeks ago.

In summary, my journey with Altra running shoes has been overwhelmingly positive, and I have no regrets about transitioning from barefoot running to utilizing these specialized footwear options.

The fit is alright, although they aren't as wide as they claim to be. Instead, the cover material tends to be very soft, too soft even, and although this can accommodate wider feet, it also makes one slip on the sole, which means your toes will be squashed.

The shoes don't last, and considering that, they are madly expensive. Weeks to months and a toe may poke through a hole, or a seam opens up, or worse, the entire shape of the shoe gives in / collapses, and leaves one with no support, slipping on overly soft rubbery soles.

The zero-drop sole would make sense, but the rubber material is so soft usually, that, because most of the body weight is carried on the heel of the foot, one constantly stands on a slope, facing slightly uphill. This can strain the achilles tendon immensely and is most unsuitable for running.

I have tried to contact Altra various times via their website. The customer service is appallingly rude and does not reply at all in most cases.

It's a nice concept, but overall, it's a terrible execution in every aspect that matters.

Auch wenn ich Altra Schuhe wirklich sehr mag, ich werde ganze sicher nie wieder bei Altra direkt bestellen. Ich habe meine Lieferung nie erhalten. Mein Geld bekomme ich auch nicht zurück. Der Customer Service hat den Namen nicht verdient. Rückfragen werden ignoriert und nicht beantwortet! Bestellt eure Altra Schuhe besser bei Retailern. Da habe ich jedenfalls noch keine schlechten Erfahren gemacht.