Altra Running Avaliações 363

Ich liebe Altra Schuhe, doch mittlerweile haben viele Modelle Qualitätsprobleme und Altra kennt sich anscheinend nicht mit den EU-Regularien aus. Sie verweigern eine Reparatur oder einen Austausch des Schuhs. Ich habe ihn nur 6 Monate getragen und das Material wies schon Risse auf. Das darf nicht passieren. Ich werde keine Schuhe mehr bei Altra direkt bestellen, sondern nur noch bei anderen Händler. Unmöglicher Support!

Great shoes, terrible, terrible, terrible, terrible customer service.

I use the Altra Escalante's, which are great shoes, but in trying different ones out, I returned a pair to them, and it literally took multiple months and many, many contact attempts to get my money back.

I would rate the shoes 5/5 and the customer service/company 0/5 if I could.

2 Mois, 4 paires différentes achetées pour le drop zero et améliorer ma foulée.

1 Lone Peak 8
1 Rivera 4
1 Torin 7
1 Vanish Carbon 2

Toutes sont confortables. Rien à redire.
Toutes sont d'une qualité déplorable. Au bout de 20km, la semelle commence à faire la tronche.
50km, il n'y a plus de semelle.

Altra rogne sur la qualité pour obtenir toujours plus de marge commerciale. Alors que franchement, la marge est déjà ENORME.

Bref Mon dernier achat en date (Les Vanish Carbon 2), m'ont fait retourner vers les valeurs sûres... que tout le monde connait.

Je ne conseillerai plus jamais Altra, qui sacrifie la sécurité et la santé de leur utilisateurs au profit de leurs marges.

Et heureusement, je n'ai jamais payé plein pot un de leur produit.

Very bad customer service. I ordered pair of Altra Olympus 6 shoes. The quality of the shoes was horrific. There were multiple loose threads but the worst part was poorly glued shoe soles. I contacted customer service and made complain about manufacturing fault. Customer service's replies were some copy pasted texts which did not answered my complaint. It took almost 4 weeks and ten emails before I got answered. Now I have to send the shoes back and wait for my money to be transferred back to my account.

I have big shoe size and it was very difficult to find that size of Altra Olympus 6. Now the whole process must be restarted because Altra won't send me new pair of Olympus 6.

Altra sends me shoes which are very poor quality. Then I have to fight with them about 4 weeks to have the right to return unused new shoes. Then send shoes back and wait for 3 weeks for my money. And then I can try to get new pair of them.

This has been a very bad joke. Never again.

Ich habe dreimal bei Altra bestellt und jedes Mal sind meine Schuhe innerhalb kurzer Zeit geliefert worden. Einmal gab es eine Verzögerung, die an UPS lag und nicht an Altra. Die Laufschuhe selber sind alle top. Ich habe nichts zu beanstanden. Dass man die Schuhe nach Italien zurück schicken muss und das selber zahlen muss steht in den Bedingungen. Die sollte man eben lesen. Mir ist es außerdem noch nie passiert, dass ich mit der Größe daneben greife. Als jahrelange Läuferin kenne ich meine Schuhgröße.

he usado prácticamente todas las marcas del mercado, sin dudas las mas cómodas pero han sido las de peor calidad que he llegado a tener.
Tan solo 2 meses y ya se nota un desgaste muy prematuro de los materiales.

I would leave zero stars if possible. I got my shoes in an appropriate time, but when it came to my refund, I'm still waiting. They said they returned my money over a month ago but I've yet to see it. I have contacted them several times and they keep telling me lies. Melissa continues to tell me she will get ahold of the returns department and get back with me but again, I'm still waiting. They got their shoes back that had never been worn. They simply didn't fit. They are thieves. Do not buy from this company!

Avoid this company, it is the worse experience you will face if you need to contact the customer service. They will reply with formatted messages and not help you solving any of your queries.

Ho acquistato il modello mont blanc scarpe concepite per il trail , io le uso tutti i giorni per lavoro , penso di aver superato i 4000 km e sono ancora integre . soddisfattissimo

They won’t give me a refund. It’s been a month

Unmögliche Firma. Kommunikation mal in Englisch, mal auf Italienisch. Habe Schuhe bestellt und bezahlt. Dann kam die Ansage, dass der Schuh nicht lieferbar ist wegen Qualitätsproblemen. Frage mich warum er immernoch im Shop zu bestellen ist? Bewertung bei Altra ausgefüllt, absenden mehrfach nicht möglich.
Bei denen funktioniert vieles nicht!
Nie wieder.

Jeg er utrolig tilfreds med mit køb af Torin 5 fra Altra. Først og fremmest var hjemmesiden meget overskuelig og nem at navigere, hvilket gjorde købsprocessen til en fornøjelse. Leveringstiden var også imponerende hurtig – skoene ankom langt før forventet.

Skoene er perfekte for mig, da jeg har brug for ekstra vide til forfoden. De sidder komfortabelt og giver den støtte, jeg har brug for på mit arbejde. Alt i alt er dette en sko, jeg varmt kan anbefale. 5 stjerner herfra!

Had a terrible experience with Altra. Ordered shoes on 26th May (£145). It’s 23rd July and I’m now waiting for a refund as they didn’t cover the shipping costs with UPS (I paid for them as part of postage costs). Shoes are now being returned to Altra and I’ve been out of pocket for 2 months and counting. They won’t provide me with compensation and won’t allow me to speak or contact a manager. Absolutely appalling customer service and very rude staff on the help line.

Scarpe Altra? Non ho ascoltato chi le ha prese prima di me ed ho sbagliato, infatti in meno di un mese la suola si è scollata. Pessimo acquisto. Altra? potete anche chiudere per quanto mi riguarda sono incompetenti.

Ich glaube deren Support hat noch nie etwas von EU-Verbraucherschutz gehört. Also wirklich peinlich mir für einen Schuh der 145€ gekostet hat & nach unter einem Monat normaler Nutzung aufgerissen ist, einen Rabattcode zuzuschicken & es dann so klingen lassen, als wären sie ja so zuvorkommend.

"..but we'd still wish to offer you a 40% promocode on your next order as commercial gesture. "

Nein danke. 1x und nie wieder.

A month ago I bought a pair of Altra Timp 5 Trail running shoes. The build quality of the external rubber around the toe cap is very poor. The glued rubber band around toecap is giving way already. Hugely disappointed, as all other aspects of the shoes are excellent.

souhaitant retourner une paire de chaussures, surprise cela est payant et lors du depot du colis retour avec etiquette telechargée, refus du point relais de prendre mon colis car QR CODE illisible !!
ALTRA m'a seulement conseille de faire le tour des points relais afin d'en trouver un qui arrive a scanner le QR CODE !!!

I ordered the shoes on the 21st. They didn’t ship them out till the 23rd original arrival date was Friday and it got changed to the following Tuesday. They blamed it on UPS. UPS said no wasn’t shipped out for two days. I expect better than this from Altra for $160 shoes that are going for 116 on Amazon.

Listen to a podcast with Golden Harper, founder of Altra Running, really liked what he said particularly about being focussed on customer service unlike many corporate running shoe companies. So placed an order on line. They didn't arrive as expected so contacted Customer Services. They said they had no record of receiving my order and surmised I must have ordered it from from a scam website. Cancelled credit card payment and bought some shoes locally. Next day the shoes arrived! Contacted Customer Services they said I misspelt my email address therefore they couldn't trace my order. I said I'm returning them they said OK but you'll have to £13 sterling postage. Intransigent position taken by company. Like dealing with an automaton. In the end kept the shoes. One of the worst Customer Services experience in years. So much for Golden Harper's ideals .... ah wait! They were acquired by VF Corporation in June 2018!
Shoes ok by the way.

Eine Retoure bei Altra kostet sage und schreibe 10 EURO! Leider war das für mich vor Bestellung nicht erstichtlich (es ist uuuuunglaublich versteckt auf der Website) - sonst hätte ich hier nicht bestellt. Da ich das nicht wusste, habe ich keinen Größenumtausch vorgenommen, sondern die Schuhe einfach retourniert. Dieser Spaß hat mich nun flotte 20 Euro gekostet. NIE wieder bestelle ich direkt bei Altra.