Altra Running Avaliações 363

Comfy shoes. Many quality faults. Customer service is appalling. Holes in material at bend point after only 100 miles. Customer service refuses to offer any condolences or anything to keep me as a customer because I bought them at a retail store instead of direct from them. Would not even offer a discount off a future pair. Such a shame.

nice shoe. dont get a problem with delivery or you get in limbo with not shoes. got previous pairs i liked. ordered a new pair that never arrived. spent a week w the transporter getting nowhere. went to altra after that and now 6 weeks on no shoes and no refund.

Altra does not back their products. Period. I purchased a pair of Torin 6 from a local running store. (I have worn Torins before--in fact I PRd a half in the Torin 3s and was always happy with their performance.) I ran a 10k in the Torin 6, however, and it took me two days to recover. The shoes are only slightly more supportive than a pair of house slippers. I could not return them to the store since I had worn them. I contacted Altra's customer service and was informed that they only back the Altra shoes that are purchased from their site. Under no circumstances are they going to back their shoes that are purchased from a store. This is wrong in two ways: first, it encourages people NOT to buy local, and second if you do buy from a store you have sacrificed any chance of refund if the shoes suck the life out for your feet and legs as the Torin 6s do. The final statement from the customer service agent said, "Thank you for your loyal support to Altra." Unfortunately for Altra, they make that hard to do.

Don't buy from them if you aren't sure about you size!! You don't get your money back. You have to pay for shipping when returning shoes. But they will never pay you back. After a month of my return being delivered, they did not contact me. They can see from shippment tracking that it is delivered, but customer service still doesn't help. I lost money i used for shoes and money for return shipping.

Ich habe am 25.1.2023Lone Peak 6 gekauft. Nach nur 250 km in drei Monaten ist der Stoff an den Fersen innen durch. Es sind Löcher entstanden. Habe den Schuh reklamiert und bekam die Antwort kein Fehler von Altra. So etwas ist mir in 20 Jahren Laufsport und Marathontraining noch mit keinem Schuh verschiedener Marken passiert. Ich kann die Marke und den Kundenservice nicht empfehlen.

There is room for improvement. I ordered the Superior 5 and the Lone Peak All Wtr 2 from altrarunning.eu.

1) Altra should state more clearly that their shoes run a size too small, and that you should order (at least) a EU size larger. I noticed my mistake early, but when requesting to update the order (days before it had shipped!) customer service said this was not possible (???) and that I should just refuse delivery. This is neither honest(imo) nor really possible. Altra should improve their logistics system.

2) Their site should state whether or not the prices do not include VAT. This is not easy to see, and I got the wrong impression when the prices where in my local currency. Needless to say, I got a bill from customs for ~90Euro, on a ~310Euro order.

3) The Lone Peak All WTR 2 seem to cause me to pronate more than usual, as if the soles are "higher" on the outside than the inside.

4) Altra's shoe-finder feature on altrarunning.eu doesn't work. I love the idea. It shows me no shoes when applying filters. (Tested on Chrome Android and desktop.)

The All Wtr 2 will loose their water-proofness after just a couple weeks use. Otherwise they seem fine. I would order something else.

The Superior 5 was returned for a size larger - have not been tested at all.

Update: One pair of shoes where returned. Altra did not send me a size larger per my request, instead refunding the money. Unfortunately if I reorder the same shoe I will have to pay customs again... Effectively I have now paid more than 300 Euro for one pair of sneakers. According to Altra customer service, their logistics system does not allow for size-changes.

Some positives:

1) Their support do reply in a timely manner. (I did not like the "solutions" however..)

2) I did receive my order in a timely manner.

3) The "Original fit" shoes are ok to use for someone who prefer barefoot shoes - my pinky-toes are not getting "squished". I bought Altra shoes to give my feet a break while transitioning to barefoot shoes.

Apalingly bad customer service. Had a pair of Lone Peak high sided walking shoe disintegrate after 200 miles. Retailer no longer stocks this brand (I wonder why!), so approached the company via website three times. No response. They do not care about their customers. Agree with others - don't buy from this company.

Ich habe den Schuh am 22.02.23 gekauft und für normale Spaziergänge benutzt. Heute 17.05.23 ist schon die Naht aufgegangen und der Schuh ist hinüber.

Man wird vorab nicht auf die exorbitanten retourekosten hingewiesen. Rückversand nach Italien ! Was eine Frechheit!!!

Promettevano veramente bene... invece... brutta esperienza;
Incominciata con un reso per taglia errata (consigliata dai loro tecnici).
Reso a spese mie.
Scarpe durate DUE mesi dopodiché la fodera interna verso il tallone si è completamente scucita.
Ho mandato due email per contattare l'assistenza ma non ho mai ricevuto alcun riscontro.
Delusione.

Shoes are brilliant but do not order directly from them. It says uk size when you order but they then send you us size. Then you have to pay to send them back. Terrible customer service. Would never buy from them again directly from altraeu Italy.

I have received a promo email from Altra - "Spend a minimum of €150 to get a FREE tee, cap, or trail gaiter!". I go to their site and add in the cart pair of shoes for a €160, I have choose a cap as a gift and did not finish the order. After two days I received an email from Altra that give me a 15% discount on my order - "If you make purchase within 48 hours you can get a 15% discount by entering the following code at the checkout:"
After I entered the code on the checkout I lost the gift, and the free delivery option, but the order was already made. Immediately contact the support with a request to cancel the order, and get my money back. After waiting a couple of days they ship my shoes and write me an email, that they cannot do anything about, and the system is automatic and advised me next time when I want to use the discount code, first contact them - "For this reason, if it should happen again, we advise you not to proceed with the purchase but to contact us first so that we can help you otherwise."
Overall the price difference between before and after the promo code is minimal. I have just lost a free hat from my lovely brand - Altra, but the problem is that the customer support had a couple of days to review my issue and cancel the order before it was sent, so I can order my shoes without the "discount", and ending up without any effort from Altra side to resolve my issue is very disappointing.

Die Schuhe sind an und für sich top. Der Kundensupport hingegen ist die (man verzeihe mir die Polemik) größte Sc*%@/?e, mit der ich je zu tun hatte.

Einmal ne Antwort bekommen, alles andere als zufriedenstellend, aber immerhin.

Die nächsten 2 Mal passiert einfach gar nix. Man wird komplett ignoriert.

Das sollte nicht der Anspruch so einer Marke sein.

DO NOT order from Altra running EU! Hidden charges!

I ordered shoes from them, ordered the incorrect size as they were US sizes, and immediately sent a request to customer services to cancel the order. They replied they couldn't cancel the order and I would have to just refuse the order when it arrived to avoid returns charges. The courier doesn't let you do that. So you have to pay returns charges and ship the item back to Italy (from the UK), which is very expensive. Don't order from them, they don't mention these hidden charges anywhere!

The website for Canada altracanadashoes has been hacked and is redirecting you to a fraudulent site. Beware!

Scam!! Avoid at all costs!

After one month of waiting for the pair of shoes, I emailed the support and was given a tracking number that showed " item is not found". Sent several more emails, and got generalized answers, very rude, and ignorant. After a few emails and me demanding a refund, I was told that the item was lost in transit and they are willing to refund only 40 % back.

Unbelievable ! SCAM !!!

Currently have tried 2 pairs of the Men’s Altra 7 Lone peaks with their new design and both have had busted seams at the sole around the big toes on both sides. I have used their previous versions with no problem so it appears to be a design flaw. The new design no longer has stronger fabric/leather where the shoe meets the sole, rendering it more vulnerable. Altra refuses to stand by the integrity of their shoes. I have dropped $600 on shoes the last 2 months. Each pair only lasting ~ 250km. The first pair that busted, I figured it was my fault. But when the second pair ripped, I had had enough. They say that they aren’t meant for hiking…. Strange considering they are trail runners….. I will no longer advocate for this brand in the hiking community. I am very disappointed since they were very good quality in the past. I have 411km left in my 3000km thru hike and now have to switch to a different brand of shoe. Most likely the brand Topos since they also have a wide toe box and have more grip to the soles.

Tried to cancel my order but was told I couldn’t and should refuse delivery. I called the delivery company and they said that I couldn’t do so and that refusing when delivery is attempted would incur fees. They are basically scammers. Ship the wrong size and then don’t allow you to cancel it.

I ordered the wrong size by mistake (didn't realise they were in US, not UK). Contacted the customer service team on the same day, they replied back saying that my order cannot be cancelled or amended because it is already being shipped!! They advised me to "refuse delivery" which is impossible because I don't know what delivery partner is being used and parcels are usually dropped off at my door anyway, so I'll have no chance to refuse delivery. I'm never buying anything from that website ever again. Now I'm gonna have to pay for my own returns, while it could have been easily fixed by CANCELLING the order.

I purchased a pair of Altra running shoes from Runningshoes.co.uk and they are far too small. I normally take a size 5, but always order 5.5 in my running shoes. These shoes aren’t even a size 5. I had to pay delivery for them and runningshoes.co.uk now want me to pay a further £4.99 to return them. They claim that all shoes are sized differently, but I’ve never come across any shoe that is so far away from the true size. As an online retailer, runningshoes.co.uk should be advising customers of this significant size difference and advise of the size to purchase to match the size you need. I won’t be buying anymore Altra shoes and won’t be using runningshoes.co.uk again.