Really dissapointed! I have not received my order or any communication back at all! I placed an order on the 13th for next day delivery. I emailed the company a few times now & still no responses. My... Ver mais
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Veja o que dizem as avaliações
Ho trovato i capi Apricot molto gradevoli sia nella stampa e nei colori dei tessuti, sia per la linea attuale e comoda. I capi che ho scelto, in misto viscosa e cotone, sono confortevoli e traspiranti... Ver mais
Apricot makes lovely clothes that fit beautifully and they are always delivered quickly. Also, you can return clothing for free and I have - on many occasions - received a refund within a couple of da... Ver mais
Everything went great, as always. It does take a while to arrive in Germany with regular delivery, due to the Christmas Holidays it took around 12 days, but it's ok. The dress is beautiful and fits gr... Ver mais
Detalhes da empresa
Escrito pela empresa
We are passionate about prints and are constantly seeking new, innovative prints that are easy to wear. Our inspirations come from all over the world. Each season we aim to satisfy our customers by offering new and exciting garments. You can shop our latest trends and largest selection online at www.apricotonline.com
Informações de contato
Reino Unido
- cs@apricotonline.co.uk
- apricotonline.com
3,9
Muito Bom
430 avaliações
Pede aos clientes que avaliem
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Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Missing dress
I orderd a dress for my wife you took the order plus the money for item then 4 days later emailed me saying dress not available totally disappointed please get my order
7 de julho de 2025
Resposta da Apricot Clothing
Hi Robert,
We’re sorry that your order was refunded due to it being out of stock when we went to pick it.
A refund was issued back to your original payment method on 9/7/25 and depending on your card issuer or bank, the money may have taken up to 10 working days to appear in your account.
Please accept our sincere apologies for any disappointment caused on this occasion.
Kind regards,
Rachel
Super helpful staff served with a smile!
Lovely helpful staff with a smile...other retail shops need to take a look at what customer service really is!
Item ordered in store and delivered within 3 days..dress fitted perfect and cannot wait to wear it on holiday.
7 de julho de 2025
Missing an item from my order been…
Missing an item from my order been emailing with no response. Tried Facebook and other social media also to no avail.
11 de julho de 2025
Avaliação não solicitada
Resposta da Apricot Clothing
Hi Megan.
We're sorry to hear that an item was missing from your order.
We have requested further information from you so that we can look into this for you.
Kind regards,
Rachel
Return not possible
I wanted to return 2 dresses, the homepage sais that for returns from Germany will be handeled via DHL. I should start the process in my apricot account and would then be forwarded to the DHL where a QR Code would be provided. This didn't work an now my emails to customer service are ignored.
24 de junho de 2025
Avaliação não solicitada
Resposta da Apricot Clothing
Hi Kirsten,
We're sorry you had an issue trying to create a return for your order.
Looking into this, I can see that a member of the team has responded to your email and has advised on how to return your order.
Once your return is processed by our warehouse team you will receive an email notification. Depending on your card issuer or bank, the money can take up to 10 working days to appear in your account.
Kind regards,
Rachel
Commande sans livraison
Commande d’une combinaison le 02 juin 2025,
J’ai bien reçu une confirmation de commande et depuis plus aucun contact, aucune possibilité de de joindre apricot,
Je suis très déçue,
Je ne conseille pas ce site car manque de communication.
2 de junho de 2025
Avaliação não solicitada
Resposta da Apricot Clothing
Hello Maryse,
I'm so sorry if there was a delay in our response time.
After looking into this for you I can see that a member of our customer service team is currently in touch with you via email regarding this and helping to resolve this for you.
Please accept my apologies for any disappointment caused.
Kind regards,
Cas
Poor quality and high return costs
Ordered from Apricot for the first time - a skort for the summer season. The skort has very poor quality fabric (see-through) and crooked stitching at the back. I sent a request to customer support with pictures. The answer is that I should send it back at my own expense. No reply to further emails from me. Very disappointing!
29 de maio de 2025
Avaliação não solicitada
Resposta da Apricot Clothing
Hi Maria,
We're so sorry to hear that the skort's fabric and stitching didn't meet expectations, we appreciate you sharing photos with our support team to help us to resolve the issue.
We're sorry you had to pay for the return initially, however after looking at your enquiry with our customer service team I can confirm that we have covered the cost of return, and they have advised further.
We sincerely apologise for any disappointment caused by your shopping experience with us on this occasion, we really hope we can offer you a happier one in the future.
Kind regards,
Olivia
Kind regards,
Cas
Sizing awful.
Have purchased from Apricot online & in store for years. Always loved the clothes and sizes spot on. Ordered 2 knitted tops. In XS as usual. One of them them was ridiculously small. The other fitted in the body but looked as if the arms were size XL. Quality was not good either. Add to that the misleading statement of free delivery over £50 but in fact only on full price clothing. If this is how things continue I will not be purchasing again.
8 de maio de 2025
Avaliação não solicitada
Resposta da Apricot Clothing
Hi Sally,
Thank you for feedback, and also for being a loyal Apricot customer over the years — we truly value your continued support.
We’re so sorry to hear about your recent experience with the knitted tops, particularly regarding the sizing and quality. We completely understand how disappointing it is when items don’t meet expectations, especially when you’ve consistently relied on a particular size in the past. Sizing can occasionally vary between styles due to differences in cut, fabric, and design, but we appreciate how frustrating this can be and will pass your feedback on to our product team.
In terms of our delivery promotion, Free UK Standard Delivery on orders over £50 is was only valid on full-price items only, until recently. Any sale or discounted items were excluded from this offer. We do apologise if any confusion has been caused by this, The information regarding free delivery over £50 is available the Delivery page on our website.
https://www.apricotonline.co.uk/delivery.html
Please rest assured, you’re welcome to return any unused and unwanted item within 28 days of receipt for a full refund to your original payment method.
We’re sorry your latest experience has left you feeling disappointed, but we do hope we’ll have the chance to welcome you back again in the future.
Kind regards,
Cas
Quality has gone down
Quality has gone down
Used to be a big fan of this brand and have ordered several items with them as well as purchased in-store. Used to be really happy with the quality and fun designs but recently the quality of the clothes has gone down. The seam of the oversized boyfriend coat I purchased (which wasn't cheap) ripped from top to bottom after only a couple of times wearing it. Similarly, the check print shirt mini dress had a massive hole in it after wearing it twice. I never used to have issues like this a year ago.
31 de março de 2025
Avaliação não solicitada
I was refunded £20 less than my order
I was refunded £20 less than my order. Used the contact form for customer services and got an acknowledgment. That was 2 weeks ago and I’ve heard nothing since. There’s no way to contact them by phone and they ask that you don’t send any chaser emails because apparently that will cause delays 🤷♀️
16 de janeiro de 2025
Avaliação não solicitada
Resposta da Apricot Clothing
Hi Sarah,
We’re really sorry to hear that you’re unhappy, and we’d again really like the opportunity to look into this further for you.
At the time your feedback was submitted, we did reach out to request a few more details so we could investigate and resolve the issue — but unfortunately, we haven’t yet received a response.
If you’re still experiencing a problem, please do get in touch with our customer service team at cs@apricotonline.co.uk with the relevant information at your earliest convenience, and we’ll be more than happy to assist you.
Kind regards,
Cas
No Customer Service Response
I received 2 items in late November that I decided to return. I followed the return instructions and mailed the items back - I received confirmation from FedEx that they were delivered on 12/4. I have yet to receive a refund or a response to my outreach to Custer Service and it has already been a month. I understand it's the holidays so some delay is expected but not a full month. I'd love a reply to my Customer Service ticket.
3 de dezembro de 2024
Avaliação não solicitada
I ordered three items at the beginning…
I ordered three items at the beginning of December, they were quickly dispatched but have not arrived and tracking has been stuck for 13 days. I have contacted Apricot via every means imaginable and nobody has replied, so it seems that not only are the Christmas presents lost, but also my money! No customer service at all.
22 de dezembro de 2024
Avaliação não solicitada
Resposta da Apricot Clothing
Hi,
We’re really sorry to hear that you’re parcel was stuck for such a long period.
At the time your feedback was submitted, we did reach out to request a few more details so we could investigate and resolve the issue — but unfortunately, we didn't received a response.
We do imagine our team has resolved this for you by now however please do get in touch with our customer service team at cs@apricotonline.co.uk with the relevant information at your earliest convenience, and we’ll be more than happy to assist you.
Kind regards,
Cas
Échange/Remboursement impossible!
J'ai commandé un pantalon qui a été livré très rapidement. Mais il est trop grand. Impossible de faire un renvoi puisque je n'ai plus jamais pu me connecter à mon compte et donc procéder à un échange ou un remboursement. Très déçue!
7 de dezembro de 2024
Avaliação não solicitada
Resposta da Apricot Clothing
Hello,
We’re sorry to hear that you had this issue regarding a return for your order.
At the time your feedback was submitted, we did reach out to request a few more details so we could investigate and resolve this for you but unfortunately, we did not receive a response.
If you would still like assistance, please do reply with the relevant information at your earliest convenience, and we’ll be more than happy to assist you.
Kind regards,
Rachel
Excellent service
Excellent service. Product received was exactly what was ordered. Delivery exceptional.
15 de novembro de 2024
Soft
Soft, cozy ,ounce pants…love them so much I bought a pair for my granddaughter .
Had trouble placing order online initially, called customer service, received a tip, all went well going forward.
7 de novembro de 2024
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