The product is outstanding and the individual people are great. This review is of the contracted maintenance process. We signed a support contract to get a checkup twice a year and were told the su... Ver mais
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Veja o que dizem as avaliações
The installation was done very well by a fellow who was professional and friendly. He gave us instructions on the operation. This is a very great product!
A empresa respondeu
From the sales rep Nelson to the office staff and the installers Ezra and Thomas, everyone answered all of our questions, did not pressure us to make a quick decision and followed through if somethin... Ver mais
A empresa respondeu
On time. Excellent sales rep. Competent installer. Job was neat and clean when finished. Explanation of a complicated piece of equipment was thorough. All questions were answered. One small nega... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de equipamentos para mobilidade
- Fornecedor de Equipamentos para Deficientes
- Serviço de Elevadores
Sobre Arrow Lift
Escrito pela empresa
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
Call Now
Get a Quote
Informações de contato
Estados Unidos
- 1-888-815-4387
- info@arrowlift.com
- arrowlift.com
4,7
Excelente
481 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
We had a fantastic experience with…
We had a fantastic experience with Arrow Lift, and their chair lift has truly been a game changer in our home. While we don’t currently need to use it for riding, it has already proven to be incredibly useful for safely transporting items up and down from the basement. What used to be a hassle—and sometimes even a risk—is now simple and convenient.
The installation process was smooth, and the team was professional, knowledgeable, and easy to work with. They made sure everything was set up perfectly and took the time to explain how it all works.
What we really appreciate is knowing that the chair lift is already in place for the future. It gives us peace of mind that when the time comes to use it for mobility, we’ll be fully prepared. We’re so impressed that we’re already considering having another lift installed for access to the second floor.
Arrow Lift delivered both quality and peace of mind—we highly recommend them to anyone looking for practical, reliable solutions that make everyday life easier.
15 de abril de 2026
Resposta da Arrow Lift
Thank you, Rose, for such a thoughtful and detailed review. We’re so glad to hear that your lift has already made daily life easier and safer, even beyond its future mobility benefits.
It’s wonderful to know the installation process went smoothly and that our team provided the professionalism and guidance needed to help you feel confident every step of the way. Hearing that the lift is giving you added peace of mind for both today and the future means a great deal to us.
We’re also grateful to know you’re considering us again for another area of your home. Thank you for your kind recommendation and for trusting Arrow Lift to help support your home accessibility needs.
Best,
The Arrow Lift Team
Great person doing instalation
22 de abril de 2026
Resposta da Arrow Lift
Thank you, John, for taking the time to share your feedback. We’re glad to hear your installer made a positive impression during the process.
Having a skilled and personable technician on-site can make all the difference, and it’s great to know that came through in your experience. Thanks again for your kind words!
-The Arrow Lift Team
Rewriting my review
Rewriting my review - although I was charged for service that was unable to happen a refund was provided after a "disgruntled" call to them.
21 de abril de 2026
Avaliação não solicitada
Resposta da Arrow Lift
Hi Jessica,
We’re truly sorry for the miscommunication that led to you being charged for service that you did not receive, and for the inconvenience this caused. We appreciate you giving us the chance to make things right and provide you with a refund.
We are reviewing our processes to help ensure situations like this don’t happen again in the future. Thank you again for the feedback, as it helps us improve.
Best regards,
The Arrow Lift Team
They were quick to respond
They were quick to respond, quick to install and were honest about the pricing.
15 de abril de 2026
Resposta da Arrow Lift
Thank you, Tyler, for sharing your experience. We’re glad to hear our team was able to respond quickly and get your lift installed without delay.
It’s also great to know you felt the pricing was clear and straightforward—that kind of transparency is very important to us. Thanks again for taking the time to leave your feedback!
Warmly,
The Arrow Lift Team
Todd Frigstad made us feel comfortable…
Todd Frigstad made us feel comfortable that Arrow lift would do a professional installation. He also sold us the right lift,Stannah. We looked at alot.
15 de abril de 2026
Resposta da Arrow Lift
Thank you, Charles, for sharing your experience. We’re glad to hear Todd helped you feel confident in both the process and your decision.
It’s great to know you took the time to explore different options and found the right fit with the Stannah lift. Having that sense of comfort and clarity when making a decision like this is so important, and we’re pleased Todd was able to provide that guidance.
Thank you again for your feedback—we appreciate you choosing Arrow Lift!
Prompt professional service
Prompt professional service.
They installed a high quality stair lift which functions very well.
But considering how very expensive it was I would expect that.
5 de março de 2026
Resposta da Arrow Lift
Thank you, Robert, for sharing your feedback. It's great to hear you were pleased with the professionalism of our team and that the stair lift has been functioning well for you.
We also appreciate your candid thoughts regarding the investment involved. We understand that purchasing a stair lift is a significant decision, and we work hard to provide dependable, high-quality equipment and service that deliver lasting value.
Thank you again for choosing Arrow Lift and for sharing your experience.
From the sales rep Nelson to the office…
From the sales rep Nelson to the office staff and the installers Ezra and Thomas, everyone answered all of our questions, did not pressure us to make a quick decision and followed through if something needed to be done. Thank you Arrow Lift!
7 de abril de 2026
Resposta da Arrow Lift
Thank you, Nanci, for taking the time to share your experience. We’re glad to hear that Nelson, our office team, and Ezra and Thomas all helped make the process a positive one for you.
Providing helpful guidance without pressure and making sure questions are answered along the way is very important to us, so it’s wonderful to know you felt supported throughout the process. We’re also pleased to hear our team followed through whenever something needed attention.
Thank you again for your thoughtful feedback and for choosing Arrow Lift!
Excellent company and great service.
This is the second lift they put in the house, this one to the basement. The process was just as seamless as last time. Their service is very appreciated.
10 de abril de 2026
Resposta da Arrow Lift
Thank you, Scott and Annie, for your continued trust in us. It means a great deal that you chose us again for your second lift installation.
We’re glad to hear this experience was just as smooth as your first and that the process once again met your expectations. Knowing our team has been able to provide service you value enough to return for is incredibly meaningful to us.
Thank you again for your kind words and for allowing us to help with your home accessibility needs.
Warmly,
The Arrow Lift Team
Great experience
Easy, fast process. All staff I encountered in person or on phone were knowledgeable, polite and professional. The product I purchased works perfectly and looks good in my home. Highly recommend Arrow Lift.
15 de abril de 2026
Resposta da Arrow Lift
Thank you for taking the time to share your experience and for recommending Arrow Lift. We’re glad to hear the process felt easy and efficient, and that every member of our team provided high quality service along the way.
It’s also wonderful to know you’re happy with how the lift functions and how well it fits into your home. Hearing that the product meets both your needs means a lot to us.
Thank you again for your thoughtful feedback!
Best,
The Arrow Lift Team
They didn’t know that in Rossmoor you…
They didn’t know that in Rossmoor you must get a Walnut Creek permit for anything you do. And that is included in the price it made for some anxiety. The lift works well, but the back is sort of tilted toward me and it’s quite hard.
15 de abril de 2026
Resposta da Arrow Lift
Thank you, Rosalind, for taking the time to share your feedback. We’re glad to hear the lift is working well for you, and we're sorry there was confusion around permitting requirements and costs. While a city-issued permit is almost never required to install a stair lift in a private residence, it sounds like in your case the HOA Board for Rossmoor Walnut Creek required what they call an "alteration permit." Unfortunately, these kinds of requirements can vary quite a bit between different communities, and it's not possible for us to review every client's HOA documents, but we do appreciate the frustration you must have felt.
We also appreciate your feedback about the seat comfort and positioning. That’s not a typical concern, and we’d welcome the chance to take a closer look and see if any adjustments can be made to improve how it feels for you. We want to make sure you are fully satisfied, so please do feel free to give us a call if you’d like to discuss further.
Thank you again for your thoughtful feedback.
Best regards,
The Arrow Lift Team
Resposta da Arrow Lift
Thank you, Aulani, for sharing your experience. We’re so glad to hear you are happy with everything and that the entire process felt smooth from start to finish.
Providing a straightforward, stress-free experience is something our team works hard to deliver, so it means a lot to know that came through in your experience. Thank you again for your kind feedback!
- The Arrow Lift Team
Professional workmanship
Professional, friendly, informative staff. The stair lift looks nice and doesn’t feel invasive. The workmanship is high quality that will last for years.
8 de abril de 2026
Resposta da Arrow Lift
Thank you, Janet, for your kind feedback. We’re glad to hear our team was professional, friendly, and helpful throughout the process.
It’s also wonderful to know that the stair lift fits nicely into your home and provides the functionality you need without feeling intrusive. Hearing that you’re pleased with the quality and craftsmanship means a great deal to us, especially knowing you feel confident it will serve you well for years to come.
Thank you again for taking the time to share your experience!
Warmly,
The Arrow Lift Team
Feedback on contractual maintenance received
The product is outstanding and the individual people are great. This review is of the contracted maintenance process. We signed a support contract to get a checkup twice a year and were told the support team would work with us on a suitable set of dates. Nobody every contacted us. I finally called them. We did get a review done (team was excellent, communication with the team AFTER the call was scheduled was great. There could have been more up front support.
1 de abril de 2026
Resposta da Arrow Lift
Thank you, Rose, for taking the time to share such thoughtful feedback. We’re glad to hear the lift itself has been a great fit and that your experience with our team during the service visit—and communication once it was scheduled—was a positive one.
We also appreciate you pointing out the gap in follow-up around scheduling your maintenance visits. That’s not the kind of experience we aim to provide, and your feedback helps highlight where we can do better. Situations like this aren’t typical, and we understand how important clear, proactive communication is—especially when you’ve signed up for ongoing support.
If you’re open to it, we’d welcome the chance to connect and make sure everything is set up smoothly moving forward. Please feel free to give us a call at your convenience.
Best regards,
The Arrow Lift Team
Superb customer care experience
The sales agent came to our home and brought samples of the lift mechanism and rails. We could see how it worked and how it would be installed. She measured the stairs, showed us the products in the brochures and in a slide presentation. We went to the show room to see and ride the chairlift. Installation was quick and the technician even vacuumed the stairs when finished. We were extremely pleased with the process
24 de março de 2026
Resposta da Arrow Lift
Thank you, Suzanne, for taking the time to share your experience. It’s great to hear that the in-home visit helped give you a clear understanding of how everything would work, and that being able to see and try the lift in person at the showroom made the decision more comfortable.
We’re also glad the installation went smoothly and that our technician took the extra care to leave your space tidy afterward. Hearing that the entire process felt positive from start to finish means a lot to our team.
Thank you again for your thoughtful feedback!
Warmly,
The Arrow Lift Team
Resposta da Arrow Lift
Thank you, Anthony, for sharing your experience. We’re glad to hear the lift is doing exactly what you need it to do and working smoothly.
It means a lot to know everything is working as expected. Thanks again for taking a moment to leave your feedback!
Best,
The Arrow Lift Team
Your Company came out within one day to…
Your Company came out within one day to install this stair lift for my wife who had cancer. She used it for one day, loved it. The removal was done with the best sincerity, loved the company and what it provided for my beautiful wife!
25 de março de 2026
Resposta da Arrow Lift
Thank you for sharing this with us. We’re truly glad we could respond quickly and help make things a little easier during such an important time.
It means a lot to hear that your wife was able to use the lift and that it brought her some comfort, even if only briefly. We’re also grateful for your kind words about our team during the removal process—treating situations like yours with care and respect is very important to us.
Our thoughts are with you, and we appreciate you taking the time to share your experience.
Sincerely,
The Arrow Lift Team
Nice techs
Nice techs. Good service. Easy installation and great service. I highly recommend Arrow Lift!
1 de abril de 2026
Resposta da Arrow Lift
Thank you, Valerie, for the kind words and recommendation. It’s great to hear that our technicians made a positive impression and that the installation process felt smooth and straightforward for you.
Knowing everything came together easily and that you had a good experience with our team means a lot to us. Thanks again for taking a moment to share your feedback!
-The Arrow Lift Team
On time, competent, and pleasant to work with.
On time. Excellent sales rep. Competent installer. Job was neat and clean when finished. Explanation of a complicated piece of equipment was thorough. All questions were answered. One small negative. A cosmetic panel was not in the installation box, so it is now on order. Does not affect machine operation.
1 de abril de 2026
Resposta da Arrow Lift
Thank you, Dave, for taking the time to share such a detailed review. It’s great to hear that everything stayed on schedule and that both your sales representative and installer made a positive impression throughout the process. We’re also glad the installation was completed neatly and that the walkthrough helped make a more complex piece of equipment easier to understand.
We appreciate you pointing out the missing cosmetic panel as well. While we’re glad it doesn’t impact operation, we understand wanting everything to be fully complete, and it’s good to hear that a replacement is already on the way.
Thanks again for your thoughtful feedback—it really helps us continue to improve.
Warmly,
The Arrow Lift Team
Resposta da Arrow Lift
Thank you for sharing this feedback, Lois. We’re glad to hear the technician’s knowledge stood out during your visit. Feeling confident in the service you receive is important, and we appreciate you taking the time to leave a review.
Best,
The Arrow Lift Team
Mid year maintenance loop
Arrived on time. Did his work. Was friendly and competent. Cleaned up.
1 de abril de 2026
Resposta da Arrow Lift
Hi Buzz,
Thank you for the review! We’re glad to hear the maintenance visit went smoothly and that everything was handled in a timely and professional way. It’s great to know the technician made a positive impression and left things tidy when the work was done. We appreciate you taking the time to let us know.
-The Arrow Lift Team
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