Tried to cancel several times. got an error message. Tried deleting account, claims it was deleted but was able to log right back in. Sent customer service an email about it. Probably will have to hav... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
(1) I had subscribed with the *weekly* payment. Using art-gen for only one day, I decided art-gen was not what I was needing & that I wanted to cancel my subscription. With the website lacking an... Ver mais
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it's okay. could use improvement, but support was good about helping me. i had issues with uploading bigger pictures but otherwise the service was solid. it is just annoying that there is no perfect... Ver mais
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I use art-gen every day both for work tasks (mostly for creating all kind of ads) and also sometimes for fun - like to put my friend's face into some weird image or to try on different hairstyles. I l... Ver mais
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Detalhes da empresa
Escrito pela empresa
Art Gen AI is a platform that uses cutting-edge AI to generate high-quality images and videos from text prompts. Our technology allows you to transform your ideas into digital masterpieces through a user-friendly interface with powerful customization options.
Informações de contato
Estados Unidos
- art-gen.ai
2,0
Ruim
50 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
From Imagination to finished concept
If I explain my vision well, what I have imagined comes to life before me.
22 de maio de 2026
Avaliação não solicitada
Tried to cancel several times
Tried to cancel several times. got an error message. Tried deleting account, claims it was deleted but was able to log right back in. Sent customer service an email about it. Probably will have to have bank deal with it based on what I'm seeing in these other review.
20 de maio de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've faced an issue with the automatic cancellation flow.
Our Support team has already been made aware of your case, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Very disappointing experience with…
Very disappointing experience with Art-Gen AI. The subscription cancellation process is extremely difficult to find and confusing to complete. I clicked unsubscribe/cancel, but my credit card was still charged afterward.
This feels misleading and frustrating. Customer support has not been helpful, and users should be careful before signing up. A company should make it simple to cancel a subscription and stop billing immediately.
I have already reported this issue to the FTC and Google Safe Browsing for investigation because the subscription terms and cancellation process are not clearly explained or easy to understand.
I would not recommend this service based on my experience.
15 de maio de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've faced an issue with the automatic cancellation flow.
Our Support team has already been made aware of your case, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Can't get unsubscribed.
(1) I had subscribed with the *weekly* payment. Using art-gen for only one day, I decided art-gen was not what I was needing & that I wanted to cancel my subscription. With the website lacking an "cancel" button, I emailed art-gen.ai instructing them to cancel my subscription & to delete my credit card details.
(2) The next day (Jan 13, 2026) I received an email from art-gen saying they had unsubscribed me.
(3) The next week, I was charged again, & they have continued billing me every week up to & including this week (May 14, 2026).
(4) My bank informs me that--since payment is made by a credit card rather than a check--they are not able to block any charges, that my only remedy is to cancel my card & get a new one; that would require me to contact everyone with whom I have an auto-bill payment to inform them of the new card. What a headache & a hassle.
(5) I've emailed art-gen more than once about this, but presently, I'm still stuck and I've been charged (17 weeks x $7/wk = $119) for using art-gen.ai ONE DAY before I started trying to cancel.
13 de maio de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've facing an issue with the website, and that there is some discrepancy between your subscription email you've had the cancellation on and another email you're also billed on.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
it's okay
it's okay. could use improvement, but support was good about helping me.
i had issues with uploading bigger pictures but otherwise the service was solid. it is just annoying that there is no perfect service yet.
2 de maio de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to reach out.
We appreciate your input and are glad to be working off of your feedback directly! The team and I are looking forward to when we're worthy of more stars than that!
Best regards,
Art-Gen Support
Dodgy subscription cancellation option
I cancelled my subscription but was still charged. Subscription cancellation option is very dodgy. It's almost like it was designed not to be found. No option to speak to an agent. I really want my refund
1 de maio de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service, and the cancellation button available in your profile.
Our support contact is also present in the ToS, and on the website footer.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
I used my card and entered my email…
I used my card and entered my email password. After the amount is collected and every month the subscription is charged but i am unable to use or get credits . Sent an email to cancel but no response or acknowledgement
9 de abril de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've faced an issue with your subscription.
Please reach out to the Support team at the address located at the site footer, and the ToS.
Our Support team always tends to our clients' requests, so we can be certain that this rare error will be resolved promptly.
Best regards,
Art-Gen Support
I was extremely disappointed with both…
I was extremely disappointed with both the system and the communication from Art Gen. Firstly I had actually been looking at Runway Ai subscription, and then been thrown onto Art Gen, I thought I was paying for Runway...I realised my mistake with the first hour, I actual thought I ,must be on their trial page as I was confused with the whole coin system. I did one short video trial to see how it worked, tried one more at which point their system crashed and took the coins, I hadn't realised and tried refreshing, which then meant that the system had cleverly taken the 250 credits it required to then mean I wouldn't qualify for a full refund. So I literaly payed $43 for an 8-second trial video. I emailed their customer service with two hours of signing to cancel, and they said I would only qualify for half my refund!!! What a scam, even after I explained, they have not replied to my email, and its been 6 days now! I will NOT be recommending their services and I would advise to avoid at all costs...BECAUSE IT REALLY DOES COST YOUR BANK ACCOUNT.
22 de abril de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've confused us with a competing service - we understand the market is saturated, but we are not affiliated with the aforementioned site.
Regarding credit usage - I see that the context provided indicates you have run into an issue with the site generation. If our support team has determined you're not eligible for a refund, we have ultimate trust that their reasoning was solid, and that some information critical to that decision was ommitted from your review.
Please verify your identity with Trustpilot for further investigation by our senior team staff! Thank you!
Best regards,
Art-Gen Support
identity theft by art gen ai
I was a victim of identity theft and I had $70 worth of charges from this company on my card. I can’t get a hold of a human. this company is a scam and fraud and doesn’t want to list a phone number where you can contact them. I have sent repeated emails to their Support team with no reply. Luckily, I have a couple of family members to help me with the litigation process, and I look forward to tying this company up in court for years to come.
24 de abril de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to reach out.
The team at Art-Gen is deeply concerned about this issue, but are yet to receive an email matching the details provided in your profile to further investigate and assist you.
Our website provides support via the related support inbox, as listed on the website and our ToS.
Once in touch with your relevant details, our team will be happy to resolve this matter once and for all!
Best regards,
Art-Gen Support
Tried to cancel it’s impossible !
Tried to cancel this service numerous times and it always says , the system is not working .. well Amex cancelled it for me !
Please treat this as public notification that my subscrition is terminated …!
Your policies re cancellation really need to be reviewed ..
22 de abril de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've faced an issue with the automatic cancellation flow.
Our Support team has already been made aware of your case, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Impossible to cancel
Impossible to cancel – borderline scam
I strongly advise staying away from this service. It is practically impossible to cancel your subscription from the website: you can see your active plan, but there is no clear or working option to terminate it.
This is not an honest way to do business. Hiding or breaking the cancellation process is, in my view, deceptive and borderline scammy. I had to contact my bank to block future charges because the platform would not let me cancel in a normal, transparent way.
No serious company should make it this hard for customers to stop a subscription.
14 de abril de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service, and the cancellation button available in your profile.
Our support contact is also present in the ToS, and on the website footer.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Impossible to unsubscribe
Impossible to unsubscribe. Avoid.
14 de abril de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service, and the cancellation button available in your profile.
Our support contact is also present in the ToS, and on the website footer.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
This site is terrible in many ways!!
This site is terrible in many ways!!! I strongly suggest not getting a subscription
11 de abril de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've had a poor experience with us thus far. Our support contact is also present in the ToS, and on the website footer - please contact us so that we may assist you!
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
I need to cancel my suscription
I need to cancel my suscription, I don't find any option to cancel in the platform.
9 de abril de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
Our support contact is also present in the ToS, and on the website footer.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Resposta da Art Gen
Hi there!
Thank you for taking the time to write in.
The team and I appreciate the shout-out, and are happy to hear your experience with the site has been nothing but easy-going.
Thank you for highlighting this for other users!
Best regards,
Art-Gen Support
SCAM
SCAM! SCAM! SCAM!
I am unable to cancel the subscription. It won't give any option to unsusbcribe/cancel your account. Neither they have any support availabl.
DONT BUY THIS PRODUCT!
7 de abril de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I are glad that you've located the explicit instructions on this procedure outlined in our Terms of Service.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
mediocre product
A response via email was provided to let me cancel, but the product itself isn't up to par.
5 de abril de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I are glad that you've located the explicit instructions on this procedure outlined in our Terms of Service.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
really good if you write your prompts…
really good if you write your prompts correctly.
had no issues doing img to img stuff for my business - gens quickly, you can queue up stuff if I also need a video (just played around for personal use w that - still good!).
i've tried others in the same price range (no namedrops sorry) and this one makes the most sense to me.
get this one if you have to choose, not sure what the hubbub is about - cancel button is right there in your profile people!!
4 de abril de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to write in.
The team and I appreciate the shout-out, and are happy to hear your experience with the site has been nothing but easy-going.
Thank you for highlighting this for other users!
Best regards,
Art-Gen Support
Unable to unsubscribe
I subscribed, but haven't been able to unsubscribe, as it doesn't let you do it on the site. I have emailed, but have not heard back anything yet.
1 de abril de 2026
Avaliação não solicitada
Resposta da Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I are glad that you've located the explicit instructions on this procedure outlined in our Terms of Service.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
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