I was not able to reach the ticket ever. Nor was I able to reach the concession ticket. The agent said I purchased a full price popcorn and a five dollar popcorn which I would’ve never done intentiona... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Atom tickets provided me help and support even when my inconvenience was not their fault at all. They made me feel supported and heard. They made my rescheduling experience much better after I had to... Ver mais
Team hear my concern, and provided information I did not have, then offers me a solution that was greatly applicable. Thanks so much.
Although for me - an old school/non tech person - the app/email part has been a little hard to navigate (which is what caused my issue to begin with); the ‘people’ at Atom have been extremely helpful... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Atom Tickets is movie-going for the 21st century. Find the perfect movie & showtimes, buy your tickets, select seats, & order concessions all online, today!
Informações de contato
Colorado Avenue 2700, 90404, Santa Monica, Estados Unidos
- atomtickets.com
3,8
Muito Bom
97 avaliações
Respondeu a 81% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Professional
They are always professional and attentive.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Atom Tickets
Hello Zenah,
It's always a pleasure helping guests like you :)
See you at the movies!
I appreciate the quick turnaround and…
I appreciate the quick turnaround and the support that you have given me to rectify the situation with ATOM movie tickets
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da Atom Tickets
Hello Levi,
We're really glad we could rectify the situation and help you, thank you for the trust.
See you at the movies!
The promotional email about 50% off on…
The promotional email about 50% off on Good Luck, Have Fun, Don't Die lacks detail about how to redeem, not to mention it did not work. Although I was told that it should work via the Fever app, it still showed as an unavailable voucher. I wasted good 15 minutes trying to figure it out, and Atom's customer response was not helpful.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Atom Tickets
Hello Sun Kim,
I'm sorry to hear about your experience with the promotional code.
We would be happy to assist you with this; please reach out to us at customer.satisfaction@atomtickets.com with 19127230 in the subject line, and we can investigate further.
Thank you for your time!
Comp ticket issue manage tickets cancelled in error
Rep will escalate my claim to see why my tickets were not on sight for 4 tickets on 2/22 dissapeared.
15 de fevereiro de 2026
Avaliação não solicitada
Resposta da Atom Tickets
Hello Terry,
We're glad we could help. Let us know if we can do anything else for you.
See you at the movies!
The chat service was very good.
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Atom Tickets
Hello Daniel,
We're really glad to hear that, we'll pass your compliment to our agents :)
See you at the movies!
Promotions Tickets
I am not seeing so many promotion Tickets on the site
8 de fevereiro de 2026
Avaliação não solicitada
Resposta da Atom Tickets
Hello Michael,
I'm sorry to hear you're experiencing difficulties using our app.
We would be happy to assist you with this; please reach out to us at customer.satisfaction@atomtickets.com with 18942807 in the subject line and we can investigate further.
Thank you!
Resposta da Atom Tickets
Hello Angela,
We aim to solve our guests issues as soon as possible, we're glad we could help!
See you at the movies!
AWFUL Customer Service
AWFUL Customer Service! They don't even understand the issue they just give some canned responses that doesn't apply to my situation. I will never be using them again!
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Atom Tickets
Hello Jaxon,
I'm sorry to hear about your experience with our Customer Service team.
We would be happy to assist you with your request; please reach out to us at customer.satisfaction@atomtickets.com with 18876256 in the subject line and we can investigate further.
Thank you!
Did the right thing
I had a problem with the app, which wasnt their fault - the theater's system was down. Because of that I couldn't redeem a voucher before it expired. They gave me a new voucher and extended the expiration. Response was reasonably fast.
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Atom Tickets
Hi there,
We always try our best to help, I'm glad we could find a solution for you :D
See you at the movies!
Good service
When I was checking on why my account was deactivated the service was very helpful.
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Atom Tickets
Hello Bryan,
We're glad we could be of help :)
See you at the movies!
They are very accommodating and a very…
They are very accommodating and a very convenient way to purchase tickets and concessions before actually setting foot in the theatre.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Atom Tickets
Hi there!
We're really glad you're enjoying our service, see you soon at the movies!
Prompt response
All of my questions were answered and they got back to me in a timely manner.
30 de dezembro de 2025
Avaliação não solicitada
Resposta da Atom Tickets
Hi there!
We're really glad you're enjoying our service, see you soon at the movies!
Didn’t enjoy the show with Atom
Didn’t enjoy the show “Avatar: Fite and Ash”, I rarely watch movie but always book my tickets from atom app but this time I didn’t enjoy my show as the tickets were costly and the cleanliness was not worth it as per the charges I paid. My seat and floor were soaked with soda and sticky. I tired to cancel my ticket but couldn’t do it so I had to leave the theatre without watching the movie. Need assistance with my issue as it’s taking too much time.
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Atom Tickets
Hello Darshan,
I'm sorry to hear you're experiencing difficulties using our app.
We would be happy to assist you with this; please reach out to us at customer.satisfaction@atomtickets.com with 18184277 in the subject line and we can investigate further.
Thank you!
Atom responding quickly to my request
Atom responding quickly to my request. Explained how to use Atom cash. Very help and kind. I would use again. I would highly recommend Atom.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Atom Tickets
Thank you for sharing your positive experience with Atom tickets. We're glad we could help. See you at the movies!
Fast respond and very helpful
Fast respond and very helpful
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Atom Tickets
Hello Tuti,
We're very glad we could be of help :D
See you at the movies!
Y'all stand by your words.thanks
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Atom Tickets
Hello Timothy,
We try our best to be truthful and help as much as we can, thank you for your kind words!
See you at the movies!
customer service Saul was very helpful
customer service Saul was very helpful
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Atom Tickets
Hi there!
Thank you so much, our guests' satisfaction always helps us work better, we'll pass this message on to Saul!
See you at the movies :)
Fast and understanding response and…
Fast and understanding response and amazing result. Thank you!!!
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Atom Tickets
Hello Jammy,
Thank you for your kind words, we're very happy we could help!
See you at the movies!
Solved my problem with not being able…
Solved my problem with not being able to order very quickly.
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Atom Tickets
Hi Andrew,
We're glad we could help you quickly, we aim to please :D
See you at the movies!
They were great when I had car accident…
They were great when I had car accident and needed help with a refund.
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Atom Tickets
Hi Abbey,
We're glad we could help and hope the accident wasn't bad and you get better soon!
Kind regards,
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