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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The two coffees I got were so nice! I love getting the extra information about them on the packs and, as a decaf drinker, I appreciate that there's an option for me too! The whole process was amazing... Ver mais

Avaliado com 5 de um total de 5 estrelas

Joined with a discount code which worked first time (rare in itself), was informed of the first delivery date which was a few weeks in the future but I could request a sooner one; easily done and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Huge shoutout to Tom at Batch Coffee. He made everything incredibly quick and easy to sort out. It’s rare to get such seamless service these days, but these guys nailed it. Highly recommend! I’ve be... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

What a fantastic little business. A wonderful bit of happy mail to receive. Beautiful packaging not to mention how wonderful it smells. The coffee was delicious and I really enjoyed reading about each... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Torrefação de Café
  2. Venda de Café

Escrito pela empresa

We review and rate coffee that has been roasted throughout the UK. We then select the very best to include in our coffee subscription boxes.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

148 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great coffee

Great coffee, great customer experience and the bags are truly compostable,

13 de março de 2026
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Thanks for the review :) And thanks for highlighting the compostable bags

Avaliado com 5 de um total de 5 estrelas

We love Batch coffee

We love coffee at home and at the office. Discovering Batch Coffee was a gem and we are know loyal subscribers of the decaffeinated beans package.
Receiving our biweekly subscription feels like a little treat.

9 de março de 2026
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Thanks Oscar! So glad you're enjoying our decaf!

Avaliado com 4 de um total de 5 estrelas

Lovely coffee and love the funky…

Lovely coffee and love the funky packaging too! Only minor downside was the dispatch time was weeks after ordering but they were happy to ship sooner if you emailed (I just didn’t notice that part of the email for over a week)

30 de janeiro de 2026
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Thanks for the review Louise :) Thanks for the nudge on the email - maybe we can make that part of the email stand out a little more.

Avaliado com 5 de um total de 5 estrelas

Coffees are amazing

Coffees are amazing. Communication is fast and easy. Very happy and wish more people knew about this lovely business!

1 de fevereiro de 2026
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Thanks Olesya!

Avaliado com 5 de um total de 5 estrelas

Recommended

I have been buying coffee from this company for over a year now.
They've been very helpful when needed to be.
Their coffee is always good.
Good people!
I recommend

25 de fevereiro de 2026
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Thanks Daniel :) Really appreciate the review.

Avaliado com 5 de um total de 5 estrelas

Amazing

Amazing coffee, amazing customer care. The best beans I have tried - so complex and delicious.

30 de janeiro de 2026
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Thanks for the review. Complex and delicious is exactly what we're aiming for :)

Avaliado com 5 de um total de 5 estrelas

recived this as a gift

recived this as a gift. The batch team kept me updated with what I would be sent out when it would be arriving, and all about the coffee. When we had delays the Batch team could not do enough to help and checked in to make sure it had arrived. Really great customer service and looking forward to my next batch.

10 de janeiro de 2026
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Thanks so much Andrew - what a lovely review.

Avaliado com 5 de um total de 5 estrelas

I’ve tried a few coffee subscriptions…

I’ve tried a few coffee subscriptions but Batch is my favourite. Great for trying new coffee. Reliable delivery. Good response if you contact them about anything

15 de janeiro de 2026
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Thanks for the great review :)

Avaliado com 5 de um total de 5 estrelas

Coffee Review

I was looking for a present for a man who has everything. I came across the Batch Coffee Club subscription and thought it would be interesting and widen his coffee knowledge and horizons. I benefit too. The subscription arrived on time and there was a lovely coffee aroma on opening the box, stronger than our regular coffee. The coffee tasted lovely. Looking forward to the next delivery.

14 de janeiro de 2026
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Brilliant! Thanks Alison. Yeah - you can't beat the smell of fresh coffee in the morning!

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, lovely fresh product, bought a new coffee machine for Xmas and we are glad we went with batch coffee to christen it, amazing coffee 💪🏼 will be returning for more

27 de dezembro de 2025
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Thanks for the review! Glad to hear you're enjoying the coffee :)

Avaliado com 2 de um total de 5 estrelas

Coffee is ok...

I had high hopes...as I love the idea and I love my coffee beans...

Coffee was fine, although both batches I was sent in my first order tasted very similar to each other.

I didn't appreciate not getting an email notification about my second batch, prior to the money being taken for the order - not sending an email offering the option to delay or skip is very poor, so I've cancelled my subscription.

Overall, disappointed.

1 de janeiro de 2026
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Hey Stephen,

Thanks for taking the time to leave your feedback – we really appreciate it, even when it's not what we'd hoped to hear.

I'm sorry you felt disappointed with your experience. Just to clarify a couple of points: when you signed up, you opted for our 4-weekly subscription, and the order confirmation page shows when your next payment is due. This is pretty standard practice for subscription services – they renew automatically unless paused or cancelled. Your account section also shows this.

That said, we're a very small business and we genuinely put our customers first. If you'd dropped us a quick email, we'd have been more than happy to postpone it or arrange a refund – no questions asked. We're always here to help.

As for the coffee, taste is incredibly personal and subjective. Last year alone, we featured 52 unique coffees from 21 different origins and 30 independent roasters. Sometimes the coffees we pair complement each other beautifully, whilst other times they're at opposite ends of the flavour spectrum – it all depends on the fortnightly selection.

We'd have loved the chance to hear what you were looking for and perhaps suggest alternatives.
We're genuinely sorry we didn't get the chance to make things right for you. If you ever fancy giving us another go, we'd be delighted to have you back.

Avaliado com 5 de um total de 5 estrelas

Bought as a gift for my sister

Bought as a gift for my sister. Easy process and quick to respond. I can't wait for them to start arriving 😄

28 de novembro de 2025
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Thanks Sarah. I hope your sister enjoys the coffee :)

Avaliado com 4 de um total de 5 estrelas

Its my first time using Batch Coffee

Its my first time using Batch Coffee. Love the idea and happy with the quantities and price. But I would really love to be able to tailor the tastes a tad. At least say a preference, but i understand that Batch isnt a huge business and I may end up with flavours which just aren't my bag.

4 de dezembro de 2025
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Thanks JC :) We understand that everyone has preferences in taste but so we always include a variety of flavour profiles in our boxes. Always the highest quality coffee.

Avaliado com 5 de um total de 5 estrelas

Good coffee

Easy to order. Great packaging. Good coffee.

7 de novembro de 2025
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Great - Thanks Jen :)

Avaliado com 5 de um total de 5 estrelas

Quality

Quality, freshness and variety are superb

I love that the bags are compostable too

5 de outubro de 2025
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Thanks Nikos. Appreciate the comment on the compostable bags - it was a real effort to create these as not many other brands are doing this at the moment but we think it's worth it and always nice to hear customers acknowledging this too :)

Avaliado com 5 de um total de 5 estrelas

Great coffee

Great coffee - they do the hard work of picking the interesting coffees and there has not been a single month of having to repeat the coffee or one that I have not enjoyed

1 de setembro de 2025
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Cheers Huzaifa :) we agree. There's so many incredible coffees out there it's hard to stick to the same one.

Avaliado com 5 de um total de 5 estrelas

Batch is the best

I have 2 subscriptions rotating for variety and this is by far the best. I have to reduce this down to the 1 as it triggers a mini celebration each time to get to the Batch one!

29 de setembro de 2025
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Haha. Thanks Vincent - we also have mini celebrations as the coffee arrives here.

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