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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The two coffees I got were so nice! I love getting the extra information about them on the packs and, as a decaf drinker, I appreciate that there's an option for me too! The whole process was amazing... Ver mais

Avaliado com 5 de um total de 5 estrelas

Joined with a discount code which worked first time (rare in itself), was informed of the first delivery date which was a few weeks in the future but I could request a sooner one; easily done and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Huge shoutout to Tom at Batch Coffee. He made everything incredibly quick and easy to sort out. It’s rare to get such seamless service these days, but these guys nailed it. Highly recommend! I’ve be... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

What a fantastic little business. A wonderful bit of happy mail to receive. Beautiful packaging not to mention how wonderful it smells. The coffee was delicious and I really enjoyed reading about each... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Torrefação de Café
  2. Venda de Café

Escrito pela empresa

We review and rate coffee that has been roasted throughout the UK. We then select the very best to include in our coffee subscription boxes.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

148 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent company

Excellent company, Excellent coffee, Even better service.

8 de outubro de 2024
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Excellent Review!!! Thanks so much for your kind words Andy :)

Avaliado com 5 de um total de 5 estrelas

100% recommend

Tom is super friendly and responsive, sent us coffee despite missing the scheduled dispatch date and was brill when a mistake was made and we had two bags of the same coffee. Plus the coffee was delicious!

1 de outubro de 2024
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Haha. Thanks Els. So glad you've enjoyed the coffee.

Avaliado com 5 de um total de 5 estrelas

Great coffee

Great coffee. A hidden gem for coffee lovers.

1 de outubro de 2024
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Ahh. Thanks James. We also love the coffee!

Avaliado com 5 de um total de 5 estrelas

Great service, great coffee

Great service, great decaf coffee. My go to every time!

4 de setembro de 2024
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Thanks so much for the great review :)

Avaliado com 5 de um total de 5 estrelas

Lovely coffee

Lovely coffee, nicely packaged and loads of interesting flavours. The info you get about the coffee is great too.

23 de agosto de 2024
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Thanks Paul!

Avaliado com 5 de um total de 5 estrelas

Wow!

Wow! Seriously superb coffee! Very easy to set up the subscription too. Fantastic service

11 de julho de 2024
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Thanks Sahara!

Avaliado com 5 de um total de 5 estrelas

Loving our Batch coffee…

Loving our Batch coffee…. so much so we took it on holiday to Cephalonia!
Subscription was initially a present from our son and daughter in law in Australia. We have subsequently continued the subscription and always look forward to our deliveries. Excellent communication and service from Tom and the team at Batch coffee.

26 de maio de 2024
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Thanks so much for your kind words. Batch in Cephalonia - Love it!

Avaliado com 5 de um total de 5 estrelas

GREAT coffee with amazing customer service

Really good coffee beans and great communication with me and has followed up since the delivery arrived, overall a great standard of care for the customer and a GREAT product for the customer.

6 de março de 2024
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Thanks Martin. Really great to hear that you've been enjoying the coffee.

Avaliado com 5 de um total de 5 estrelas

First batch arrived

First batch arrived, and first coffee tasted " lost sheep" sublime!
Will be trying to order that again.

Box the coffee arrives in is stylish with tasting card and brew advice helpful ( I use aeropress), and I tried their timings suggested which worked well.

It's been a nice experience so far!
The coffee has far more nuance than my supermarket whole beans. Roast date couldn't get fresher.

27 de janeiro de 2024
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Thanks for your kind words and fantastic to hear that you are using our brew guides for your Aeropress.

Avaliado com 1 de um total de 5 estrelas

Ordered on the 10th December for a…

Ordered on the 10th December for a Christmas present and was told it would be dispatched on the 20th December. It is now the 27th December and I have still not received the coffee beans. Waste of money for a Christmas present that has been ruined!

27 de dezembro de 2023
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Hey Abbie, I'm very sorry to hear that the coffee didn't turn up. It was dispatched on the 20th but unfortunately on rare occasions Royal Mail do take longer than the 1 or 2 days to deliver the coffee. Please reach out to us via our contact form on our website and we can arrange a refund.

Avaliado com 5 de um total de 5 estrelas

Absolutely amazing coffee

Absolutely amazing coffee. Genuinely some of the best I have ever had. Had to wait for the batch to be ready but it was honestly worth it.

26 de maio de 2023
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Thanks so much Aleks :)

Avaliado com 3 de um total de 5 estrelas

Excellent coffee; bitter customer support.

Have had some really great coffee from the company, but their customer support is the worst I've experienced yet.
A small rock in one of their coffee bags made it into my grinder and caused damage to the burr.
Notified the company through the contact form on their website. No reply in two weeks.
I can't continue to support a company that won't support loyal customers.

11 de março de 2023
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Hey Adrian, again I'd just like to reiterate our apologies after our website forms were malfunctioning for a week, which lead to us not receiving your email. I believe everything has been resolved now.

Avaliado com 4 de um total de 5 estrelas

Brilliant service

Brilliant service, lovely coffee. We had an issue and they sorted it out quickly, efficiently and with no mither would definitely recommend and continue to use 👍

7 de julho de 2022
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Average

Despite one exceptional and two very good coffees, none of the coffees were any better or any worse that you could buy from any coffee shop. A few things in particular are worth nothing. The coffees are 200g, so you get less. There seems to be a focus on Brazilian coffees (which tend to be cheaper to buy). Delivery is not free, fair enough given the more regular frequency of delivery and the cost of fuel, but do keep in mind that most online places will offer you free delivery for very similar order value. Equally, the terrible Evri is used so it's pot luck whether it turns up in a week or delivered to the neighbouring street. It's not 25% off, but 25% the first installment -- the website doesn't make that entirely explicit. The info that accompanies the coffees is quite lengthy and focuses on the grower more than the coffee itself (I guess it's more objective) but given the standard of coffees on offer here, this service seems more geared to people who dabble in coffee rather than the enthusiasts.

16 de junho de 2022
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Hey XYZ,

Firstly, I am really sorry that you feel this way. We pride ourselves on our customer service and if you had reached out on some of the issues above I’m sure we could have found solutions.

The bag sizes do come in 200g, there are many specialty roasters that use this size too. It is clearly communicated throughout the website. When we first started, we found that after sending various size bags, the two lots of 200g was the amount of coffee that our customers preferred and anything more than 400g at once was too much.

Brazilian coffee is certainly not a focus, we have so far used 3 Brazilians out of 22 coffees in 2022. We have also used 4 Ethiopians, 4 Colombian’s and 3 Guatemalan’s. We try to alternate origins constantly but selecting each coffee on its own merit. The coffees that we select are all ones that we feel our customers will enjoy and highlight best the origins as well as the coffee roasters.

The vast majority of our customers receive their coffee in two days which is delivered straight to their doorstep. Apologies if you had issues with the couriers. If you’d have let us know we could have arranged another courier if you were not happy with Evri.

Both our popups and website banners state 25% off your first box. Apologies again if this was confusing.

The lengthy reviews are the foundation of what we do. We try to promote the growers at origin but also the independent coffee roasters around the UK and prompt people to purchase directly from them if they like a coffee. The more information the better and we hope that people may learn something or find a roaster they love.

We are a small business and we are passionate about what we do. We are a team of coffee industry professionals and believe that each coffee we select is a great fit for our customers that are both enthusiasts and dabblers.

Best,
Tom.

Avaliado com 4 de um total de 5 estrelas

Great coffee

Easy to order, quick delivery and great coffee. Looking forward to tasting more.

14 de abril de 2022
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Thanks Sam :)

Avaliado com 5 de um total de 5 estrelas

Best the coffees are fantastic.

Best the coffees are fantastic.

The Gold Box El Mirador has a fermented quality to it with notes of Irish Cream.

The Symposium North Kivu has a dark chocolate with raspberry flavour.

Both incredible.

Thanks so much for greatly improving my mornings.

14 de abril de 2022
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Thanks Ben! Great to hear you are enjoying all the coffee. 2 fantastic roasters there.

Avaliado com 5 de um total de 5 estrelas

Great coffee and great service!

Signed up for a recurring subscription after recently getting into coffee, the bags that arrived were both lovely flavours and just what I was after! Will be getting quite the coffee collection after a few months I’m sure!

22 de fevereiro de 2022
Avaliação não solicitada
logotipo da Batch Coffee

Resposta da Batch Coffee

Great to hear that you are enjoying the coffee :)

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