Not a good experience been here a few times over a couple of years thinking things will improve. But hey ho, they don't. The usual, waiting for ages 30 minutes plus for your hot food order which is th... Ver mais
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Veja o que dizem as avaliações
Beautiful location and unique experience. It was so nice to go somewhere completely different to the norm. We visited on a Friday night and ordered a bottle of prosecco, followed by food. We ordered a... Ver mais
A empresa respondeu
For the last 4 years BEAR coffee has been consistently good, despite the regular change of the source of the beans. Whoever chooses the coffee knows what they are doing. I stopped having sugar in my... Ver mais
A empresa respondeu
I remember going on the weekend and it being very busy, regardless of this I had a great experience with the team. Very smiley and welcoming. I always like to visit, whether it be for a quick bite or... Ver mais
Detalhes da empresa
- Venda de Café
- Atacadista de Café
- Loja de Café
- Restaurante de Brunch
- Restaurante de Café da Manhã
- Torrefação de Café
Escrito pela empresa
BEAR is an award-winning independent brand offering an elevated coffee experience ‘in-store’ and ‘at home’.
Informações de contato
HQ, 7 Iron Gate, DE1 3FJ, Derby, Reino Unido
- 01332725146
- info@bemorebear.co
- bemorebear.co
Pede aos clientes que avaliem
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Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
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Great food, fantastic atmosphere, and truly first-class customer service
We recently visited BEAR Iron Gate and had a fantastic experience. The food was absolutely fantastic – fresh, delicious, and beautifully presented. Everything we ordered was excellent, and we'll definitely be back the next time we're in the area.
What really made the experience stand out, though, was the exceptional customer service. After our visit, I realised I'd left behind a scarf with a lot of sentimental value. I must thank Lucy, who was incredibly helpful from start to finish, keeping me updated, arranging for its safe return, and making what could have been a stressful situation completely hassle-free.
It's rare to come across someone who genuinely goes above and beyond for a customer, but that's exactly what Lucy did. Her kindness, communication, and willingness to help were outstanding and are a real credit to BEAR.
Great food, fantastic atmosphere, and truly first-class customer service. I couldn't recommend BEAR highly enough.
A bad experience again.
Not a good experience been here a few times over a couple of years thinking things will improve. But hey ho, they don't. The usual, waiting for ages 30 minutes plus for your hot food order which is then served luke warm or cold, even when the place is quiet? Totally unacceptable. Stained fabric seating, tables not cleared or cleaned properly, food bits on the floor and on sofas, seating. Staff do not look happy at all every time, there is no friendly greeting. Feels dated and uninviting for all of the above reasons. Will not be going again. It's all about taking your money.
I remember going on the weekend..
I remember going on the weekend and it being very busy, regardless of this I had a great experience with the team. Very smiley and welcoming. I always like to visit, whether it be for a quick bite or a coffee. I was talking to my wife about this and she prompted me to make a review as it’s always nice to share positive experiences
Food brilliant - shopping centre filthy
Food brilliant but the site in general looks like it’s not cared for anymore. Whats happened? Rubbish everywhere!!! Bins all full.. staircases to car park and inside area near Asda is absolutely filthy! The place looks unkept. Which is a shame as it used to stand apart from the rest of the tired looking town centre. Sort it out Barons Quay.
Must try harder, bad attitude!
Ordered the main and then refused the dessert with attitude.
Loved our experience in Bear Uttoxeter so thought we’d give Derby a try. Picked Irongate because it is open until 9 pm.
7:30 table, mains were delicious. 8:10, can’t order anything else because kitchen is closed. In my experience, this means no new covers starting to eat. When I challenged the fact that cake and ice cream are no real effort and was not impressed by policy, especially not to be warned “last orders”, I was greeted with attitude and not my fault.
Puddings in Pizza express it is then. Shame, I was really looking forward to it.
Easy to order
Easy to order, delivered safely on time , excellent beans . So happy customer and will reorder if I can’t get to the store
Every month
Every month, like clockwork, I receive a notification that my subscription delivery is on its way. Just five days later, it arrives. The communication is excellent, and the coffee is consistently delicious, making each day enjoyable.
Came in today
Came in today, two members of staff completely run ragged ! One on coffee’s one on the till, the guy on the till has to take people there food also.
Waited 20 mins in a queue.. supposed to be a nice experience going out for lunch, made terrible as they don’t want to employ the proper staff.
Bear Wimborne - best Chai Latte ever!!!
The team at Bear Wimborne are just so lovely. Food is amazing and they do the best Chai Latte I’ve ever had ♥️
Placed the order on the 1st November…
Placed the order on the 1st November and it did not arrive until 7th November missing the birthday date, the delivery address is close and suggest reconsidering the mail prefernce used for thier deliveries. However the recipient does love Bear and was happy to receive a gift voucher
Delivery time is long otherwise I’d of…
Delivery time is long otherwise I’d of given a better record
No free drink after collecting 9 stamps
Collected 9 magic stamps over time, only to be told that due to their transition toa new app i cant collect my 10th free drink. Wont be coming back.
Great coffee and vegetarian breakfast
Great coffee
Great coffee, direct to my door for my morning brew. What more could a girl want!
Notts Team- Great!!!!
I ordered a voucher in line but made a mistake. The Nottingham team were excellent in rectifying my mistake and ensuring the voucher would work for my son as he returned to uni!!!
Not great
Not great. £6.20 which comprised of decent filter coffee with no option to add cream or milk and a cold single expresso and cold piccolo. Only went in because I saw it being raved about on YouTube but I’ll never waste my money there again.
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