Bluefin SUP Avaliações 1.226

O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Customer service were super helpful when I needed to change my address after placing the order so I could it delivered in time for my dad’s birthday. So nice to speak to a real human these days.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

5 star company. We have 2 cruise 10’8s and they are good boards. I always thoroughly research before making purchase decisions and safe to say I am happy with my choice choosing this company.

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Pessima esperienza, sconsiglio vivamente l'acquisto. Nonostante io sia un utente esperto e abbia trattato la tavola con cura maniacale — lavata con acqua dolce dopo ogni singola uscita e mai lascia... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Came in less than 24 hours, spent a lot of time researching best board to buy online and the fact that it comes with 5 years warranty sold it to me. Board has been inflated for 2 days and is rock soli... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de artigos para esportes ao ar livre
  2. Esportes Radicais

Sobre Bluefin SUP

Escrito pela empresa

About Bluefin SUP
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a trusted UK brand, we are totally committed to providing quality, innovation, and outstanding customer service.

Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Avaliado com 5 de um total de 5 estrelas

Brilliant board had a little niggle…

Brilliant board had a little niggle with customer services but that I'm glad to say was my fault. Wouldn't hesitate to tell anyone to buy a bluefin. The 10-8 cruise I have is just the bees knees, stable and responsive even for little old seventeen stone me.

12 de maio de 2025
Avaliação não solicitada
logotipo da Bluefin SUP

Resposta da Bluefin SUP

Hello Thomas,

Thanks so much for your review!

We're glad to hear you're loving the Cruise 10'8. it's great to know it's working so well for you.

Happy paddling!

Best wishes,
Bluefin Customer Care Team

Avaliado com 5 de um total de 5 estrelas

This is the 3rd bluefin paddle board…

This is the 3rd bluefin paddle board I've purchased.
I noticed on my most recent one there was a small scuff on it. I contacted bluefin customer service and the offered me a replacement / refund or a part refund if I wanted to keep it.

Great customer service.

7 de maio de 2025
Avaliação não solicitada
logotipo da Bluefin SUP

Resposta da Bluefin SUP

Hello Jon,

Thank you for your continued support! We're glad we could resolve things quickly enjoy your new board!

Best wishes,
Bluefin Customer Care Team






Avaliado com 5 de um total de 5 estrelas

Awesome products and the after sales…

Awesome products and the after sales customer service I received has been exceptional. Really very highly recommended.

8 de maio de 2025
Avaliação não solicitada
logotipo da Bluefin SUP

Resposta da Bluefin SUP

Hello Kelly,

Thank you so much for your kind words! We're thrilled to hear you're happy with both the product and our support.

Best wishes,
Bluefin Customer Care Team






Avaliado com 5 de um total de 5 estrelas

Great customer service

We have two Cruise lite boards that we love. They combine being light and sturdy and easy to move about on the water. Contacted Bluefin as one fin did not seem to fit as well as the other and a replacement is on its way. Easy to reach, pleasant, efficient customer service. Would highly recommend

7 de maio de 2025
Avaliação não solicitada
logotipo da Bluefin SUP

Resposta da Bluefin SUP

Hello Siobhan,

Thank you for the great feedback! We're so glad you're enjoying your Cruise Lite boards and had a positive experience with our customer service. Happy paddling!

Best wishes,
Bluefin Customer Care Team







Avaliado com 3 de um total de 5 estrelas

Great Boards but Kayak kit is useless

Excellent quality SUP boards and would recommend highly. However, don’t buy the kayak conversion kit because the additional paddle blade is simply a replica of the original blade… so the blades end up being in line rather than at an angle so it doesn’t work at all as a kayak unless you want wrist injuries. I contacted Khareen and the response I got simply showed that the design team have gotten very lazy and can’t be bothered designing a kayak kit that actually works. I’ve ended up buying a different brand which is a shame as the quality of the materials is great.

5 de maio de 2025
Avaliação não solicitada
logotipo da Bluefin SUP

Resposta da Bluefin SUP

Hello Richard,

Thank you for your feedback.

We're glad you’re happy with the quality of our SUP boards. We're sorry to hear the kayak conversion kit didn’t meet your expectations your comments have been noted and passed on to the design team for review.

Best wishes,
Bluefin Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Thrilled with my purchase and shopping…

Thrilled with my purchase and shopping experience with Blufin. Don’t hesitate to shop with this company where the customer always comes first. If still not convinced, read rest of reviews.

2 de maio de 2025
Avaliação não solicitada
logotipo da Bluefin SUP

Resposta da Bluefin SUP

Hello Sonya,

Thank you so much for your positive feedback! We're glad to hear you had a great experience with Blufin.

Best regards,
Bluefin Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Bluefin gibt 5 Jahre Garantie

Bluefin gibt 5 Jahre Garantie.

Achtung:
- bei undichten Schweißnähten nach 6 Monaten trägt der Käufer die intesiven Transportkosten zur Reparatur!!

- nach 3,7 Jahren bricht während des Stand Up Padling der Handknauf beim Paddel-Oberteil ab. (Materialermüdung?)
Antwort auf Gewährleistung: "Die Bluefin-Garantie gilt für Ihr SUP 5 Jahre und für Zubehör 12 Monate!!!
Also wird SUP und Paddel (Zubehör) bei Materialfehlern bzw. Garantieansprüchen nicht zusammen bewertet. Also bitte auf das Kleingedruckte achten!!!

1 de maio de 2025
Avaliação não solicitada
logotipo da Bluefin SUP

Resposta da Bluefin SUP

Hallo Bernd,

Es tut uns leid, dass Sie mit dem Ablauf nicht zufrieden sind. Ihr Feedback ist uns wichtig, und wir arbeiten daran, unsere Produkte und Prozesse zu verbessern.

Mit freundlichen Grüßen
Bluefin Kundenservice

Avaliado com 5 de um total de 5 estrelas

The Support from Bluefin is great

The Support from Bluefin is great. They do everything what they can do.
I become my Mammoth Paddelboard now :D

Grettings

Björn

1 de maio de 2025
Avaliação não solicitada
logotipo da Bluefin SUP

Resposta da Bluefin SUP

Hello Björn,

Thank you for your kind words!

We're so glad to hear that you're happy with our support and your Mammoth Paddleboard. Enjoy your time on the water!

Best regards,
Bluefin Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Brilliant paddle boards and when I…

Brilliant paddle boards and when I needed support (having lost something) Khareen in the support centre was super fast, communicated really well and got everything sorted in a flash

26 de abril de 2025
Avaliação não solicitada
logotipo da Bluefin SUP

Resposta da Bluefin SUP

Hello James,

Thank you for your kind words about our paddle boards and the excellent service you received. We're pleased to hear that we were able to resolve your issue so quickly and efficiently.

Best regards,
Bluefin Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Khareen was very helpful with my query…

Khareen was very helpful with my query today and got things sorted.
I love my Bluefin 10.8 Cruise as it's stylish, Colourful, Full of fittings for optional accessories and made very well. I would always recommend Bluefin to anyone thinking of buying a paddleboard.

26 de abril de 2025
Avaliação não solicitada
logotipo da Bluefin SUP

Resposta da Bluefin SUP

Hello Neil,

Thank you so much for your wonderful feedback! We’re thrilled to hear that we were able to assist you with your query and that you're enjoying your Bluefin 10.8 Cruise.

Best regards,
Bluefin Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Never buy blue fin Mammoth sup

Im a water sports provider in Ireland, I have tryed and loved most of the giant sup board and got my money worth out of them. Until i got a Blue Fin Mammoth inflatable sup, I had problems from the strat and the way it goes back into the bag it comes with is the biggest problem you have to fold sup to fit in. It makes the deck start to come lose and fall off. I rang about the issues I was having because it comes with 5 year warranty (part of the reason I bought it) the warranty covers Notting by the looks of it and they never sorted anything for me, I had bought cheaper giant sups at the same time that are still going and the blue fin Mammoth Lasted weeks, so I would never recommend them to anyone that ask me, blue fin sups are badly built and no customer service after you buy,

23 de abril de 2024
Avaliação não solicitada
logotipo da Bluefin SUP

Resposta da Bluefin SUP

Hello Alan,

Thank you for your feedback.

We’re truly sorry to hear about your experience with the Mammoth SUP. This isn’t the standard we aim for. We’d like to look into this further please feel free to reach out to our support team so we can help resolve it.

Best regards,
Bluefin Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Cruise 10.8

I have had the cruise 10.8 for a few years now! And wow, compared to other boards I’ve used, I’m soooo impressed with how sturdy and durable it is. I love how I can convert it and use as a kayak when I just want a chilled adventure too.

22 de abril de 2025
Avaliação não solicitada
logotipo da Bluefin SUP

Resposta da Bluefin SUP

Hello Leesa,

Thank you so much for the lovely feedback!

We're delighted to hear your Cruise 10'8 is still going strong and giving you the best of both worlds—standing or sitting, adventure is always on the horizon!

Best regards,
Bluefin Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Cruise 15 tandem

Excellent product. I'm very pleased with my Bluefin cruise 15 sturdy, well constructed cruise ship of a SUP. Customer service and communication was second to none. Together with speedy delivery in time for the Easter weekend I couldn't be happier.

17 de abril de 2025
Avaliação não solicitada
logotipo da Bluefin SUP

Resposta da Bluefin SUP

Hello John,

Thank you for the fantastic review!

We're thrilled to hear you're happy with your Bluefin Cruise 15. We're also glad the service and delivery met your expectations.

Enjoy your paddling adventures!

Best regards,
Bluefin Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Best boards ever

Best boards ever, own Bluefin Carbon Cruise 12” … cant believe how sturdy and stabile board is , deffo feeling safe on my sea and caves adventures, sometimes cliffs / caves edges might be sharp and my board still alive 🥹🥹🥹🫶 best performance designs ever!!!

16 de abril de 2025
Avaliação não solicitada
logotipo da Bluefin SUP

Resposta da Bluefin SUP

Hello Kristine,

Thank you so much for the amazing feedback!

We're thrilled to hear your Carbon Cruise 12" is holding up strong on all your epic sea and cave adventures sounds incredible!

Stay safe and keep paddling!

Best regards,
Bluefin Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I had a faulty item

I had a faulty item, however customer service was exceptional and replaced without quibble immediately. Thankyou Joe at Bluefin.

8 de abril de 2025
Avaliação não solicitada
logotipo da Bluefin SUP

Resposta da Bluefin SUP

Hello Adam,

Thank you for your kind words!

We're glad to hear that our customer service team, especially Joe, was able to assist you quickly and efficiently.

We appreciate your support and hope you enjoy your product!

Best wishes,
Bluefin Customer Care Team

Avaliado com 2 de um total de 5 estrelas

Leider wurde mir 2 mal ein defektes SUP…

Leider wurde mir 2 mal ein defektes SUP geliefert. Rücksendung nur mit DPD möglich, sehr umständlich. Wartezeit auf Ersatzlieferung mehrere Wochen. Kundenservice agiert freundlich, aber mit Mustertexten und geht nicht auf mich ein. So muss ich warten, bis das defekte SUP retourniert und geprüft wurde bevor der hoffentlich einwandfreie Ersatz verschickt wird. Das Geld wird aber sofort abgebucht. Insgesamt unbefriedigend und nicht zu empfehlen.

Bestellung vom 02.03.25 - bis heute 7.04.25 habe ich kein SUP. Ich muss weiter warten... Frustrierend.

2 de março de 2025
Avaliação não solicitada
logotipo da Bluefin SUP

Resposta da Bluefin SUP

Hallo,

Vielen Dank für Ihre Bewertung. Es tut mir leid, das zu hören.

Ich habe über TrustPilot eine Anfrage zu einigen Details Ihrer Bestellung gestellt. Bitte füllen Sie diese aus. Ich werde mich dann um das Problem kümmern.

Mit freundlichen Grüßen,
Bluefin Kundenservice

Avaliado com 5 de um total de 5 estrelas

Great and fast customer service

Great and fast customer service. The boards I bought (2x10,8”) made me a great impression. Good quality.

5 de abril de 2025
Avaliação não solicitada
logotipo da Bluefin SUP

Resposta da Bluefin SUP

Hello,

Many thanks for your kind feedback.

We're really pleased you're happy with the quality and service that we have provided!

Best wishes,
Bluefin Customer Care Team

Avaliado com 5 de um total de 5 estrelas

75 years old and decided to start…

75 years old and decided to start paddle boarding. Ordered blue fin cruise 10.8 and was blown away by how well it was constructed. Have not had a chance to use it on the water yet but spring is around the corner. I am totally confident that it will perform as well if not better than advertised.

4 de abril de 2025
Avaliação não solicitada
logotipo da Bluefin SUP

Resposta da Bluefin SUP

Hello,

Many thanks for your kind review.

We're really happy to hear you chose Bluefin for your first SUP and we're sure you'll have an awesome time on board!

Best regards,
Bluefin Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great quality boards and aftercare…

Great quality boards and aftercare customer service

3 de abril de 2025
Avaliação não solicitada
logotipo da Bluefin SUP

Resposta da Bluefin SUP

Hello Carol,

Thank you for your kind feedback.

We’re glad you’re happy with the boards and our service!

Happy Paddling.

Best Wishes
Bluefin Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Fantastic boards at great prices

Fantastic boards at great prices. Clear communication throughout the delivery process, and on hand to sort out any issues and give advice. Strongly recommend this company!

31 de março de 2025
Avaliação não solicitada
logotipo da Bluefin SUP

Resposta da Bluefin SUP

Hello Andrew,

Thank you so much for your amazing review!

We're so glad you’re happy with the boards and our service. If you ever need any more help or advice, don’t hesitate to reach out. We really appreciate your support!

Best Wishes
Bluefin Customer Care Team

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