Customer service were super helpful when I needed to change my address after placing the order so I could it delivered in time for my dad’s birthday. So nice to speak to a real human these days.
A empresa respondeu
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Veja o que dizem as avaliações
5 star company. We have 2 cruise 10’8s and they are good boards. I always thoroughly research before making purchase decisions and safe to say I am happy with my choice choosing this company.
A empresa respondeu
Pessima esperienza, sconsiglio vivamente l'acquisto. Nonostante io sia un utente esperto e abbia trattato la tavola con cura maniacale — lavata con acqua dolce dopo ogni singola uscita e mai lascia... Ver mais
A empresa respondeu
Came in less than 24 hours, spent a lot of time researching best board to buy online and the fact that it comes with 5 years warranty sold it to me. Board has been inflated for 2 days and is rock soli... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bluefin SUP
Escrito pela empresa
About Bluefin SUP
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.
Our Product Range
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.
For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.
If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.
Where we service
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.
Why Bluefin SUP
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.
We are a trusted UK brand, we are totally committed to providing quality, innovation, and outstanding customer service.
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.
Our Product Range
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.
For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.
If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.
Where we service
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.
Why Bluefin SUP
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.
We are a trusted UK brand, we are totally committed to providing quality, innovation, and outstanding customer service.
Informações de contato
4,2
Muito Bom
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great company
Great company - quality products decent price and most importantly great customer service for any issues
23 de março de 2025
Avaliação não solicitada
Resposta da Bluefin SUP
Hello Jill,
Thank you so much for your kind words!
We're thrilled to hear you're happy with both our products and customer service. If you ever need any assistance, feel free to reach out – we're here to help!
Best Wishes
Bluefin Customer Care Team
5 star assistance from bluefin support.
5 star assistance from bluefin support.
Khareen in particular was very helpful and helped sort things out for me.
Thank you
23 de março de 2025
Avaliação não solicitada
Resposta da Bluefin SUP
Hello Andrew.
Thank you for your 5-star review! We're glad Khareen could assist you.
If there’s anything further we can do, please let us know.
Best Wishes
Bluefin Customer Care Team
Very thorough support and response
Very thorough support and response
17 de março de 2025
Avaliação não solicitada
Resposta da Bluefin SUP
Hello Anne,
Thank you!
We're glad to hear you had a great experience with our support team.
Best Wishes
Bluefin Customer Care Team
Don’t use, terrible customer service!!!
I ordered a SUP package from Bluefin. Everything was going fine until my delivery mysteriously didn’t arrive from DHL. Nobody from Bluefin contacted me about it I had to contact both DHL and Bluefin after a number of days had passed since the original delivery date. Bluefin said they would investigate this with the carrier and then I had no update for a number of days until I eventually chased it up with them to which they told me they were still waiting for a response. Each day following this, I chased up myself, no updates from them and never any positive news until I eventually cancelled my order. Once I did this, I was made to complete a few forms to confirm I would notify them if I had received the item. They asked if I wanted them to resend the item or just cancel no apologies for the weeks of waiting and having to chase this myself. They then made me sign the forms by hand not sure why a digital signature was not sufficient. Now made to wait ages for my refund. Funny how companies like this can take your money in seconds, fail to deliver their end of the deal and then take weeks to refund you the money. Judging by some of the reviews on here I presume if everything goes well they are a decent company but absolutely atrocious if things go poorly. Really disappointed would not recommend as you will be sorry if anything goes wrong.
24 de fevereiro de 2025
Avaliação não solicitada
Resposta da Bluefin SUP
Hello Dylan,
We're sorry to hear about your experience.
We understand how frustrating this must have been and appreciate your feedback. We’ll make sure to review and improve our processes to provide better communication and resolution in such cases.
If there’s anything further we can do, please let us know.
Best Wishes
Bluefin Customer Care Team
I bought my first SUP in May 2024 and…
I bought my first SUP in May 2024 and there was an issue with the pump which was resolved immediately.
I had an issue with my paddle in March 2025 and I received a replacement within a few days of contacting customer services.
I would not hesitate to buy from them in the future as their customer service matches their products, first class!
15 de março de 2025
Avaliação não solicitada
Resposta da Bluefin SUP
Hello Tony,
Thank you so much for your wonderful feedback! We're delighted to hear about your positive experiences with both our products and our customer service.
Best Wishes
Bluefin Customer Care Team
Nice
Very good service and a speedy response to a very small problem with the carry bag that the board goes in , the zip would not work and the people at Bluefin sent out a replacement as soon as they receive the pictures of said zip
13 de março de 2025
Avaliação não solicitada
Resposta da Bluefin SUP
Hello,
Thank you for your kind review! We're glad we could resolve the issue quickly.
Enjoy your board!
Best Wishes
Bluefin Customer Care Team
Great fast service
Great fast service. Second board I bought and the small issue u had was solved in a friendly and satisfacties was. This Supports the quality of the boards
10 de março de 2025
Avaliação não solicitada
Resposta da Bluefin SUP
Hello Eric,
Thank you for your kind review!
We're glad you had a great experience and appreciate your support.
Enjoy your new board!
Best Wishes
Bluefin Customer Care Team
Unbelievable team
Unbelievable team! Responded to my email within 15 minutes and very quickly got the issue sorted! Phenomenal SUPs and customer service! What more could you could you want ?! Can’t wait to add more boards to my collection soon :)
28 de fevereiro de 2025
Avaliação não solicitada
Resposta da Bluefin SUP
Hello Jenna,
Thank you so much for your incredible feedback! We're glad to hear that you had such a positive experience with our team and that we were able to resolve your issue so quickly.
Best Wishes
Bluefin Customer Care Team
Excellent customer service
Excellent customer service. Responded to my enquiry and resolved the issue within 20 minutes.
Would highly recommend this company my dealings throughout have been first class.
27 de fevereiro de 2025
Avaliação não solicitada
Resposta da Bluefin SUP
Hello Philip,
Thank you so much for your kind words! We're thrilled to hear that you experienced excellent customer service and that we were able to resolve your enquiry so quickly.
Best Wishes
Bluefin Customer Care Team
layers of wuality and customer satisfaction
so quick in response and professional in customer service . I am THE SUP PRO and I agree BLUEFIN is one of a kind!
20 de fevereiro de 2025
Avaliação não solicitada
Resposta da Bluefin SUP
Hello Elmar,
Thanks for the review! We really appreciate you taking the time to share your experience. We're thrilled you found our team quick and professional.
Thank you for choosing Bluefin!
Best Wishes
Bluefin Customer Care Team
10/10 Excellent Service!
I contacted Bluefin recently (Feb 2025) regarding a problem with my paddleboard which was purchased a few years ago.
Bluefin’s customer support team emailed me a returns form and courier recommendations. The returns process was straightforward with Jake and Joe swiftly answering all my queries.
Today I received my brand new replacement paddleboard and kit.
All this within one week! Excellent service Bluefin. Superb company to deal with.
13 de fevereiro de 2025
Avaliação não solicitada
Resposta da Bluefin SUP
Hello,
Thank you so much for your kind words! We're absolutely thrilled to hear that you had such a positive experience with our customer support team, especially with Jake and Joe, and that you've already received your replacement paddleboard and kit.
Best Wishes
Bluefin Customer Care Team
Very happy with my purchase and the…
Very happy with my purchase and the great customer service received ! Will definately be a repeat customer over the coming months . Thank you Bluefin I am a very happy customer ! 😊
12 de fevereiro de 2025
Avaliação não solicitada
Resposta da Bluefin SUP
Hello Amanda,
Thank you for your kind words!
We're thrilled you're happy with your purchase and our service. We look forward to seeing you again soon.
Best Wishes
Bluefin Customer Care Team
Excellent handling of a faulty board
I ordered a board from the Bluefin outlet on Ebay. When it arrived it was unfortunately faulty. The customer service from Bluefin was excellent and they arranged for quick collection and re-delivery of a replacement board.
10 de fevereiro de 2025
Avaliação não solicitada
Resposta da Bluefin SUP
Hello Lynsey,
Thank you for your review!
We're sorry your first board was faulty, but we're glad our team could quickly arrange a replacement for you.
Enjoy your new board!
Best Wishes
Bluefin Customer Care Team
Nicht so nachhaltig, wie beworben
Ich habe super Erfahrungen mit meinem Bluefin Cruise 10.8 gemacht. Die Qualität ist hochwertig, kann nicht klagen.
Drei Sterne Abzug gibt es für die beworbene Nachhaltigkeit.
In den sozialen Medien werden nur Unpacking-Videos gezeigt, in denen sämtliche Lieferungen beinahe zu 100 % in Papier eingepackt wurden. Mein Artikel wurde 2023 geliefert – sämtliche Teile waren in Unmengen an Plastikfolie verpackt. Ich habe dies in einem Kommentar unter einem der besagten Werbevideos bemängelt und erhielt vom Hersteller die Rückmeldung, dass es sich wohl um eines der Vorjahresmodelle handelte, die leider noch in Plastik verpackt waren – das habe ich so akzeptiert.
Doch dann hat sich Ende 2024 ein Arbeitskollege ebenfalls ein iSup zugelegt – und auch dieses kam wieder vollständig in Plastik verpackt an.
**UPDATE SEPTEMBER 2025**
Nun wurde im September 2025 erneut ein iSup von einem weiteren Kollegen bestellt – und wieder wurde alles in Unmengen an Plastik versendet.
Mein Fazit: Nachhaltigkeit bei Verpackungsmaterialien hat für den Hersteller absolut keinen Stellenwert, anders als online beworben. Die Diskrepanz zwischen Werbung und Realität ist enttäuschend. Ausschlaggebend für meinen damaligen Kauf bei bluefin war die nachhaltige Verpackung. Ich werde von weiteren Käufen absehen.
6 de fevereiro de 2025
Avaliação não solicitada
Resposta da Bluefin SUP
Hallo,
Vielen Dank für Ihr Feedback. Wir freuen uns sehr, dass Sie Ihre Erfahrungen mit dem Bluefin Cruise 10.8 teilen und freuen uns zu hören, dass Sie mit der Qualität zufrieden sind.
Seien Sie versichert, dass Ihr Feedback zur Verpackung für uns wertvoll ist.
Beste Wünsche
Bluefin-Kundenbetreuungsteam
Service at it‘s best!
thank you for the quick delivery. Everything went really well. Thanks also for the tip about the Kaja set and the support.
Top marks from me for your service.
1 de fevereiro de 2025
Avaliação não solicitada
Resposta da Bluefin SUP
Hello Torsten,
Thank you so much for your fantastic review! We're glad to hear that you were happy with the quick delivery and that everything went smoothly.
Thank you for choosing Bluefin!
Best Wishes
Bluefin Customer Care Team
Resposta da Bluefin SUP
Hello,
Thank you for your review.
We are glad to hear that you are satisfied with our customer support.
Best Wishes
Bluefin Customer Care Team
Support und Qualität
Unser Cruise 10,8 kam super in Papier Verpackt an! Alle Teile sorgfältig und gut verpackt gewesen! Der Kontakt zum Support war spitze wegen dem fehlenden Gratisgeschenk (welches extra kommt, also eig nicht fehlend)! Super freundlich und schnell! Die Qualität der Produkte sind 100 zu 1 zu unserem vorigen/günstigeren SUP das wir hatten! Freuen uns schon es das erste mal auszuprobieren!
28 de janeiro de 2025
Avaliação não solicitada
Resposta da Bluefin SUP
Hallo Julia,
Vielen Dank für deine netten Worte und dass du deine positiven Erfahrungen mit dem Cruise 10'8 SUP teilst!
Wir freuen uns sehr, dass Sie von der Verpackung und der Gesamtqualität des Boards beeindruckt waren.
Beste Wünsche
Bluefin-Kundenbetreuungsteam
Good quality products
Good service and quality products fast delivery good customer service
24 de janeiro de 2025
Avaliação não solicitada
Resposta da Bluefin SUP
Hello Graeme,
Thank you for your wonderful review. We are glad to hear that you are satisfied with our products and service.
Thank you for choosing Bluefin!
Best Wishes
Bluefin Customer Care Team
Great Customer service .
Great Customer service .. would definitely recommend..
5 de janeiro de 2025
Avaliação não solicitada
Resposta da Bluefin SUP
Hello Sharon,
Thank you for your kind words and for choosing Bluefin!
We're delighted to hear that you've had a positive experience with our customer service team.
Best Wishes
Bluefin Customer Care Team
Super Sup und Top Kundenservice
Bestellung und Lieferung waren absolut top. Sowohl beim Hersteller als auch beim großen Online Riesen. Leider ist das erste Sup (Bluefin Sup Carbon)
in einer dicken Schweißnaht nach kurzer Zeit geplatzt und konnte durch Ersatzteilmangel nicht repariert werden. Durch den sehr zuvorkommenden Kundenservice wurde alles anstandslos erstattet.
Der Kundenservice reagiert schon in wenigen Stunden.
Das zweite Sub ist bisher einwandfrei und macht einen hochwertigen Eindruck.
18 de janeiro de 2025
Avaliação não solicitada
Resposta da Bluefin SUP
Hallo Tobias,
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen.
Wir freuen uns über Ihre freundlichen Worte zum Bestell- und Liefervorgang sowie über Ihre positiven Erfahrungen mit unserem Kundenservice. Wir sind bestrebt, allen unseren Kunden ein nahtloses und angenehmes Einkaufserlebnis zu bieten.
Beste Wünsche
Bluefin-Kundenbetreuungsteam
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