CEF Avaliações 

29.111
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ordered 6mm solar cable & 2x pair MC4 connectors; sadly only on pair in box with cable. Quick phone call to customer service (Sue?) who registered issue, followed up with a call back from Chris wh... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ben from Park Royal branch really went an extra mile coming to the site to get to know us as well as bringing materials we ordered on the same day, much appreciated Ben. I wish all big companies co... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I'd give zero stars if I could. After a delightful 25-minute wait, someone finally decided to acknowledge my existence - meanwhile three staff were outside clearly perfecting the art of doing abso... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I went in to the Falkirk branch, the sales advisor informed me (as expected) it's not a stock item but it was something they can and are happy to order in however delivery priority is given to the cus... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Atacadista Elétrico
  2. Empresa de TV a Cabo
  3. Atacadista de Eletrodomésticos
  4. Atacadista de iluminação
  5. Loja de Parafuso
  6. Fornecedor de equipamentos para energia solar

Sobre CEF

Escrito pela empresa

We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.

CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.

CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.

Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.

Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.

In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.

Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.

By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.

Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories

CEF - Your local Electrical Experts

Escrito pela empresa

Over 390 Stores Nationwide
You'll be sure to find a CEF near you
Next Day Delivery
On all orders placed before 6pm
Free Delivery
Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
Reserve and Collect
Reserve your products online and collect them from your nearest store
Customer Service
Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm

Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

29 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Como esta empresa usa o Trustpilot

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4,5

Todas as avaliações

(29.111)

3.444 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Excellent customer service.

They had the part I required to fix a Kitchen light.
Delivery was longer than I hoped for (7 days).
The customer service, however, was great.
After contacting them regarding the delay they got straight on it and called direct to let me know what was going on. Received my order the following day. Overall I was very pleased. :)

17 de julho de 2026
Avaliado com 1 de um total de 5 estrelas

Poor service

Poor service, no knowledge of what they were selling. No help at all. Won’t be using again.

8 de julho de 2026
logotipo da CEF

Resposta da CEF

Thank you for your review.

We apologise that on this occasion we have not provided you with an acceptable level of service.

Our Customer Services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Avaliado com 5 de um total de 5 estrelas

Always a great company to deal with

Always a great company to deal with. 1 of many company accounts at electrical wholesalers but easily our go-to.

9 de junho de 2026
logotipo da CEF

Resposta da CEF

Thank you very much for your review Rob.

Best Regards
Adele Feller (Customer Services Manager)

Avaliado com 3 de um total de 5 estrelas

Ok but watch delivery price

I ordered 7PM Thursday. It’s changed from order before 8PM to 6PM for next day delivery. I clicked free delivery for the Saturday, somehow it defaulted to pre 12, probably as the branches shut at 12, even though it was delivered to home. I didn’t need it £19.99 quickly! And I didn’t notice on checkout and just click click clicked u til the invoice came in! I’m an account customer and there was no way to amend order at CEF online. I went in the branch Friday morning, they called but was told it had been dispatched. Really? Already dispatched at 8AM?
Product and delivery fine, but £20 for pre noon when I didn’t need it was a blow.

22 de julho de 2026
logotipo da CEF

Resposta da CEF

Thank you for your review.

We apologise that on this occasion we have not provided you with an acceptable level of service.

Our Customer Services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Avaliado com 5 de um total de 5 estrelas

Great product

Great product, great price, fast delivery.

8 de julho de 2026
logotipo da CEF

Resposta da CEF

Thank you very much for your review Trish.

Best Regards
Adele Feller (Customer Services Manager)

Avaliado com 5 de um total de 5 estrelas

This was my first online purchase using…

This was my first online purchase using cef and everything went smoothly with the correct parts arriving the next day as advised, I was able to track the parts from dispatch. Very pleased

22 de julho de 2026
logotipo da CEF

Resposta da CEF

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Avaliado com 5 de um total de 5 estrelas

Falkirk branch sales excellent

I went in to the Falkirk branch, the sales advisor informed me (as expected) it's not a stock item but it was something they can and are happy to order in however delivery priority is given to the customers rather than the branch, it would be a faster delivery if I ordered it. I did need one of the items quickly so opted to order myself. Ordered around 4:30 pm and it was delivered by 12 a day and a half later. Excellent. Product is also fantastic quality and price. Thank you

22 de julho de 2026
logotipo da CEF

Resposta da CEF

Thank you very much for your review and feedback.

Best Regards
Adele Feller (Customer Services Manager)

Avaliado com 5 de um total de 5 estrelas

The Chelmsford team Paul & Kern were…

The Chelmsford team Paul & Kern were brilliant great Service highly recommend.
Kern went the extra mile in assisting on the price & Delivery much appreciated.

21 de julho de 2026
logotipo da CEF

Resposta da CEF

Thank you very much for your review and feedback.

Best Regards
Adele Feller (Customer Services Manager)

Avaliado com 5 de um total de 5 estrelas

Missing part quickly resolved…

Ordered 6mm solar cable & 2x pair MC4 connectors; sadly only on pair in box with cable. Quick phone call to customer service (Sue?) who registered issue, followed up with a call back from Chris who authorised dispatch of missing MC4 pair at 1630 Friday. Arrived on doorstep at 0945 Monday.
"Great service is not only what you do well, it's also what you do when you've made a mistake."

Will definitely use CEF again.
Thanks

27 de julho de 2026
logotipo da CEF

Resposta da CEF

Thank you very much for your review and feedback Mike.

Best Regards
Adele Feller (Customer Services Manager)

Avaliado com 1 de um total de 5 estrelas

Arrived 2 days late

Arrived 2 days late, charged for next day delivery and all I got was ‘it was sent to the wrong depot’
It’s not the first time!
No refund for delivery.

21 de julho de 2026
logotipo da CEF

Resposta da CEF

Thank you for your review.

We apologise that on this occasion we have not provided you with an acceptable level of service.

Our Customer Services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Avaliado com 5 de um total de 5 estrelas

All good

All good, fast service

7 de julho de 2026
logotipo da CEF

Resposta da CEF

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Avaliado com 5 de um total de 5 estrelas

I actually waited to see how and…

I actually waited to see how and possible how long the product lasts. I think from my experience they could be selling durable items comparing their products with the ones I have been buying from others.

19 de abril de 2026
logotipo da CEF

Resposta da CEF

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Avaliado com 3 de um total de 5 estrelas

The site is fine

The site is fine, its the delivery service that needs sorting out, it will come late or not even turn up, imagine, sitting at site and waiting, telling the customer the job will be done, just to tell them it won't because only box 1 of 2 has been delivered

20 de julho de 2026
logotipo da CEF

Resposta da CEF

Thank you for your review.

We apologise that on this occasion we have not provided you with an acceptable level of service.

Our Customer Services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

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