Ordered 6mm solar cable & 2x pair MC4 connectors; sadly only on pair in box with cable. Quick phone call to customer service (Sue?) who registered issue, followed up with a call back from Chris wh... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Ordered 6mm solar cable & 2x pair MC4 connectors; sadly only on pair in box with cable. Quick phone call to customer service (Sue?) who registered issue, followed up with a call back from Chris wh... Ver mais
A empresa respondeu
Ben from Park Royal branch really went an extra mile coming to the site to get to know us as well as bringing materials we ordered on the same day, much appreciated Ben. I wish all big companies co... Ver mais
A empresa respondeu
I'd give zero stars if I could. After a delightful 25-minute wait, someone finally decided to acknowledge my existence - meanwhile three staff were outside clearly perfecting the art of doing abso... Ver mais
A empresa respondeu
I went in to the Falkirk branch, the sales advisor informed me (as expected) it's not a stock item but it was something they can and are happy to order in however delivery priority is given to the cus... Ver mais
A empresa respondeu
Escrito pela empresa
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
Escrito pela empresa
Georgina Mackie House, CV8 2SU, Kenilworth, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
They had the part I required to fix a Kitchen light.
Delivery was longer than I hoped for (7 days).
The customer service, however, was great.
After contacting them regarding the delay they got straight on it and called direct to let me know what was going on. Received my order the following day. Overall I was very pleased. :)
Poor service, no knowledge of what they were selling. No help at all. Won’t be using again.

Resposta da CEF
Always a great company to deal with. 1 of many company accounts at electrical wholesalers but easily our go-to.

Resposta da CEF
I ordered 7PM Thursday. It’s changed from order before 8PM to 6PM for next day delivery. I clicked free delivery for the Saturday, somehow it defaulted to pre 12, probably as the branches shut at 12, even though it was delivered to home. I didn’t need it £19.99 quickly! And I didn’t notice on checkout and just click click clicked u til the invoice came in! I’m an account customer and there was no way to amend order at CEF online. I went in the branch Friday morning, they called but was told it had been dispatched. Really? Already dispatched at 8AM?
Product and delivery fine, but £20 for pre noon when I didn’t need it was a blow.

Resposta da CEF
This was my first online purchase using cef and everything went smoothly with the correct parts arriving the next day as advised, I was able to track the parts from dispatch. Very pleased

Resposta da CEF
I went in to the Falkirk branch, the sales advisor informed me (as expected) it's not a stock item but it was something they can and are happy to order in however delivery priority is given to the customers rather than the branch, it would be a faster delivery if I ordered it. I did need one of the items quickly so opted to order myself. Ordered around 4:30 pm and it was delivered by 12 a day and a half later. Excellent. Product is also fantastic quality and price. Thank you

Resposta da CEF
The Chelmsford team Paul & Kern were brilliant great Service highly recommend.
Kern went the extra mile in assisting on the price & Delivery much appreciated.

Resposta da CEF
Ordered 6mm solar cable & 2x pair MC4 connectors; sadly only on pair in box with cable. Quick phone call to customer service (Sue?) who registered issue, followed up with a call back from Chris who authorised dispatch of missing MC4 pair at 1630 Friday. Arrived on doorstep at 0945 Monday.
"Great service is not only what you do well, it's also what you do when you've made a mistake."
Will definitely use CEF again.
Thanks

Resposta da CEF
No hassle product I ordered came when they said it would was able to speak to someone with an enquiry I had sorted it there and then

Resposta da CEF
Positive helpful and friendly service next day delivery at no extra charge can't fault them9

Resposta da CEF
Great customer service and excellent delivery

Resposta da CEF
Arrived 2 days late, charged for next day delivery and all I got was ‘it was sent to the wrong depot’
It’s not the first time!
No refund for delivery.

Resposta da CEF

Resposta da CEF
Ordered online and was delivered next day on time. Excellent service *****

Resposta da CEF
I actually waited to see how and possible how long the product lasts. I think from my experience they could be selling durable items comparing their products with the ones I have been buying from others.

Resposta da CEF
The site is fine, its the delivery service that needs sorting out, it will come late or not even turn up, imagine, sitting at site and waiting, telling the customer the job will be done, just to tell them it won't because only box 1 of 2 has been delivered

Resposta da CEF
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.