chubbtravelinsurance.com Avaliações 67

DO NOT USE THIS COMPANY. FREE OR NOR WITH REVOLT. THIS is by far the worse insurance company in the world , been waiting for a claim since 5 January 2026
Still getting emails asking for the same information. Ridiculous I have reported to the ombudsman

Do not buy Chubb Travel or Home Insurance.
Worst insurance I've had in 25 years.
- The automated web system denies all claims.
- Customer service is impossible to reach.
- 3 weeks to respond to any message.
- But they call/message/email/text to renew.
Never again.

Extremely poor experience after a knee injury abroad. Delays in treatment, constant miscommunication, and even initial confusion over whether I was covered at all.

Felt heavily pressured into repatriation with little notice and no proper planning, while my medical needs were clearly not the priority. Communication was chaotic — missed calls, no follow-ups, and requests for call records were ignored.

Support only improved after repeated complaints and escalation.

Overall: stressful, disorganised, and far below the standard expected from a major insurer.
Avoid

Chubb Travel Insurance truly took care of us when we needed it most. While travelling on holidays overseas, we experienced a medical episode that required a hospital visit and several follow up medical appointments over the following week.

Chubb covered all of our medical expenses and also reimbursed the travel plans we had to miss, including accommodation, tours and flights. They even covered the additional accommodation we needed to book near the hospital while receiving treatment.

We’re incredibly grateful for the support and peace of mind during such a stressful time. Thank you, Chubb, for looking after us so well.

Worthless insurance and a good way for getting your money stolen on a monthly basis
You open a case, they never reply by email, you must call them endless times, then you do not get paid

Vi consiglio di mettere un legale quando avete a che fare con questa compagnia, ritardano i risarcimenti di anni volutamente sottostimano e poi ti aggrediscono telefonicamente. VERGOGNA CHE IL SISTEMA SCOLASTICO SIA MESSO NELLE MANI DI QUESTA GENTE HO COMUNQUE SEGNALATO A CHI DI DOVERE

This company is way beyond impossible to deal with. They lowball everything if you have an incident - I mean not enough to pay half the repair costs. They also take months to do it. BEYOND HORRIBLE COMPANY. They should not be allowed to be in business. Very unethical company. Stay away and if someone hits you - refuse to deal with them and have the person pay you for repairs - just refuse to deal with their insurance because you will be driven crazy only to be paid tens cents on the dollar.

Never buy from this company. The policy wordings state that one must seek medical treatment while overseas first before being eligible to continue treatment after arriving back in your home country. I fell sick (had diarheara) ON THE PLANE BACK. It was a 13 hour journey. There was definitely no way to get any doctor or seek medical treatment. Despite all my documentations and appeals, they stuck to just few of those clauses and reply you flatly.
Most, if not majority of TRAVEL insurances cover at least a 24-hr post-journey window period for any medical expenses claim. This company is ridiculous. NEVER BUY FROM CHUBB TRAVEL INSURANCE.

Una compagnia assicurativa che non risponde al telefono per 25 minuti, in attesa di un operatore disponibile, vale meno del premio mensile che incassa. Disdetta già inviata

Terrible company. Make the process extremely challenging and you have to pay for the first . Go somewhere else. Shocked that they are allowed to operate in the EU and UK. Avoid!

My recent experience with this travel insurance company has been extremely disappointing. My original flight was delayed, causing me to miss my connection and leaving me stranded in Istanbul for nearly 24 hours. While the airline provided a hotel and transport, I attempted to file a claim for the significant inconvenience of the delay itself, including the loss of a day of annual leave.
​The claims process has been an absolute nightmare. The company's response time is glacial, and they operate a constant 'moving goalpost' system, requesting a different piece of information, usually requiring me to contact the airline with every communication.
​After one month, my claim remains unresolved and stuck in this endless cycle of requests. The administrative effort and time ("work") required to simply pursue the claim have honestly exceeded the modest compensation I would receive. This process feels intentionally designed to be so arduous and frustrating that the customer simply gives up.
​I purchased travel insurance for peace of mind, believing I was entitled to fair compensation for my loss of time. Instead, I'm left feeling that the policy is essentially worthless due to the unworkable and draining claims procedure. Still not resolved.

Otto mesi in attesa per il risarcimento per danni alta tensione di enel. Non rispondano alle pec. Impossible raggiungere il centralino - mi staccano per mancanza di operatore. Non capsico perche enel ha contrato questa dita così sfonzionale.

VERY Bad & VERY Disappointing
I was traveling in 2024. I had submitted two claims using AnPost Travel Insurance with Chubb Travel Insurance and had No response to my claims

WORST TRAVEL INSURANCE!!!

They said Medical Expenses are covered in Policy Wording which I read every single details. Came back with food poisoning and now they said under Benefits Schedule (the general page) it is not covered (and I seek doctor within 48hours). Never met an insurance company that does not cover basic medical consultation upon returning to home!

This company is a scam. Going around the tree with all the documents. And not doing their job as suppose to!

Travelers Beware:
A Hard Lesson About Insurance
I bought this travel insurance expecting peace of mind—but what I got was chaos and disappointment. My nephew, visiting for just 10 days, developed fever and cold-like symptoms. We contacted the insurance company hoping to get him proper care.

They sent us to a tiny clinic in Florida that couldn’t even run basic blood tests. The doctor guessed it might be dengue—but without lab work, it couldn't be confirmed. So we got a referral to a hospital…and that’s where things got even worse.

Suddenly, the insurance said we had to pay out of pocket first, and they’d “evaluate later” if they’d cover the costs. That’s not protection—that’s abandonment. ER visits in the U.S. easily cost $1,000+. Why offer coverage if you vanish when it’s needed most?

This company left us to handle everything alone. Don’t make the same mistake.
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Viajeros, tengan cuidado: una dura lección sobre seguros

Compré este seguro de viaje esperando tranquilidad, pero lo que obtuve fue caos y decepción. Mi sobrino vino de visita por solo 10 días y desarrolló síntomas similares a un resfriado con fiebre persistente. Contactamos a la compañía de seguros esperando que recibiera atención adecuada.

Nos enviaron a una pequeña clínica en Florida que ni siquiera podía realizar análisis de sangre básicos. El médico dijo que podría tratarse de dengue, pero sin exámenes de laboratorio no se podía confirmar. Así que nos dieron una referencia para ir al hospital… y ahí las cosas empeoraron.

De pronto, el seguro dijo que teníamos que pagar de nuestro bolsillo primero, y que “evaluarían después” si cubrirían los costos. Eso no es protección, es abandono. Una visita a urgencias en EE. UU. fácilmente cuesta más de $1,000. ¿Para qué ofrecen cobertura si desaparecen justo cuando más se necesita?

Esta compañía nos dejó solos. No cometan el mismo error.

I submitted a medical claim in mid May and my case is still unresolved. I have sent reminder emails to which I do not get a response.

Chubb - please finalise my claim asap. It's a fairly straightforward claim for a very legitimate and substantiated tropical illness.

Ladri. Metto una stella perchè non possono metterne zero.

I can't believe that I trusted their service. Now it's just hassle and never respond email cycle. Should view trust pilot before finalized but now it's all on me.
Not recommended.

I booked my trip with chubb in December. Due to unforeseen events we had to cancel our trip. Our claim was for travel expenses and it was handled very professionally and we received our travel expenses reimbursement within 2 weeks. I don't understand why some people are writing negative reviews, we had no problem communicating with them, they responded to emails the same day. We gladly recommend.