I had just signed up, and needed a specific question answered. The gentleman I talked with in Customer service was very informative. Very upbeat and assured me that if I had any concerns at all, not t... Ver mais
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Veja o que dizem as avaliações
Thank you fir answering my question I'm very thankful for calling me back and answering my questions. In resolving my issues and very helpful people. There are very helpful and very kind. They do care... Ver mais
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Hello, I spoke with Daniela regarding a refund because the program was just too much for me to deal with at my age. Daniela was polite, courteous, and pleasant. After listening to my concerns, she pr... Ver mais
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Being cautious of our credit standing, I looked at Credit Secret's reminder of the 'numbers' game. I ordered the digital guidebook, only to be reminded that I had done the same a couple of years ago.... Ver mais
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Detalhes da empresa
Sobre CreditSecrets.com
Escrito pela empresa
PLEASE CONTACT US FIRST! If you are here because of a bad experience, please give us a chance to help with any customer support issues by calling us at 877-215-6015 or emailing us at support@creditsecrets.com. We are open Monday thru Friday, 9am Eastern - 7pm Eastern.
The Best Selling Credit Secrets Book Is The Path To Solving Credit Problems Fast!
***IMPORTANT: There are many imposters on Amazon! We do NOT sell our book on Amazon. Be sure to look for the book written by Scott and Alison Hilton, the one and only original Credit Secrets only sold at CreditSecrets.com.***
Consumer credit reports are filled with errors that often go overlooked. But, if you know what to look for, you can leverage these errors to your advantage. In a sense, you can erase bad credit history with the knowledge you gain after reading the Credit Secrets book. Credit Secrets provides strategies for improving credit scores, resolving debt issues, and managing personal finances more effectively.
Informações de contato
312 W 2nd St #A747, 82601, Casper, Estados Unidos
- 877-215-6015
- support@creditsecret.org
- creditsecrets.com
4,7
Excelente
1 mil avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 57% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very patient and knowledgeable about…
Very patient and knowledgeable about his job!
16 de janeiro de 2026
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, Dorian! We’re glad to hear our representative was patient and knowledgeable. We appreciate your feedback and are always happy to help!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
That this is a very good start for me
Customer service was very helpful and polite and helped me with my questions and answers thank you very much.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, Natalie! We’re glad to hear this has been a very good start for you and that our customer service team was helpful and polite in answering your questions. We appreciate your feedback and look forward to supporting you as you continue your journey.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Exceptional Customer Service
The representative listened to my issue/concern and confirmed the issue. He then proceeded to outline my options and ask me which I would be more comfortable with, and resolved it according to my wishes. Was very professional and pleasant. He was patient and courteous. I am pleased with the outcome.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, Marianne! We’re pleased to hear our representative took the time to listen carefully, clearly explain your options, and resolve the issue in the way that made you most comfortable. Providing patient, courteous, and professional service is very important to us, and we’re glad the outcome met your expectations.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
I've completed CS Part 1 letters & use Automator
I have used their Part 1 letters in the Automator. As you go through the process, if the creditor does not follow the legal process they are in federal violation, or not in compliance with section blah blah of the fair debt collection practices act already built in these letters. You have to follow CS guidelines to make it work but it makes the letter to the creditor very professional telling them they are in violation of federal law, sections, etc... And at these points we need all the help we can get as this is exhausting & very scary. Another bonus is using the online certified mail website to mail each letter. You now have backup, tracking & signatures for each letter when they pick it up. No driving to the post office only during business hours. When your done creating your letter you ship it online & they send it out as soon as they can w/ confirmation. If you personally try to check if the letter is picked up at post office I promise you its very hard to get anyone to answer the phone at a post office plus you end up going thru usps online & that does not always work. I've done it.
Good Luck to all of you.
29 de setembro de 2025
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you for sharing such a detailed update on your experience. We’re glad to hear you’ve completed Part 1 and are using the Automator as intended. You’re absolutely right — following the Credit Secrets guidelines step by step is key, and the letters are designed to clearly document compliance requirements in a professional, legally grounded way.
We also appreciate you highlighting the value of online certified mail. Having tracking, confirmation, and documentation without the added stress of post office visits can make a big difference, especially during a process that can feel overwhelming at times.
Thank you again for sharing encouragement with others who may be just getting started. We’re here to support you as you continue forward.
If there’s anything we can do to assist along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Just stating put but expecting great things to raise my scores.
Just stating put but expecting great things to happen!
5 de janeiro de 2026
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, Andrew! Getting started is a big first step, and we’re glad to hear you’re expecting great things ahead. We’ll be here to support you as you work toward raising your scores and reaching your goals.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Working diligently in help get started
Working diligently in help get started, very happy.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, Thomas! We’re glad to hear our team worked diligently to help you get started and that you’re very happy so far. We appreciate your feedback and look forward to supporting you as you move forward!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
I had a glitch when my order was…Total surprise I got a response on the weekend
I had a glitch when my order was processing. I checked all online possible locations and nothing showed up. I then wrote an email about not receiving a message, a welcome or error message. I did not think I would get a response on a weekend night so I did not check my emails until Sunday night, and to my surprise I had several messages, one was an apology and it included the acceptance of my order processed, my welcome letter and login information. Oh yes, I am delighted and surprised. Excellent Customer Service. The representative Kristy evensent me a separate email regarding a refund on the way, I had actually paid twice or the system did it. I appreciate this kind of service because that gives me confidence that this is a great example of what I can expect during my new relationship with their organization. I am grateful and will totally recommend them to family and friends and acquaintances based on their great service exceeding my expectations. Way to go, I mean it from the bottomof my heart. I believe I willbe able to expect great results from my membership and purchase, plus they are 24/7/365.
Thank you very much Credit Secrets. Your reputation obviously is based on standards, because you were there, went into action so that speaks volumes.100%
10 de janeiro de 2026
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, Lavonna! We’re truly grateful for your thoughtful and detailed feedback. We’re glad our team was able to respond quickly, even over the weekend, resolve the processing issue, and make sure you received your welcome information and login details. It’s also great to hear Kristy was able to identify the duplicate charge and take care of the refund promptly.
Your confidence in our service means a great deal to us, and we’re honored by your recommendation to family and friends. We’re excited to support you throughout your journey and truly appreciate your trust in Credit Secrets.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Money Back Guarantee is NOT TRUE
Money Back Guarantee is NOT TRUE. I tried this service and didn't find it useful so cancelled my account. I never accessed the resources, however I was continually charged for months. When I got in touch, the recurring subscriptions were refunded but not the original payment that was supposed to have a money back guarantee on it.
9 de janeiro de 2026
Avaliação não solicitada
Resposta da CreditSecrets.com
Hi Elizabeth,
We’re sorry you felt disappointed with your experience, and we appreciate the opportunity to clarify for readers.
Credit Secrets does offer a money-back guarantee, which applies under the specific terms outlined at the time of enrollment. In your case, recurring subscription charges were refunded once you contacted support, and your account was cancelled.
The initial enrollment payment falls under the stated guarantee conditions, which differ from ongoing subscription billing. While we understand that can be frustrating, the outcome followed the terms agreed to at signup.
If you’d like us to review your account again or have questions about the guarantee terms, our support team is always available at support@creditsecret.org or 877-215-6015, Monday–Friday, 9am–7pm ET.
— Credit Secrets Team
#trusttheprocess
Great Start On My Credit Journey
I am extremely greatful to become a Credit Secrets Member! I'm excited about Joining the Credit Secrets Smart Money Club which will provide me with enough insight and guidance to navigate my Credit Journey. Thanks to Daniella for helping me make needed adjustments so I can move forward!
9 de janeiro de 2026
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, Lawrence! We’re excited to have you as a Credit Secrets member and glad to hear you’re off to a great start on your credit journey. It’s wonderful to know the Smart Money Club is giving you the insight and guidance you’re looking for, and we’re grateful to Daniella for helping you make the adjustments needed to move forward. We appreciate your enthusiasm and look forward to supporting you along the way!
If there’s anything we can do to support you, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
After initially signing up
After initially signing up, I had to put everything on hold due to medical issue. In getting back to using the site again, Dina was a great in helping me walk through the setup and downloads. Thank you!!!!
9 de janeiro de 2026
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, Don! We’re glad you were able to get back to the program and that Dina was there to help walk you through the setup and downloads. We appreciate you sharing your experience and hope everything is going well as you move forward. Dina will be happy to know she made the process easier for you!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
I had an issue with my order
I had an issue with my order, or so I thought, but come to find it was a classic case of user error and ADHD. I had bought this product over a year ago and, instead of charging my credit card a second time, I was refunded for the second purchase.
9 de janeiro de 2026
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, James! We’re glad everything was sorted out and that we were able to quickly identify what happened. We appreciate your honesty and sense of humor — and we’re happy we could take care of the duplicate purchase and issue the refund instead of charging you again.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
I'm brand new
I'm brand new. Excited to hopefully to remove all my negatives off my credit report soon.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da CreditSecrets.com
Welcome! We’re excited to have you getting started and appreciate your enthusiasm. Being brand new is the perfect place to begin, and we’ll be here to guide you step-by-step as you work toward removing negatives and improving your credit. You’ve got this!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
My call was answered in a timely…
My call was answered in a timely fashion. I had no problems with my request, and when I stated I could not do something. She did not hesitate to help me out and fixed the problem quickly. I had a great experience, which made me comfortable and left me with no worries.
5 de janeiro de 2026
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, Sheekie! We’re so glad to hear your call was answered promptly and that your request was handled quickly and smoothly. It’s great to know our representative stepped in right away to help and left you feeling comfortable and worry-free. We truly appreciate you sharing your experience!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Quality Customer Service
The wealth of info provided to me by Credit Secrets Staff has raised my Credit Score 145 points = 750. I’m glad to share this review on behalf of Credit Secrets.
Thanks Credit Secrets,
RH
3 de janeiro de 2026
Avaliação não solicitada
Resposta da CreditSecrets.com
Hi Ricardo, thank you for sharing your concerns — we appreciate the opportunity to clarify.
There are 100% free options available to obtain your credit reports, and using a trial or subscription is completely optional. Any trial offered is clearly disclosed before enrollment and is never required to work the Credit Secrets program itself. Many people choose to use additional tools for convenience, but they are not mandatory.
We’re sorry if the experience felt confusing or misleading. That’s never our intention, and we’re always happy to walk through the options so you can choose what works best for you — or opt out entirely.
If you’d like help reviewing the free report options or have any questions about your account, please reach out to us directly. We’re here to help and want you to feel confident moving forward.
Contact info:
support@creditsecret.org
877-215-6015 — Monday to Friday, 9am ET to 7pm ET
#trusttheprocess
This company is soo truthful
This company is soo truthful! and really care about you, and they have a word. They will work with you and give you all the information you need and to know how to get the job done and improve your credit. God bless! these people, and I mean that from the bottom of my heart.
5 de janeiro de 2026
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, Isaiah! Your words truly mean a lot to us. We’re grateful you feel supported and informed, and it’s our goal to always be truthful, caring, and thorough in helping people improve their credit. Your encouragement and blessing are deeply appreciated by our entire team.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Itwas professional!
2 de janeiro de 2026
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, David! We’re glad to hear you had a professional experience with our team. We appreciate your feedback and the opportunity to assist you!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Fr
Resposta da CreditSecrets.com
Thank you, Miguel! We’re glad to hear the information was helpful and that your issue was resolved. We appreciate your feedback and the opportunity to assist you!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trustthepr
I had a problem with my bank rejecting…
I had a problem with my bank rejecting the charge for my protection and resulted in my losing my acceptance. When I finally got the bank to clear the account it was too late, however, I called the CS number and explained the problem and, unlike so many co's, they reinstated my application, re-attempted the charge and approved my purchase.
19 de dezembro de 2025
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, William! We’re glad you reached out and gave us the opportunity to help. Banking security issues can definitely cause frustration, and we’re happy our Customer Service team was able to understand the situation, reinstate your application, and get everything approved. We appreciate your patience and your trust in us.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
The best
The best this guy was so assuring and easy to talk to absolutely great
19 de dezembro de 2025
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you for your kind words! We’re thrilled to hear you had such a great experience and that our representative was assuring and easy to talk to. That’s exactly the level of support we aim to provide. We truly appreciate your feedback!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Ciueless
Ciueless
I don’t understand anything about this program until I spoke with Mario. Thank you so much my friend you were a big help.
Date 12 18 25
18 de dezembro de 2025
Avaliação não solicitada
Resposta da CreditSecrets.com
Thank you, Errol! We’re glad to hear Mario was able to clarify everything and make the program easier to understand. It’s great to know his guidance made a real difference for you. We’ll be sure to share your kind words with him!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #
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