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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ordered and received my goods promptly.Great quality at great prices. Excellent products.Customer service from the company was excellent and they kept me informed about my purchases every step of the... Ver mais

Avaliado com 3 de um total de 5 estrelas

Just took receipt of my jars at first glance Great but putting together Not so although they are nice colours they vary that are realy noticeable?not the same pattern /colour disappointing to say... Ver mais

Avaliado com 5 de um total de 5 estrelas

First time using this shop. Very good service from start. Delivery was prompt but post office delivered wrong parcel days before xmas. This was corrected fast and we received our correct parcel. Sign... Ver mais

Avaliado com 5 de um total de 5 estrelas

Bought the teak root placemats and coasters. Got to say they look even better than in the image online. So pleased and look amazing on my breakfast bar. Really good quality, speedy delivery and pos... Ver mais

Detalhes da empresa

  1. Loja de artigos domésticos
  2. Loja de decoração de design de interiores

Escrito pela empresa

Welcome to Darthome. Shop the latest season trends for homeware here. Browse our full range of home decor, furniture, garden accessories, kitchenware, lighting, bathroom accessories, living room storage and kitchen storage online now. Get free delivery on all orders over £50 and order before 1pm for same day dispatch.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

645 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great service and products

I have used Darthome twice now and both times I have received very well packed items which I have been delighted with. In all cases, they have been the best on pricing for same products from elsewhere. I would highly recommend them. Also be assured, customer service puts things right when things go wrong - a very rare thing these days - but equally just as important as the goods.

25 de junho de 2025
Avaliado com 5 de um total de 5 estrelas

Outstanding service

I want to express my sincere gratitude to the company for their excellent service! I made a mistake in the delivery address, but the team responded quickly, paid close attention to the situation, and did everything they could to ensure the package arrived on time and at the correct location. It’s such a pleasure to deal with responsible and caring people. I’d also like to highlight that the product is of excellent quality and fully met my expectations. Thank you for your professionalism, attentiveness, and outstanding service!

28 de maio de 2025
Avaliado com 5 de um total de 5 estrelas

Absolutely gorgeous

Absolutely gorgeous. A great pair of statues. Heavy. Good quality. Really detailed. Just gorgeous. Delivery was superquick and the packaging excellent. Highly rated all round.

27 de maio de 2025
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Unfortunately my parcel turned up damaged. The box clearly said Fragile all over in sticky tape but I could tell it had been thrown about.Sadly when I opened it my little mouse bird feeder was broken. The reason I am giving this 5* review is the customer service was spot on. They replied to my email straight away and offered to send an alternative as it was now out of stock. I requested a refund and this was arranged quickly. The lady was really polite and apologetic.

27 de maio de 2025
Avaliado com 5 de um total de 5 estrelas

Great customer service from Wendy

Item out of stock on website, I emailed company directly and received an immediate reply confirming stock back in, with helpful link to website. Great customer service from Wendy, have ordered item and very happy.

28 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

the products I ordered are of …

the products I ordered are of excellent quality at very
competitive pricing. Note with Internet a firmly established method of conducting Commerce, there are
many possible Customers not fully adapted to
this

1 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I bought a mirror which was too small

I bought a mirror which was too small, according to their return policy they provide a return label if the return is accepted: which again is wrong, although I requested a return label it was not created. I spent £3.90 for returning the mirror and they are offering me £19 instead of £22 I paid for the mirror and refusing the return fee.
I will be filing a legal claim against this company for fraudulent activity as a lawyer it will be easy for me to prove that. They didn’t even bother to refund me only after I opened a PayPal case after almost a month.I attached your reurn policy and that you provide QR codes so please do not send misinformation! Why did you ask me if I had returned it back by tracking which you weren’t even giving to refund and would have cost me £8 ? No refunds issued for £3.90 standard return and no refund for shipping, loss of £6.90 in total is a rip off regardless! I managed to get a beautiful hand made heavy bigger framed mirror ( from Bali) with beautiful mirrored colours on the wide frame from eBay new for half the price and free delivery and return irrespective of whether you found it small, large or was not suitable .

30 de abril de 2025
Avaliação não solicitada
logotipo da Darthome

Resposta da Darthome

Thank you for your feedback. We're genuinely sorry to hear that you're unhappy with your experience.

To clarify, our returns policy states that we do not offer a free returns service for unwanted items, and as such, postage costs are not included in the refund. This information is available on our website and included with our returns instructions.

Unfortunately, the item was returned without any order information, which meant we were initially unable to process the refund as quickly as we usually would. Once the PayPal case was opened and we could identify the order, we issued a full refund for the product cost in line with our policy. However, we understand that this was frustrating and sincerely apologise for the delay.

We will be reaching out directly to ensure this matter is fully resolved and that you feel heard and supported.

Kind regards,
Darthome Limited

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