EPHG Limited Avaliações 283

O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Joe Jepp is knowledgeable and skilled in his craft with a matching attitude. I would highly recommend him to both family and friends. His professionalism in his area of expertise has to be the best I... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Called to get my elderly uncle's heating repaired when it failed during snowy weather. Kevin Hudson came and made an immediate temporary repair, then came back with a new part to complete it. He the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent, cannot state enough how professional and reassuring Ged, the gas heating engineer was. Came to do the job properly after the run around by another worker. Prompt, clean, honest: fixed the b... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was billed £300 for just 10 minutes of work by the contractor. He came to inspect the leak and advised resealing the shower with silicone. After completing the task, the bill amounted to £300—remark... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Consertos

Escrito pela empresa

EPHG offer an emergency electrician, plumber, heating engineer that is gas safe. Our business model is to firstly give our clients the best experience in there time of need and to raise the quality of service being given by trying to make contractors do a better job. EPHG currently have over 60,000 clients, 8 staff taking the calls and hundreds of contractors being a national company covering an estimated area of 98%. Even though our terms and rates are available online, we verbally explain the rates, take a deposit, ask our clients to reply to a text or an email in writing to confirm the agreement including rates over the phone before we start the work. If we don't get a written agreement, our clients can ask for the payment to be voided the same day or a refund any other day. Our aim is to raise the quality of service in many individuals with highly trained staff by trying to make sure you don't full prey to potential crooks or unprofessional trades.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

283 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

We noticed a leak in the kitchen…

We noticed a leak in the kitchen roofing the morning, coming from the water tank upstairs. We phoned and got a quick response and a plumber was found to come out as soon as possible. He was there within an hour and a half and quickly fixed the problem. Very quick, efficient and professional service. Fully recommend this firm.

27 de fevereiro de 2023
Avaliação não solicitada
logotipo da EPHG Limited

Resposta da EPHG Limited

Having a leak coming through the ceiling could be very worrying, and I'm glad you've used our service and allowed us to send you an engineer that has fixed the issue. Thanks for the nice review and your time in writing it.

Avaliado com 5 de um total de 5 estrelas

EPHG provided a great service to get my…

EPHG provided a great service to get my boiler fixed on a Friday afternoon. I tried multiple boiler engineers none of which had the part available and could not fix boiler till the following week. EPHG proved an engineer with the part and boiler was fixed within 2 hours of phoning them.

3 de março de 2023
Avaliação não solicitada
logotipo da EPHG Limited

Resposta da EPHG Limited

If this was the same client I'm thinking about, I'm assuming it was a pump within the boiler, where our client contacted us, asked for a specific pump to be fitted, contact was made with the engineer, who said he either has the pump or can get the pump on route.

Most emergency call-outs on boiler problems, we only give a 70% chance of a fix onsite before having to order parts, and on this occasion, I'm happy for you, that we was able to assist you better that other companies.

Really appreciating the review and your time in writing it.

Thank you.

Avaliado com 5 de um total de 5 estrelas

Prompt, professional service

The engineer (Tim) arrived about 40mins after my initial call. He was very polite & professional & managed to get my boiler working. I would use the service again in an emergency.

22 de fevereiro de 2023
Avaliação não solicitada
logotipo da EPHG Limited

Resposta da EPHG Limited

As we start to exit the winter, we find engineers are able to get to jobs quicker, and happy we got you an engineer within the hour and hopefully you will have no further issues. Thanks you for your time in writing us this nice review.

Avaliado com 5 de um total de 5 estrelas

Arrived promptly and dealt with the job…

Arrived promptly and dealt with the job quickly, including calling out the water board when that was required. Would definitely use again, although I hope I don’t have to!

29 de janeiro de 2023
Avaliação não solicitada
logotipo da EPHG Limited

Resposta da EPHG Limited

Glad the job was dealt with quickly and from time to time assuming this was the mains stop valve in the public spaces, we roughly estimated 1 in 20 water leaks resulting in contacting the water board for one reason or the other. Appreciate the nice review and all the best.

Avaliado com 5 de um total de 5 estrelas

This is a real emergency service

This is a real emergency service. I called my home insurance and British Gas. Neither could get me a plumber on a Saturday night. I tried so many so called emergency plumbers last night and nearly gave up. Kieran was great and explained the whole process. The gas engineer was with us within the ETA on a Saturday night! Tom did a great job. He checked everything before leaving and left within 30 minutes of coming. It is pricey but its a real emergency service and il get the money back from my insurance.

28 de janeiro de 2023
Avaliação não solicitada
logotipo da EPHG Limited

Resposta da EPHG Limited

Nice review and a good reflexion of the emergency service. We get many people in a similar scenario, where people struggle to find contractors, where we make it our duty to dig a little deeper and find engineers that can attend given our years of experience. We appreciate your time in writing the review and all the best.

Avaliado com 5 de um total de 5 estrelas

Quick and helpful

The company provided a quick response to an emergency call, and the plumber was great. Not only fixed the immediate issue but also made the necessary repairs on the spot.

27 de janeiro de 2023
Avaliação não solicitada
logotipo da EPHG Limited

Resposta da EPHG Limited

Our goal is always to try and get someone out quick and provide decent engineers. Glad the engineer was able to fix the issue and repair the problem as course. Appreciate the review and your time in writing it. Thank you.

Avaliado com 5 de um total de 5 estrelas

Excellent service provided by Ged and…

Excellent service provided by Ged and wife. Many thanks

22 de janeiro de 2023
Avaliação não solicitada
logotipo da EPHG Limited

Resposta da EPHG Limited

Assuming the engineer had brought his wife with him, nice to see they did a odd job and we appreciated the feed back and your time in writing the review. Thank you.

Avaliado com 5 de um total de 5 estrelas

EPHG provide an excellent customer…

EPHG provide an excellent customer experience. Any query from myself was raised with priority & professionalism. Nothing was too big or too small. Would definitely recommend! Well run company!

21 de janeiro de 2023
Avaliação não solicitada
logotipo da EPHG Limited

Resposta da EPHG Limited

Appreciated the review, as it seems very fitting for our company, and all the best. Thank you.

On reflection, I now come to realise this review came from a complaint that was resolved, and I can say we're very grateful to get a 5 star review, even though the contractor will no longer be getting any further work from us.

We felt our client deserved more, and we refunded everything we took from our client.

The review was more than we expected.

Avaliado com 5 de um total de 5 estrelas

Very impressed with the service

Very impressed with the service. Feedback was so fast and they were able to send an electrician within an hour. Would definitely use this company again.

14 de janeiro de 2023
Avaliação não solicitada
logotipo da EPHG Limited

Resposta da EPHG Limited

really appreciate the review and your time in writing it. We always aim to get an engineer over as quick as possible. Thank you.

Avaliado com 5 de um total de 5 estrelas

Excellent service. Had water gushing through my light…

Had water gushing through my light fitting. An engineer came out straight away & went above & beyond to fix the problem, even advising on how to prevent damage to flooring etc. Excellent service.

3 de janeiro de 2023
Avaliação não solicitada
logotipo da EPHG Limited

Resposta da EPHG Limited

I'm happy the engineer we sent over had gone above and beyond and your experience is being of an excellent service. Thank you for your time in writing the wonderful review.

Avaliado com 5 de um total de 5 estrelas

Fantastic service.

Had an emergancy and needed a plumber ASAP - the guy that came was quick, and had all the parts needed for the job (even fixed an issue i wasnt awarw of!). He was very friendly and polite too.
Excellent service - thank you!

31 de dezembro de 2022
Avaliação não solicitada
logotipo da EPHG Limited

Resposta da EPHG Limited

I'm glad the engineer was quick and had what was required to make a repair. Really appreciated your time in writing this nice review and I wish you a happy new year.

Avaliado com 5 de um total de 5 estrelas

Great service

Fantastic service today. Visit from plumber Anthony O’Rafferty, despite it being Boxing Day who located cause of leak and made safe.

Friendly, professional and efficient. Would highly recommend to others.

26 de dezembro de 2022
Avaliação não solicitada
logotipo da EPHG Limited

Resposta da EPHG Limited

Happy you had a fantastic service and that Anthony had made safe. Really appreciate the reviews, specially on Boxing Day, thanks you.

Avaliado com 5 de um total de 5 estrelas

Process quick and easy

Helpful staff, I found the process of booking an engineer quick and easy, engineer turned up within the agreed ETA, the work carried out was to a high standard.

24 de dezembro de 2022
Avaliação não solicitada
logotipo da EPHG Limited

Resposta da EPHG Limited

Really appreciate the reviews, specially on Boxing Day, thanks you.

Avaliado com 5 de um total de 5 estrelas

Fast response with experienced engineer

Speedy response to a leaking radiator with an experienced engineer called out who fixed the issue without fuss or further mess.

22 de dezembro de 2022
Avaliação não solicitada
logotipo da EPHG Limited

Resposta da EPHG Limited

Glad you had you radiator fixed and really appreciate the review. Hope you have a nice festive period. Thank you.

Avaliado com 5 de um total de 5 estrelas

EPHG - extremely professional and helpful

EPHG responded to my parents' heating emergency promptly and professionally which was fantastic as we were experiencing sub-zero weather temperatures. They also highlighted the reason for the breakdown which I can now follow up with the fitters. Thank you. I would certainly use EPHG again.

17 de dezembro de 2022
Avaliação não solicitada
logotipo da EPHG Limited

Resposta da EPHG Limited

Sorry for delayed response and I really appreciate the review you have written. December is becoming very busy for engineers and companies like us, so much that it has delayed my response to these lovely review. Merry Christmas.

Avaliado com 5 de um total de 5 estrelas

Excellent, efficient service

EPHG repaired my elderly parents boiler during the cold December weather. The online booking system was easy to use and an appointment was confirmed within 2 hours. The engineer was professional, helpful and friendly. The boiler was repaired immediately and heat was restored to my parents house. I would definitely recommend!

18 de dezembro de 2022
Avaliação não solicitada
logotipo da EPHG Limited

Resposta da EPHG Limited

Sorry for delayed response and I really appreciate the review you have written. December is becoming very busy for engineers and companies like us, so much that it has delayed my response to these lovely review. Merry Christmas.

Avaliado com 5 de um total de 5 estrelas

Great Service

Had to call a couple of times, as it was a cold December Sunday just before Christmas. The service was perfect though. Quickly arranged a visit, explained the costs which were reasonable, and a fix within an hour of the plumber arriving. All done in 2 hours. Great job.

18 de dezembro de 2022
Avaliação não solicitada
logotipo da EPHG Limited

Resposta da EPHG Limited

Sorry for delayed response and I really appreciate the review you have written. December is becoming very busy for engineers and companies like us, so much that it has delayed my response to these lovely review. Merry Christmas.

Avaliado com 5 de um total de 5 estrelas

quick call out and knowledgeable engineer

The engineer came within 15 minutes of paying the £125 callout fee.

He was very calm, incredibly experienced, and although it was a catastrophic situation with the upstairs ensuite shower leaking via the floor to into the lounge ceiling, he came equipped with the right tools. A very knowledgeable and calm disposition, with lots of advice to take photos for our home insurance. There was no messing around, and I highly recommend him in a heartbeat. Thank you.

18 de dezembro de 2022
Avaliação não solicitada
logotipo da EPHG Limited

Resposta da EPHG Limited

Sorry for delayed response and I really appreciate the review you have written. December is becoming very busy for engineers and companies like us, so much that it has delayed my response to these lovely review. Merry Christmas.

Avaliado com 5 de um total de 5 estrelas

Sunday before Xmas power outage

It was a Sunday on the weekend before Christmas and we were about to have friends for lunch. Our electric sockets on the ground floor tripped and we could not get them working. We contacted EPHG who managed to get someone out in a few hours and who was able to fix our problem very quickly. Not ideal to have to get emergency electricians but this service was quick, efficient and very friendly.

Good to know there is a reliable service nearby in case problems arise in the future.

18 de dezembro de 2022
Avaliação não solicitada
logotipo da EPHG Limited

Resposta da EPHG Limited

Sorry for delayed response and I really appreciate the review you have written. December is becoming very busy for engineers and companies like us, so much that it has delayed my response to these lovely review. Merry Christmas.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. On time and fixed the problem immediately.

16 de dezembro de 2022
Avaliação não solicitada
logotipo da EPHG Limited

Resposta da EPHG Limited

Sorry for delayed response and I really appreciate the review you have written. December is becoming very busy for engineers and companies like us, so much that it has delayed my response to these lovely review. Merry Christmas.

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