Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
eSIMPhoney is built for travelers who don’t want to buy a new plan every time they cross a border. We specialize in regional, continental, and multi-continental eSIM data plans that let you stay connected across multiple countries with one eSIM — ideal for trips that move fast and don’t fit into a single destination. After checkout, your eSIM details are delivered digitally. Installation is quick on compatible, unlocked devices, and many plans are data-only (unless a specific product page states otherwise). Plan information such as coverage, validity, and data allowance is shown clearly before purchase so you can choose what fits your travel route. We focus on making connectivity simple and transparent: one plan, broader coverage, fewer interruptions. Whether you’re moving through Europe by train, working remotely across regions, or planning a multi-stop itinerary, our goal is to help you stay online without the hassle of replacing plans mid-trip. If you have questions before purchasing, our support team can help you choose the right coverage based on where you’re going and what device you’re using.
Den Haag, Holanda
3,9
8 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Needed an esim for a 10 day stay in France and Switzerland, and a friend recommended to try eSIMPhoney. Easy install, and the eSIM worked without a hitch from the moment I landed. Also smoothly transitioned between carriers when I crossed the border every day.
After some difficulty with installation, likely due to uneffectful attempts of payment that produced not working codes, everything was ok and the esim worked fine and properly on arrival at the Maldives.
The only inconvenience was the waste of time with the 2 not working codes I received by email: the third one was working after the payment went through, but why send codes thet force you to go over and over the installation procedure if the purchase hasn't worked? I wasted at least half an hour on it, contacted assistance (which took hours to reply, meanwhile I managed to fix the problem myself, but had to leave fearing the esim would not be operative...)
Anyway all was right at the end.
I just suggest better assistance in installing procedures
It was easy and worked perfectly, I will keep this for my next trip.
Got this recommendation from a friend and I will pass it on.
Thanks!
Resposta da eSIMPhoney
Hi Kfir and glad to hear everything went smoothly,
But please feel free to contact our support team if you do need anything for your next trip.
In addition we are very pleased to have received your friend’s recommendation, as well as any future recommendations from you.
Thank you for taking the time to leave your feedback Kfir and have a wonderful day
The eSIMPhoney Team
Great E-Sim. We were on Maldives and everything functioning excellent.
Resposta da eSIMPhoney
Hi Nino,
Thank you very much for taking the time to leave your kind feedback, and glad to hear you had a nice trip.
Take care and we hope to see you again in the future,
The eSIMPhoney Support Team
Never worked. Only found out once at destination. They said they had an activation problem and refunded me. Went withSaily, worked great!
Resposta da eSIMPhoney
Hi Jason,
Thank you for your feedback, and sorry to hear about your experience.
At the time of your message, we were experiencing temporary technical issues with our newly introduced chat system, which unfortunately affected our response availability.
As soon as we were able to review your case, we processed a full refund as requested, along with a voucher as a goodwill gesture.
Our checks also indicated that the eSIM was disabled shortly after installation, which is outside of our control, though we completely understand how frustrating this situation must have been.
We always aim to provide a smooth experience and support our customers as best as possible, and we’re sorry this was not reflected in your case.
If you feel your issue was resolved, we would truly appreciate you reconsidering your rating.
Take care and our team is always here if you need any further assistance,
The eSIMPhoney Support Team
I bought an eSim, which went smoothly. Turned out that I didn't need it, so I asked if a refund was possible. I got a prompt reply, stating that in my case, a refund was possible. The refund was processed within days.
Super service, thank you very much!
Resposta da eSIMPhoney
Hi Ben and thank you so much for taking the time to leave such a kind review. We are really glad everything went smoothly, and that we were able to help quickly with the refund once you realized your eSIM was no longer required. Take care and we are always here if you need us.
The transaction was completed very fast and easy. In case of questions they reply swiftly.
Resposta da eSIMPhoney
Hi Erwin and thank you so much for the kind feedback. We truly appreciate you taking the time to share your experience, and will be happy to provide assistance for any future trips.
I'm not very tech savvy, but the instructions were concise and easy to follow.
Resposta da eSIMPhoney
Hi Deborah and thank you so much for your lovely review. A user friendly experience like yours is music to our ears. Thanks again and feel free to reach out if you ever need us.
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.
