euroloo Avaliações 

Very disappointing experience with Euroloo.

I’ve had toilets on hire with Euroloo and the level of servicing has been nowhere near what I would expect. The lack of servicing has caused problems for my customers, which ultimately reflects badly on me as a self-employed person trying to make a living.

I contacted Customer Services to raise the issue and spoke to a lady called Louise or Louisa — I’m not 100% sure which it was. Unfortunately, the way I was spoken to was extremely disappointing. Instead of feeling like a customer with a genuine problem that needed resolving, I felt like I was being treated as a nuisance.

There was a lot of huffing and puffing, an attitude throughout the call and what came across as sarcasm. I was also left on hold for a considerable amount of time, only to come away from the conversation with no real resolution.

She then passed me to Marvin in Accounts, and what a difference.

Marvin actually listened to me, asked the right questions and understood where I was coming from. Even when he didn’t have an immediate answer to something, he didn’t waffle or just tell me what I wanted to hear. He was honest, looked into it and sounded like he genuinely wanted to help. By the end of the conversation, he had actually put me back in a positive frame of mind about the situation and I got further with him than I did customer service, how does that work?

I was then contacted by Abbie in Customer Service later and she was brilliant. Abbie genuinely sounded like she wanted to help and actually wanted to get things moving. She listened to what had happened and within about an hour had got everything sorted.

She was honestly the only real positive to come out of my experience with that department. Euroloo needs more people like Abbie and Marvin who actually want to help customers and get things moving rather than making them feel like a burden.

So praise where praise is due: Marvin and Abbie deserve genuine recognition for turning what had been a very frustrating experience around.

Unfortunately, the initial experience with Louise/Louisa was extremely disappointing but she is not entirely to blame if there is no proper training or servicing as a company being done.

Sadly, after this experience, I won’t be using Euroloo again.

Have been waiting for 8 weeks for them to collect the loo from my house, everytime I call I’m given a date yet the loo is still here.

Alin was and great. 5 star!

They don’t turn up, don’t do the job, yet still charge us for two months. We’ve called and reminded them, but still no one has shown up. Absolutely shocking service.

Great service always come back to euroloo for every job. Clean and reliable toilets always.

Alin Gabor was excellent at his job he was quick

We have worked at this job for one year. Even with vans blocking the road and parking and noise, the only complaint we have had is about the toilet. They charge you for a weekly clean.
The entire time this toilet has been here they have never turned up to clean it weekly and they haven’t just turned up. We have to complain every week. It gets cleaned every second week if you complain. We cannot use this company going forward as trades are refusing to use it and go into town to use a public toilet.
It doesn’t matter how many times you complain they aren’t interested.
You will notice they think by answering we have contacted you for more information gets them off the hook. They have not contacted us.

NOT happy with their service.
They booked a collection day and then changed it without telling me; I had to call to know that the day was changed. The day of collection the driver came at the wrong time window so no one was there to give them access. Ling story short: I am stuck with a chemical toilet on site receiving complains from neighbours

Mark,
excellent driver also very polite and professional

Thanks Alin on time helpful setup

AVOID THIS COMPANY AT ALL COSTS. They do not come and service the portaloo. We have had ours that hasn't been serviced for at least 4 weeks, despite us calling every week and repeatedly asking for servicing. It is now a health and safety biohazard, we can't open our windows anymore, and they are not treating this as an emergency, absolutely outrageous. We have asked for it to be removed, and still waiting. The customer service is very poor.

Partner Stu had a lot of missed services and was totally upset as we used Mark one Hire before whom we had issues with and then Euroloo but I was very impressed with a lady named Becca who sorted out our credit notes with an amazing lady named Abi and Marvin who made our Stu laugh and get in happier spirits despite servicing issues. We will most certainly look to use again

Collection driver has caused so much damage to our garden wall, post and has disconnected our electric gates. Called 10 minutes after incident, 10 days later, after chasing again, receptionist said, 'should have called transport'. I despair. What an appalling customer service team. As thick as our garden wall. Absolutely no care, support or consideration.

So received a response from you, whoever you are, and I confirm that I have emailed and you are in receipt of evidence of the damage caused but 11 days in and we still have not received a call or visit from you company. May I add that because this post is unstable and has children, parents and staff working passed this twice a day to get to the school I hold you totally responsible if anything terrible happens and a child or adult is hurt. You have been told repeatedly and still it is radio silence.

Unbelievable how incompetent and unprofessional this company could be ! Lied about servicing the toilet and sent photos from some other toilet that was cleaned.

I strongly not recommend to anyone using their „service”

Bunch of liars!

Off hired toilet on 20th august was supposed be picked up on 27th. Still not been picked up on 15th September. Keep giving me dates when gonna be picked up and they never turn up. Useless service would never use them again. Was never cleaned out either. Literally crap 💩

DO NOT USE THIS COMPANY -

I agreed to the portaloo on my driveway only because I was promised 3–7 days max. It’s been left far longer — effectively abandoned — blocking my driveway and causing an avoidable parking fine. Collection times were completely ignored; no communication, no updates, no respect for my property.

Worse — it arrived dirty, covered in cobwebs, and smelled strongly. It was not fit for purpose from the start. This has been a stressful, deeply disappointing experience. Customers beware — you’ll get poor quality, broken promises, and no care for your home or agreement.

I still require: confirmed collection date/time, urgent removal, explanation for the delay, and response regarding my fine. Others deserve to know what to expect. Avoid if you value reliability and basic hygiene.

Euroloo’s portable toilet has been left on our property for over two months after the project ended, despite me calling multiple times asking for it to be removed.

It is now no longer being serviced, smells extremely unpleasant and is being used by members of the public. Yet Euroloo still cannot manage the basic task of collecting their own asset.

I also submitted a formal complaint through their online complaints form and received no response whatsoever — not even an automated acknowledgement confirming it had been received.

The final straw came today, when I called yet again seeking a resolution and the customer service agent hung up the phone on me.

After two months of chasing, I have now reported the matter to the local council and am seeking legal action to have this resolved.

The complete lack of ownership, urgency and basic customer service has been appalling. Leaving an unserviced portable toilet on someone’s property for months, ignoring a formal complaint, and then hanging up on the customer is simply unacceptable.

Based on my experience, I would strongly recommend avoiding Euroloo.

We have 2 portaloos with Euroloos which should be emptied weekly. This hasn't happened since the middle of August now and the smell is appalling. Customer services is non existent. Emails don't get replied to. Beware of this company and go elsewhere!!