Fitshop UK Avaliações 

12.368
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I called Fitshop about an issue with my Selectabell weights. Nathan in Customer Service was friendly, patient and helpful. He identified the issue, sought more expert help from his colleagues - witho... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had a call and some emails with Erin from the Glasgow store, she was extremely helpful and knowledgable! She helped delay my dispatch date to suit my required dates and informed me of current offers... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We built a home gym in a new garden room and went with the Force USA C10 V2 after comparing it against several other all-in-one trainers. Really glad we did. The service from Luke and the fitshop t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great company recommend. Made 2 big item purchase over the last year and on both occasions they were the best price by that I could find. Items arrived fast for their size with free delivery and in e... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Equipamentos de Ginástica
  2. Atacadista de Equipamentos para Ginástica
  3. Ciclismo Indoor
  4. Loja de artigos esportivos
  5. Loja de acessórios para tênis de mesa

Sobre Fitshop UK

Escrito pela empresa

Fitshop Logo

WE LIVE FITNESS

At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.

As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.

Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

12 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 89% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(12.368)

1.233 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Force USA C10 V2 purchase

We built a home gym in a new garden room and went with the Force USA C10 V2 after comparing it against several other all-in-one trainers. Really glad we did.

The service from Luke and the fitshop team was first class throughout and they helped me with various questions throughout the way. Highly recommend them

19 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very friendly helpful staff

Very friendly helpful staff, was very interested in a treadmill. Zen was very thorough and informative with his knowledge and explained in detail all the information about the treadmills I was interested in. Would highly recommend if you are interested in purchasing fitness equipment, this is the place to go.

20 de agosto de 2026
Avaliação não solicitada
logotipo da Fitshop UK

Resposta da Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Avaliado com 5 de um total de 5 estrelas

Very helpful zen was very knowledgeable…

Very helpful zen was very knowledgeable and very instructive about how the treadmills work and what benefits each one has cannot fault the lad very impressed

20 de agosto de 2026
Avaliação não solicitada
logotipo da Fitshop UK

Resposta da Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Avaliado com 5 de um total de 5 estrelas

Great shop

Had a great experience at Edinburgh Fitshop today very helpful staff with lots of helpful advice. Would highly recommend!

20 de agosto de 2026
Avaliação não solicitada
logotipo da Fitshop UK

Resposta da Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Avaliado com 5 de um total de 5 estrelas

great experience in store

great experience in store

20 de agosto de 2026
Avaliação não solicitada
logotipo da Fitshop UK

Resposta da Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Avaliado com 5 de um total de 5 estrelas

I visited the Manchester store today…

I visited the Manchester store today looking for a multi gym. Spoke to Ben who was really helpful and knowledgeable. Helped me choose the gym equipment I needed and organised delivery convenient for me to be in. Very impressed and thanks very much.

20 de agosto de 2026
Avaliação não solicitada
logotipo da Fitshop UK

Resposta da Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Avaliado com 5 de um total de 5 estrelas

nottingham store

We went to the nottingham store Very friendly staff very helpful.

20 de agosto de 2026
Avaliação não solicitada
logotipo da Fitshop UK

Resposta da Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Avaliado com 5 de um total de 5 estrelas

Chris was amazing and very informative…

Chris was amazing and very informative 10/10 experience

20 de agosto de 2026
Avaliação não solicitada
logotipo da Fitshop UK

Resposta da Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Avaliado com 5 de um total de 5 estrelas

Great prices. Genuinely good offers. Quality products and good delivery. Recomend highly

Great company recommend. Made 2 big item purchase over the last year and on both occasions they were the best price by that I could find. Items arrived fast for their size with free delivery and in excellent condition. They have convenient payment options and good communication when contact at regarding delivery etc. I needed to make sure I’d be there to revive my bike and bench and that was no problem. They have frequent flash sales that are genuine , frequent and worth waiting for. Really feel like you have snagged a bargain when you catch one. Typically they are around pay day and major holidays or bank holidays. Would be the first place I look for any future gym equipment.

20 de agosto de 2026
logotipo da Fitshop UK

Resposta da Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Avaliado com 5 de um total de 5 estrelas

Patient and Helpful

I called Fitshop about an issue with my Selectabell weights. Nathan in Customer Service was friendly, patient and helpful. He identified the issue, sought more expert help from his colleagues - without keeping me waiting too long - and did his best to resolve the issue over the phone. When this wasn’t possible, he still found a solution to circumvent the problem.
i appreciate the amount of time Nathan stayed on the phone. And his efforts to ensure I was satisfied with the outcome of our call.

19 de agosto de 2026
Avaliação não solicitada
logotipo da Fitshop UK

Resposta da Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Avaliado com 5 de um total de 5 estrelas

Chris was great and really helpful in…

Chris was great and really helpful in store

19 de agosto de 2026
Avaliação não solicitada
logotipo da Fitshop UK

Resposta da Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, very helpful staff at the Leeds branch.

19 de agosto de 2026
Avaliação não solicitada
logotipo da Fitshop UK

Resposta da Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Avaliado com 5 de um total de 5 estrelas

A harrowing tale

My journey with Fitshop is a truly harrowing tale, one where I faced excitement, anticipation, concern but ultimately overwhelming joy!

After some order issues due to my naivety upon order selection I was faced with a potentially costly returns process, however the Fitshop team were quick to react and spared me this crippling financial concern. Their care and attention to detail to ensure my wishes were fulfilled left no stone unturned. I will definitely be returning for more of the top quality product and penny saving prices for sure!

16 de agosto de 2026
Avaliação não solicitada
logotipo da Fitshop UK

Resposta da Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Avaliado com 5 de um total de 5 estrelas

Great Customer Service

I had a call and some emails with Erin from the Glasgow store, she was extremely helpful and knowledgable! She helped delay my dispatch date to suit my required dates and informed me of current offers and finance options to ensure I got the best deal. I’m so excited for my new home gym equipment to arrive soon! Thanks again Erin, great customer service from start to finish!

18 de agosto de 2026
Avaliação não solicitada
logotipo da Fitshop UK

Resposta da Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Avaliado com 5 de um total de 5 estrelas

Excellent customer service from Fitshop Glasgow.

Both of the staff in Glasgow provided excellent customer service. Erin in particular was extremely helpful in explaining the different options for a multi- trainer, demonstrating how the different attachments worked and answering all of our questions. She is clearly very knowledgable about the products and the customer experience was first class.

18 de agosto de 2026
Avaliação não solicitada
logotipo da Fitshop UK

Resposta da Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Avaliado com 5 de um total de 5 estrelas

Leon helped me picking some kettlebell

Leon helped me picking some kettlebells, really nice guy really knowledgeable.

18 de agosto de 2026
Avaliação não solicitada
logotipo da Fitshop UK

Resposta da Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Avaliado com 1 de um total de 5 estrelas

Still waiting for a refund almost 4…

Still waiting for a refund almost 4 weeks after returning my item. I've had mixed messages from the customer support team and no assurance that my issue is being handled. I've sent an official complaint and still had no response.

In response to the reply below the communication before the return was fine. My issue was the way it was handled after the item was returned. I spent hours and hours chasing news on my refund. There are at least 2-3 emails without a response. Like most consumers I deal with a lot of customer support teams and found this experience to be stressful as it was an expensive item. Regretfully I will not be making any further purchases with Fitshop.

18 de agosto de 2026
Avaliação não solicitada
logotipo da Fitshop UK

Resposta da Fitshop UK

Dear Customer,

Thank you for your feedback. We’re sorry to hear that you were dissatisfied with your experience, however, we do need to clarify some points in this review.

Our records show that your return was requested because the machine did not have the cable ratio you had expected. There were also numerous communications between you and our Customer Care team regarding the matter, so we would respectfully disagree with the suggestion that you received no response or assurance that your issue was being handled.

Most importantly, our records confirm that your refund was issued on 17 August, two days before this review was posted.

We appreciate that delays can be frustrating, but we believe it is important that the timeline and circumstances are accurately represented. Our Customer Care team remained in communication throughout and the refund was processed once the return had been dealt with.

We’re always happy to review any concerns raised by our customers and regret that, on this occasion, you felt dissatisfied with the service.

Kind regards
Fitshop Team

Avaliado com 5 de um total de 5 estrelas

Zen from the Leeds shop could not have…

Zen from the Leeds shop could not have been any more helpful. He assisted me all the way through my order and listened to what I wanted and needed. I will 100% returning back to him to complete our home gym. Thank you for being so good at your job and going above and beyond for me.

17 de agosto de 2026
Avaliação não solicitada
logotipo da Fitshop UK

Resposta da Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Avaliado com 5 de um total de 5 estrelas

Brilliant advice by Leon at Leeds fit…

Brilliant advice by Leon at Leeds fit shop advised to get a product that suited our needs properly
Thanks very much

18 de agosto de 2026
Avaliação não solicitada
logotipo da Fitshop UK

Resposta da Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

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