Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it t... Ver mais
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Veja o que dizem as avaliações
Took over 1 month to resolve order. Never using again. In reply to fitshop response: The setting of next day delivery expectation was the last straw for me when it was not in fact, the next da... Ver mais
A empresa respondeu
I was looking for a cross trainer and came across Fitshop who stocked the one I was after. I went online and chatted to Kane in the Edinburgh, he was super helpful and sent over a quote to me wit... Ver mais
A empresa respondeu
Dillon was really friendly and talked us through the differences between the two items I was looking at. He broke each item down and helped me identify which was the better option for me. Great... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Equipamentos de Ginástica
- Atacadista de Equipamentos para Ginástica
- Ciclismo Indoor
- Loja de artigos esportivos
- Loja de acessórios para tênis de mesa
Sobre Fitshop UK
Escrito pela empresa
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Informações de contato
3 Rutherglen Links, G73 1DF, Glasgow, Reino Unido
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4,5
Excelente
12 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Luke was super helpful as ive just…
Luke was super helpful as ive just moved to the uk and gave the best advice ive had here!
15 de julho de 2026
Avaliação não solicitada
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
The staff were Knowledgeable
The staff were Knowledgeable, swift to help and courteous.
14 de julho de 2026
Avaliação não solicitada
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Took over 1 month to resolve order
Took over 1 month to resolve order. Never using again.
In reply to fitshop response:
The setting of next day delivery expectation was the last straw for me when it was not in fact, the next day but 4 days later when the item was finally received. Your delivery company XDP were also terrible and this also reflects on fitshop for using them.
Cannot therefore say I would use fitshop in future as don't ever want to experience those kinds of delays again.
6 de junho de 2026
Avaliação não solicitada
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to share your feedback, and we are sincerely sorry for the frustration and inconvenience you have experienced.
There is no doubt that the repeated delivery issues caused by our courier have resulted in an unacceptable experience, and we completely understand why you feel disappointed. While delivery issues can occasionally occur, the same problem happening multiple times for one customer is extremely rare and particularly unfortunate. We share your frustration with how this has unfolded.
Throughout this process, our Customer Care team has worked hard to resolve the situation as quickly as possible. This included arranging replacement shipments and, in an effort to bring the matter to a close, upgrading your latest delivery to a significantly more expensive next-day courier service at our own cost. Unfortunately, despite our best efforts, the repeated courier failures meant the resolution took far longer than either you or we would have expected.
Please be assured that the issues encountered with the original courier have been formally fed back, as this level of service falls well below the standards we expect from our delivery partners.
We have also noticed that two one-star reviews have been left relating to the same order and experience. As both reviews refer to the same issue, we will be posting this response to each to ensure consistency.
We appreciate your patience throughout this matter and are genuinely sorry that your experience has not reflected the level of service we aim to provide. We hope that, despite this unfortunate series of events, you might consider giving us another opportunity in the future to demonstrate the standard of service we strive to deliver.
Kind regards
Fitshop Team
Fantastic variety of fitness equipment…
Fantastic variety of fitness equipment and very reasonably priced.
Luke was excellent in explaining the pros and cons of the products.
Great team!
13 de julho de 2026
Avaliação não solicitada
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Great communication and easy interaction.
Dillon was really friendly and talked us through the differences between the two items I was looking at.
He broke each item down and helped me identify which was the better option for me.
Great communication and easy interaction.
13 de julho de 2026
Avaliação não solicitada
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Have only good things to say about the…
Have only good things to say about the help I received from Callum in your Aberdeen Store! Really helpful in explaining my options which was appreciated over 3 visits. The vast choice of equipment was also good to see.
9 de julho de 2026
Avaliação não solicitada
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Great Service
I was looking for a cross trainer and came across Fitshop who stocked the one I was after.
I went online and chatted to Kane in the Edinburgh, he was super helpful and sent over a quote to me within minutes. I placed the order and it arrived within 5 days.
Highly recommend these guys if you're looking for gym equipment.
4 de julho de 2026
Avaliação não solicitada
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Quick efficient service
Quick efficient service, thanks Leon
13 de julho de 2026
Avaliação não solicitada
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Efficient and helpful
Max was great, quick to reply, efficient with dealing with my request and got it sorted within minutes. Thank you!
13 de julho de 2026
Avaliação não solicitada
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Very helpful and professional
Very helpful and professional. Luke was fantastic would recommend to anyone
13 de julho de 2026
Avaliação não solicitada
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Taurus Pro Iso Belt Squat/Phoebe/Fitshop Birmingham
Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it together yet, but looks very impressive and constructed from heavy gauge steel. Very pleased and highly recommended.
24 de junho de 2026
Avaliação não solicitada
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Genuinely delighted at the service
Genuinely delighted at the service, speed and value. When the thread went in the exercise bike pedal I thought I'd have to buy a new one. A quick call to Fitshop and I had an easy to follow process and a spare part sent out to me saving hundreds of pounds on a new bike.
13 de julho de 2026
Avaliação não solicitada
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Great service from start to finish
Great service from start to finish
Smooth transition from buying to delivery/installation
Good communication
Look forward to using new interactive treadmill and bike in our organisation
10 de julho de 2026
Avaliação não solicitada
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
We were immediately greeted & although…
We were immediately greeted & although busy were dealt with quickly & efficiently. Very good service.
12 de julho de 2026
Avaliação não solicitada
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Nottingham shop is great with…
Nottingham shop is great with competitive prices and a friendly service!
12 de julho de 2026
Avaliação não solicitada
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great service and advice by Dale at the…
Great service and advice by Dale at the Leeds store.
Talked us through the Peloton bike + and Peloton Treadmill and priced up a dumbbell set.
12 de julho de 2026
Avaliação não solicitada
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Erin and Lewis in the Glasgow shop were…
Erin and Lewis in the Glasgow shop were super helpful and helped me find the perfect yoga mat! Thanks guys 🌟
11 de julho de 2026
Avaliação não solicitada
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Best in Nottingham
Best fit shop in Nottingham. Everything from equipment to supplements under one roof, decent prices and staff who actually know their stuff. Highly recommend.
11 de julho de 2026
Avaliação não solicitada
Resposta da Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
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