BEWARE, READ THIS BEOFRE ORDERING!!! You should know that Udora is just a massive broker without actually owning anything. So what they do is take your order and once you have paid you are fully... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
What is great is that you can get beautiful flowers, bouquets to your budget at anytime, really ANY. Had an emergency once and they delivered at 11pm. The customer care is of great service and won’t l... Ver mais
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Great experience! The flowers were fresh and beautifully arranged. I also used the code DXB30 and got 30% off, which made it even better. The offer is valid until the end of the year. Easy ordering an... Ver mais
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Roses were absolutely amazing and especially great for its price! The wrapping was well done, delivery was excellent and one time - what more can you ask for with flower deliveries? The flowers were g... Ver mais
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Detalhes da empresa
Escrito pela empresa
Udora is a global marketplace for flowers and gifts, created to bring the warmth of real human connection into a digital world. Inspired by the idea of a touch carried across distance, our mission is to help people feel closer to the ones they love, no matter where they are. We connect customers with trusted local florists and independent artisans in 50+ countries, offering everything from fresh bouquets and cakes to curated gift sets, home decor, and unique handcrafted pieces. By partnering with smaller shops, we make every gift feel thoughtful and personal, while also helping local businesses grow and reach more customers worldwide. Udora is built around accessibility, sensory experience, and authentic connection. With same-day delivery options in many locations, an easy-to-use platform, and a photo before delivery feature, we make gifting transparent and reassuring. Every order is designed to help customers share emotions that go beyond the screen — warmth, presence, celebration, comfort, and joy. Whether it’s a birthday, thank-you, romantic gesture, or spontaneous surprise, Udora helps turn distance into closeness and everyday moments into lasting memories.
Informações de contato
Dubai, Emirados Árabes Unidos
- +97145401249
- hello@udora.com
- udora.ae
3,8
Muito Bom
399 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Cake never arrived
Cake never arrived, no calls despite leaving my mobile number and no reply to our calls. We waited until 10:44 and had to leave to the party with no cake. No not only expect a full refund but compensation for the inconvenience caused.
15 de fevereiro de 2026
Resposta da Udora
Thank you for letting us know about the delivery issue. That's definitely not the experience we want for you! To get things sorted and see about some compensation, just rate your order with 1 or 2 stars and open a dispute. We'll take a close look and get back to you. Truly yours, Flowwow
Excellent
Excellent, beautiful bouquet.
Just be aware that after you pay for the flowers, additional charges will be added for delivery that don't show when you purchase, and they ask you to pay the day you choose for the delivery.
13 de fevereiro de 2026
Resposta da Udora
Thank you for your feedback! We're always working hard to bring you the best experience 💝 Truly yours, Flowwow
I ordered flowers and chocolate for a…
I ordered flowers and chocolate for a my friend’s birthday. But she receives incomplete. She received the flower only. Then i asked for picture, so embarrassing to asked where is the chocolate, she said, she didn’t receive any. So she contacted the number on the card several times, message them on whatsapp, no apologies at all. It’s rude. I ordered from AU, uae number is required so it’s hard for us overseas customer.
14 de fevereiro de 2026
Resposta da Udora
We’re truly sorry that the order was delivered incomplete and that your friend did not receive the chocolate. This should not have happened.
If it has been less than 3 days since delivery, please open a dispute in your account so our team can carefully review the case and investigate why part of the order was missing.
Flowwow team
Overall good but just a small error
Overall good but just that Initially they delivered wrong flowers and immediately they corrected it.
14 de fevereiro de 2026
Resposta da Udora
Thank you for your positive feedback and for your understanding. We’re sorry that the wrong flowers were delivered initially — this shouldn’t happen.
If you ever face a similar situation, you can contact the seller directly through the chat in your order, or, within 3 days after delivery, open a dispute. Our team will review the case and assist if needed.
Flowwow team
It is done deal when the recipient…
It is done deal when the recipient appreciated the flower arrangement. It is not pricey.
Appreciate your on time delivery.
14 de fevereiro de 2026
Resposta da Udora
Thank you for your rating! We're always happy to hear from our customers 🥰 Flowwow team
Resposta da Udora
We’re sorry that your order was not delivered — this is not the experience we want for our customers.
We can see that a dispute has already been opened. Our team will carefully review all delivery details and the communication with the shop. A final decision will be made within 5 days of opening the dispute.
We are monitoring the case to ensure it is handled properly.
Flowwow team
Stressful Experience
This review is based on my personal experience using the Flowwow app.
I placed an order two days in advance for Valentine’s Day, expecting a smooth delivery. I later realized that Flowwow works as a broker and fulfills orders through third party suppliers in Dubai, which is completely fine. However, I believe the responsibility for the overall experience still lies with Flowwow.
Unfortunately, their supplier Gifts & Co completely ruined my Valentine’s Day. The order was supposed to be delivered by 1.30 pm at the latest. By 7 pm there were no proper updates and no one was answering the phone. It was very stressful, especially on such an important occasion.
In the end, I had to drive myself to their warehouse, where I waited at least 30 minutes for the order to be prepared so I could collect it personally. What was meant to be a simple home delivery turned into a frustrating and disappointing experience.
To be fair, the flowers were good in quality, although the photos on the app were a bit misleading compared to what was received. Still, that does not make up for the overall experience.
When I contacted Flowwow for help, I was simply told to raise a complaint against their supplier. I honestly believe it is Flowwow’s responsibility to choose reliable partners and make sure delivery times are respected. As a customer, it should not be my job to chase suppliers or go to a warehouse to collect an order.
Very disappointing experience, especially on a special day.
14 de fevereiro de 2026
Avaliação não solicitada
Resposta da Udora
We’re truly sorry that your Valentine’s Day experience turned into such a stressful situation. It should not have required you to chase updates or collect the order yourself.
To investigate this properly, please email us at feedback@flowwow.com with your order number and a screenshot of this review. We will carefully review the case and get back to you with a resolution.
Flowwow team
I did not get the flowers
I did not get the flowers, said it was delivered, but no one called and no dellivered
14 de fevereiro de 2026
Resposta da Udora
We’re sorry to hear this. We can see that the order is marked as delivered and that you have already opened a dispute.
Our team will carefully review all delivery details, including confirmation from the courier, and a decision will be made within 5 days. We are monitoring the case to ensure it is handled properly.
Flowwow team
I ordered two bouquets and was only…
I ordered two bouquets and was only sent one. Tried for 5 hours to fix the problem and no one answered or offered any help
14 de fevereiro de 2026
Resposta da Udora
We’re sorry to hear that only one bouquet was delivered instead of two — this should not have happened.
We can see that you have already opened a dispute regarding the missing bouquet. Our team will review the case and make a decision within 5 days. We’re monitoring the situation to ensure it is handled properly.
Flowwow team
I did not yet receive the flowers
I did not yet receive the flowers. I can rate only after receipt of flowers.
14 de fevereiro de 2026
Resposta da Udora
We can see in our system that the order has already been delivered and that you have opened a dispute.
Our team will review the case and investigate all delivery details. A decision will be made within 5 days. We are monitoring the situation to ensure it is handled properly.
Flowwow team
I placed an order two days ago and…
I placed an order two days ago and specifically selected the morning delivery slot between 9:00 AM and 12:00 PM. However, the order was delivered at 7:00 PM, which is far outside the confirmed time window.
In addition to the delay, the product (flowers) arrived in very poor condition. They look old and damaged, which is completely unacceptable for an item that should be fresh upon delivery.
14 de fevereiro de 2026
Resposta da Udora
We’re very sorry that your order was delivered outside the selected time window and that the flowers arrived in poor condition. This is not the experience we want our customers to have.
If it has been less than 3 days since the delivery date, please open a dispute in your account by rating the order 1 star and selecting “Open dispute.” Our team will review both the delay and the quality issue and provide a resolution.
Flowwow Team
Their updating when you message…
Their updating when you message them,they response immediately
14 de fevereiro de 2026
Resposta da Udora
Thank you for your feedback! We're always working hard to bring you the best experience 💝 Truly yours, Flowwow
I have still not received my parcel and…
I have still not received my parcel and the delivery boy is making excuses instead of delivering it.
14 de fevereiro de 2026
Resposta da Udora
We’re sorry to hear about this situation. According to our system, the order is marked as delivered, so we’d like to clarify what happened.
If it has been less than 3 days since the delivery date, please open a dispute in your account by rating the order 1 star and selecting “Open dispute.” Our team will review the case and investigate the delivery details.
Flowwow Team
The order was never delivered
The order was never delivered, waited for a call back, that never happened and poor English and ability to explain. Tried to put the phone down before I could explain why I was calling
14 de fevereiro de 2026
Resposta da Udora
We’re truly sorry this happened — your order should have been delivered, and this kind of communication is not acceptable.
If it has been less than 3 days since the scheduled delivery, please open a dispute in your account: rate the order 1 star and select “Open dispute.” This will allow our team to review the case and provide a resolution.
Flowwow Team
Perfect package and ontime delivery…
Perfect package and ontime delivery even on busy schedule
14 de fevereiro de 2026
Resposta da Udora
Your positive review is much appreciated! We're glad you're enjoying our service 🥰 Your Flowwow
Its amazing
Its amazing, highlyrecommended and i dont hesitate to do transaction again.👌☺️
14 de fevereiro de 2026
Resposta da Udora
Thank you for recommending our service! It brings us great pleasure to assist you with finding perfect gifts for your loved ones. Flowwow team
Resposta da Udora
Thank you for bringing this situation to our attention. We're sorry for the inconvenience you've experienced. We recommend opening a dispute within three days of delivery. You can do this by rating the order with one star. Flowwow team
Good customer service
Good customer service. , especially the one who deliver the flowers. Thank you
14 de fevereiro de 2026
Resposta da Udora
We're glad you had a great experience 😉 Thanks for the feedback! Flowwow team
Beautiful Flowers, Exactly as Pictured
Excellent delivery service and the flowers were exactly the same as shown in the pictures.
Fresh, well arranged, and delivered on time. Highly recommended.”
14 de fevereiro de 2026
Resposta da Udora
Thank you for recommending our service! It brings us great pleasure to assist you with finding perfect gifts for your loved ones. Flowwow team
Flowers delivered on time and seem very…
Flowers delivered on time and seem very fresh
13 de fevereiro de 2026
Resposta da Udora
Wow, 5 stars! We're blooming for you 🌸 Keep an eye out for more ways to spread the joy with us 😊Truly yours, Flowwow
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