AKKO Avaliações 726

Purchased a protection plan for my phones and was nervous about the claims process as I was waiting for the other shoe to drop (so to speak). One of my phones fell and cracked the screen, and I'm extremely happy that the claims process was incredibly simple and extremely fast. I also appreciate that I didn't need to send my phone away to the manufacturer for weeks/months on end for "evaluation". Once the claim was approved and the repair was completed, AKKO sent me a digital reimbursement (through venmo) within 10 minutes. 10/10 - would highly recommend.

Quick, easy, and hassle free!!!

Signed up for a protection plan for my Ozlo Sleepbuds (two plans for two sets). As luck would have it 28 days later one earbud stopped working and I filed a claim. It was denied by AKKO because it had not been 30 days. Terrible customer service and zero value for what I paid. Would not recommend them for any protection plan.

Quick and easy. My cell phone was damaged and they paid me out within minutes. Thanks Akko

I have Akko device protection through my carrier which is US Mobile. I would 100% recommend them! They let me repair my device at Apple. Plus they paid out my claim VERY QUICKLY after I submitted the final receipt from Apple! Normally companies love dragging their feet, but not Akko! I would HIGHLY RECOMMEND AKKO!!!

I have Akko through US mobile. I cracked my device and the process was very easy! I filed the claim, sent a video of the damage and it was approved! They even let me repair at Apple Store instead of forcing me to go to a specific repair place so I could 100% be sure my repair was done correctly!

Pros:

Everything is through the app.
An exception was made for a claim due to a disclosured preexisting condition.
Reimbursement was lightning fast to Paypal.
Communication was good.

Room for improvement:

Imputing correct information and documentation through the app was not as clear as could be and required numerous tries and correspondence.

Could be more expensive compared to Apple Care depending on yearly time frame and number of claims.

Akko plan and team is amazing. My phone screen all of sudden stopped working. I raised a claim thru their app and it was a smooth and easy process to get the claim approved. I would be taking Akko plan for my other family members as well to cover their devices.

I purchased this insurance to ensure all my household items are protected. The insurance came through and but once I broke my tablet, I was able to get repaired quickly and efficiently. I have had no issues with the insurance.

Highly recommend Akko - the best phone insurance! Fast claims, fair coverage, and real human support when your phone breaks.

AKKO made the process super super easy to get my phone replaced.

Akko is very good at handling claims, been with them for a few years. Anytime my devices have an issue they get my claims handled and my devices repaired in a timely manner.

Great east process. Once you add your devices, email to make sure pictures are good before just assuming they are. Because it may not be valid when you file a claim. Other than that, great process. All my devices are covered.

This is my second time using Akko, it's hard to believe how easy it is to use and to resolve claims. You have to take and post pictures to the app of your insured item and that can be a little tricky since they need to see that all is on the up and up. Once it's all approved you're good to go and you can rest easy knowing your phone (etc) will be either repaired or replaced. Highly recommended!

I've had to claim 2 phones now and the claim process never took longer than 2 weeks. Can't recommend them enough.

Great service ! I would recommend them to anyone.

Phone repair Fixcenter recommended Akko after they fixed my screen that cost me$300 something dollars. Less than a year later my screen went bad and after uploaded damage to AkkApp they approved my claim and got phone repaired hassle free.

Not only does my policy cover all of my valuables for a
super low monthly price, but I just submitted my first claim and was so impressed with my experience. It was quick, easy, and I got payment to replace my device directly to my PayPal really fast! I
just ordered my replacement and I'm completely satisfied. Communication was friendly, professional, and informative as well. Thank you, AKKO! Well done.

I recently had to replace my iPhone due to a cellular issue, and Akko made the entire process incredibly smooth. The claim was handled quickly and efficiently, with no runaround or endless waiting.
What really stands out is the price! Akko is significantly cheaper than AppleCare for each device, which is a huge deal when you're on a student budget. You get really good coverage across all devices without breaking the bank. I even added my DJ equipment!