I was having technical trouble with getting evidence uploaded and messaged customer support. I was able to get my claim resolved with their help. They havd been very responsive.
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Veja o que dizem as avaliações
I have had one finished claim with akko and a current open claim with akko on getting my iPhone screen repaired. They have been easy to work with and biggest benefit is I can GO TO APPLE STORE!!!! I h... Ver mais
AKKO was very responsive to our claim, and understood that our son didn’t know (and was unable) to take pictures of his damaged I-phone prior to repair. We received reimbursement (minus deductible) v... Ver mais
Decent company they make the process pretty quick. You do have to have good documentation of repair and quote process so won’t be as quick as Apple care but you get the same outcome for less cost. Wor... Ver mais
Detalhes da empresa
Escrito pela empresa
AKKO is the highest rated Gadget Insurance Provider on Trustpilot! As well as ranked as a top choice for device protection by the likes of Investopedia, Benzina, Gadget Review, Android Central, and other publishers. AKKO protection offerings combine affordability with an unparalleled claims experience. Our offerings start with phone protection plans as low as $5/mo and more comprehensive protection with bundled plans at $15/mo to cover a phone + r a range of personal devices, from laptops, tablets, and smartwatches to headphones, photography gear, and recording equipment. Families can take advantage of our household device protection plans, beginning at $25/mo to cover ALL the devices in your phone, ensuring every gadget is safeguarded under one simple plan. Business and group plans are also available for covering cellphones, tablets, laptops/chromebooks, and more. Reach out for a quote! What sets AKKO apart in the industry is our commitment to a seamless claims process. Customers benefit from same and next-day repairs, backed by an extensive network of over 3,000+ repair shops across the U.S. This ensures quick and dependable service nationwide, making AKKO a leader in the device protection market. With AKKO, you get a flexible, affordable, and comprehensive protection plan for the digital age.
Informações de contato
San Francisco, Estados Unidos
- +1 (415) 523-9233
- contact@getakko.com
- getakko.com
Respondeu a 64% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Put in my claim and they promptly…
Put in my claim and they promptly responded to get my phone fixed.
The service was great response was quick
The service was great response was quick
The unlimited claims is great
The unlimited claims is great. the reimbursement was immediate
They’re a great service to work with!
They’re a great service to work with!
Replaced Ipad
My iPad stopped working and I filed a claim with Akko. The representative who assisted me was very courteous and extremely expedient. My case wasn’t a regular one — when the claim was approved, I was out of the country. I asked the representative to hold the exchange until I returned, and she kindly did so. Upon my arrival, I received the payment without any issue. As usual, Akko responded promptly and professionally. Highly recommended!
Honest, Affordable, and Fast.
Honest, Affordable, and Fast. More people should know about this company. Highly recommend.
Horrible Service
They took my money but failed to communicate with me properly. No phone support to call. I've requested to cancel the service but we'll see if they actually do. Can i give a star NEGATIVE review??? If they don't promptly refund my $24.95, I will give as many bad reviews as I can, anywhere I have the option. I will also be calling my bank soon if I don't get a prompt refund.
Yes, Fast and easy to redeem insurance!
Fast and easy to redeem insurance!! They responded quickly within an hour!!! Quick fix , pleased with work iPhone doctor did!!!
Overall the experience is great and…
Overall the experience is great and AKKO was helpful with my claim. Will continue to use
Galaxy Phone Warranty Greatness
Easy process and we'll worth the cost when you are an accident prone person.
I used Akko for a claim on my wife’s…
I used Akko for a claim on my wife’s iPhone 14 Pro (back glass repair). The entire process was simple and efficient—no runaround, just clear steps and quick approval. Best part: the payout landed in my Venmo fast, so we could get the repair done without hassle. After dealing with other protection plans that felt slow or confusing, Akko was a breath of fresh air. Highly recommend.
Opaque policies
My experience began positive for my first claim. Since then the customer service has been condescending patronizing and generally unhelpful. They will ask a series of leading questions to ensure they can deny your claim. They do not make it obvious what they do or don't cover. I would suggest avoiding them or dropping them after your first claim.
AKKO For the win
I’ve had two claims with akko, very easy process all through your phone, payouts are fast and to Venmo. Would recommend!
Fast claim process and quick resolution…
Fast claim process and quick resolution !
Impressively easy claim process and…
Impressively easy claim process and even faster reimbursement. From start to finish, it took less than a couple of minutes to complete.
Quick and easy
Akko responded to my request promptly and reimbursed me for my claim right away! Always grateful for their quick and easy help.
A++ Service
Everyone that touched base with me from the Akko team was truly wonderful and made the claims experience much more palatable than it otherwise could have been. Prior to filing my claim I was in touch with Google customer support since the phone was still under warranty and had a truly awful experience with them. But the team at Akko made the whole process so easy and convenient and always followed up to every email in an extremely timely manner. I will absolutely be recommending their services to everyone I know!!
Thank you note for recent claim
I have sincere gratitude for the outstanding support I received from Jerra regarding my recent claim. Her responsiveness and professionalism made all the difference in resolving the frustrating issue I experienced with the repair shop I was working with. I am so grateful for her effort in securing the proper replacement, and I will continue to be a loyal AKKO customer because of this experience. This level of dedication to customer satisfaction is what sets AKKO apart. I will not hesitate to recommend AKKO to friends and family based on my experience.
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