I was having technical trouble with getting evidence uploaded and messaged customer support. I was able to get my claim resolved with their help. They havd been very responsive.
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Veja o que dizem as avaliações
I have had one finished claim with akko and a current open claim with akko on getting my iPhone screen repaired. They have been easy to work with and biggest benefit is I can GO TO APPLE STORE!!!! I h... Ver mais
AKKO was very responsive to our claim, and understood that our son didn’t know (and was unable) to take pictures of his damaged I-phone prior to repair. We received reimbursement (minus deductible) v... Ver mais
Decent company they make the process pretty quick. You do have to have good documentation of repair and quote process so won’t be as quick as Apple care but you get the same outcome for less cost. Wor... Ver mais
Detalhes da empresa
Escrito pela empresa
AKKO is the highest rated Gadget Insurance Provider on Trustpilot! As well as ranked as a top choice for device protection by the likes of Investopedia, Benzina, Gadget Review, Android Central, and other publishers. AKKO protection offerings combine affordability with an unparalleled claims experience. Our offerings start with phone protection plans as low as $5/mo and more comprehensive protection with bundled plans at $15/mo to cover a phone + r a range of personal devices, from laptops, tablets, and smartwatches to headphones, photography gear, and recording equipment. Families can take advantage of our household device protection plans, beginning at $25/mo to cover ALL the devices in your phone, ensuring every gadget is safeguarded under one simple plan. Business and group plans are also available for covering cellphones, tablets, laptops/chromebooks, and more. Reach out for a quote! What sets AKKO apart in the industry is our commitment to a seamless claims process. Customers benefit from same and next-day repairs, backed by an extensive network of over 3,000+ repair shops across the U.S. This ensures quick and dependable service nationwide, making AKKO a leader in the device protection market. With AKKO, you get a flexible, affordable, and comprehensive protection plan for the digital age.
Informações de contato
San Francisco, Estados Unidos
- +1 (415) 523-9233
- contact@getakko.com
- getakko.com
4,7
Excelente
726 avaliações
Respondeu a 64% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fast and easy claims
Fast and easy claims, customer for life.
26 de julho de 2025
Avaliação não solicitada
BEWARE
BEWARE! DO NOT BUY PHONE INSURANCE FROM THIS COMPANY AS THEY'RE FRAUDS! THEY STOLE 4 YEARS WORTH OF MONEY FROM ME AND CANCELLED MY ACCOUNT JUST TO REJECT PAYOUT OF MY PHONE WHEN I NEEDED THEM TO REIMBURSE PHONE. THEY'RE SCAM ARTISTS TRYING TO COLLECT MONEY FROM YOU AND WILL NOT INSURE YOUR PHONE!!! WARNING!!!
23 de julho de 2025
Avaliação não solicitada
Resposta da AKKO
Hi Dj,
We wanted to take some time to provide some extra context for your claim. After an in-depth review of your account activity and submitted documentation, your plan was canceled due to a violation of our Terms and Conditions, section 4.10.
Specifically, during your recent theft claim, you provided the ID of an individual other than yourself and account information was changed during the review process in a way that conflicted with our policy. Our plans are designed to cover a single individual and their devices, and our support and claims processes rely on accurate and consistent account information. Customers may not use their account to cover another person’s item.
As a result, your protection plan was terminated in accordance with our membership agreement.
We understand that this decision may be frustrating, but AKKO has a responsibility to protect the integrity of our service and ensure fairness for all members. If you believe new information was overlooked, you're welcome to contact our support team for further review.
Thank you.
AKKO has my back
Knowing that AKKO has my back is truly comforting. Life happens and sometimes we can’t prevent incidents, specially with a cellphone that’s something we carry everywhere! I wish deductibles were a bit cheaper, but I’m absolutely happy with the help I’ve received from AKKO every time I needed.
19 de julho de 2025
Avaliação não solicitada
Great company to have by your side
Great company to have by your side. They are detailed and to the point.
16 de julho de 2025
Avaliação não solicitada
Quick and easy to make a claim
Quick and easy to make a claim, and amazing customer service in helping with a specific issue I had with my claim. Cannot fault the service I received!
19 de julho de 2025
Avaliação não solicitada
Great experience!
The whole claim experience could not have been any easier. Would highly recommend Akko for price and great customer service!
14 de julho de 2025
Avaliação não solicitada
Great communication!
Upsie has been great in dealing with my claim! They made the process super easy and seamless. Their instructions were clear and concise, and I highly recommend using this company!
13 de julho de 2025
Avaliação não solicitada
Quick and easy
Quick and easy! My iPad was destroyed, and after filing a claim, since it was damaged beyond repair, they provided the option for a PayPal payout sent directly to my account to purchase a verified Amazon refurbished model at the current listed cost. I was then provided with a label to return the old device.
20 de junho de 2025
Avaliação não solicitada
Akko was a wonderful experience for me
Akko was a wonderful experience for me. They treated my claim very easily and fast. Thank you very much for such great experience!
10 de julho de 2025
Avaliação não solicitada
I am awful rough on my phones
I am awful rough on my phones. Was very happy to hear about this insurance. Would definitely recommend.
16 de junho de 2025
Avaliação não solicitada
I put my claim in and they were prompt…
I put my claim in and they were prompt with repone to every question I had. This was my first time putting in a claim. Now I feel at ease this a trusted reputable company.
7 de julho de 2025
Avaliação não solicitada
My experience was fantastic
My experience was fantastic! Got to pick my own repair shop which was extremely convenient, and payout was made within 24 hours! Customer service was superb. 10/10.
3 de julho de 2025
Avaliação não solicitada
Love the service very affordable and…
Love the service very affordable and give you peace of mind. Responses very quick especially they send reimbursement or payment via venmo very quickly!
3 de julho de 2025
Avaliação não solicitada
I have had two claims with akko and…
I have had two claims with akko and they all got accepted I have yet to have any problems with them, it's almost to good to be true how much they cover!
1 de julho de 2025
Avaliação não solicitada
fast and easy
My claim was fast and easy, and akko was very helpful on how to do it.
1 de julho de 2025
Avaliação não solicitada
Amazing service
Amazing service! Easy Help and fast payouts
1 de julho de 2025
Avaliação não solicitada
Efficient and easy to use and economical
Grateful to have chose AKKO when Xfinity would not insure my used iphone because I didn't purchase it from them. Akko's rates are very reasonable, and I only paid a small deductible for my screen repair!
27 de junho de 2025
Avaliação não solicitada
Super easy and FAST claim processing
Super easy and FAST claim processing. From the moment I clicked "start a claim," the whole shebang took way less time than any other company I've dealt with. Started just before lunch on a Monday and the replacement device was in my hands before 10:00 am on Thursday that week.
100% glad that the company I purchased from uses AKKO.
26 de junho de 2025
Avaliação não solicitada
Akko is the best
Akko is the best! Super quick and easy claims process
24 de junho de 2025
Avaliação não solicitada
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