Icon Parking - EXCELLENT PARKING LLCAvaliações 

137
O TrustScore é 4.5 de um total de 5

4,5

155 East 29th Street, 10016 New York, NY, US


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Effortless and seamless service! I love being able to reserve in advance … and taking advantage of the fact that there is no perpetual line of cars to get in (as is the problem with other garages in... Ver mais

Avaliado com 5 de um total de 5 estrelas

Icon parking provided exactly what we needed. I scheduled an overnight parking session online so I could visit my son and it was seamless. The attendant was polite and friendly and the cost was exactl... Ver mais

Avaliado com 5 de um total de 5 estrelas

My daughter made the reservation in my name when I came to NYC to visit for the weekend. Very efficient system, no waiting in or out, and reasonable rates. I do it every time I visit.

Avaliado com 1 de um total de 5 estrelas

When I went to pick up the car I scanned my code for pickup, the guy went to get my car and he drove it up to the exit/entrance of the garage. As he opened the driver side door of the car and stood up... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Garagem de estacionamento
  2. Manobrista

Escrito pela empresa

Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.


Informações de contato

  • 155 East 29th Street, 10016, New York, NY, Estados Unidos

  • (212) 684-8259

Infirmação importante

4,5

Excelente

O TrustScore é 4.5 de um total de 5

137 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 76% das avaliações negativas

Normalmente responde dentro de 48 horas

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4,5

Todas as avaliações

(137)

611 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Effortless and seamless service

Effortless and seamless service! I love being able to reserve in advance … and taking advantage of the fact that there is no perpetual line of cars to get in (as is the problem with other garages in the area).

18 de junho de 2025
Avaliado com 1 de um total de 5 estrelas

The staff when I arrived was the same…

The staff when I arrived was the same rude man that shoed me out when I was driving in and advised me they were full. I said I had pre-paid in full and I was leaving my car. Upon my return to pick up 3 hrs early I was charged because he said I overstayed. I’ll never park with Icon again. Who needs this kindof service?

9 de janeiro de 2024
logotipo da Icon Parking  - EXCELLENT PARKING LLC

Resposta da Icon Parking - EXCELLENT PARKING LLC

Kathleen, Thank you for sharing your experience with us. Please accept our apologies and rest assured we will incorporate your experience into our ever-evolving training and continue to improve. Our records show that you did actually park 45 minutes early however, you were not charged for that. You were charged an oversize fee.

We are sorry to hear that you were unaware of our oversize vehicle fee. 

Please note that before our website allows you to finalize your booking, it is required that you acknowledge and accept our terms and conditions which states that an oversize fee of $15.00 per 24 hours will be collected at the location if your vehicle does not meet the standard requirement. The general rule that determines if a vehicle is oversize requires the vehicle to be 181 inches in length or longer, or, 65 inches in height or higher.

Avaliado com 1 de um total de 5 estrelas

My car was damaged by the parking…

My car was damaged by the parking attendants. The front bumper and 2 large chunks missing from my tire, scraped rim. Would never park here again will contact management

14 de janeiro de 2024
logotipo da Icon Parking  - EXCELLENT PARKING LLC

Resposta da Icon Parking - EXCELLENT PARKING LLC

Thank you for sharing your experience with us. We are sorry to hear of the damage to your vehicle. If you have not already filed a claim, please return to the garage and fill out an incident report. Claims can only be filed in the garage. Only then will you be assigned a claim number which you should include in your correspondence.

If you have a claim in the system, a claims representative will be able to respond to you directly on the status of your claim. Kindly allow at least 5-10 business days for your claim to be reviewed. Any further correspondence must be directed to claims@iconparking.com.

Avaliado com 5 de um total de 5 estrelas

Icon parking provided exactly what we…

Icon parking provided exactly what we needed. I scheduled an overnight parking session online so I could visit my son and it was seamless. The attendant was polite and friendly and the cost was exactly as advertised.

25 de junho de 2023
Avaliado com 1 de um total de 5 estrelas

Double charged me

Booked online for parking, attendant said "no problem, scan the barcode when you leave," and when I left, the bar code scanned but the attendant said he couldn't accept it and charged me even more than what I paid online, effectively double charging me and then some.

2 de junho de 2023
logotipo da Icon Parking  - EXCELLENT PARKING LLC

Resposta da Icon Parking - EXCELLENT PARKING LLC

Thank you Matt for taking the time to leave feedback, we would like the opportunity to investigate further. A member of our Customer Experience Team will reach out to you shortly to gather more information and we'll work with you to resolve any issues as quickly as possible.

Avaliado com 1 de um total de 5 estrelas

Attendant almost crushed my Car and broke the gate and my LED lights

When I went to pick up the car I scanned my code for pickup, the guy went to get my car and he drove it up to the exit/entrance of the garage. As he opened the driver side door of the car and stood up the gate suddenly started closing and it was about to crush my hood/windshield. If the guy did not physically hold the gate up/breaking it, my car would've been crushed and likely would have needed to replace the windshield and hood. The guy was more upset about his screw up than anything but it was almost impossible for me to leave without hitting the partially open/hanging gate. I complete ignored the LED lights in my car that he had ripped out from the seat because I was stunned at how close my car was to being damaged. I have gone to this garage before but this was such a major issue I may not return to this particular garage again.

29 de abril de 2023
logotipo da Icon Parking  - EXCELLENT PARKING LLC

Resposta da Icon Parking - EXCELLENT PARKING LLC

Tom, We thank you for taking the time to bring this matter to our attention. Please accept our apologies and rest assured we will incorporate your experience into our ever-evolving training and continue to improve. If you have not already filed a claim, please return to the garage and fill out an incident report. Claims can only be filed in the garage. Only then will you be assigned a claim number which you should include in your correspondence. Any further correspondence must be directed to claims@iconparking.com. We appreciate your business and hope to have the opportunity to serve you again in the future.

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