Effortless and seamless service! I love being able to reserve in advance … and taking advantage of the fact that there is no perpetual line of cars to get in (as is the problem with other garages in... Ver mais
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Veja o que dizem as avaliações
Icon parking provided exactly what we needed. I scheduled an overnight parking session online so I could visit my son and it was seamless. The attendant was polite and friendly and the cost was exactl... Ver mais
My daughter made the reservation in my name when I came to NYC to visit for the weekend. Very efficient system, no waiting in or out, and reasonable rates. I do it every time I visit.
When I went to pick up the car I scanned my code for pickup, the guy went to get my car and he drove it up to the exit/entrance of the garage. As he opened the driver side door of the car and stood up... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Informações de contato
155 East 29th Street, 10016, New York, NY, Estados Unidos
- (212) 684-8259
Infirmação importante
4,5
Excelente
137 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 76% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Effortless and seamless service
Effortless and seamless service! I love being able to reserve in advance … and taking advantage of the fact that there is no perpetual line of cars to get in (as is the problem with other garages in the area).
18 de junho de 2025
Fabulous service
15 de janeiro de 2024
The staff when I arrived was the same…
The staff when I arrived was the same rude man that shoed me out when I was driving in and advised me they were full. I said I had pre-paid in full and I was leaving my car. Upon my return to pick up 3 hrs early I was charged because he said I overstayed. I’ll never park with Icon again. Who needs this kindof service?
9 de janeiro de 2024
Resposta da Icon Parking - EXCELLENT PARKING LLC
Kathleen, Thank you for sharing your experience with us. Please accept our apologies and rest assured we will incorporate your experience into our ever-evolving training and continue to improve. Our records show that you did actually park 45 minutes early however, you were not charged for that. You were charged an oversize fee.
We are sorry to hear that you were unaware of our oversize vehicle fee.
Please note that before our website allows you to finalize your booking, it is required that you acknowledge and accept our terms and conditions which states that an oversize fee of $15.00 per 24 hours will be collected at the location if your vehicle does not meet the standard requirement. The general rule that determines if a vehicle is oversize requires the vehicle to be 181 inches in length or longer, or, 65 inches in height or higher.
My car was damaged by the parking…
My car was damaged by the parking attendants. The front bumper and 2 large chunks missing from my tire, scraped rim. Would never park here again will contact management
14 de janeiro de 2024
Resposta da Icon Parking - EXCELLENT PARKING LLC
Thank you for sharing your experience with us. We are sorry to hear of the damage to your vehicle. If you have not already filed a claim, please return to the garage and fill out an incident report. Claims can only be filed in the garage. Only then will you be assigned a claim number which you should include in your correspondence.
If you have a claim in the system, a claims representative will be able to respond to you directly on the status of your claim. Kindly allow at least 5-10 business days for your claim to be reviewed. Any further correspondence must be directed to claims@iconparking.com.
Friendly and courteous attendant
16 de outubro de 2023
Attendant was very helpful
12 de outubro de 2023
Friendly staff great service
Friendly staff great service
Appreciate their customers
14 de agosto de 2023
So easy and efficient
It was so easy and efficient. As long as you book ahead and stay within the time frame the price is actually great for nyc parking
6 de agosto de 2023
Great service and price.
6 de agosto de 2023
Easy access and prompt service
22 de julho de 2023
Icon parking provided exactly what we…
Icon parking provided exactly what we needed. I scheduled an overnight parking session online so I could visit my son and it was seamless. The attendant was polite and friendly and the cost was exactly as advertised.
25 de junho de 2023
Attendant was helpful and gave very…
Attendant was helpful and gave very prompt service
15 de junho de 2023
Great experience
Great experience. No hassles. Have a Tesla model X and there were no hassles or unexpected fees!
1 de junho de 2023
Double charged me
Booked online for parking, attendant said "no problem, scan the barcode when you leave," and when I left, the bar code scanned but the attendant said he couldn't accept it and charged me even more than what I paid online, effectively double charging me and then some.
2 de junho de 2023
Resposta da Icon Parking - EXCELLENT PARKING LLC
Thank you Matt for taking the time to leave feedback, we would like the opportunity to investigate further. A member of our Customer Experience Team will reach out to you shortly to gather more information and we'll work with you to resolve any issues as quickly as possible.
everything went well.
19 de maio de 2023
Was very good for the price
Was very good for the price. Quick in and out. Not crowded.
7 de maio de 2023
Attendant almost crushed my Car and broke the gate and my LED lights
When I went to pick up the car I scanned my code for pickup, the guy went to get my car and he drove it up to the exit/entrance of the garage. As he opened the driver side door of the car and stood up the gate suddenly started closing and it was about to crush my hood/windshield. If the guy did not physically hold the gate up/breaking it, my car would've been crushed and likely would have needed to replace the windshield and hood. The guy was more upset about his screw up than anything but it was almost impossible for me to leave without hitting the partially open/hanging gate. I complete ignored the LED lights in my car that he had ripped out from the seat because I was stunned at how close my car was to being damaged. I have gone to this garage before but this was such a major issue I may not return to this particular garage again.
29 de abril de 2023
Resposta da Icon Parking - EXCELLENT PARKING LLC
Tom, We thank you for taking the time to bring this matter to our attention. Please accept our apologies and rest assured we will incorporate your experience into our ever-evolving training and continue to improve. If you have not already filed a claim, please return to the garage and fill out an incident report. Claims can only be filed in the garage. Only then will you be assigned a claim number which you should include in your correspondence. Any further correspondence must be directed to claims@iconparking.com. We appreciate your business and hope to have the opportunity to serve you again in the future.
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