Icon Parking - JDS PARKING LLC Avaliações 262

O TrustScore é 4.5 de um total de 5

4,5

501 West 41 Street, 10018 New York, NY, US


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Garage attendant was very nice. He was an expert at maneuvering cars around and knowing exactly what he was doing. Location made this garage the winner. wanted to drive in Manhattan as little as pos... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great service, great price. Perfectly located in midtown. Just walking distance from most landmarks. Definitely will come back to this location.

Avaliado com 3 de um total de 5 estrelas

Arrived at 11:04 pm. The attendant on duty was rude and gruff. Said they don’t accept cars after 11pm. The profile says open 24x7! After showing him my reservation and that I was only 5min “late” he r... Ver mais

Avaliado com 5 de um total de 5 estrelas

The place was very clean and the service was very good. Everything was digitalized so the process was very quick and very less waiting time while droping and picking up the vehicle.


Detalhes da empresa

  1. Garagem de estacionamento
  2. Manobrista

Escrito pela empresa

Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.


Informações de contato

Infirmação importante

4,5

Excelente

O TrustScore é 4.5 de um total de 5

262 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 76% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(262)

611 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great service

Great service, great price. Perfectly located in midtown. Just walking distance from most landmarks. Definitely will come back to this location.

20 de novembro de 2023
Avaliado com 1 de um total de 5 estrelas

I didn’t use it

I didn’t use it. The garage was closed when I need it I need my money refunded.

22 de outubro de 2023
logotipo da Icon Parking  - JDS PARKING LLC

Resposta da Icon Parking - JDS PARKING LLC

Thank you for sharing your feedback. At Icon, we strive for unconditional commitment to customer satisfaction, and we sincerely apologize for not meeting your expectations! We want you to know that your feedback will give us the chance to resolve any problems that may occur and assist us in identifying areas where service can be improved. Again, thank you for your feedback, and please kindly check your email for updated status on your reservation.

Avaliado com 1 de um total de 5 estrelas

I wish I saw the reviews before parking…

I wish I saw the reviews before parking my vehicle there. One of the employees could not find my car key after that it went down hill from there. The same employee brought my car to me after he hit it on the wall. I did a walk through and saw the damage. I brought it to his attention and he stated he did not do that he just got here to start his shift. I stayed there asking for a manager and an incident report. He stated they do not provide those kind of documents. To just call the next day and speak with the manager. I took pictures of the damage while i was still there. The next day I called the manager and told him what occurred and he said come and see their cameras for the incident. I asked him do I need to bring anything he stated no just come and see the cameras. I told him my vehicle has its own camera and captured the whole incident and including the driver. When I arrive Henry pulled the camera footage and began patronizing me. He stated the car was only moved once and no one touched it so the damage was not from the lot. I told him I have camera footage of the car being moved at least three times. He only showed footage that were blurry and where the pixels were affected by the overhead light. Finally when I asked him to fast forward there was a clear indication of the damage he acted as if he did not understand me. After I allow him to play the game he designed. I showed him my camera footage. He then said well in order for me to do the incident I now need your car. I explicitly asked the day before what was needed and now that it was not advantageous he needs my vehicle. After seeing all the reviews on how aggressive he can be. I'm not returning I'll just bring my case to a lawyer to get the repairs done.

15 de outubro de 2023
Avaliação não solicitada
logotipo da Icon Parking  - JDS PARKING LLC

Resposta da Icon Parking - JDS PARKING LLC

Nirva, This is never the experience you should have at Icon!

We are sorry to hear of the damage to your vehicle. If you have not already filed a claim, please kindly reach out to our Claims Department via (212) 832-2917. Any more further correspondence can also be directed to claims@iconparking.com.

We are looking into the issue and aim to resolve it promptly.  We are confident that your next experience will be worthy of a 5-star review.

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