The gentleman that checked us in and out was wonderful! (I wish I had gotten his name). This was our first time parking with Icon and he was very helpful by explaining how it worked. At checkout, he d... Ver mais
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Veja o que dizem as avaliações
The attendance handled a difficult situation where one of the customers forgot to leave his keys in the car. We would’ve been stuck, not able to get out, but he was able to use his tools and put the c... Ver mais
Depending on the garage I am charged as an oversized vehicle. And usually they tell u this when u pull up. But when I was in another Icon I was told my vehicle was not on the list which was posted on... Ver mais
A empresa respondeu
The garage attendant was very friendly and welcoming. No wait in entering or in picking up my car. Have used the icon app for reservations many times and will continue to do so.
Detalhes da empresa
Escrito pela empresa
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Informações de contato
350 East 52nd Street, 10022, New York, NY, Estados Unidos
- (646) 946-9981
Infirmação importante
4,4
Excelente
163 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 79% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent!
9 de fevereiro de 2026
The garage attendant was very friendly…
The garage attendant was very friendly and welcoming. No wait in entering or in picking up my car. Have used the icon app for reservations many times and will continue to do so.
3 de julho de 2025
Very efficient and pleasant staff
25 de dezembro de 2024
Depending on the garage I am charged as…
Depending on the garage I am charged as an oversized vehicle. And usually they tell u this when u pull up. But when I was in another Icon I was told my vehicle was not on the list which was posted on the wall. There needs to be a consistent policy in all the garages so I don’t have to argue with the attendant every time. I’m seriously considering switching to City Parking because their oversized fee is less than Icon. And since there’s no longer a 10% discount and an additional convenience fee I don’t see any advantage to parking with Icon.
26 de novembro de 2024
Resposta da Icon Parking - SUPPORT PARKING LLC
Linda, Thank you for sharing your experience with us. We always strive to make the booking process as easy as possible for you and are sorry to hear that you were unaware of our oversize vehicle fee. Please note that before our website allows you to finalize your booking, it is required that you acknowledge and accept our terms and conditions which states that an oversize fee of $15.00 per 24 hours will be collected at the location if your vehicle does not meet the standard requirement. The general rule that determines if a vehicle is oversize requires the vehicle to be 181 inches in length or longer, or, 65 inches in height or higher.
Bad service never try it here again
8 de novembro de 2024
Avaliação não solicitada
Resposta da Icon Parking - SUPPORT PARKING LLC
Thank you for taking the time to provide your feedback. We are sorry to hear you had a frustrating experience and we sincerely apologize that our service did not meet expectations. Your comments allow us the opportunity to do better. We are looking into the issue and aim to resolve it promptly. We are confident that your next experience will be worthy of a 5-star review.
Easy in and easy out!
30 de agosto de 2024
The employee working at the time was…
The employee working at the time was disorganized. A car was trying to come out but forced people to back up, causing the car in front of me to back up to my car damaging the front bumper. The employee never apologized, stating that he had no control: he was right next to the car that backed up to me. All he had to do was tell her to stop
24 de agosto de 2024
Resposta da Icon Parking - SUPPORT PARKING LLC
Akira, We thank you for taking the time to bring this matter to our attention. Please accept our apologies and rest assured we will incorporate your experience into our ever-evolving training and continue to improve. We appreciate your business and hope to have the opportunity to serve you again in the future.
The manager of the parking lot was…
The manager of the parking lot was super polite and helpful. People were pushy and rude but he kept his cool. He could fit all the big SUVs into the available area that I thought was next to impossible but he did it anyways. And he never stopped smiling! I never realized how stressful a job like this could be until today. He’s a pro!
23 de agosto de 2024
The attendance handled a difficult…
The attendance handled a difficult situation where one of the customers forgot to leave his keys in the car. We would’ve been stuck, not able to get out, but he was able to use his tools and put the car up on lifts and physically push the car to the side so that myself and another patron could get out.
19 de julho de 2024
Seamless reservation and parking
Seamless reservation and parking experience.
Free cancellation when schedule changes
24 de junho de 2024
Trustworthy garage
The attendant was friendly and very attentive to us and careful with our car.
12 de junho de 2024
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