INMOTION Avaliações 239

I had a difficult situation with a lap top purchased at LHR with what I thought was an incorrect sales pitch.

This has been fully resolved

Bought a Bluetooth speaker from their Luton airport store it was faulty straight away they wouldn’t replace it I had to post it back to them and wait for them to investigate it before they’d refund me. I wouldn’t buy from them again!

The speed of your reaction and handling of the whole issue. No fuss and very straightforward dealing.

I was sold the incorrect phone charging lead at Gatwick airport and was unable to return it to Gatwick.
Emailed customer services and easily followed their instructions to have the charger returned and my money refunded.

You sold me a black listed iPhone and when I asked to fix it or to get me a full refund you did not willing to give me a good explanation why?

My daughters headphones where faulty, give me a refunds with no problem. Customer service were very helpful, quick to respond and friendly.

After having a lsight issue with the product purchased at an InMotion store in Dublin Airport the process to have this fixed was super simple. the support and customers care staff i spoke to afterwards were also super helpful... culd not ask for more

Fast delivery , and good service

Very good communication with Inmotion for a refund on some earphones that I bought in the airport. However it was very difficult on the website to find the right way to contact them. The refund/exchange page said that customer service would reply to an email - i sent an email twice but did not receive a reply - when i dug around further on the website I found a whatsapp number which I then contacted and had a response quickly. I would recommend that they make instructions on their website clearer.
They did refund the price of postage though without any quibble.
It is a shame though that they cannot offer an exchange on faulty goods as I don't pass through Gatwick very often - and 2 weeks later the same offers wasn't available at Heathrow.

I always had prompt reply to my emails.
The emails were informative and provided all the information I needed.
Great Customer Service well done

Bought headphones from an InMotion store in a UK airport needed to return them as they were the wrong product. I live in the EU so had to send them by post to their UK office. They were very efficient keeping me updated by email and fully refunded me including the postage.
Excellent customer service.

The speed and professionalism of handling the return of the item to the freepost address for a refund given that I couldn't return it personally to Gatwick airport.

InMotion at T3 and T2 Heathrow are the most helpful people I have ever come across. They helped me to sort out very difficut problems when travelling .

Had no receipt or box as requested, still no problem with a refund for a faulty item

Customer service excellent replied to emails promptly and organised the return and refund of the unwanted item quickly.

Got back to my email very quickly and arranged a solution straight away

Very professional & helpful and support. Thank you :)

Fantastic customer service from initial contact to full refund, they really couldn't have done any more for me.

Scott was amazing at Stansted airport ! He helped us check out the ultra watch to the best of his abilities as parts of it were on display and others weren’t. Employee of the month ⭐️!!!

Bs all around the board the didn’t put in details about the insurance policy so it don’t cover lost or stolen guess it liability.