Iron & Velvet - Plastic Free Cleaning Avaliações 328

O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Love to give custom to small, local businesses. They have such lovely smelling products at reasonable prices and plastic free. Have been using them for a few years now, my favourites being the bathroo... Ver mais

Avaliado com 5 de um total de 5 estrelas

Met at ‘Clean &Tidy’ at Excel today. Had good chat to mum doing promotions, son the ‘chemist’ - family run business, bought selection. Just did the orange washing up liquid - at first wasnt sure abou... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Brilliant environmentally friendly cleaning products. I've been using Iron & Velvet products for 5 years and would not buy anything other than their antibacterial surface kitchen cleaner now (Coconut... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

I love the cleaning products, have used them for a couple of years, this review is just for the bottles, which I only recently bought after my husband complained at the sight of old spray bottles we w... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de Produtos de Limpeza

Escrito pela empresa

100% PLASTIC-FREE CLEANING! Water-soluble refill sachets that are kind on the environment. Never throw a bottle away again ♻️ Sustainable swaps made easy 🌎⭐ 👇 DROP the sachet into an existing bottle, 💧 FILL the bottle with tap water, 💃🏽 SHAKE to mix the solution and use for a powerful clean, ♻️ REPEAT without throwing the bottle away.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

328 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent small company

Love to give custom to small, local businesses. They have such lovely smelling products at reasonable prices and plastic free. Have been using them for a few years now, my favourites being the bathroom (orange & ginger) and anti-bacterial kitchen (coconut & lime). Great company.

4 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Such a great company

Such a great company. I have bought from Iron and Velvet for many years. I currently have a subscription for their cleaning sachets (highly recommend), and they dispatched my December order and notified me. I realised after two weeks that it had never arrived. I let them know via their website and they responded within 24 hours. And they straight away despatched a replacement order without question. Couldn’t ask for better service. The replacement order arrived in a couple of days. So efficient, great products and to top it all the best customer service. A small company so a very committed team and Alex who handled my query couldn’t have been kinder. Tough for them to be let down by the mail service. If you want non toxic, excellent cleaning products this is the place to get them.

19 de dezembro de 2025
Avaliação não solicitada
logotipo da Iron & Velvet - Plastic Free Cleaning

Resposta da Iron & Velvet - Plastic Free Cleaning

Thank you so much for your kind words, this is exactly why we do what we do!

Avaliado com 5 de um total de 5 estrelas

Great products

Great products, reasonable prices and good customer service. 😊

5 de novembro de 2025
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Resposta da Iron & Velvet - Plastic Free Cleaning

Hi Kate, thank you so much for this...you've mentioned 3 things we need to do really well as a small business!

Avaliado com 5 de um total de 5 estrelas

Kind to hands and lungs, and works!

Being a self employed domestic cleaner, I really like the limescale remover - it works well, fragrance free and kind to my lungs and hands unlike most! And at a very reasonable price.

5 de novembro de 2025
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Resposta da Iron & Velvet - Plastic Free Cleaning

Thank you so much Cathryn, it's really important to us that the products are kind to people, but still work (well!), and we love hearing your professional opinion!

Avaliado com 5 de um total de 5 estrelas

Love the products

Love the products, excellent service! Thank you for doing what you do!

5 de novembro de 2025
logotipo da Iron & Velvet - Plastic Free Cleaning

Resposta da Iron & Velvet - Plastic Free Cleaning

Thank you so much Jenny, we love doing what we do...and we really love that you like it too!

Avaliado com 5 de um total de 5 estrelas

Lovely tea and flavours.

Lovely tea and flavours.
Always prompt delivery and well packaged. Thank you

6 de novembro de 2025
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Resposta da Iron & Velvet - Plastic Free Cleaning

Thanks for the lovely comment, we're always proud of our fragrances!

Avaliado com 5 de um total de 5 estrelas

Will buy again!

We tried this product a few weeks ago and were happy enough to make a bulk purchase for home!
The little sachets dissolve well in water and you don't have to use much to get a bowl of soapy water for washing up!
The scents are nice, too, which makes it all the better!

Dispatched and delivered in good time and packaged securely in biodegradable packaging!

5 de novembro de 2025
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Resposta da Iron & Velvet - Plastic Free Cleaning

Hi Nik, thank you for such a lovely review, we're over the moon that you were happy enough to bulk buy as well!!

Avaliado com 5 de um total de 5 estrelas

Long term customer that won’t go…

Long term customer that won’t go anywhere else! Always reliable, consistent and very competitive pricing. Thanks Iron & Velvet

5 de novembro de 2025
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Resposta da Iron & Velvet - Plastic Free Cleaning

Hi Rosie, thank you so much for your support over the long term and your kind words, we do love happy customers!

Avaliado com 5 de um total de 5 estrelas

Great service

Ordering simple and straightforward. No delivery charge. Great!

28 de outubro de 2025
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Resposta da Iron & Velvet - Plastic Free Cleaning

Lovely review there...thank you so much! Really pleased you found the process nice and easy!

Avaliado com 5 de um total de 5 estrelas

Chemical Free Products

Great products and super speedy service

8 de outubro de 2025
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Resposta da Iron & Velvet - Plastic Free Cleaning

Hi Karen, thank you so much for leaving a review! We really do appreciate it!

Avaliado com 1 de um total de 5 estrelas

As of the 16/10/25 I have not received…

As of the 16/10/25 I have not received my order from the 4/10/25.

16 de outubro de 2025
logotipo da Iron & Velvet - Plastic Free Cleaning

Resposta da Iron & Velvet - Plastic Free Cleaning

Hi, I'm so sorry to hear your order's not arrived. Could you please send an email with your order number to info@ironandvelvet.co.uk and I'll get straight back to you to arrange a replacement?

Avaliado com 4 de um total de 5 estrelas

Great to be able to refill existing…

Great to be able to refill existing bottles so easily.
Products clean well. Only down side was the delivery by Royal Mail which took a lot longer than expected.

16 de outubro de 2025
Avaliação não solicitada
logotipo da Iron & Velvet - Plastic Free Cleaning

Resposta da Iron & Velvet - Plastic Free Cleaning

Thank you for the review, very much appreciated and my apologies for the longer than expected delivery time...we are working on how to improve this without having to increase prices or adding to emissions with extra vans out on the roads.

Avaliado com 5 de um total de 5 estrelas

Great products and service

Great products and service. Toilet gel works brilliantly. Scents are great without being overpowering. Even when some products got lost in the post, no hassle with getting replacement sent out.

30 de setembro de 2025
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Resposta da Iron & Velvet - Plastic Free Cleaning

Hi Matthew, thank you so much for the lovely review, sorry again for the issues with the post but we're delighted you love the products!

Avaliado com 1 de um total de 5 estrelas

Order has not been delivered

The order has not arrived. I have no means of tracking it with Royal mail.
No response from from Iron & Velvet, when I emailed them. Very unusual,previous deliveries have been fine. 😞

30 de setembro de 2025
logotipo da Iron & Velvet - Plastic Free Cleaning

Resposta da Iron & Velvet - Plastic Free Cleaning

Hi Sally, I'm so sorry to hear your order's not arrived. I've checked in our inbox and can't find anything from anyone with your name...could you please resend the email with your order number to info@ironandvelvet.co.uk and I'll get straight back to you to arrange a replacement?

Avaliado com 5 de um total de 5 estrelas

Phenomenal Customer Support & Excellent Products

After reviewing so many eco-friendly options, I was excited to choose Iron & Velvet because of their plastic-free approach. Not only is everything zero- to low-waste, but the products clean well and smell great.

Whilst there were some shipping issues, when I reached out to Iron & Velvet, they responded to my message so fast, then quickly and efficiently arranged for a replacement parcel to be sent out. At every turn, I felt confident that I was heard and well taken care of.

3 de outubro de 2025
Avaliação não solicitada
logotipo da Iron & Velvet - Plastic Free Cleaning

Resposta da Iron & Velvet - Plastic Free Cleaning

Hi Dinah, thank you so much for your lovely review, we really try to provide the best products and service we can so hearing this from you is amazing!

Avaliado com 1 de um total de 5 estrelas

No items received

I paid for my items three weeks ago and I haven't received anything. I emailed to check and was promised a replacement that hasn't arrived either. Update it arrived today .

3 de setembro de 2025
logotipo da Iron & Velvet - Plastic Free Cleaning

Resposta da Iron & Velvet - Plastic Free Cleaning

Hi Leanne, thank you for updating the comment when these arrived, sorry they took a few extra days in the post than they should have. We'd love it if you could update the rating based on the products now you've had a chance to use them?

Avaliado com 5 de um total de 5 estrelas

Highly recommended

Really great products. Easy to use, good value, nice scent, good eco credentials and not flared my dermatitis on my hands. Highly recommended

28 de agosto de 2025
logotipo da Iron & Velvet - Plastic Free Cleaning

Resposta da Iron & Velvet - Plastic Free Cleaning

Hi Clare, thank you so much for your comments, we love hearing your good experiences!

Avaliado com 3 de um total de 5 estrelas

A good product but expensive

3 de setembro de 2025
logotipo da Iron & Velvet - Plastic Free Cleaning

Resposta da Iron & Velvet - Plastic Free Cleaning

Hi Simon, thank you for commenting. We do try to keep our pricing as affordable as we can. We're a small company who develop, manufacture and dispatch everything ourselves in house in the UK and with prices starting at just £2 for a surface antibac we hope to be competitive or cheaper than other eco brands.

Avaliado com 5 de um total de 5 estrelas

Lovely products

Lovely products, now a regular.
Always efficient.
Love helping the planet whilst helping myself!

25 de setembro de 2024
logotipo da Iron & Velvet - Plastic Free Cleaning

Resposta da Iron & Velvet - Plastic Free Cleaning

Hi Jo, thank you so much for your lovely comments!

Avaliado com 1 de um total de 5 estrelas

They haven’t arrived

They haven’t arrived

26 de agosto de 2025
logotipo da Iron & Velvet - Plastic Free Cleaning

Resposta da Iron & Velvet - Plastic Free Cleaning

Hi, I'm so sorry your order hasn't arrived, if you could pop us an email on info@ironandvelvet.co.uk with your order number we can arrange a replacement for you?

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