JUCY Campervan & Motorhome Hire Avaliações 

Agents straight up lied. I called them up, and asked if rental access was a refundable fee. I walked agent through what I meant six times, and he kept assuring it was refundable and encouraging me to purchase. I was skeptical - asked for a refernece number which he refused to give me. Asked him six times to send an email. Which he claimed he'd sent but never arrived. Reconfirmed email five times with him, and still it never arrived.

Then finally found in terms and conditions a note saying it's a non refundable fee. Agent then admitted that was the case. Had I booked I'd have turned up and been charged hundreds more than I'd expected. Normally I'm forgiving of mistakes. But I had him assuring me there was ZERO chance of a hidden fee. Again and again to make a sale.

I'll never buy from this company again.

EDIT Finally received the email which contradicts what i was promised on the phone. And the agent lied about his name on the call too. Reporting to Obudsman.

Really lovely staff, very decent price on the vehicles. Good communication, and just overall a great experience

Great service and a no worries trip from pickup at the airport to delivery back there after seven days of trouble free motoring⭐️⭐️⭐️⭐️⭐️

Friendly, helpful, engaging staff: just makes everything easy and stress-free

Fast and easy booking, friendly staff. Highly Recomended. 👍👍

I recently rented a campervan from Jucy and was extremely disappointed with the overall quality and preparation of the vehicle. It’s clear they do not have strong standards when it comes to pre-rental vehicle checks, and it unfortunately ruined a big part of our trip.
Right from the start, we discovered the fridge was not working properly. For a campervan, a reliable fridge is essential, especially if you’re planning to travel with food and drinks. This was already a major inconvenience.
Worse still, we soon encountered serious mechanical issues:
Engine warning lights came on
Transmission problems
The vehicle repeatedly displayed a warning that it was low on AdBlue
We ended up spending the entire morning driving around trying to locate and purchase AdBlue just to keep the van running. Eventually, the issues were bad enough that we had to return the vehicle to Jucy’s head office for repairs. This cost us a full day of our holiday — time we’ll never get back.
For a company that specialises in campervan rentals, the expectation is that the vehicles are thoroughly inspected, serviced, and road-ready before being handed over to customers. In our case, it felt like the van was not properly checked at all. The combination of a broken fridge and ongoing engine/transmission warnings made the whole experience stressful and unreliable.
I would not recommend renting from Jucy until they improve their vehicle quality control and maintenance standards. Save yourself the headache and potential lost holiday time — look for a rental company that actually ensures their fleet is in good working condition before you drive off.

Great friendly staff, dropped into Melbourne branch with a couple of van niggles, no problem at all, fixed with a big smile. Thanks guys

DO NOT RENT THROUGH JUCY!!!!!
My 6 day road trip from Sydney to Brisbane was ruined by hiring a van that had a DEAD 12 volt battery. We paid premium to get running water, lights and to be able to charge our phones and weren't able to do any of that. They sent out roadside assistance, despite knowing that they wouldn't be able to help apart from "diagnosing the problem" and told us WE would have to take the vehicle to be repaired.
I spent HOURS from my trip on the phone and emailing Jucy trying to find a resolution, but all of which were unsuccessful. I was told a "specialist" would call me, and they never did. We ended up staying in accommodation because we could not live out the van life dreams we had! Now, they have offered me a tiny refund of $19.75... are you kidding???
I wouldn't wish this experience on my worst enemy. DO BETTER!

Fairly new Toyota condo van. Easy pick up & drop. Van had toilet, USBs, Bluetooth etc. Great value.

Me and my two friends have just rented a Jucy van for two weeks. I do feel a lot of these reviews are unreasonable. I give 4 stars because one of the power sockets and part of the stove stopped working at the end of the trip. With that being said customer service were great. I’ve read reviews about cleaning charges. Guys just EMPTY YOUR TOILET it’s not their job to clean your sh*t and it’s just mad disrespectful. Dropped the van off , we cleaned up our mess beforehand. No issues staff were great

Van was well equipped and easy to drive. Customer Service was great from start to end and met my needs and expectations. Overall an amazing experience and wouldn't hesitate to hire again.

The car traveled well on the road but we found the bed hard to set up and the vehicle had a very strong smell but other then that the experience was good

Jucy is great for freedom and budget holidays.
However, the negative impact from the Brisbane office :
one staff to attend to registration on a busy morning and delivering the vehicle, thus no checking of vehicle.
Vehicle received is very old model and has been affected by flood.
Tent on roof top is damaged and not able to zip-up. The four nights rented were damp and uncomfortable.
Brake pad needs changing
No phone holder - the driver was caught on camera holding the phone while using GPS

Excellent value and great customer service, Location very close to Airport.

Well we finally got to the point in our trip that we tried to make coffee in the morning and found out the stove doesn’t work. I think it is out of propane so we might try and fix that ourselves. The we found out that the toilet doesn’t pump water when you use it.
My suggestion would be that you need to have them prove that all the functionality stuff is working instead of them just showing how they should work

The double bed camper was easy to drive and comfortable to sleep in.
The reversing camera was great.

Jucy rentals gave us a Suzuki Swift for our 13 day rental. We ordered a small car and were more than happy with it. They are older cars and have high mileage but do the job without any dramas. Drop off and pick up were easy with friendly staff. There is a courtesy van from airport then after dropping off car they took us to the Sudima Hotel with is fantastic. Make sure you check the fuel before you depart. Pre departure photos showed the fuel just below full which I thought might just be as far as the gauge shows but just down the road it dropped to 3/4 full. I wasn’t worth going back as it would delay our trip so on return I mentioned it and without hesitation they credited back the equivalent amount of fuel that was missing. Very impressed they did this as I was not asking for a refund just bringing it to their attention. We will use them again.

Ich habe bei JUCY einen Camper für einen Roadtrip von Sydney nach Cairns gemietet. Die Erfahrungen waren insgesamt enttäuschend.
Positiv vorweg:
Die Abholung in Sydney sowie die Rückgabe in Cairns liefen vor Ort unkompliziert und zügig ab. Das Personal war freundlich und die Abläufe wirkten routiniert.
Deutlich kritischer sind jedoch zwei zentrale Punkte:
Fahrzeugzustand:
Der Camper hatte einen sehr hohen Kilometerstand (über 300.000 km) und war entsprechend stark abgenutzt. Technisch funktionierte das Fahrzeug zwar, insgesamt wirkte es jedoch deutlich „abgerockt“. Der Innenraum roch teilweise modrig, der allgemeine Zustand war eher funktional als gepflegt. Für einen Mietcamper über einen längeren Zeitraum ist das aus meiner Sicht grenzwertig.
Umgang mit Problemen:
Eine zuvor schriftlich bestätigte Abholzeit wurde weniger als 24 Stunden vor der Übernahme einseitig vorgezogen. Aufgrund eines bereits gebuchten Fluges war dies für mich nicht mehr umsetzbar. Eine Übergabe am selben Tag oder eine alternative Lösung wurde nicht angeboten – stattdessen musste ich zusätzliche Kosten selbst tragen.
Im Nachgang gab es keinerlei echte Kulanz. Erstattet wurde lediglich ein einzelner Miettag (umgerechnet ca. 33 €). Weitere, direkt entstandene Kosten blieben vollständig beim Kunden. Hinweise auf Bedingungen oder Verantwortung wurden konsequent genutzt, um jede weitere Unterstützung abzulehnen.

Mein Eindruck:
Solange alles reibungslos läuft, funktioniert JUCY. Sobald jedoch etwas vom Plan abweicht, ist weder Flexibilität noch nennenswerte Unterstützung zu erwarten. Der Kunde trägt das Risiko nahezu vollständig selbst.

Fazit:
Ich würde JUCY nur eingeschränkt empfehlen. Wer Wert auf Fahrzeugzustand, Verlässlichkeit und faire Lösungen im Problemfall legt, sollte sich sehr genau überlegen, ob er hier bucht.

Wichtig: Auch meine Rezession von oder über campstar GmbH anschauen!

Our van door stopped opening on Thursday 28 May and was not fixed until Sunday 31 May. For 4 full days, our group could not travel, could not access our belongings, our food, or our cooking equipment, everything was locked inside the van. We had no choice but to buy every single meal outside.

During our calls with JUCY roadside assistance, we were explicitly told our food expenses would be reimbursed and this was noted on our file. The receptionist at the Sydney branch also recorded our requests in writing when we checked out.

When we followed up by email, JUCY offered us $18.60 compensation for 4 days of complete immobility, or a single free day with insurance charges still applied. No mention of the food reimbursement that had been promised. It is clear that whoever handled our case did not have full visibility of our file.
We lost 4 days of a roadtrip we saved and planned for months.

We are travelling on a tight budget and a tight schedule. This is not just an inconvenience, it is a failure to deliver the service we paid for and to honour commitments made by JUCY's own team.

Booking reference MDBPWQ.

We have now escalated this to Consumer Affairs Victoria and will be sharing our experience across all platforms until this is resolved.