We had a technical issue with our coffee machine and logged a call. A short while later I received an email from Clive Roberts with a detailed email explaining how to troubleshoot and hopefully fix t... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Had an issue with a stop on our account. Pamela was very helpful on the phone and made sure we had all the information we needed to resolve the issue and stay on top of it going forward 👍
Emily was brilliant from our very first meeting right through to the end of what was quite a lengthy process. Her knowledge of the different machines available was incredibly impressive – there... Ver mais
A empresa respondeu
We’re really pleased we chose Liquidline for our new machine and ongoing support. Emily was incredibly helpful and responsive to all of our enquiries. After our old machine packed up, she kindly arr... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de Cafeteiras
- Fornecedor de Água Engarrafada
- Venda de Café
- Máquina de Venda de Café
- Atacadista de Café
- Fornecedor de máquinas automáticas
Escrito pela empresa
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Escrito pela empresa
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Informações de contato
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, Reino Unido
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4,8
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very helpful service team
Had an issue with a stop on our account. Pamela was very helpful on the phone and made sure we had all the information we needed to resolve the issue and stay on top of it going forward 👍
24 de julho de 2026
Avaliação não solicitada
We had a technical issue with our coffee machine
We had a technical issue with our coffee machine and logged a call. A short while later I received an email from Clive Roberts with a detailed email explaining how to troubleshoot and hopefully fix the issue. I followed his instructions and managed to get the machine working again. Thank you for the quick response and help.
30 de julho de 2026
Avaliação não solicitada
Resposta da Liquidline
Good Morning Nancy, Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Clive was able to respond quickly and provide clear troubleshooting guidance that helped get your coffee machine back up and running. We'll be sure to pass your kind comments on to him—he'll be pleased to know his support made a difference.
Thank you for choosing us, and if you ever need any further assistance, we're always here to help.
Good Service
22 de julho de 2026
Resposta da Liquidline
Good Afternoon Steven, Thank you for your review!
We're pleased to hear you had a good experience with our service. We really appreciate you taking the time to share your feedback and hope to welcome you again soon.
Great Training!
Jed delivered a great training session for us in Porsche East London. He explained everything clearly, answered all of our questions, and made the training fun and engaging. We had a few laughs along the way too. Thank You Jed! Aka Jude :)
- Joanna, Jane and Daniela
29 de julho de 2026
Avaliação não solicitada
Resposta da Liquidline
Good Afternoon ,Thank you so much for your wonderful review, Joanna, Jane and Daniela!
We're delighted to hear that you enjoyed your training session at Porsche East London. Jed will be thrilled to know that his clear explanations, engaging approach, and sense of humour helped make the experience both enjoyable and informative.
We'll be sure to pass on your kind words to Jed (or should we say, Jude!). Thank you again for taking the time to share your feedback, and we look forward to seeing you again in the future.
Resposta da Liquidline
Good Morning Sally, thank you for taking the time to leave your review. We also strive to have goods delivered next day where possible.
Resposta da Liquidline
Good Morning Julie, Thank you for your kind review! We're delighted to hear that you found the ordering process easy and that your delivery arrived quickly. We really appreciate your feedback and hope to serve you again soon!
Delivery next day which is fantastic
20 de julho de 2026
Resposta da Liquidline
Good Afternoon Zuzana. Thank you for taking the time to leave your review. We do aim to have goods delivered the next where possible.
prompt service and very helpful…
prompt service and very helpful engineer Abdullah
17 de julho de 2026
Resposta da Liquidline
Good Afternoon, Thank you for your kind feedback! We're delighted to hear you were happy with our prompt service. Abdullah will be especially pleased to know that you found him so helpful. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
always great service.
17 de julho de 2026
Resposta da Liquidline
Good Afternoon Jacqueline, Thank you so much for your kind review! We're delighted to hear you've consistently received great service from us. We really appreciate your support and look forward to serving you again soon.
Issue with Customer Drinks Machine
Patient advisor who resolved the problem with the drinks machine whilst I was going to and fro having to speak to customers at reception. Also, he liaised with my other work colleague to explain steps to resolve the issue.
24 de julho de 2026
Avaliação não solicitada
Resposta da Liquidline
Good Afternoon Pat, Thank you for taking the time to leave this wonderful review. We’re delighted to hear that our Patient Advisor was able to resolve the issue with the drinks machine efficiently, while also supporting you during a busy time. It’s great to know they kept both you and your colleague informed throughout the process and ensured everything was clearly explained. We truly appreciate your kind feedback and will be sure to share your comments with the team.
Quality Service
Emily was brilliant from our very first meeting right through to the end of what was quite a lengthy process. Her knowledge of the different machines available was incredibly impressive – there was very little she didn't know.
Nothing was ever too much trouble, whether it was arranging a trial, answering questions from colleagues, or helping us work through the various options. She was always quick to respond to emails and provided excellent customer service throughout.
What has stood out most is that her support hasn't stopped since the installation. Emily still keeps in regular contact to check everything is running smoothly and to see if we need anything. That ongoing care and attention is exactly what you want from a supplier, and it's been a pleasure working with her and the team at Liquidline.
Must give Ross and Dave a shout out too, they've been great at training and calibrating the machines at short notice,
24 de julho de 2026
Avaliação não solicitada
Resposta da Liquidline
Good Afternoon Sian, Thank you so much for taking the time to leave such a thoughtful review.
We're delighted to hear about your positive experience with Emily. She takes great pride in making sure every customer finds the right solution, and it's fantastic to know her knowledge, responsiveness, and ongoing support made such a difference throughout your journey.
We'll also be sure to pass on your kind words to Ross and Dave. They'll be thrilled to hear their flexibility, training, and calibration support helped get everything up and running smoothly.
We really appreciate your trust in Liquidline and look forward to continuing to support you for many years to come. If there's ever anything you need, we're always here to help.
So helpful
So helpful, always try to offer help before sending an engineer out
24 de julho de 2026
Avaliação não solicitada
Resposta da Liquidline
Good Afternoon Becca, Thank you for your kind review! We're delighted to hear that you found our team so helpful. We always aim to provide the best possible support and, where we can, resolve issues remotely before arranging an engineer visit. We really appreciate your feedback and thank you for choosing us!
What a lovely person.
What a lovely person.
Sorted out our order, Lorraine found a fault with the webportal, got that sorted then rang me back to say everything was sorted and set my order up as a favorite.
Top marks for customer service.
23 de julho de 2026
Avaliação não solicitada
Resposta da Liquidline
Good morning, Thank you so much for your wonderful review! We're delighted to hear that Lorraine was able to resolve the issue with the web portal, keep you updated throughout, and set your order up as a favourite to make future ordering even easier.
We'll be sure to pass your kind words on to Lorraine—she'll be thrilled to know her efforts made such a positive difference. Thank you for choosing us, and we look forward to helping you again soon!
great service
Speedy, friendly and helpful service everytime whether you are ordering or maintaining or have an issue. Brilliant customer service. Great coffee machine and so easy to use, fill and clean.
22 de julho de 2026
Avaliação não solicitada
Resposta da Liquidline
Good Morning , Thank you so much for your wonderful review! We’re delighted to hear that you’ve consistently experienced speedy, friendly, and helpful service from our team, whether ordering, maintaining your machine, or resolving any issues.
It’s also great to know that you’re enjoying your coffee machine and finding it easy to use, fill, and clean. Providing excellent customer service and high-quality products is what we strive for, so your feedback means a lot to us.
Thank you again for your support, and we look forward to serving you in the future!
DELIVERY
Update - Since my first review Liquidline have called me back to address the issues which is good to know that they are paying attention to reviews and acting on them :-)
Confirmation of order and updates regarding delivery are great however the delivery company you use simply dump the delivery wherever they can see a door open without advising anyone of where it is :-(
17 de julho de 2026
Resposta da Liquidline
Good Afternoon Maria, Thank you for taking the time to share your feedback. We're pleased to hear that you were happy with our order confirmations and delivery updates.
We're sorry to hear about your delivery experience. Packages should always be left in a safe location or handed over according to the delivery instructions, and we understand how frustrating it is when this doesn't happen. We take comments like yours seriously and will share your feedback with our delivery partner to help improve their service.
We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future.
Thank you for your upated review , we are glad that we were able to assist, Please do reach out of you have any further issues.
Always prompt with their deliveries
Always prompt with their deliveries, friendly drivers and always very professional
12 de julho de 2026
Resposta da Liquidline
Good Morning Lorraine, Thank you so much for your kind review! We're delighted to hear that you've had such a positive experience with us. We take great pride in providing prompt deliveries, friendly drivers, and a professional service every time. Your feedback means a lot to our team, and we look forward to delivering for you again soon!
Resposta da Liquidline
Good Morning Sarah, Hi, thank you for your feedback. We're very sorry to hear that you haven't yet received your water order or a response from our customer service team. This is not the level of service we aim to provide.
We'd like to investigate this for you as quickly as possible. Please allow us a short while to investigate this issue and one of our Customer Service Team will reach out to you once they have looked in to this.
We sincerely apologise for the inconvenience and appreciate your patience. We look forward to resolving this for you as soon as possible.
Hello Sarah, just wanted to say Thank You and I am pleased that the customer service team were able to help
Resposta da Liquidline
Good Afternoon Tracey, Thank you so much for your kind words! We're delighted to hear you had another great experience with us. Your continued support means a lot, and we truly appreciate you taking the time to leave us a review. We look forward to serving you again soon!
Resposta da Liquidline
Good Morning , We're sorry to hear that you haven't received the cups you ordered. This isn't the experience we want for our customers.
Please allow our customer service team a short time to investigate this issue and they will contact you once they have all the details.
They will work to resolve this issue as quickly as they can.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Fantastic customer service
Fantastic customer service from Charlotte at Liquidline. We have recently moved over to this company and have just placed our first order. Charlotte helped out with the ordering and arranged next day delivery. Great communication from the first phone call to the follow up emails. Many thanks for going above and beyond, it was so appreciated!
16 de julho de 2026
Avaliação não solicitada
Resposta da Liquidline
Good Morning Ashley, Thank you so much for your wonderful review! We're delighted to hear that your experience with Charlotte made such a positive first impression. Providing clear communication, efficient service, and going the extra mile is exactly what we strive for, so it's fantastic to know Charlotte delivered on all fronts. We'll be sure to pass on your kind words to her. Thank you for choosing Liquidline—we look forward to supporting you for many years to come!
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