Afro Curly exceeded my expectations. The texture blended beautifully with my natural hair, making it look seamless and full. The quality feels great, and the curls held up well. On top of that, the sh... Ver mais
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Veja o que dizem as avaliações
I ordered hair last week for an event this weekend because delivery said I would get it tomorrow the latest. I never got an updates regarding where the package was besides “on its way” which it said s... Ver mais
TRIED A BRAND THAT I KNEW NOTHING ABOUT — HAD NOT EVEN READ REVIEWS! PANICKED ABOUT IT ARRIVING WHEN I NEEDED IT & EVERYTHING WIRKED OUT! GREAT PRODUCT QUALITY! COLOR LOOKED JUST LIKE PICTURE! & A... Ver mais
Okayyyy this hair is EVERYTHING 😍 The lace melted flawlessly, it’s unbelievably soft, zero shedding, and I’ve been getting compliments nonstop! I had to come back and drop this 5-star review because... Ver mais
Detalhes da empresa
Escrito pela empresa
LumiereHair is a leading wholesale online hair extensions shop of your first choice for top grade quality products at bottom prices. Lumiere hair firmly believes that the product quality is the lifeline of business survival, we have human hair factory, we will always improve the quality of our products. Lumiere specialized in professional set design, production, sales, service over the world Join Lumiere hair, meet more confident and beautiful you! Lumiere promise all the hair is 100% human hair, we have the best quality hair, and we wish to light up your beauty with Lumiere hair.
Informações de contato
China
- lumierehairs.com
3,1
Bom
112 avaliações
Respondeu a 71% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My hair says no shedding but it…
My hair says no shedding but it literally sheds severely. I paid to have it installed should have lasted 2-3 months but instead I’m taking it out in a week. So disappointed and this was my first order with them.
27 de novembro de 2025
Avaliação não solicitada
Resposta da Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
The weave hair is soft and beautiful
The weave hair bundles that I ordered arrived on time and the hair is exactly true to the color on the website. The look and feel of the hair is soft and beautiful. I am happy I ordered this hair.
22 de novembro de 2025
Avaliação não solicitada
The customer service is excellent.
The customer service is excellent! Any time I had a question, they responded right away — something you don’t see with many businesses. Their products are high quality too, which makes the experience even better. Definitely a 5-star company. I’ll continue doing business with them 100%.”
31 de outubro de 2025
Avaliação não solicitada
I never received my order
I never received my order after 10 days
29 de outubro de 2025
Avaliação não solicitada
Resposta da Lumierehairs
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
Usually the shipping takes few days to arrive, the delivery was delayed due to late flight reasoon recently. We had to contact the shipping carrier to make a claim with your package.
Please contact our after-sale support team if necessary, we help you fix it out well
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
The hair is not at all as pictured or…
The hair is not at all as pictured or described. Hassle to try return, they ask for pictured measurements etc and offered $18 which is pointless. The hair feels and looks synthetic, would not recommend .
18 de outubro de 2025
Avaliação não solicitada
Resposta da Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Did not receive my item.
27 de outubro de 2025
Avaliação não solicitada
Resposta da Lumierehairs
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
Usually the shipping takes few days to arrive, the delivery was delayed due to late flight reasoon recently. We had to contact the shipping carrier to make a claim with your package.
Please contact our after-sale support team if necessary, we help you fix it out well
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
Got my order on time and I love the wig…
Got my order on time and I love the wig I purchased.
26 de outubro de 2025
Avaliação não solicitada
Buyer Beware, They're Deceiving Us into Buying Fake Hair!
Do not buy their fake synthetic, threaded, processed, chemically treated bundles. This is not real hair and I have wasted $323.97 on 2 orders. This should be illegal! I hate being deceived like this. It is so hard to find real colored hair bundles out here. I can't even curl this hair and it's a hot synthetic frizzy mess! I am so mad because I was so excited over nothing, my hair appt was rescheduled twice because of my stylist. Now the bundles were sewn in (10/12/25) and this looks awful! A frizzy nightmare! I'm using my slick stick for now, but I hate feeling robbed like this. They should be shutdown or not allowed to conduct business with the U.S.
I paid $258.31 and $65.66 including shipping protection for both orders:
lumiere Color #30 body wave 4 Bundles 100% Virgin Human Hair Extension (16 16 16 16)
lumiere Color #33 body wave 4 Bundles 100% Virgin Human Hair Extension (16 16 16 16)
2nd order - 1 bundle of 350 Ginger Color 1 Piece Loose Wave Bundle Human Hair Extension (16 inches). $65.66
10 de setembro de 2025
Avaliação não solicitada
Resposta da Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
It’s about 2 weeks to receive your hair…
13 de outubro de 2025
Avaliação não solicitada
Resposta da Lumierehairs
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
Usually the shipping takes few days to arrive, the delivery was delayed due to late flight reasoon recently. We had to contact the shipping carrier to make a cliam with your package.
Please contact our after-sale support team if necessary, we help you fix it out well
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding. 💛
Warm regards,
Lumiere Hair Customer Support Team
Brianca Banks
I love the hair it’s so soft and pretty I can’t wait to wear it this my first time order from this website I love the hair can’t wait to order another one soon and it truth length 30inches
7 de outubro de 2025
Avaliação não solicitada
When the hair came it was packaged…
When the hair came it was packaged neatly and it was good quality. It's a little different than I was expecting but it's still great hair.
7 de outubro de 2025
Avaliação não solicitada
BEWARE do not buy if you're looking for human hair
Delivery was way too long. But the hair is nice. Not Remy but ok. it did not smell but it also is not soft. I had to add a little oil to give it a little life. The color is not #4 brown it is more like a #33 auburn. The lengths seemed smaller than advertised. I will update in a month after I see how it wears.
UPDATE : I had to pull it into a ponytail after week 2 because it keeps matting up like a sheeps butt. I now have to go to the local store to get the real human hair. Never will I buy from here again. BEWARE.
TRIED TO CHANGE TO ONE STAR
4 de outubro de 2025
Avaliação não solicitada
Resposta da Lumierehairs
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
Usually the shipping takes few days to arrive, the delivery was delayed due to late flight reasoon recently. We had to contact the shipping carrier to make a cliam with your package.
Because it's one highlights color hair, the color difference is normal.
Please contact our after-sale support team if necessary, we help you fix it out well
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
I recommend this hair 100% I would recommend this hair 100% it is a very…
I recommend this hair 100% it is a very nice hair soft to handle really, I have no complaints😍😍😍😀😀
28 de setembro de 2025
Avaliação não solicitada
I order a wig and they sent me another…
I order a wig and they sent me another product and now giving me a hard time to return
15 de setembro de 2025
Avaliação não solicitada
Resposta da Lumierehairs
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
There might be some misunderstanding about the hair product.
Please contact our after-sale support team if necessary, we help you fix it out well and process the return, as long as the hair product is same original style now.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
Have not gotten an update on my…
Have not gotten an update on my shipping and has not had any updates since August 31, 2025. And still has not received my package.
9 de setembro de 2025
Avaliação não solicitada
Resposta da Lumierehairs
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
Usually the shipping takes few days to arrive, but the delivery was delayed due to late flight reasoon recently. We had to contact the shipping carrier to make a claim with your package.
Please contact our after-sale support team if necessary, we help you fix it out well
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
Answered any questions I had took a lil…
Answered any questions I had took a lil longer then the 8 days to receive order but happy with the communication and that it came in time for my event will be ordering again
26 de agosto de 2025
Avaliação não solicitada
Exciting shopping spree
The process was smooth. There are many categories to choose from. Was particularly excited on delivery.
20 de agosto de 2025
Avaliação não solicitada
My install came fast!
20 de agosto de 2025
Avaliação não solicitada
I’ve emailed customer service twice
I’ve emailed customer service twice. There was no response. I was attempting to return the hair. I received the wrong size.
18 de agosto de 2025
Avaliação não solicitada
Resposta da Lumierehairs
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
There might be some misunderstanding about the hair product.
Please contact our after-sale support team if necessary, we help you fix it out well and process the return & exchange, as long as the hair product is same original style now.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
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