Luminorth Avaliações 61

I initially ordered my cube in late October, and when it came I was eager to use it…But it had an issue where it would randomly reset to its default lighting mode without me touching anything. After waiting a bit to see if it would resolve by itself or not (it didn’t), I contacted customer service and they were incredibly efficient. They told me they would send me a second cube without charge and that the two year warranty I ordered with the first cube was still valid. The second cube came after a few days and works without a problem!

I love my lamps! They create a serene atmosphere in any room--I have them in two and bought more for my siblings.

The company was very helpful with my purchases and friendly during all points of contact.

I ordered 2 lamps (one for me and one for a secret Santa gift). Had an issue where the delivery went astray and no advice back from the delivery company. Instead of waiting, the Luminorth team despatched replacement lamps and have kept me in the loop at all points in the redelivery.
Both lamps have now been delivered. I have mine running and am so happy with it. The ceiling looks like an ocean (teal colour) and is beautiful.

The cube works great!
My original package was delayed so they sent it again with another carrier.
I ended up receiving both package and they are letting me keep both for good gesture!
Very good customer service!!

I ordered 2 of the cubes,

Pros:
It only took 10 days for the products to arrive from the overseas source.

The cubes were well packaged, and arrived undamaged.

Cons:
Although pretty, the cubes actual brightness leaves much to be desired, and is not as bright as advertised at its maximum setting.

The cubes do not project a full 360 degrees like they show in the advertisement photos and videos,

The remote control seems flimsy, and my TV remote randomly changed the settings on the cube…

They spammed my email every day, offering discounts on more cubes, before I even had the opportunity to evaluate my original purchase.
(Luckily, I use a few ‘spam catcher’ e-mail addresses for online purchases.)

Product works perfectly and delivery is on time. Truly appreciate the team for providing prompt assistance when required. :)

I bought one cube light few weeks ago, and I love it so much, I ordered 2 more that I just received. I LOVE LOVE LOVE it! I'm telling everyone I know to get one, as well as posting pictures on Facebook. Thank you and good luck. I wish you all the success in the world. You have a great product at a very reasonable price. Thank you

The remote doesn't always work, it's an older model of the remote so you need to point it directly at the cube, otherwise it won't respond. But even with that, sometimes the remote still won't work.

The 360 views of light across your room that the cube is advertised to do also isn't reality. It covers the ceiling well but not your walls, even if you were place the cube in the middle of a smaller room, it's still not giving the 360 lighting coverage.

I purchased 2 cubes and 1 made a very loud noise. They reached out to me and replaced it. Proactive customer service and helpful! Highly recommend.

Great customer service! I ordered two luminorth cubes and one of them came broken and would flicker whenever I slight moved the cube. When I reached out, they immediately sent me a new one free of charge! I love the cube has the lights are so pretty but the customer service definitely made it a must buy!

Excellent customer service. I highly recommend buying from this company

I ordered this product and unfortunately, the first shipment was lost. The 3rd party delivery company said they had delivered it at 2am to my house, which seemed off. I contacted Luminorth and they assisted me quickly and offered to send a new one. The customer service was very gracious and I did receive the replacement. I love the light, it has lots of different color options and creates a great feel in the house. The remote is a bit flimsy and the light doesn't always respond to the commands on the remote, taking multiple attempts, but when it works, it works!

Dayen and team was very hasty with response and support. I was met with kindness and resourcefulness. Thanks!

Amazing customer service. Cannot fault these guys. Highly recommend this company.

The Luminorth lights work and appear just as advertised. I have ordered 4 as gifts. One I received did not work properly. I emailed the company and a replacement was promptly shipped at no cost. This kind of customer service is hard to come by!

Your company will continue to have my business and I will recommend these awesome lights as gift ideas to my friends. They really are the coolest things I've run across in suggested advertisements from social media platforms.

Really great customer service and support, including issue resolution. Beautiful product that is easy to use and looks lovely!!

Great product!! So fun, So cool. Communication by customer support was helpful and courteous. I love playing with the brightness and colors. This cube is very versatile and can be used to calm or enliven!

Amazing customer service. I gave them the wrong address in error - they sent me new cube no questions asked while the first one was returned to sender. Proactive and friendly communications too. Thanks team Luminorth.

Ps - product is brilliant too. Really sets the vibe

Luminorth was great to deal with after a couple of issues with my delivery (because of the courier company) they were quick and efficient to send me another light. The product is brilliant and lights up the room very well and is extremely relaxing. Creates a peaceful vibe. I would highly recommend. Thanks again!

First cube I received was cracked. I emailed customer service to let them know — it was still functional, I just wanted to bring their attention to potential packaging issues. They immediately sent me a new one for free and it arrived undamaged! So now I have 2, and just turned the broken part of the first one away from view. Fun lighting and very wonderful, prompt customer service!