My Organic Formula Avaliações 661

O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We've been ordering from My Organic Formula for about six months now and have consistently had a great experience. We order Hipp German Ready to Feed Stage 1, and recently asked if they could ship to... Ver mais

Avaliado com 5 de um total de 5 estrelas

The formula was amazing during such a dynamic and stressful time with my little one. Knowing that he was getting such great, dependable nutrition gave me peace of mind. The subscription option also en... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered our formula quite a few times from this company. Once n awhile they would throw in a freebie RTF. Ran into an issue once where seal was punctured and customer service was fabulous, providing a... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great experience ordering from My Organic Formula! The process was very easy and the delivery to Canada was incredibly fast — less than 4 days. My baby is taking the formula very well. Customer servic... Ver mais

Detalhes da empresa

  1. Loja para Bebês

Escrito pela empresa

MyOrganicFormula.com offers the finest organic and GMO-free formulas from trusted European suppliers. All products are carefully chosen to nourish your baby with the best available organic, sustainable and healthy ingredients. All items are in stock and we provide fast and free shipping.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

661 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

We were shipped with wrong items

We were shipped with wrong items. My baby is at stage 3 and I ordered stage 3 12 packs. I received 12 packs of stage 2 milk instead of stage 3 the one I ordered. Now I am stuck with 12 packs of milk that I don’t know what to do with it because my baby is no longer drinking stage 2 any more. We have been ordering from your website for months and I have no idea why you guys have shipped this time the wrong product. I’m not very happy with my experience. Thanks.

6 de novembro de 2025
logotipo da My Organic Formula

Resposta da My Organic Formula

Hi Gurpreet,

We sincerely apologize for the mix-up with your recent order and for the frustration this has caused.

We believe you may not have received our previous message; we had already processed a reshipment with the correct Stage 3 formula (12 packs) to make this right for you. The replacement order has been shipped, and you should receive it soon. We’ll be happy to provide the tracking information again if needed.

We completely understand how important it is to have the correct formula for your baby, and we’re truly sorry for the inconvenience this error has caused.

Please let us know once you receive the replacement, or if there’s anything else we can do to help in the meantime.

Kind regards,
My Organic Formula Team

Avaliado com 1 de um total de 5 estrelas

Terrible customer service

Terrible customer service. They ignore messages until you leave a bad rating. I bought baby formula for $500. They offered me to add a gift for an extra $5. I accidentally paid for two gifts but thought it might be interesting to see what I get. Other stores offer gifts for free. Maybe it would be something really nice. And you know what I got as a gift? Nothing.

I wrote to customer service, and they only replied after I gave them a one-star rating. They apologized and promised to send my gifts with the next order. I placed another order for $300 and sent them the order number. They said the gifts were added. And you know what I got? Again, nothing. This isn’t even funny. I think it’s marketing—making you place more orders just to get a gift. And now they are ignoring my emails again. I won’t delete this review anytime soon.

29 de outubro de 2025
Avaliação não solicitada
logotipo da My Organic Formula

Resposta da My Organic Formula

Dear Natalia,

We’re truly sorry for the disappointing experience you’ve had — this is absolutely not the level of service we aim to provide. Our customers are the most important people in our business, and we take your feedback very seriously.

We have reached out to you directly by email to personally resolve this matter and ensure you receive not only the missing gifts but also a proper gesture of apology from us. We hope to make this right and win back your trust.

Thank you for giving us the opportunity to improve — we genuinely value your patience and the chance to restore your confidence in us.

Warm regards,
Team My Organic Formula

Avaliado com 5 de um total de 5 estrelas

10/10

I live in canada and this higher quality formula isnt available here. Ive ordered this for both of my babies and they are both healthy and happy. Ive had to panick order (mom brain) and myorganicformula delivers so fast, it got from the Netherlands to Canada in 2 days! Highly recommend this company for all your babies needs.

30 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I couldn’t be happier

I couldn’t be happier with my experience ordering baby formula from MOF! The quality of these products is truly above standard. My baby loves it, and I’ve noticed such a positive difference compared to other brands.

What really stood out, though, was their exceptional customer service. Prescila went above and beyond to make sure my order was perfect — she was kind, patient, and incredibly helpful throughout the process. It’s rare to find such genuine care and attention these days especially when it was the customer’s mix up.

Highly recommend this site to all parents looking for reliable, premium-quality baby formula and outstanding support. Thank you, Prescila, for making the experience so smooth and pleasant! 👶💖

27 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

Amazing customer service !

Amazing customer service !! Whenever I’ve emailed them about any requests or changes to orders they’ve always responded promptly and helpfully.

28 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Received the wrong baby formula

I have ordered HiPP German Stage 2 Goat Milk Formula (400 gr.) by what I have received is a box of HiPP German PRE Goat Milk Formula (400 gr.)

I am going to travel next week and I have sent multiple emails and no one reached out to me to fix the situation.

4 de outubro de 2025
logotipo da My Organic Formula

Resposta da My Organic Formula

Hi Yazeed,

We’re so sorry for the mix-up. We completely understand how stressful this must be, especially with your upcoming travel. Our team has already reached out to you directly and has sent the correct formula.

Thank you for your patience, and we truly appreciate your understanding.

Warm regards,
The My Organic Formula Team

Avaliado com 5 de um total de 5 estrelas

Great

Changed my review as they addressed my concern and corrected it right away by exchanging them.

23 de setembro de 2025
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Resposta da My Organic Formula

Hi Marianna,

Thank you for sharing your feedback. We’re sorry to hear about your concerns regarding the HiPP Ready to Feed formula. Please be assured that some variation in color between bottles can be normal due to natural ingredients, and it does not affect the safety or quality of the product.

As for your little one’s stool changes, green color and stronger odor can occasionally happen with formula feeding and are not uncommon. That said, every baby reacts differently, and we always recommend consulting your pediatrician for guidance if you have any concerns about your baby’s digestion or tolerance.

We take your feedback very seriously, and our team will be reaching out to you directly to gather more details and provide support.

Kind regards,
My Organic Formula Team

Avaliado com 1 de um total de 5 estrelas

The packages arrived hot and were not…

The packages arrived hot and were not stored securely during delivery and possibly in the warehouse.Improper charging or improper connection scientifically damages components by up to 60%.

13 de setembro de 2025
logotipo da My Organic Formula

Resposta da My Organic Formula

Hi Fawaz,

Thank you for sharing your experience with us. We’re very sorry to hear about the delivery concerns. Please rest assured that we take these matters seriously. All parcels are packed in triple-layer cartons (the strongest quality available), which also provide insulation. In addition, we place clear stickers on each package instructing delivery drivers to keep parcels out of direct sunlight, and we notify UPS to ensure shipments are handled at ambient temperature and not exposed to excessive heat.

We’ll be reaching out to you directly by email to further resolve this matter.

Warm regards,
My Organic Formula Team

Avaliado com 5 de um total de 5 estrelas

Super happy I tried this place out

I was hesitant because I hadn’t heard of this company before. However I tried it out and am so happy I did!! They had a promo going which was great. My only issue is that there was a glitch where I wanted a 5-pack but in the cart it would show up as 10. So odd! I cleared my cookies and it ended up working eventually. Other than that 5 stars and will be shopping again!

11 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

Issue Resolved

We recently ordered baby formula milk and unfortunately encountered an issue with the temperature of the products upon delivery. However, the customer service team was quick to reach out to us and handled the situation with care and professionalism. They responded promptly, offered a replacement, and ensured we received it shortly after. Their excellent communication and fast resolution really stood out, and it helped us feel confident in their commitment to quality and customer satisfaction. We’ve established trust through this experience and will definitely be ordering again. Highly recommend!

10 de setembro de 2025
logotipo da My Organic Formula

Resposta da My Organic Formula

Dear Meera,

Thank you for sharing your experience. We’re truly sorry to hear about the delivery concerns. Please know that we pack all parcels in triple-layer cartons (the heaviest quality available), which also provide insulation. In addition, we place clear stickers on each package to instruct delivery drivers to keep parcels out of direct sunlight, and we notify UPS to ensure the parcels are kept within ambient temperature and not exposed to heat.

We will reach out to you directly by email to further resolve this matter.

Warm regards,
Team My Organic Formula

Avaliado com 5 de um total de 5 estrelas

This may be one of the better options…

This may be one of the better options available today. But the greatest flaw lies in the use of vegetables and seed oils as a source of omega fatty acids. Vegetables and seeds are not proper human food — let alone suitable for infants and children. Plant oils are unstable, inflammatory, and act as toxins in the body. What belongs in infant nutrition are animal-based fats and proteins. These are natural, stable, and fully bioavailable. They nourish growth instead of disrupting it, and they support development in the way the human body is designed to thrive. But the hope is that future generations will be given truly healthy, animal-based options for infants: formulas free from plant poisons, built instead on the foods that have always sustained human life. But thanks for giving us this product

13 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent

I had a small issue with my order and the customer service team handled it in an excellent way. They were very responsive, professional, and followed up with me until everything was fully resolved. On top of that, their products are of great quality and truly reliable. I really appreciate their support and will definitely continue ordering from them. Highly recommended!

5 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

LOVE

Easy ordering, quick shipping and great product my 4 month old loves it! only thing thats worked for her. Thank you!.

2 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

Good customer service

I ordered formula for my baby 2 months before she was born because she could have possibly been born early because IGR, thankfully she was born on time at 40 weeks. But now that I have gone to use my formula it expires next week….the product has a shelf life of 12-18 months.

I messaged my organic formula and they let me know that the date of expiration for liquid formula is shorter and offered me a solution.
I appreciate their customer service.

2 de setembro de 2025
Avaliação não solicitada
logotipo da My Organic Formula

Resposta da My Organic Formula

Hi Nikki,

Thank you for sharing your experience. We’re truly sorry to hear about your disappointment.

Regarding expiration dates, we include information on our website noting that ready-to-feed (RTF) formula has a shorter expiration date than powdered formula primarily because it is already mixed with water, making it more susceptible to spoilage over time. Since it comes in a liquid form, it is more perishable and must remain sterile to ensure it is safe for infant consumption. Unlike powdered formula, which is dry and more stable, ready-to-feed formula does not contain preservatives and is more sensitive to changes in storage conditions. Additionally, the packaging used for liquid formula typically offers less long-term protection compared to the airtight containers used for powder. For these reasons, manufacturers assign shorter shelf lives to RTF formula to maintain safety and nutritional quality.

We appreciate you reaching out to our team and regret that the resolution offered didn’t meet your expectations. Your feedback has been noted, and we’re actively reviewing how we can better communicate shelf-life details and improve the experience for parents who plan ahead.

We’d appreciate the opportunity to assist you further and will be reaching out to you directly.

Kind regards,
My Organic Formula Team

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