Nest.co.uk Avaliações 

Resposta da Nest.co.uk

Atualizado em 25 de ago. de 2026

Updated on 25/08/2026

Dear Marek,

Thank you for taking the time to share with us your experience. We are sincerely sorry to learn that this been less than satisfactory.

We requested on Tuesday 11th August for Trustpilot to reach out to you for additional information to allow us to investigate and resolve any issues. We've unfortunately not received a response from you and without any contact or order details, we're unable to help.

To allow us to investigate the issue you are facing and provide you with full support and a solution, please kindly respond to Trustpilot's request for information or contact our Customer Care Team directly via info@nest.co.uk and a member of our team will do all they can to remedy any issues for you.

Other contact details and methods (e.g. telephone, live chat) can be found on our website www.nest.co.uk

Please note - There are other companies out there with a similar name to ourselves, however, we are not affiliated with them. We are Nest.co.uk, selling furniture and lighting, Are we the company you were looking to reach?

We hope to hear from you soon; Have a lovely day!

Kind regards,

Team Nest

Resposta da Nest.co.uk

7 de abr. de 2026

Hello Kelly,
Thank you for your wonderful 5 star review.
We’re delighted to hear you've enjoyed both our great service and a speedy delivery. Your recommendation means a lot to us, thank you.
We look forward to welcoming you, your family and your friends to Nest again soon.
Kind regards,
Team Nest

Resposta da Nest.co.uk

Atualizado em 1 de abr. de 2026

Dear Peter,

We are sincerely sorry to hear of your disappointment.

All lead times shown on our website are estimates only. With many factors contributing to the lead time, these can be subject to change. We will keep you informed of any delays as soon as they are identified.

Following your confirmed request, a full refund has been processed earlier today, please allow 3-5 days for the funds to show as available in your account.

*Edit 01/04 - We have noted that you have edited your original review. Whilst we appreciate your frustration that your order was delayed, we responded to your first email within 24 hours to offer prompt support. Your request for a refund was not ignored and was granted within 4 hours. As outlined in our emails, whilst a refund was possible, we also hoped to be able and tried to resolve any problems to fulfil your order and provide you with the item you requested and had been patiently waiting for. We can only apologise if our efforts were misunderstood.

Thank you for taking the time to write to us with your feedback.

Kind regards,

Team Nest

Resposta da Nest.co.uk

Atualizado em 25 de fev. de 2026

Thank you for your 5 star review, Yvonne!
We're pleased to hear you're happy with our service; thank you for your kind words and understanding.
We hope to see you shopping with Nest soon :)
Kind regards,
Team Nest

Resposta da Nest.co.uk

9 de fev. de 2026

Hello there,
Thank you for your 5 star review :)
We're delighted to hear that your Verner Panton Chair arrived in perfect condition and met your expectations. It's wonderful to hear also that your previous experience with our team gave you the confidence to shop with us again; thank you for choosing Nest.co.uk.
We value your continued support and look forward to assisting you again in the future.
Kind regards,
Team Nest

Resposta da Nest.co.uk

2 de fev. de 2026

Dear Max,

Thank you for taking the time to share your experience with us. We are sincerely sorry to learn that your recent experience has been less than satisfactory.

Last week, we requested that Trustpilot contact you to obtain additional information so that we could fully investigate and address any issues raised. Unfortunately, we have not yet received a response, and without further details, such as order or contact information, we are unable to progress our investigation.

We kindly ask that you respond to Trustpilot’s request for information, or alternatively contact our Customer Care Team directly at info@nest.co.uk. A member of our team will be more than happy to assist and work towards resolving the matter for you.

Further contact options, including telephone number and a live chat link, are available on our website at www.nest.co.uk.

We look forward to hearing from you.

Kind regards,

Team Nest

Resposta da Nest.co.uk

27 de nov. de 2025

Thank you so much for taking the time to share your experience, Thomas.
We’re sorry we can’t supply what you’re looking for on this occasion, we’re delighted to hear however that Becky and our team provided you with outstanding service, offering helpful guidance and answering all your questions in full.
Thank you for your support and your kind words, we hope to see you return to Nest again in the future 😊
Kind regards,
Team Nest

Resposta da Nest.co.uk

21 de nov. de 2025

Hi Sarah,

Thank you so much for taking the time to share this wonderful review. Your satisfaction means a lot to us.

We’re delighted to hear that your virtual design experience with Ashlee and the Nest team was such a joy and that the process helped bring your vision to life.

Even from afar, we always aim to make the journey seamless, inspiring, and personal , so knowing that the guidance, communication, and attention to detail made a meaningful difference is incredibly rewarding. We’re thrilled that you’re enjoying your new pieces and that the white-glove delivery helped make everything stress-free.

Ashlee and the entire team loved working with you, and your enthusiasm for design made the collaboration even more special. If you wish to come and visit us one day at our Showroom you are always welcome, and we could thank you in person too!

Thank you again for your trust and for inviting us to be part of creating your beautiful, cosy home. We hope you continue to enjoy it for many years to come.

Thank you for choosing to shop with Nest.co.uk

Resposta da Nest.co.uk

14 de nov. de 2025

Hello there,

Thank you so much for your kind feedback!

We’re pleased to hear that the goods arrived in great condition, and that you were happy with our communication.

We’re truly appreciate the recommendation!

Thank you so much for your fantastic review, and for choosing to shop with Nest.co.uk

Kind regards
Team Nest.

Resposta da Nest.co.uk

13 de nov. de 2025

Hello Poppy,

Thank you so much for your kind words!

We’re so pleased to hear that you’ve enjoyed your Nest experience from start to finish, and thrilled to hear that our team could help guide you in finding the perfect pieces for your apartment.

It’s always a pleasure to be part of someone’s design journey and see a space come together beautifully.

Thank you for choosing to shop with Nest.co.uk, we hope to see you back again soon.

Kind regards
Team Nest

Resposta da Nest.co.uk

10 de nov. de 2025

Thanks so much for your fab review, Debbie!
It's wonderful to know you've enjoyed you're experience and feel we have the best designs, we aim to please :)
We're delighted to learn you found our team knowledgeable and helpful, we're always happy to help.
Thanks for choosing to shop with us,
Kind regards,
Team Nest

Resposta da Nest.co.uk

5 de nov. de 2025

Thank you for your wonderful review, Jenny!

We are sorry to hear that you needed to return your item, this is a shame. We’re delighted to know however that you found our team exceptionally helpful and accommodating :)

We appreciate you taking the time to share with us your positive experience. We hope to see you shopping with Nest again soon.

Kind regards,

Team Nest

Resposta da Nest.co.uk

27 de out. de 2025

Thanks so much for your kind words, Teresa!
We're delighted to here you've enjoyed your Nest shopping experience and that your items arrived in perfect condition.
It's great to hear also that our personalised serviced stood out to you, and that you feel well looked after :)
We appreciate your support and hope to see you shopping with us again soon,
Kind regards,
Team Nest.

Resposta da Nest.co.uk

20 de out. de 2025

Thank you for taking time to write to us.

We are sincerely sorry to hear that you are unhappy with your Nest shopping experience.

We will always do all we can to support you. Although we have made every effort to display the colours and finishes accurately on our site, we cannot guarantee that a device’s display accurately reflects these.

Upon further investigation, we have found that the product images on our site are correct and do, to the best of our ability, accurately reflect the product and finish dependent upon the device used as above.

Through further investigations however, it has been found that the colour swatch shown for this item on our site did in error show woodgrain, we apologise for this error and our previous misunderstanding of this.

We have corrected this and will of course cover the return costs in light of this error.

Our team have reached out to you privately on email to make the relevant arrangements and to also apologise for our previous misunderstanding. We now understand it is the swatch which is incorrect and have updated this on our site without delay.

Your feedback is invaluable, thank you for bringing this to our attention.

Please respond to our team directly regarding return arrangements.

Kind regards,

Team Nest.

Resposta da Nest.co.uk

15 de out. de 2025

Hello Elaine,
Thank you for your lovely review.
We're delighted to hear that you are pleased with your light and that it was worth the wait. It's great to hear that you are happy with our service and communications also.
Thanks for choosing to shop with us, we look forward to welcoming you back again soon ⁠:)
Kind regards,
Team Nest

Resposta da Nest.co.uk

22 de ago. de 2025

We're so sorry to hear that your order suffered a delay and was found faulty. Whilst every precaution is taken to prevent this, there are rare occasions where unfortunately this can happen.
We will always resolve any issues as promptly as possible and it's great to see that the replacement lead time provided was significantly improved.
It is a shame to hear that you chose to cancel your order but we do understand given the time involved and we’re pleased to know that you’re happy with the speed of your refund.
We do hope this will not prevent you from choosing to shop with Nest in the future, we hope to have an opportunity to work with you again soon,
Thank you for taking the time to leave your feedback.
Kind regards,
Team Nest

Resposta da Nest.co.uk

28 de jul. de 2025

Hello Ana,
We're truly sorry to hear about your experience with the rug not matching your expectations in terms of colour.
Dependent upon the device you are using and the colour representation of the devices screen, colours and finishes can vary slightly as you are aware. There is a section within our terms and conditions outlining this as below:
Section 4.1 - Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because some of our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website may vary slightly.
We do strive for accurate representation on our website however, and we understand how frustrating it can be when the product doesn't match what was expected.
If an error is made and items do not match their description, we will of course provide a free of charge return or a refund of your delivery fee upon arrival of your goods back at our warehouse once the error is confirmed and reviewed by our team.
Your feedback regarding the return policy and customer service experience has been taken on board as we continually work to improve. Our Customer Experience Manager will reach out to you directly to discuss further and assist with the relevant arrangements.
Thank you for sharing with us your thoughts; we hope you'll provide us with an opportunity to restore your faith in us in the future.
Kind regards,
Team Nest

Resposta da Nest.co.uk

16 de jul. de 2025

Thank you for your wonderful review and your kind words!
Our Warehouse Team are delighted to know that you are impressed with the secure packaging of your order 😊
We’re pleased to hear your items have arrived safely and promptly.
Thank you for choosing to shop with Nest.co.uk.
Kind regards,
Team Nest

Resposta da Nest.co.uk

19 de mai. de 2025

*We noticed the below response posted by us back in February had been removed in error, we apologise for any inconvenience caused.*
Dear Thomas,
Thank you for your review, we appreciate you taking the time to provide your feedback.
I am sincerely sorry to hear of the damage to your order, I understand this must be very disappointing after waiting the lead time.
Our Warehouse team between them have many years of experience and consistently package goods to the highest standards.
Goods are quality checked before packaged and dispatched. Sometimes however, despite our best efforts and the sturdiest protection, damage in transit can still occur.
If items arrive damaged, we endeavour to provide a resolution for you as swiftly as we can. Lead times may be applied for replacements where we do not hold stock.
I understand a resolution was agreed and arranged promptly, I can only apologise if the resolution provided was not the one you were hoping for.
If you have any questions or you would like to discuss your order, we are of course happy to do so. Please contact our Customer Care Team via info@nest.co.uk or on +44 114 2433000 who will be more than happy to answer any questions you have.
Kind regards,
Team Nest.

Resposta da Nest.co.uk

19 de fev. de 2025

Dear Chris,

I am very sorry to hear you are unhappy with your experience.
As a small independent retailer, we do our best to be as flexible as possible. We currently offer a 14-day returns policy as per our terms. Of course, where possible, we are happy to be flexible, but unfortunately, this is not always an option.

While other retailers may offer 30 days or longer, we do not currently offer this service. We are reviewing this policy, and if we are able to adjust and extend it moving forward, we will, of course, do so. 
I am also sorry to hear of your disappointment in our shipping fees, these fees are calculated based on the sizes and weights of the items along with the method of transport required. Purchasing multiple items, you will see a discount applied to the shipping charge rather than the full shipping charge applied per item however as the weight and size of the order increases when adding items, the delivery charge will increase accordingly. We endeavour to provide the best prices possible every time, I can only apologise that the cost of this service was more than expected on this occasion.

We monitor our fees to ensure we remain as competitive as possible, these are updated accordingly when possible,

We strive to provide an exceptional customer experience, I am very sorry to hear that we have not been successful on this occasion.
It saddens us to hear that you will not shop with us again in the future, we do hope you may return in the near future to allow us the opportunity to restore your faith in us.

Thank you for taking the time to provide us with your feedback,

Kind regards,

Team Nest