Pleo - Danmark Avaliações 175

Det har været helt uacceptabelt ringe forløb med kæmpestore tekniske problemer med at komme igang. Jeg har forgæves forsøgt i 6 måneder at få kontakt til en account manager for at høre om vi kan få cash-back. Samme engelsksprogede med indisk navn der skriver hver måned "I hope everything and you heard from your account manager, that it worked out and I am closing this ticket now". Det er absurd at være en del af.

Nu stopper de bare mine automatiske overførsler mellem konti så mine betalinger blokeres uden varsel. Når jeg så skal genoprette reglen skal jeg betale 480 kr om måneden for "cash-management" modulet.

Jeg har hørt det anbefalet mange steder ude i byen, der må simpelthen ske et eller andet vildt inde bagved i det selskab. De lader ikke til at have styr på noget.

They wont delete my account.
Several emails back and forth.
Still spamming me.
When i write to them they send super formal long emails like they're some kind of robot.
Harrasment at this point...

Har nu forsøgt adskillige gange at få lukket min konto og overført mine penge. Men det er umuligt :-(

God råd, find nogle andre at samarbejde med

Sonja was very fast in replying to my, and the problem was resolved with professional assistance.

Næsten hver gang jeg benytter mit firmakort hos Pleo, bliver der sendt en notifikation til min telefon på pleo appet jeg skal godkende, hvilket er fint - hvis det virkede!

75% af gangene kommer notifationen ikke, eller hvis den gør, så trykker man på den, og man ryger bare ind i pleo appet uden noget at godkende!

Jeg er så træt af pleo, og håber meget snart vores financeafdeling skifter dem ud!

Jeg er virkelig chokeret over hvor dårlig support der er. Jeg opdaterede min app (som var påkrævet) og skulle efterfølgende logge ind. Taster mail og password, får en verification code på SMS, som jeg indtaster og sidste step er at åbne en mail fra dem med et link til at logge ind. Linket har dog en 404 fejl. Jeg forsøger gentagende gange over flere dage uden held. Jeg kontakter support, som tager sig rigtig god tid til at 'undersøge sagen', før de kommer tilbage og siger, jeg skal klikke på linket med det samme for at ikke at få besked om 'udløbet link'. Får flere af den slags meget ubehjælpsomme beskeder. Problemet er stadig ikke løst, men tilsyneladende ved at blive undersøgt, men har ikke meget tiltro til det.

Jeg kan imidlertid ikke bruge appen, ikke bruge mit kort på nettet (skal godkende køb i appen) og skal på forretningsrejse i morgen.

Sindsygt frustrerende mangel på kundeservice på et produkt, hvor man virkelig ville forvente bedre. Jeg bad flere gange om at tale med en anden, men det var ikke muligt. Chatten foregik på maskinoversat dansk og ind i mellem fik jeg beskeder på tysk og polsk.

i am very dissapointed with the support team and the fact that you cannot speak to a human. i have been writing emails and speaking to the chat and got nowhere. My query relates to funds not being uploaded into our account going back to 17th July and todays its the 30th October and still no solution.

Amazing Team & 100% reliable!
Thank you Jose and Igor for being so professional, helpful and supportive. Thank you!

We recently ordered business cards. Before we had even unpacked them from the delivery package, we uploaded some funds and almost instantaneously got hit by 3 fraudulent transactions emptying the funds. On checking, the card number used isnt even one we have been provided with and we tried to reset the login only to physically see the pin changing without our input. Customer service/fraud line is an email that takes days to respond - oh and we have now received and been charged for more cards for the same staff we didnt request! AVOID INSIDE FRAUD

Jeg er ny i Pleo, og skal have hjælp til opsætning, og har booket 3 møder med dem. Det ene aflyste de uden grund. Det andet møde dukkede de ikke op til, og det tredje møde er de heller ikke dukket op til.
Man kan heller ikke komme igennem til nogen support.

Vi har nu været kunder i Pleo i 2 år. 19.9 sker en oversørsel på 55.000 DKK fra vores bank konto, de er nu væk, og ikke på vores wallet. Jeg har dokumenteret alt og sendt til dem af flere gange igennem de sidste 14 dage, og forsøgt at komme i kontakt med dem via chat, email og telefon, ingen tager ansvar. og jeg har derfor i dag sendt dem en final notice, og at jeg må gå til finans tilsynet for at aflevere sagen. Det er simpelthen utroligt at så godt et produkt, skal have sådan en ringe kundeservice, hvor man ikke kan få hjælp.

This company goes out of their way not to help their clients. Its actually quite funny. Their enginuity to avoid helping and getting real life people involved is amazing. Meanwhile prepare yourself spending hours chatting with bots and reading articles that wont solve your problem.

Godt produkt - elendig service
Inden du signer op så overvej om du kan klare dig uden support, for deres chat bot er helt til månen og det er kun en smule bedre med deres live chat, som så er nærmest umulig at komme igennem til. Jeg har kunder der kører upåklageligt og hvor det er super nemt for kunderne, men problemet opstår ligeså snart der er behov for support, for så er man efterladt på perronen, og de har øjensynligt ikke tænkt sig at ændre på det.

Hurtig hjælp, og god kundeservice :-)

I have had a Pleo Account, one user, one card that was erroneous charged of 500 DKK per month for about a year (≈ 6,500 DKK) as the trial account was ugraded without any notice.

Pleo rejects my refund and claims that I manually upgraded the plan and set the billing cycle
The log that Pleo itself refers to shows the opposite and does not document any plan change at all:
source = "system" and sourceUserId = "system" → the action was executed by the system, not a user.
No fields regarding plan (Beyond/Essential/Starter), i.e., no documentation of a user-initiated plan upgrade.

Pleo has not produced a separate audit entry for the actual plan change (with user ID, timestamp, etc.). Yet the incomplete log is being used to dismiss my claim.

Furthermore the product/service did not deliver as promised. Category setup did not work at the start.
Dinero integration failed (including invalid_grant), so export was not stable.
In reality, this has made Pleo mostly function as a receipt archive – not a tool I could work effectively in. I accepted as I was under the impression that I was on the free plan.
I was not aware of the charce until i had to login to prepare the annual report. I have not received invoices/notifications regarding transition to a paid subscription at any time.
I reached out right away to make Pleo aware that an error on the billing account had occured.

Complaint was submitted on 02.07.2025. Pleo itself states 15–35 business days to resolve
“Final” rejection came on 08.09.2025 – without addressing that their own log shows a system action and no plan change.

The combination of charges without clear consent/notification, ongoing technical failures, and a rejection based on a log that both contradicts the claim and is incomplete means I cannot recommend Pleo – especially not to small businesses that need transparency and stability.

A reasonable refund of a modest amount could have settled the case. Instead, responsibility is placed on the customer despite data pointing to a system action, and without presenting the necessary audit trail for an actual plan upgrade.

Very dissapointing as I have used Pleo multiple times in other companies, in the past, and have been reccommending Pleo in my network several times.

I guess that company culture has changed and the product and the service is no longer to be trusted. Such a shame.

James De Sousa help me with my questions and noted my wishes for Pleo.
Pleo is easy to use for both card holders and the admin. And the reimbursement module is great when employees have paid company expenses.

Fraud suspicions are never pleasant, but I want to highlight the excellent support we received from Pleo. Jozef from their fraud department was swift, polite, and professional throughout the process. It’s reassuring to know we can rely on partners like Pleo when it matters most.

Svindel!! Jeg har overført 8000kr til vores nye pleo konto og de hverken svarer, er til at få fat på eller svarer når banken laver recall!

Top up shift easy ApS

Håbløs support. Forsøgt flere uger at få kontakt med henblik på at opgradere til årsabonnement så man kan få cashback. Der bliver ikke vendt retur selv om de lover det på chatten.
Overvejer stærkt at finde alternativ.

José got back to me as soon as the issue was resolved with the technical team. Much appreciated.