Absolutely horrible support. It is non-existent, and if the platform worked well, it would have been fine, but the platform has so many issues, so many times where you need to get in touch with suppor... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoRavnsborg Tværgade 5C, 2200 København, København N, DK
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I had a fraud case that was both stressful and time-sensitive — and Jozef handled it insanely well. From the start, he was sharp, responsive, and clearly knew exactly what he was doing. He not only re... Ver mais
A empresa respondeu
Når man kommer fra et andet expense system til Pleo bliver man godt nok hurtig glad for integration og intelligens omkring dine udgifter. Du sparer bare en masse tid med Pleo og det er der styrken li... Ver mais
Jozef and Preethi have been extremely helpful in a fraud case. Insane speed in responses and really gave us the feeling that our case is taken care of. 10/10 customer support - have rarely experienced... Ver mais
Detalhes da empresa
- Empresa de Software
- Empresa de Programa de Contabilidade
- Serviço B2B
- Instituição Financeira
- Serviço de pagamento
- Fornecedor de software
Escrito pela empresa
Intelligente firmakort til din virksomhed. Pleo hjælper dig med at spare tid og penge på udgifter, abonnementer, tilbagebetalinger og meget mere.
Informações de contato
Ravnsborg Tværgade 5C, 2200, København, København N, Dinamarca
2,8
Bom
175 avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
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ery disappointed with Pleo’s handling of a fraud case
I am deeply disappointed with my experience with Pleo. Three months ago, £1,600 was spent from my account in just 19 minutes across three different websites – all without my authorization. This is clearly a case of fraud, yet despite multiple follow-ups, Pleo has still not refunded my money.
The handling of this issue has been slow and ineffective. Waiting three months to resolve such an obvious case of fraud is far from acceptable, and it has left me feeling uneasy about putting any funds on my Pleo card in the future.
I expected a more professional and responsive approach to a serious issue like this. Until Pleo takes full responsibility and resolves this, I cannot recommend their service to others.
12 de novembro de 2024
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Fantastisk partnerskab og fremragende support fra Fred
Vi har været utrolig glade for vores partnerskab med Pleo, som har spillet en central rolle i vores arbejde med kunderne. Pleo har gjort det muligt for os at optimere og forenkle vores økonomistyring for kunderne, hvilket har haft en positiv indvirkning hele vejen rundt.
Vores kontaktperson, Frederik Gail, har været en uvurderlig støtte gennem hele forløbet. Han er ikke kun venlig og imødekommende, men også hurtig til at reagere og finde løsninger, når vi har haft spørgsmål eller brug for hjælp. Frede har virkelig gjort en forskel, og vi sætter stor pris på hans professionalisme og engagement.
Vi kan kun give vores varmeste anbefalinger til Pleo og Fredfor deres fremragende service og værdifulde partnerskab!
31 de outubro de 2024
Avaliação não solicitada
Resposta da Pleo - Danmark
Kære Andreas D,
Tusind tak for din fantastiske anmeldelse og for at dele din positive oplevelse med Pleo og vores kollega Frederik Gail. Det glæder os meget at høre, at I har været tilfredse med partnerskabet og den support, som I har modtaget. Det er vores mål at gøre økonomistyringen nemmere og mere overskuelig for vores kunder, og det lyder til, at det har været tilfældet for jer.
Vi er også yderst taknemmelige for at høre om din oplevelse med Frederik - han vil uden tvivl blive glad for at høre dine rosende ord.
Vi ser frem til at fortsætte det gode samarbejde og står altid klar til at assistere jer.
Med venlig hilsen,
Team Pleo
I recently had the pleaExceptional Support and Seamless Experience with Pleo! ⭐⭐⭐⭐⭐sure of using…
I recently had the pleasure of using Pleo, and the experience has been phenomenal! Not only is the platform intuitive and perfectly designed for managing expenses with ease, but the support I received made the entire process even better.
Special shoutout to Jozef Brodala, the Senior Customer Support Specialist, who went above and beyond to ensure my chargeback case was resolved quickly and thoroughly. Jozef’s professionalism and knowledge made a huge difference. If you’re looking for a seamless expense management solution backed by a team that genuinely cares, Pleo is the way to go!
10 de agosto de 2024
Avaliação não solicitada
Resposta da Pleo - Danmark
Hello Aleksandar,
We are immensely grateful for your fantastic review. It's heartwarming to hear about your exceptional experience with Pleo, and we're delighted that our platform has met your expense management needs seamlessly.
A big thank you for acknowledging Jozef Brodala's dedication and expertise. We are proud to have him on our team, and we're glad he could assist you with your chargeback case promptly.
Clients like you make our job a pleasure. We're always here to support you and look forward to continuing to serve you.
Warm regards,
Team Pleo
Really a great and easy to use app
Really a great and easy to use app
Sometimes you first realize how great a product is, when you need help - which in my case was the time, where I got scammed.
Jozef from Pleo Support stepped in, and help me getting my money back - and during the process, he made sure that was well informed.
Great job, Jozef :-)
22 de outubro de 2024
Avaliação não solicitada
Resposta da Pleo - Danmark
Hello Bo,
Thank you for taking the time to share your positive feedback with us! We're pleased to hear that you find the Pleo app great and user-friendly. It’s also wonderful to know that Jozef provided you with the support you needed during a challenging time. We always strive to be there for our customers, especially in times of need.
Best regards,
Team Pleo
Quick response
Customer support specialist Jozef Brodala respond quickly and constantly providing an update related to the status of our fraud report. All information he has been providing was clear and precise. Now our case is closed and we got the refund.
16 de outubro de 2024
Avaliação não solicitada
Resposta da Pleo - Danmark
Hello Rez,
We greatly appreciate your feedback about our customer support. It's rewarding to hear that Jozef provided you with quick and clear updates throughout the resolution of your fraud report. We're pleased to learn that your case was closed to your satisfaction and that you received your refund.
Your experience with Pleo is important to us, and we're here to support you whenever you need it.
Have a great day. Best regards, Team Pleo.
Team committed to exceptional service.
Fast and reliable customer service.
9 de outubro de 2024
Avaliação não solicitada
Resposta da Pleo - Danmark
Dear Anna,
Thank you for your positive feedback on our customer service. We are delighted to know that you experienced our team's commitment to providing fast and reliable support. Your satisfaction is our top priority.
Warm wishes,
Team Pleo
Jozef made an excellent service…
Jozef made an excellent service regarding a fraud experience we had with stolen card-data.
we got the money back and had great service
29 de setembro de 2024
Avaliação não solicitada
Resposta da Pleo - Danmark
Hello Kristian,
We're so pleased to hear about your positive experience with Jozef and that the issue with the stolen card-data was resolved to your satisfaction. Ensuring that your funds are secure and assisting you promptly is a priority for us at Pleo. Thank you for acknowledging our service with your kind words.
Wishing you continued peace of mind with your transactions.
Best regards,
Team Pleo
Quick and helpful support
Customer support was friendly and very helpful in a matter that led us to believe it was fraud with one of our credit cards.
The process initiated was comprehensible and transparent at all times.
23 de setembro de 2024
Avaliação não solicitada
Resposta da Pleo - Danmark
Dear Sportograf Accounting Team,
Thank you for taking the time to leave us a 5-star review. We're very pleased to hear that you found our customer support to be friendly and helpful, especially during a situation as concerning as a potential fraud. It’s great to know that the process was clear and understandable for you. We always strive to maintain transparency and support you in every possible way.
If you require any further assistance, please do not hesitate to reach out to us.
Warm regards,
Team Pleo
1111
Jeg føler, at der bliver taget hurtigt hånd om de problemstillinger jeg oplever. De bliver løst meget hurtigt og jeg får altid en update, hvor langt de er i processen. Jeg har Nikol som kontaktperson og hun yder altid en god service.
28 de agosto de 2024
Avaliação não solicitada
Resposta da Pleo - Danmark
Kære Helle,
Tusind tak for din særlige anerkendelse og de fulde fem stjerner. Det glæder os at høre, at dine oplevelser med Pleo er positive, og at vores hurtige problemhåndtering samt opdateringer om processen lever op til dine forventninger. Det er fantastisk at vide, at Nikol leverer god service og gør din oplevelse endnu bedre. Vi sætter stor pris på din feedback og ser frem til at fortsætte vores samarbejde.
Med venlig hilsen,
Team Pleo
great product and good service
19 de setembro de 2024
Avaliação não solicitada
Resposta da Pleo - Danmark
Hello Thomas,
Thank you so much for your kind review. We're delighted to hear that you're enjoying both Pleo's product and service. Your satisfaction is our top priority and we're glad we could meet your expectations.
Warm wishes,
Team Pleo
Detecting and reversing fraud detection…
Detecting and reversing fraud detection was a breeze with Pleo. We've been using them for 2+ years now and have no complains. The support team is also pretty responsive!
17 de setembro de 2024
Avaliação não solicitada
Resposta da Pleo - Danmark
Hello Siddharth,
We truly appreciate you taking the time to share your positive experience with Pleo over the last 2+ years. It's fantastic to hear that our fraud detection system has been effective for you, and that our support team has been able to assist you promptly. We aim to continue providing you with great service and we are here for any future needs you may have.
Warmest regards,
Team Pleo
Best Customer service
Pleo customer team is so efficient and helpful. They were so fast to solve our problem. We got the fraud transactions and got the refunds less than 2 weeks. Thank you again!
26 de agosto de 2024
Avaliação não solicitada
Resposta da Pleo - Danmark
Hello Vivino,
We are so glad to hear that your issue was resolved efficiently and that you're satisfied with our customer service team. It's our top priority to ensure your transactions are secure and any issues are dealt with swiftly. We appreciate you taking the time to leave a review.
Have a wonderful day. Best regards, Team Pleo.
great account manager
11 de setembro de 2024
Avaliação não solicitada
Resposta da Pleo - Danmark
Hello Sander,
Thank you for taking the time to leave us a 5-star review. We're delighted to hear that you've had a great experience with your account manager! We always strive to provide top-notch service, and it's wonderful to know that it's making a difference.
If there's anything more we can do for you, please let us know.
Best regards,
Team Pleo
Fast respond and help from James
11 de setembro de 2024
Avaliação não solicitada
Resposta da Pleo - Danmark
Hello Malene,
Thank you for taking the time to share your experience. We're delighted to hear that James was able to assist you swiftly. Your satisfaction is our top priority, and it's wonderful to know we're on the right track.
Warm wishes,
Team Pleo
We are very happy with the support from…
We are very happy with the support from Nikol Rej Notlev and Sofia Poulsen, but the general support from the support team on everyday issues is not always working. There are issues, which we have highlighted several times, but they have not yet been resolved.
10 de julho de 2024
Avaliação não solicitada
Resposta da Pleo - Danmark
Dear Julia,
Thank you for taking the time to share your feedback with us. We're glad to hear that you've been happy with the support received from Nikol Rej Notlev and Sofia Poulsen. Your appreciation means a lot to them and to our entire team.
We sincerely apologize for any inconvenience you've experienced with our general support team regarding unresolved issues. Your concerns are important to us, and we are committed to ensuring that they are addressed properly. Rest assured, your feedback is being taken seriously, and we will look into the matters you've brought to our attention.
Thank you again for your patience and for bringing these matters to light. Our aim is always to provide the best possible service, and your input helps us to continually improve.
Warm regards,
Team Pleo
We're really happy with Pleo—it’s made…
We're really happy with Pleo—it’s made managing our expenses so much easier! A big thanks to our Account Manager, Nikol Notlev, who’s always quick to respond and helps us get the most out of the new features. She also checks in with us regularly, which is super helpful. Her support has been fantastic!
26 de agosto de 2024
Avaliação não solicitada
Resposta da Pleo - Danmark
Hello Nasim,
Thank you for taking the time to leave us such a positive review! We're delighted to hear that Pleo has simplified managing your expenses and that you're happy with the support provided by Nikol Notlev. We're lucky to have her on our team, and we'll be sure to pass on your compliments. If there's anything more we can do for you, just let us know.
Warm wishes,
Team Pleo
1 stjerne fordi jeg ikke kan give minus…
1 stjerne fordi jeg ikke kan give minus stjerner! En af vores medarbejderes pleokort er blevet misbrugt, sjovt nok samme dag som der var windows nedbrud over det meste af verden. vi har dokumentation for at medarbejderen er i Hamburg når kortet bliver brugt i UK! butikken i UK har sågar sendt en kvittering retur med en anden kvindes navn på kortet! og alligevel har de indtil nu brugt 45 dage (vel har de ej!) og skal bruge yderligere 45 dage på at finde pengene, hvis vi fastholder kravet. De startede med at anklage medarbejderen for at have lånt kortet ud til en vildt fremmed!! De 400 pund er nok desværre tabt for evigt! Men nu har vi meldt Pleo til politiet og finanstilsynet for det er ikke ok at de ikke ved hvordan man håndterer kortsvindel!
19 de julho de 2024
Avaliação não solicitada
great service and helpful with card…
great service and helpful with card fraud and I got all my money back. Otherwise I use pleo every day and I am really happy with the concept
13 de agosto de 2024
Avaliação não solicitada
Resposta da Pleo - Danmark
Hello Adrian,
We're really pleased to hear that you're enjoying using Pleo and that our service, especially in dealing with card fraud, met your expectations. Ensuring you feel secure while using Pleo is our top priority, and knowing you got all your money back gives us immense satisfaction. It's great to know that Pleo is a part of your daily routine and that you are happy with our concept. Your support means a lot to us.
Thank you for sharing your thoughts, and please continue to reach out if you need any assistance.
Best regards,
Team Pleo
Saves us a lot of time.
21 de agosto de 2024
Avaliação não solicitada
Resposta da Pleo - Danmark
Hello Daniel,
It's wonderful to hear that Pleo has been a time-saver for you! We truly appreciate your five-star review and are glad to support you and your business.
Best regards,
Team Pleo
The assistance provided by Jozef was…
The assistance provided by Jozef was fast and very helpful! He helped me with wrong transaction, which was very important for our company! Thank you, Pleo team!
9 de agosto de 2024
Avaliação não solicitada
Resposta da Pleo - Danmark
Hello Zhivko Vodenicharov,
We're delighted to hear that Jozef provided quick and helpful support with the wrong transaction you encountered. It's great to know that this assistance was significant for your company. Your appreciation means a lot to us, and we'll be sure to pass on your thanks to the whole Pleo team.
Best regards,
Team Pleo
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