Well I found these guys well browsing through my works Cycle to work scheme website on the off chance while looking for a specific model of bike within budget. The team, especially Steven we... Ver mais
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Veja o que dizem as avaliações
Excellent experience at the kilburn store. Moj was very helpful he fixed my scooter within 15 minutes. Super knowledgeable as well.Would definitely recommend you fix here!
A empresa respondeu
Ordered 2 kukirin G3 pro’s and arrived 2 days later brilliant service! Had air in one of the back hydraulic brakes so Fred ordered me a bleed kit to be delivered to my house and i bled the brake... Ver mais
A empresa respondeu
Best E scooters / E-bikes service and shop in London. I had finally found intelligent engineers who resolved my problems with IENYRID Scooter (Es1 model). They fixed it within one hour o... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.
Informações de contato
2 Oxford Road, NW6 5SL, London, Reino Unido
- 020 7072 2847
- info@rapidscooter.co.uk
- rapidscooter.co.uk
4,8
Excelente
472 avaliações
Pede aos clientes que avaliem
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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Well I found these guys well browsing my cycletowork scheme…
Well I found these guys well browsing through my works Cycle to work scheme website on the off chance while looking for a specific model of bike within budget.
The team, especially Steven were super responsive, always replying and answering my questions I had. They helped me find the right fit for me with the budget/voucher I had raised.
Nothing but good things to say about these guys, the put the "Rapid" in Rapid Scooter Master for sure.
The bike is great, runs a dream and I've even had a follow up conversation for a very minor mark on one mud guard.
Highly recommend this personal touch service when spending what can be a serious amount of cash, I would rather use these guys over a big seller.
19 de agosto de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Iqbal, thank you so much for the great rating and for taking the time to leave us a review. We're really glad you had a good experience with us. If you ever need anything else, just reach out, we're always happy to help!
Excellent experience at the kilburn…
Excellent experience at the kilburn store. Moj was very helpful he fixed my scooter within 15 minutes. Super knowledgeable as well.Would definitely recommend you fix here!
21 de agosto de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Ella, thank you so much for the lovely review. We're so glad Moj was able to get your scooter fixed within 15 minutes at the Kilburn store, he'll be delighted to hear his knowledge and help made such a great impression. Thanks for recommending us, and please reach out anytime you need us again!
⭐ 1-Star Review
⭐ 1-Star Review – Very Disappointing Experience
Extremely disappointed with RapidScooter. I contacted them within 30 days of purchasing my e-bike because I wanted to return it, but they refused because the bike had covered some mileage.
Since then, I have barely used the bike and the mileage is still almost the same. I paid around £1,500 including insurance, and now, because I’m moving house, I even offered to sell it back to them for much less than I originally paid. Still, I was given no meaningful help.
I feel they were happy to take my money but showed very little understanding or flexibility when I genuinely needed assistance. Based on my experience, their after-sales customer service has been extremely disappointing.
I would personally not recommend RapidScooter, especially if after-sales support and flexibility are important to you.
28 de abril de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Saad,
We're sorry you're unhappy with the outcome. Our 30-day policy covers change-of-mind returns on bikes in as-new condition with only minimal test mileage. Your bike had covered more than 25 miles and had no fault, so it fell outside those terms.
We did offer an alternative: bringing the bike to one of our branches so a manager could assess a possible buy-back, given the purchase was around four months ago just to add. That offer was met with profanity and abuse towards our staff by email, which is why matters progressed no further. We take our team's welfare seriously.
Despite the tone of your last email, that offer still stands. We'd ask you to note that it is made purely as a gesture of goodwill and is not something you are entitled to under our terms or your purchase. If you'd like to take it up on a respectful basis, please contact us at info@rapidscooter.co.uk.
Kind regards,
The RapidScooter Team
Polite,Humbale and very efficient…
Polite,Humbale and very efficient owner.Very reasonable prices.
15 de agosto de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Adil, thank you so much for your kind words! We're glad you found the service polite, humble and efficient, and that you felt the prices were fair. I'll be sure to pass your compliments on to the team. Looking forward to helping you again whenever you need us!
Very nice service
Very nice service
Always happy to help
Very talented
13 de agosto de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Jamshid, thanks a lot for the lovely review! We're so happy to hear you found the service great and the team talented and always ready to help. Don't hesitate to reach out if you ever need anything else.
It is very good shop also i was very…
It is very good shop also i was very happy for service and friendly
11 de agosto de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Ahmed, thank you for the great review! We're really pleased you had a happy experience with our service and found the team friendly. We hope to see you again soon, and feel free to reach out if you ever need anything.
rapid Scooter master is very friendly I…
rapid Scooter master is very friendly I have bought a bike last summer still using it each time free air controlling and I’m so happy I recommend here to all friends just try ones thank you.
8 de agosto de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Abdollah, thank you so much for your kind words and for recommending us to your friends! We're delighted your bike from last summer is still going strong and that you're enjoying our free air controlling service. If you ever need anything else, we're always here to help.
Excellent service very helpful and…
Excellent service very helpful and friendly sale assistance well recommended
7 de agosto de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Eman, thank you for the lovely review! We're so glad our team was helpful and friendly during your visit, and we really appreciate you recommending us. Please don't hesitate to reach out if you need anything in the future.
They fix bikes very good with 100%…
They fix bikes very good with 100% attention they dont cut any corners or leave any issue untouched and they have great prices
2 de agosto de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi sav, thank you for the great feedback! We're glad our team gave your bike the attention it needed without cutting corners, and that you found our prices fair. Feel free to reach out anytime you need more help.
This store is Great and people were…
This store is Great and people were really nice with us by helping us to fix our bikes as well!
1 de agosto de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Jair, thank you so much for the fantastic 5 star review! We're thrilled to hear our team was able to help fix up your bikes and that everyone was so nice to you along the way. Friendly, reliable service is exactly what we aim for, and we'll be sure to pass your kind words along to the team. If you ever need anything else down the road, whether it's another repair or just some bike advice, please don't hesitate to reach out. Thanks again for choosing Rapid Scooter!
Thank you so much sanj for helping me…
Thank you so much sanj for helping my mother and I was able to sort out my mom’s bike quickly. Bike is perfect for her. 10/10 customer service from sanj and would highly recommend him for help.
27 de julho de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Jodie, thank you so much for these kind words! We're delighted to hear Sanj took such great care of you and your mum, and that her bike is sorted and running perfectly. We'll be sure to pass along your thanks to him. Thanks again for choosing us, and please don't hesitate to reach out if you ever need anything else.
Great customer service
Great customer service, offers repairs also, pricey but at least they do the service. Went out of their way to help me out as well. Thanks.
20 de julho de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi HoKc, thank you so much for this lovely review! We're really glad our team could go out of their way to help you and get your scooter sorted. We appreciate you taking the time to share this and look forward to seeing you again soon!
Ordered 2 kukirin G3 pro’s.
Ordered 2 kukirin G3 pro’s and arrived 2 days later brilliant service!
Had air in one of the back hydraulic brakes so Fred ordered me a bleed kit to be delivered to my house and i bled the brake myself no absolutely perfect.I enjoyed it so much I proceeded to bleed all 4 brakes 😁
Fred offered to have a local shop do the work and they cover the bill but I chose the bleed kit route myself as I’m confident in these jobs… cheers Fred and cheers rapid scooter master! 👍
3 de julho de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Shane, thank you for the brilliant review! We're delighted the G3 Pros arrived so quickly and that Fred could sort you out with a bleed kit for the brakes. Kudos to you for tackling all four yourself, that's real dedication! Thanks so much for choosing Rapid Scooter Master, we really appreciate it.
Great service and expertise!
19 de julho de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Maxim, thank you so much for the kind words! We're really glad you had a great experience with our team and their expertise. We appreciate your support and hope to see you again soon!
Went in just pump my air and they did…
Went in just pump my air and they did it with a smile. Very polite and helpful
14 de julho de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Jamal, thank you for the lovely review! We're so glad our team could sort your air pump with a smile. It's great to hear you found us polite and helpful, we hope to see you again soon!
I come here very regularly
I come here very regularly, always great and friendly service!
11 de julho de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Raphael, thank you so much for being a regular customer and for these kind words! We really appreciate your continued support and look forward to seeing you again soon.
Very helpful nice shop
8 de julho de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Avraam, thank you so much for the kind words! We're really glad you found the shop helpful and enjoyable to visit. We appreciate your support and hope to see you again soon!
Amazing customer service
Amazing customer service
They Wii look after you
5stars
7 de julho de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Ash, thank you so much for the amazing 5 star review! We're thrilled you had such a great experience with our team looking after you. We really appreciate your support!
Bought a scooter from the website
Bought a scooter from the website. Fast delivery and well packaged. Website is easy to access and has loads of product information. After placing the order I needed to amend it and the customer service was purely amazing. Quick response over email and was sorted in no time. 10/10
1 de julho de 2026
Avaliação não solicitada
Resposta da Rapid Scooter Master
Hi Ramona,
Thank you so much for your review. We're glad you've had a great experience with us!
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