Fleur and Shan went above and beyond for us at Proserpine airport Exceptional customer service The brand new care provided was a dream to drive and we will definatly be recommending your company... Ver mais
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Veja o que dizem as avaliações
We were supplied with a Skoda (which we did not book) where the indicators and wipers were back-to-front. The next challenge was that we were unable to locate the Navigation, which caused us a grea... Ver mais
Glen was amazing and so helpful. Super friendly and his customer service was great. I have had some poor experience with rental car companies but because of Glens service, I would definitely contin... Ver mais
We were absolutely blown away by the service and care. We had booked a vehicle through a third party, the car was small upon pickup. We returned, explained the situation and was offered an upgrade by... Ver mais
Detalhes da empresa
Escrito pela empresa
Redspot Car Rentals is Australia's fastest growing car rental company. They offer a variety of young rental vehicles to hire at airport and downtown locations across the country at fantastic prices and exceptional service.
Informações de contato
7 Coleman Street, NSW, Mascot, Austrália
- 1300668810
- feedback@redspot.com.au
- redspot.com.au
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Super easy and efficient
Super easy and efficient, friendly service from Sam - thank you!
Glen was amazing and so helpful.
Glen was amazing and so helpful.
Super friendly and his customer service was great.
I have had some poor experience with rental car companies but because of Glens service, I would definitely continue to rent through Redspot.
Fantastic service at Gold Coast airport…
Fantastic service at Gold Coast airport
Thanks so much
Fleur and Shan went above and beyond…
Fleur and Shan went above and beyond for us at Proserpine airport
Exceptional customer service
The brand new care provided was a dream to drive and we will definatly be recommending your company to everyone we know
Kindest regards ✨️
Will always support an Australian owned…
Will always support an Australian owned and operated company who provides good service, competitive pricing and a sound product, all of which Redspot achieved. Best car rental company I have used, would highly recommend.
NO NAVIGATION!
We were supplied with a Skoda (which we did not book) where the indicators and wipers were back-to-front.
The next challenge was that we were unable to locate the Navigation, which caused us a great deal of frustration getting around as we were not familiar with the area at all. Towards the end of our rental, due to no Navigation, we got lost on our way to the airport, running out of time to refuel the car and with a great deal of stress, almost missing our flight. We did ask the counter staff at Cairns Airport to please make allowance for the fact that we ran out of time to refuel and not charge us at the highest rate. We were, however, charged an exorbitant amount for fuel.
Bad services
I called 3–4 times, and when they finally picked up, the staff were rude and hung up before I could even finish speaking.
I rented a car from Redspot at Sydney…
I rented a car from Redspot at Sydney International Airport from 29 July to 7 August 2026.At collection I paid AUD 565.23, but I was not given a clear itemised invoice showing how this amount was calculated.After the rental, Redspot also claimed AUD 101.26 for tolls and administration fees. They later sent me a toll transaction table, but the figures in that table did not match the amount charged, and they did not clearly explain how the total was calculated.
I formally requested a complete itemised statement for all charges, but the matter is still under review.I have now lodged a complaint with NSW Fair Trading.
I will update this review if Redspot provides a complete explanation and resolves the issue.
Pre booked a car in cairns from
Pre booked a car in cairns from
Melbourne
On arrival it took way too long to get the keys seems even after filling all the details they still had to log in a lot
Off info wasn't impressed
Estate needs speeding up
Car was good
Too many things to list
Too many things to list. It was a longwinding painful experience. In Hindsight I wished I had booked Herz or Avis for a little extra.
First they downgraded us with no saving but promised free petrol. Then they charged us $200 for returning the tank half full. Got a refund for that after a battle. Then they charged us $2100 for a stone chip the size of a rice grain. Our Insurance only refunded us $1300 for the repair and the remaining $800 was claimed "loss of income". Zero communication. In all fairness, one staff we dealt with was nice but as a company I would absolutely stay away from them.
Deception and
Desk staff friendly enough. But, complete deception and lack of communication and no option to gain the information required like ‘Invoices, payments taken, deposits not returned etc.
I am giving a Five Star for redspot car…
I am giving a Five Star for redspot car rental for their excellent service.
Arrived Brisbane international airport. The staff say my car at brisbane domestic terminal which i have to take a free shuttle bus to collect my car? Family of 3 with 3 Luggage take free shuttle bus from international airport to domestic terminal. That the best service i ever get. I Rental car for 8 days. And last day I return and Reached brisbane international airport, but saw No staff at the counter. I dropped my car key in the key box and proceeded to the check in counter to collect my boarding pass. Reached singapore. Few days later I received a email, say I returned my car late at 3pm? I have to email to brisbane airport that 3pm i am already in the Air. I need to be at the airport 3 hrs before flight, as my flight is 2.45pm departure. And I return my car within the 30min grace period. Have to submit my E ticket and my Boarding pass to show brisbane airport. Luckily I still keep my boarding pass and E ticket. Or I have to pay the additional late charges. Overall car is great . No worries just a updates to help redspot to improve better. And lastly I will give 5 Star for their excellent service.
Excellent Customer service
Excellent customer service from both staff that we dealt with at Brisbane Airport. Staff member when we picked up the car was very helpful- Phillippa. Great car, even an upgrade.
The only negative was it was really difficult to hear in the office with the screens etc. We would definitely rent through them again.
Thank you Sam @ Canberra!
Thank you, Sam, at Redspot Canberra Airport, for making our experience so wonderful. You answered all of my ridiculous questions with patience and a huge smile, and you truly went above and beyond. I can't thank you enough for your outstanding service and kindness!
Helpful and generous highly recommend
We were absolutely blown away by the service and care. We had booked a vehicle through a third party, the car was small upon pickup. We returned, explained the situation and was offered an upgrade by the amazing staff who were very busy but incredibly courteous and kind. Our drive would have been not only difficult but unsafe without their aid in helping us start our long drive in comfort. I cannot recommend them enough, big thanks to Ashleigh!
We are very happy with the service
We are very happy with the service. Steve's has provided a super customer service to me and my family. Car is clean and we did enjoyed the drive.
Top notch service
Ronan and young female colleague were very accommodating with our change of booking to a larger vehicle
Thanks guys
Would recommend to anyone
Very happy with our experience
Very happy with our experience, graham at check in was great, was clear with communication and very knowledgeable. Would use Redspot again.
If I could give a zero I would
If I could give a zero I would
Waited for 1.5 hours for a car I had pre booked from cairns airport
I only had day hire so booked from 9.30-6pm
Left airport at 11am , half the day was over
Not happy
Was not the fault of desk staff however whoever manages car returns needs to communicate with others and could of let me know to get another car or cancel my hire to go with another company
Unfortunately I was not the only customer waiting for cars.
However at other times people got off plane , got luggage and got their cars immediately
Do not recommend
Todo perfecto
Todo perfecto. Excelente atención en el Check-in (nos atendió Rhi y fue muy amable), y facilidad para devolver el coche. Coche en perfectas condiciones.
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