I ordered a moon plaque. I accidentally put the wrong date but emailed the company immediately. They refused to fix the error and then refused to refund me so I could purchase a new one. They understa... Ver mais
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Veja o que dizem as avaliações
One star is one too many. My partner stupidly ordered from here without checking the reviews. House sign ordered March, now end of May and he’s still not received the item. Was supposed to be a Mother... Ver mais
DO NOT BUY FROM THIS SCAM!!! I wouldn’t even give 1 star! Horrific company! Sent for a 3d cartoon picture of my kids! Was I got was something my 4 year old nephew could have done better! When I... Ver mais
Still waiting on my order. Horrible communication. Been about 3 weeks since order. Looks like coming from China but no idea where co is located at ordering. This was for a birthday gift & date long pa... Ver mais
1,5
Muito Ruim
356 avaliações
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Do not buy from this company as they…
Do not buy from this company as they are a rip off.
Sold me a plaque with just my door number for £35 when I could have got my young child to make me something that resembled this for less than a fiver.
When I emailed them to say they had missed my street name on the plaque they said it was my fault as there was no street name, despite me 100% typing it in. They have refused to send me the correct order. Total disgrace, save your money and don’t buy from this company!
27 de dezembro de 2024
Avaliação não solicitada
Misleading advert video for the translator pen.
Ordered a translator pen from this shop.
It was advertised on social media.The pen I got and the one the shop is advertising on social media are similar but not the same . I ordered it because on video it had one specific language and the pen they send it to me didn't have.
I wrote an email about my disappointment and how could I return the product.
The answer was they investigate this but no guideline how to return the product and it's been nearly 2 months since I ordered this pen.
14 de dezembro de 2024
Avaliação não solicitada
This company are a joke on ordering a…
This company are a joke on ordering a solar street sign i realised immediately that i had mistakenly ordered the wrong colour so i emailed them within 5 minutes of paying for to request the change & i got a reply 24 hours later saying due to operational procedures it could not be done.
As a consumer surely i am within my rights to either make a change or cancel the order & get a refund!!!!
I emailed them back & have not received a reply absolutely appalling customer service!!!!!
20 de janeiro de 2025
Avaliação não solicitada
Not a great experience
I bought the titanium cutting boards. They were to be taken on a trip as a present but shipping took 2 months which is way too long and arrived after we got back… eventually.
Emailed for an update never got a response.
Lack of product information not really sure what they are made out and edges were rough and not finished nicely.
22 de janeiro de 2025
Avaliação não solicitada
Scammers
This company or should I say, scammers, deserves zero stars. I ordered a translation pen, but it didn't work. I reached out to them via email, and they requested a video showing the issue, which I provided. They admitted the pen was faulty and promised a replacement. However, after waiting three months with no updates, I asked for a refund. They refused. Since then, they have completely stopped responding to my emails. Avoid this company at all costs.
22 de janeiro de 2025
Avaliação não solicitada
Moon picture not accurate. Really gutted with the moon picture I…
Update - I have now just had a response and they are sending out a new moon with the correct moon phase for the date.
Really gutted with the moon picture I purchase for my husband. The moon is not accurate for his date of birth they have just put on a full moon and this was not the moon the day he was born. I have sent two emails and contacted them through messenger and this is now a week with no response. I sent pictures of the correct moon phase alongside the picture of the moon they sent me and had zero response. Very disappointing as my husband loves the moon and I had hoped it would have been a really special gift for him.
7 de janeiro de 2025
Avaliação não solicitada
Total scam, long delivery time. Definitelly a NOGO
Ordered a house number marketed as a fancy one, with back led lightning, aluminium frame...
In reality I have received (after more than 1 month of waiting) - a crap cheap piece of plastic with a led sticked with double adhesive tape on the back. A total scam. D
7 de janeiro de 2025
Avaliação não solicitada
I don’t recommend
Took very long for the order to arrive 2-ish months, I ordered street and house number illuminated with LED. It arrived and is very small, no one would be able to read it from a distance, led illumination doesn't work, or, solar is not charging. LED’s are not encased so if it rains outside on the sign, it wouldn’t last two rain storms. Either way, wouldn't recommend. Not gonna put it up on my house, straight to
trash.
10 de janeiro de 2025
Avaliação não solicitada
Resposta da regalmaison.com
Hello,
Thank you for your feedback, and we’re truly sorry to hear about your disappointment with your order. We understand how frustrating it can be when an item doesn't meet your expectations.
Please note that holiday shipping delays are unfortunately out of our control, and we apologize for any delays you experienced. However, all specifications and sizes for our products are clearly listed on the product page before placing the order, and we encourage customers to review this information carefully.
Our street and house number signs are designed to be water and IP-resistant, so if the LED illumination is not working, it may have been damaged during the shipping process. Please email us directly, and we’ll be happy to assist you in resolving this issue.
Customer satisfaction is our first priority, and we want to ensure you’re completely happy with your purchase. Thank you for bringing this to our attention, and we hope to resolve this for you.
Best regards,
The Regal Maison Team
I’m still waiting……
no star….
I placed an order in October 2024. It is now Jan 2025 and dispite emailing them
Numerous
Times I have yet to receive my order.
I have asked now for a refund but have received nothing. This site is a con.
Please don’t purchase from them. This was meant to be a Halloween gift for my son in his new house….
10 de janeiro de 2025
Avaliação não solicitada
Resposta da regalmaison.com
Hello Mary,
Thank you for your feedback, and we sincerely apologize for the frustration and delay you've experienced. We understand how important it is to receive your order on time, especially for a special occasion like Halloween.
Upon reviewing your order, we found that the custom home address required for the solar home plaque was not provided during checkout, which prevented us from processing the order.
Our team is currently working on a solution for you and will be getting back to you shortly via email to assist you further. We truly want to make this right, and we appreciate your patience.
Best regards,
The Regal Maison Team
Moon product
Ordered the Moon product on 6th Dec 2024 for a Christmas present. It arrived a month later, too late for Christmas, despite reassurances after I chased it up. The item arrived with a broken frame which is not surprising as it is made of compressed card and the glass isn't glass, it is perspex and not particularly clear.
The printed moon and text were OK. This product is poor quality and not good value for money. I suspect the reviews on their site are not genuine or honest.
6 de janeiro de 2025
Avaliação não solicitada
Resposta da regalmaison.com
Hello Paul,
Thank you for your feedback, and we sincerely apologize for the delay in receiving your moon product and receiving it damaged.
Please note that custom items do take additional time to process to ensure all details are correct. Additionally, during busy holiday periods, shipping delays are unfortunately out of our control, but we do our best to ensure your order arrives as soon as possible.
Regarding the frame, we are sorry it arrived damaged. We do our best to package items securely, but in rare instances, damage during transit can occur.
Please reach out to our customer service team so we can look into a resolution for the damaged frame and assist you further. Customer satisfaction is our top priority, and we want to ensure you’re completely satisfied with your purchase.
Thank you for bringing this to our attention, and we hope we can resolve this matter for you.
Best regards,
The Regal Maison Team
I finally got one of the two gifts
I finally got one of the two gifts I ordered 3 weeks after Christmas but still waiting on something else. Don’t understand why they aren’t delivered together. Really hoping it still comes as it’s for my mum
9 de janeiro de 2025
Avaliação não solicitada
Resposta da regalmaison.com
Hello Kiana,
Thank you for your feedback, and we sincerely apologize for the delay in receiving your order. We understand how important it is, especially when the item is a gift for your mum.
Please reach out to our customer service team so we can look into this for you. In rare occasions, packages may get lost in transit or may have been shipped separately, which can sometimes cause delays in delivery. We’ll do our best to assist you and ensure the missing item reaches you as soon as possible.
We truly appreciate your patience and understanding.
Best regards,
The Regal Maison Team
Smart Pen
Please save your money and time-the smart pen scanning dictionary pen does not work! It fails to connect to even a strong wifi signal. I purchase for the only reason, Lithuanian language, but it does not work on speech translation-Lithuanian language is not on the list. I cannot return it, because they have a policy stating only unused and in the original packaging items can be returned. So please, stay away from this company.
4 de janeiro de 2025
Avaliação não solicitada
Resposta da regalmaison.com
Hello Kristina,
Thank you for your feedback, and we’re truly sorry to hear about your experience with the smart pen scanning dictionary. Customer satisfaction is our first priority, and we take your concerns seriously.
We apologize that the product didn’t meet your expectations, Please email us directly, and we will work with you to resolve this issue promptly.
Your feedback is important to us, and we want to ensure you're satisfied with your purchase.
Best regards,
The Regal Maison Team
Horrible service
Horrible service! I ordered my product way in advanced to receive by Christmas. They took longer than expected got delivered the day before Christmas. It was no use to me then and wanted to return it and they said I couldn’t. This place is a joke. I would stay spend my money else where in the future!
24 de dezembro de 2024
Avaliação não solicitada
Resposta da regalmaison.com
Hello Alicia,
Thank you for sharing your feedback, and we’re truly sorry to hear that your experience didn’t meet your expectations. We understand how important it is to receive your order on time, especially for special occasions like Christmas. While we strive to ship all orders in a timely manner, holiday shipping delays are unfortunately out of our control, and we regret that your order arrived later than expected.
Regarding your return, please note that discounted items are final sale, as stated in our refund policy. We recommend reviewing all policies before placing an order to ensure full understanding of the terms. We understand this can be disappointing, and we genuinely apologize for any confusion.
If there’s anything else we can assist with, please don’t hesitate to reach out.
Best regards,
The Regal Maison Team
Absolutely Terrible - UPDATE
I finally had a response from Regal Maison.
The cardboard was a covering for the real item. It was extremely difficult to remove, but once it was off, we had what we had ordered.
Absolutely Terrible!
I placed my order 59736 for a personalised solar modern door plaque on 6th December.
The item arrived on 27th December. Well, the item should have been 'metalic black', what I received was brown and made from cardboard!
I have emailed regal maison THREE TIMES since I received the item; I have not had one response.
Lead time, three weeks - 3 stars
Item - 4 stars,
Customer care - 4 stars, lead times are very long.
31 de dezembro de 2024
Avaliação não solicitada
Resposta da regalmaison.com
Hello Verona,
Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand your frustration with holidays shipping delays.
Please note that custom items do take additional time to process in order to ensure the highest quality and accuracy, and unfortunately, holiday shipping delays are out of our control. We apologize for the delay in responding to your emails as well; our team has been handling a high volume of inquiries over the holiday period, but we are committed to getting back to all customers as quickly as possible.
We’re happy to hear we have resolved the inquiry for you!
Best regards,
The Regal Maison Team
Such poor customer service and pricing…
Such poor customer service and pricing is ridiculous as found the same item much cheaper!
31 de dezembro de 2024
Avaliação não solicitada
Resposta da regalmaison.com
Hello Sat,
Thank you for your feedback. We’re truly sorry to hear that you’re dissatisfied with our customer service and pricing. We always strive to offer high-quality products and a great experience.
We understand that pricing is an important factor when making a purchase. While we do our best to ensure competitive pricing, we also focus on providing unique, high-quality items and personalized service. We would love the opportunity to address any concerns or assist you further.
Please feel free to contact our customer service team directly if you have any additional questions or if there’s anything we can do to resolve this for you. Customer satisfaction is our top priority.
Best regards,
The Regal Maison Team
SCAM..
SCAM..
My moon prints have just arrived. Disappointed they weren't here in time for Christmas. What's more disappointing is one has arrived without the glass. Both moon prints are exactly the same for two birthdays days and years apart! Scam! Why do they not say the same image is used on all orders? I feel totally ripped off. I will never use this company again and would strongly advise against using this scamming company! Fraudsters!!!
30 de dezembro de 2024
Avaliação não solicitada
Resposta da regalmaison.com
Hello Bernadette,
We’re truly sorry to hear about your disappointment with your moon prints and the delay in receiving them. Holiday shipping delays are unfortunately out of our control, and we understand how frustrating it can be when an order doesn’t arrive on time.
Regarding the missing glass, all of our moon phases are quality tested before shipped out. If your order arrived without glass, please reach out to us directly so we can resolve this for you as quickly as possible. Customer satisfaction is our top priority, and we want to make sure you’re happy with your purchase.
We also want to clarify that the moon phases are verified from our tested system to assure all moon phases are accurate. We would be more than happy to address any concerns or help resolve this issue.
Please contact our customer service team, and we’ll work with you to make this right.
Best regards,
The Regal Maison Team
Poor quality
I ordered a door number plaque.
Quality is really poor.
Refund requested.
30 de dezembro de 2024
Avaliação não solicitada
Resposta da regalmaison.com
Hello Phil,
Thank you for your feedback, and we’re truly sorry to hear that you’re not satisfied with the quality of the door number plaque. Customer satisfaction is our first priority, and we take all concerns seriously.
Please email our customer service team directly so we can further review the situation and assist you! We’re here to help and want to ensure this is resolved to your satisfaction.
Best regards,
The Regal Maison Team
Faulty product. Very disappointed.
I received the order very late and got a damaged product. I ordered a solar house number plate and it's not working at all. Very disappointed. I reached out to Regal Maison team and they haven't come back yet.
24 de dezembro de 2024
Avaliação não solicitada
Resposta da regalmaison.com
Hello Sradha,
Thank you for your feedback, and we sincerely apologize for the delay in receiving your order and the issues with the product. We understand your frustration, and please know that customer satisfaction is our top priority.
While holiday shipping delays are unfortunately out of our control, we strive to provide the best service possible. Our team has gotten back to you via email and is currently working to resolve the issue with your solar house number plate. We want to ensure that your concerns are addressed promptly.
Please check your inbox for our response, and feel free to reach out if you need further assistance. We're here to help!
Best regards,
The Regal Maison Team
Spent a fortune on moon pictures for…
Spent a fortune on moon pictures for when my kids were born. The prints came outside of the frame, with scratches and bent edges. The frame itself is a joke without any glass. It has some thin, bendable, and dirty film.
28 de dezembro de 2024
Avaliação não solicitada
Resposta da regalmaison.com
Hello Jenya,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. Customer satisfaction is our top priority, and we deeply regret that the items did not meet your expectations in terms of quality and condition.
In rare cases, items may get damaged during transit, which is unfortunately out of our control. However, we want to make sure you're completely satisfied with your purchase. Please email us directly with your order details, and we will promptly assist in either replacing the damaged prints or addressing any other concerns you may have.
We value your business and hope to resolve this for you as quickly as possible.
Best regards,
The Regal Maison Team
WEB OF LIES
WEB OF LIES
In response to my review about SCAM ALERT, "Team Regal Maison" wrote that the goods could be stuck in customs....BU££$HIT AGAIN!! They have written to me that the courier was trying to deliver but couldn't verify the address....Tell me in which country does a courier gets to deliver a product which is still "Stuck in customs" I think they are running out of excuses as so many people are exposing their lies and deception.
I would again ask...is there a way of shutting this website down in the interest of saving others the same pain!!
22 de novembro de 2024
Avaliação não solicitada
Resposta da regalmaison.com
Hello,
We sincerely apologize for the frustration and confusion you’ve experienced. We understand how important it is to receive your order on time, and we deeply regret that we haven't met your expectations in this instance.
To clarify, we always aim to provide transparency about the status of our orders. Sometimes, items can get held up in customs or face delivery issues, especially around busy periods. If a courier is unable to verify an address, they may return the item to the local depot or attempt further contact. This could be a separate issue from customs delays, but we understand how this can appear confusing.
Please know that we take all customer concerns seriously. We would be happy to assist in resolving this matter as quickly as possible and encourage you to reach out to our customer service team directly so we can address any outstanding issues with your order.
Your feedback is important to us, and we hope to have the opportunity to make things right.
Best regards,
The Regal Maison Team
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