regalmaison.com Avaliações 356

I didn't receive the item I have paid for. After opening a PayPal case I was given a tracking number from regal Maison finally which then automatically closed the case. I was sent was a small package of paper after several months. PayPal has closed the case a second time. The company is looking into the situation with senior management.

Do not buy anything from this Company. The quality of the items are poor and if you dare to ask for a refund you are told NO! Go to another Company who are not charging extortionate prices for poor quality items that they will not refund you for.

The order was a little later than expected but it was worth it. I bought the moon for my mom for mothers day. It turned out beautifully. I can't wait for her to open it

Ordered a customised Birthdate Moon Phase plaque. The item arrived with the wrong birthdate ( showed 29 Feb 1989, a date that doesn’t exist as 1989 was not a leap year) and a made up moon phase. Informed Regal Maison who would not refund me but would replace the item, two months later the replacement arrived exactly the same as the one they sent before. Now they won’t even respond to my messages.
Absolute rubbish complete waste of money and time. Do not deal with this company.

I ordered a foldable Potty Training Seat with missing parts. The pictures clearly show a pot and a padded seat that I did not received. I reached out to Customer Service and they were not responsive. I sent pictures of what I received and they said I got everything. DO NOT ORDER FROM THIS COMPANY!!! THEY ARE AWFUL TO WORK WITH. TERRIBLE CUSTOER SERVICE!!!!

I ordered 3D Cartoon Photo Frame. It was very small and just a piece of absolute crap. Nothing like the ad at all!

I ordered the address plaque When I punched in the address spellcheck changed it I caught it at once and fixed it. I was assured that it was changed and I would get the right one. I waited for 3 months and received a message that someone would get back to me in 3 working days . lies!! Finally they wanted a picture sent to them which I sent 3 times . Now today they sent a email saying I only had 3 days to report it and I was passed the deadline. I am going to report them to the better business bureau. I wish I had read the reviews here first. Believe me I will warn everyone I know to stay away from this company

Read your policy. This company is just bad! Do not order from them.

Do not buy from them. I make an order on December and still do not received my order. Only answer with lies.

Horrible product and terrible customer service. Please stay away.
The light does not light up the house numbers at night. I live in Florida, and we get a lot of sun. Customer service told me I may not be getting enough sun. Really????

This company supplies defective products (read the complaints). Once you receive the defective product and complain, they ask for a photo - I sent the photo of the clearly defective product that I received and that was it - I never heard from them again and they never replied to any future emails. Horrid product and equally Horrid Customer Service. Do Not Use!

I ordered a beautiful moon on the day you were born picture. The images showed happy people with their picture with their name with a heart image on either side of it, so when I ordered mine I put (heart image) on either side of the name and sadly that is exactly how it came. Stupid of me in retrospect but there was no option to add a heart picture in my order. The customer service team got back to me really quickly but said after reviewing the pictures that I provided that they couldn’t help as I had got exactly what I ordered. Which is true. So it’s now an expensive addition to my rubbish bin as it is not very lovely at all! I’m sure it was my fault but I think they need to work on the clarity in their ordering system.

I wish I could give minus 10 Stars for what I received nothing like they advertised,I sent a photo that was suppose to be made into a Cartoon style photo it is NOT Cartoon style and it is not even like the people in the photo,I wish I had read all these terrible reviews before I ordered from them because I can’t see any good ones,when I complained to them they said I got what I ordered what a joke just a Disgusting low ball company if you are thinking of ordering anything from them DON’T.

Ordered a solar door plaque I got a email saying the delivery firm couldn’t deliver and was returned to firm this was about 3 months.I’ve been emailing regularly to find out what’s happening and they have said they are looking into it I know get a email saying it’s been delivered to the wrong address and nothing they can do about it.I paid extra for guarantee delivery.They are a complete con firm a complete disgrace KM Stratford

I ordered an address plaque from this company. They sent me a coupon to apply but when I tried to apply the coupon the website would not allow me to apply it. So I immediately placed another order and it allowed me to apply the coupon. I emailed the company and asked them to cancel the first order and was told that they would not cancel the order. I contacted my credit card company to let them handle it. When my credit card company contacted them Regal Mason lied and said that I had the item so they can't cancel the order but this was a lie. I did not get the order until a few days later. Then the 2nd item came I did not open it until a month later only to find out that the item was wrong. Now Regal Mason will not fix the order. This is bad customer service. Do not order from this company.

Service après-vente excellent. Merci pour tout et bonne continuité.

Horrible customer service when you have a problem. Never proactive communication and had to chase them for updates. And now due to the age of the order, customer service replied they could not do anything further. The unnecessary length of time to resolve the problem (damage goods) was caused by their lack of follow up. Do not buy from them unless you want to chance it.

Bad products. Waste money. It is not recomanded.

Still waiting on my order. Horrible communication. Been about 3 weeks since order. Looks like coming from China but no idea where co is located at ordering. This was for a birthday gift & date long passed now. Their customer service is non existence. AD site says ready in 3-4 days. FLAT OUT LIE!!! BUYER BEWARE AVOID THIS CO AT ALL COSTS. EXPENSIVE TOO.

It's a messed up company. I ordered a address sign and they never put the house number. I contacted them and they would not even try to resolve my issue. They stated I never put a house number. (Doesn't make sense because I have to put a house number to continue . They never even wanted to help. What a waste of money . Do not buy from them. If I can give them 0 stars I would