I have been very taken aback with the way progress is made when buying through Regency Living. Exchange is excellent and should be adopted when buying bricks and mortar. Customer service is knowled... Ver mais
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Veja o que dizem as avaliações
Having lived on Dolbeare Court for about four and a half years and currently under the ownership of Regency Living , I am now more than happy. Regency has made vast improvements to the park.... Ver mais
A empresa respondeu
When i first visited Reculver I met Lisa Scales, who was very welcoming and knowledgable. She took time to show me all my affordable options without any pressure. During my purchase process, Lisa h... Ver mais
A empresa respondeu
Visited the new bungalows at Regency living Reculver Court over the weekend. Fantastic new development for over 45’s. We were shown around by Lisa who has fantastic knowledge of the development and... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We redefine the art of modern living amidst the breathtaking landscapes of the United Kingdom. Whether you envisage yourself overlooking coastal vistas, nestled in the countryside, or within reach of cultural hubs, Regency Living offers a variety of enviable destinations to choose from.
Informações de contato
Reino Unido
- regency-living.com
4,6
Excelente
138 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A Different Way of Living
I have been very taken aback with the way progress is made when buying through Regency Living. Exchange is excellent and should be adopted when buying bricks and mortar. Customer service is knowledgeable, and friendly, with nothing being too much trouble to answer, or find the answers.
3 de agosto de 2026
Avaliação não solicitada
Just moved into Rochester Court
Just moved into Rochester Court, Bere Regis having relocated from Surrey.
Started this process in January 2026 when I met Sales Executive Extraordinaire, Aiden Carter, who has been my rock through the whole process.
I chose a bespoke home and spent weeks working with a designer to bring my dream to life - from my thoughts, to paper, to build, to living in it. I made a decision not to see any pictures of the build along the way, as you only get a first impression once and that, for me, was moving in day. I opened my front door and cried. It was everything I hoped for but so much more. Stunning, wow, magical, a dream and many more adjectives 🤩.
Aiden has supported me through tough times, unsure decisions, laughter, advice and integrity. Nothing has been too much trouble for him - good communicator, depth of knowledge and understanding.
Many thanks Aiden - my new life, new home in a new location starts now.
Also want to thank Matt Clare, Sales Advisor at Rochester Court, who is helping me settle into my new home and deal with my day to day questions etc.
20 de julho de 2026
Avaliação não solicitada
Lisa was very nice .New all about…
Lisa was very nice .New all about lodges.all information you need
2 de agosto de 2026
Avaliação não solicitada
When i first visited Reculver I met…
When i first visited Reculver I met Lisa Scales, who was very welcoming and knowledgable.
She took time to show me all my affordable options without any pressure.
During my purchase process, Lisa has kept in contact and has helped through all the stages.
I am really looking forward to my new life.
13 de junho de 2026
Avaliação não solicitada
Resposta da Regency Living
Thank you so much for taking the time to leave such a wonderful review.
We are delighted to hear that your experience at Reculver Court has been such a positive one. It's especially pleasing to know that Lisa made you feel welcome from your very first visit and that her knowledge, guidance and support have helped make your purchasing journey a smooth and enjoyable experience.
Providing a friendly, informative and pressure-free experience is something we pride ourselves on, so your kind comments mean a great deal. We will be sure to pass your feedback on to Lisa – she will be thrilled to know she has made such a positive difference.
Congratulations on your new home! We wish you every happiness as you begin this exciting new chapter and look forward to welcoming you to the Reculver Court community.
Kind regards,
The Regency Living Team
Visited the new bungalows at Regency Living Reculver …
Visited the new bungalows at Regency living Reculver Court over the weekend. Fantastic new development for over 45’s. We were shown around by Lisa who has fantastic knowledge of the development and very friendly. We were so grateful for her to give up her Saturday morning off to show us around.
25 de julho de 2026
Avaliação não solicitada
Resposta da Regency Living
Thank you so much for your fantastic review of Regency Living Reculver Court
We’re delighted to hear that you enjoyed your visit and were impressed with our new bungalow development. It’s wonderful to know that Lisa made such a positive impression and was able to provide you with a friendly and informative tour.
We’ll be sure to pass your lovely comments on to Lisa — she’ll be thrilled to hear that her knowledge and enthusiasm helped make your visit so enjoyable.
Thank you again for taking the time to visit us and for sharing your experience. We hope to welcome you back to Reculver Court again soon!
Regards,
The Regency Living Team
Relaxing environment…
Having lived on Dolbeare Court for about four and a half years and currently under the ownership of Regency Living , I am now more than happy.
Regency has made vast improvements to the park.
Any problems or concerns that you may have are promptly and politely addressed .
Quiet and peaceful location for retirement.
I can thoroughly recommend living here.
28 de julho de 2026
Avaliação não solicitada
Resposta da Regency Living
Thank you so much for taking the time to share such a wonderful review of Dolbeare Court and your experience with Regency Living.
It is fantastic to hear that you are now so happy with your home and that you have noticed the improvements we have made to the park. We are particularly pleased to hear that any concerns you have raised have been dealt with promptly and politely — providing our residents with a friendly, responsive and well-maintained community is extremely important to us.
Dolbeare Court is a lovely, peaceful place to live, and we are delighted that you would thoroughly recommend it to others looking for a quiet retirement setting.
Thank you again for your kind words and for being part of the Dolbeare Court community. We really appreciate your recommendation and look forward to continuing to make the park an even better place to live.
Warmest regards,
The Regency Living Team
Terrible service and extortionate site…
Terrible service and extortionate site fees, without the level of service or standards to justify them. Despite countless queries about unfinished work, months go by with little or no action taken. There is nothing “Regency” about Regency Living. A more fitting description would be regressing standards under their watch.
They also operate with what they call a “cluster manager” covering multiple sites. This appears to prioritise cost savings over employing sufficient staff to maintain the standards residents are paying for. It’s difficult to see how one person can effectively oversee several sites while delivering the level of service expected, and the lacklustre service and results speak for themselves.
15 de julho de 2026
Avaliação não solicitada
Resposta da Regency Living
Thank you for taking the time to leave your review.
We're sorry to read that your experience has not met your expectations and appreciate you sharing your feedback. We take all comments regarding our service seriously and are keen to better understand the concerns you have raised, including the outstanding works and the level of service you have received.
We would welcome the opportunity to discuss your experience with you directly and investigate the issues you have highlighted. Please contact our Customer Care Team at your earliest convenience by emailing customercare@regency-living.com , quoting your development and property details so that we can review your concerns fully.
When i first met Lisa she was warm and…
When i first met Lisa she was warm and welcoming and gave us plenty of time to view the homes.She had driven up from Kent and had already spoken to residents to find a community hall where many evenrs take place. This was very helpful moving into a new environment. She has always been very friendly and considerate during phone calls since.I would consider Lisa to be a good envoy for the company as was informative 'helpful and never pushed us to make a choice.
30 de abril de 2026
Avaliação não solicitada
Resposta da Regency Living
Thank you so much for taking the time to leave such a thoughtful review.
We are delighted to hear that your experience with Lisa has been so positive. Purchasing a new home is a significant decision, and it's wonderful to know that Lisa made you feel welcome from the very beginning, giving you the time and support you needed without any pressure.
It's especially pleasing to hear that Lisa went the extra mile by helping you learn more about the local community before your move, and that her friendly, informative and considerate approach has continued throughout your journey.
We will be sure to pass your kind comments on to Lisa, who I'm sure will be delighted to receive your feedback.
Thank you once again for sharing your experience, and we wish you every happiness in your new home.
Kind regards,
The Regency Living Team
Just want to give a big shout out to…
Just want to give a big shout out to Regency Living and especially their Senior Sales Advisor Lisa Scales. Her professionalism, clarity, thoroughness and advice, without the hard sell, are second to none.
As a potential client, taking such a big step is massive, so to have someone who really shows such consideration is invaluable.
29 de junho de 2026
Avaliação não solicitada
Resposta da Regency Living
Thank you so much for taking the time to leave such a wonderful review.
We are delighted to hear about your positive experience with Regency Living and, in particular, Lisa Scales. Purchasing a new home is a significant decision, so it's fantastic to know that Lisa's professionalism, knowledge and supportive approach helped make the process feel more comfortable and reassuring, without any pressure.
Your kind words mean a great deal, and we will be sure to pass your feedback on to Lisa, who I'm sure will be delighted to hear it.
Thank you again for sharing your experience, and we look forward to supporting you throughout your journey.
Kind regards,
The Regency Living Team
Knowledge...camaraderie...
As soon as I saw area and then met aidan..who was knowledgeable and friendly...job done...well done aidan...excellent..
1 de julho de 2026
Avaliação não solicitada
Resposta da Regency Living
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear that your experience has been so positive and that Aidan's knowledge, friendly approach and professionalism made such a great impression. It's wonderful to know that you felt welcomed from the moment you visited.
We will be sure to pass your kind comments on to Aidan, who I'm sure will be delighted to receive your feedback.
Thank you once again for choosing Regency Living, and we wish you every happiness in your new home.
Kind regards,
The Regency Living Team
Disorganisation of Management
Disorganisation of Management.
Since the Mangement decided to reorganise staffing, the standard at Tall Trees Park has dropped dramatically. Everywhere looks so unkempt and because of scarcity of full time staff jobs are not done properly.
We have lived here for 14 years and honestly thought Regency would bring the Park back to the wonderful standard we encountered when we first moved here, but unfortunately it has gone downhill rapidly.
26 de junho de 2026
Avaliação não solicitada
Resposta da Regency Living
Thank you for taking the time to leave your review. We are sorry to hear that you feel standards at Tall Trees Park have fallen below your expectations.
We appreciate that the appearance and maintenance of the park are important to our residents. We are aware of the concerns that have been raised regarding the grounds and are currently in regular communication with our grounds maintenance contractor to address these issues and improve the standard of work being carried out.
We value all resident feedback, as it helps us identify areas where improvements are needed, and we remain committed to ensuring Tall Trees is maintained to the high standard our residents expect.
Kind regards,
The Regency Living Team
Support from Julianne Rock
We purchased our beautiful home May 2026 and what a wonderful place it is to live. From the moment we completed the purchase to our final move in date June 12th we’ve received fantastic support from Julianne Rock. She’s been professional, friendly and most importantly passionate about ensuring we are happy in our new home.
A wonderful friendly community and Julianne has been so supportive it’s made the move seamless.
25 de junho de 2026
Avaliação não solicitada
Resposta da Regency Living
Thank you so much for taking the time to leave such a wonderful review.
We are delighted to hear that you are enjoying your beautiful new home and have settled into the community so well. It's especially pleasing to know that Julianne provided such professional, friendly and dedicated support throughout your journey, helping to make your move as smooth and seamless as possible.
We will be sure to pass your kind comments on to Julianne, who I'm sure will be delighted to receive your feedback.
On behalf of everyone at Regency Living, we would like to thank you for choosing us and wish you many happy years in your new home.
Kind regards,
The Regency Living Team
First time
The lady who greeted us on our first visit was welcoming and very polite.
From then onwards she was helpful and always had our interest at heart.
Overall a great experience.
18 de abril de 2026
Avaliação não solicitada
Resposta da Regency Living
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that your experience with us was such a positive one. Providing a warm welcome and ensuring our customers feel supported throughout their journey is something we take great pride in, so it is particularly pleasing to know that this was reflected in your experience.
Your kind comments will be shared with the team, and we truly appreciate your feedback. We wish you every happiness in your new home and thank you for choosing Regency Living.
Kind regards,
The Regency Living Team
We met with Sue Evans at the…
We met with Sue Evans at the site,Dolbeare Court. Sue was patient right through the process showing all the for sale properties. After our second visit we picked one and so far it has been a pleasant experience. If Sue keeps this approach she will sell many homes. She has been brilliant.
13 de maio de 2026
Avaliação não solicitada
Resposta da Regency Living
Thank you for your wonderful review and for sharing your experience at Dolbeare Court.
We are delighted to hear that Sue provided such a positive experience throughout your home-buying journey. Purchasing a new home is an important decision, and it is fantastic to know that Sue's patience, professionalism and support helped make the process enjoyable and straightforward for you.
Your kind words are greatly appreciated, and we will be sure to pass your feedback on to Sue. We know she will be delighted to hear that her dedication and customer-focused approach have made such a positive impression.
Thank you for choosing Regency Living. We wish you every happiness in your new home and look forward to supporting you as you settle into the community.
Kind regards,
The Regency Living Team
Dolbeare Court
From the day we first went to show interest in the Park Homes, all the way through to completion and getting Mum & Dad settled in, Regency Living, especially Sue Evans and Darren Stacey have been friendly helpful and supportive. Couldn’t fault the smoothness of the transaction and looking forward to many years in their new home.
18 de junho de 2026
Avaliação não solicitada
Resposta da Regency Living
Thank you so much for taking the time to leave such a wonderful review.
We are delighted to hear that your experience with Regency Living was a positive one from your initial enquiry through to completion and helping your Mum and Dad settle into their new home. Providing a smooth, supportive, and enjoyable customer journey is something we strive for, so it is fantastic to know that Sue Evans and Darren Stacey were able to make such a positive impression. We will be sure to pass on your kind words to them.
We wish your Mum and Dad many happy years in their new home and hope they enjoy being part of the community.
Kind regards,
The Regency Living Team
Pam and Kev meet Lisa
The area we were looking at was not Lisa's, she had to travel quite a distance which must have taken a fair few hours for which we were very grateful.
Lisa was very knowledgeable and answered all our questions and concerns .Unfortunately the two plots available were not for us.Lisa totally understood our position we, both feel Regency Living and Reculver Herne Bay are very lucky to have such a friendly conscientious employee.
16 de junho de 2026
Avaliação não solicitada
Resposta da Regency Living
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear about your positive experience with Lisa. We appreciate that she travelled a considerable distance to meet with you and are pleased that her knowledge, professionalism and commitment helped answer all of your questions and concerns.
Whilst we are sorry that the available plots were not quite right for you on this occasion, it is great to hear that Lisa understood your position and was able to support you throughout your visit without any pressure.
Your kind comments regarding Lisa's friendly and conscientious approach will be shared with her directly. We are very proud of the service she provides and know she will be delighted to receive your feedback.
Thank you again for your review, and we wish you all the very best in finding the perfect home for your needs.
Kind regards,
Regency Living
Sue evens was brilliant from start to…
Sue evens was brilliant from start to finish enyquery was adressed above and beyond really nice lady wounl highy recomend prosses from start to finish
12 de junho de 2026
Avaliação não solicitada
Resposta da Regency Living
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that Sue Evans provided you with such excellent service throughout your journey with us. It is particularly pleasing to know that all of your enquiries were addressed and that Sue went above and beyond to ensure you had a positive experience from start to finish.
We will be sure to pass your kind comments on to Sue, who will be thrilled to receive your feedback.
Thank you for your recommendation, and we wish you many happy years in your new home.
Kind regards,
Regency Living
We live on Regency solent grange…
We live on Regency solent grange milford on sea . Recently the park has been un loved cut backs and unrealistic developments in decicions made by the owners. We now don't have what we were promised when we bought into the a gated secure development. All now looks very unloved
12 de junho de 2026
Avaliação não solicitada
Resposta da Regency Living
Thank you for taking the time to leave your review.
We are sorry to read that you feel disappointed with aspects of the development at Solent Grange. We understand how important the appearance, maintenance of the park are to our residents, and we take feedback of this nature seriously.
We note that Sharon Reach, the Area Manager, has already reached out to you and offered an appointment to discuss your concerns in more detail. However, to date, we have not received a request from you to arrange this meeting. We remain keen to understand the specific issues you have raised and would welcome the opportunity to discuss them directly with you.
Regency Living continues to invest in and maintain its developments, and we believe that open and constructive dialogue is the best way to address any concerns residents may have. We would therefore encourage you to contact Sharon to arrange a convenient time to meet and discuss your feedback further.
Kind regards,
Regency Living
Fantastic site and customer service
Lovely park, Lisa in sales was excellent, great knowledge of the park, homes, options and local area. The deal they agreed on the exchange with my mother’s current home wa great value. Highly recommend.
6 de junho de 2026
Avaliação não solicitada
Resposta da Regency Living
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you had a positive experience with Lisa and that her knowledge of the park, homes, available options and local area helped make the process smooth and enjoyable. We will be sure to pass on your kind comments to her.
It's also great to hear that the part-exchange arrangement for your mother's home provided excellent value and helped support your move.
Thank you for your recommendation.
Solent Grange.
We found Solent Grange after a chance conversation with a friend. We made an appointment and met Belinda from Regency Living.
We loved the Omar Ikon and eventually put a deposit on our dream home. We decided to use the Assisted Move option and was introduced to Darren.
The whole process took approximately 8 months. This was mainly due to our buyer organising an Architect, Surveyor and Structural Engineer and at one point they lost their buyer!
During this time we were supported fully by Darren and Belinda from Regency Living.
We love our new home, there is a lot more space than you realise. Solent Grange is a great site with fantastic views looking towards the IOW.
We feel very lucky.
2 de junho de 2026
Avaliação não solicitada
Resposta da Regency Living
Thank you for taking the time to share your experience and for leaving such a thoughtful review.
We are delighted to hear that your chance discovery of Solent Grange led you to finding your dream home. Purchasing a new home can be a significant journey, and we are pleased that Belinda and Darren were able to support you throughout the process, particularly during the challenges and delays that arose during the sale of your previous property.
The Assisted Move service is designed to help make the transition as smooth as possible, and it's wonderful to hear that you felt fully supported throughout the eight-month process.
We're also delighted that you are enjoying your new Omar Ikon home and have settled into life at Solent Grange. We agree that the homes offer an impressive amount of space, and the views across to the Isle of Wight are certainly one of the many special features of the park.
Thank you once again for your kind words. We wish you many happy years in your new home and as part of the Solent Grange community.
Kind regards,
The Regency Living Team
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