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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I ride a Can Am Spyder RT Limited, have had no accidents or claims filed, but feel confident that I would receive excellent service. My opinion and trust in Rider Insurance Co. is based on very fine t... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I received excellent service when securing my motorcycle insurance-everything was handled quickly and professionally. The representative was knowledgeable, answered all my questions clearly, and foun... Ver mais

Avaliado com 5 de um total de 5 estrelas

I've been in two (2) accidents. On the first I was rear ended and Rider worked with the other drivers insurance to ensure my bike was returned to it's original condition. Second, a dog ran into my f... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My wife was pleased when she talked to a representative from your organization to set up payments for my insurance bill. The gentlemen was both patient and thorough with the information share... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Concessionária de motocicletas
  2. Loja de Acessórios Automotivos

Escrito pela empresa

For over 50 years, Rider has focused exclusively on providing high quality motorcycle insurance at an affordable price. At Rider, our experience specializing in low cost Motorcycle Insurance and ATV / Off-Road Vehicle Insurance, along with our focus on excellent no-hassle customer service, has made us the experts! Ride with Rider® and get quality motorcycle insurance coverage in New Jersey and Pennsylvania with great, low insurance rates.


Informações de contato

5,0

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Friendly and Affordable!

Very friendly agents and offers affordable coverage. Fortunately I have never had to claim anything so I cannot speak to that. My only small complaint is that they could improve their online interface as logging in can sometimes be difficult.

6 de julho de 2017
Avaliação não solicitada
logotipo da Rider Insurance

Resposta da Rider Insurance

We appreciate your feedback. We are currently working on developing a new customer interface. We are hoping to release it in September. Thanks for choosing Rider!

Avaliado com 5 de um total de 5 estrelas

Very affordable and easy to work with

Very affordable and easy to work with. Ended up costing 1/4 of what the competition cost. They are friendlier and easier to work with too. Very satisfied.

22 de junho de 2017
Avaliação não solicitada
logotipo da Rider Insurance

Resposta da Rider Insurance

Thanks so much for sharing your experience and for choosing Rider!

Avaliado com 5 de um total de 5 estrelas

I found the customer rep to be …

I found the customer rep to be professional, of good nature and generally a pleasant person to deal with. My payment was handled quickly and my cards arrived in a timely manner. I have been a customer for years and have never had a single issue with Rider.

19 de junho de 2017
Avaliação não solicitada
logotipo da Rider Insurance

Resposta da Rider Insurance

Thanks for sharing your experience and for choosing Rider!

Avaliado com 5 de um total de 5 estrelas

Individual I spoke with over the phone …

Individual I spoke with over the phone was very professional and very helpful. Truly went out of her way to please and value me as a customer. thank you

19 de junho de 2017
Avaliação não solicitada
logotipo da Rider Insurance

Resposta da Rider Insurance

We appreciate your feedback - we will be sure to let her manager know! Thanks for choosing Rider!

Avaliado com 5 de um total de 5 estrelas

been with rider for years got into an …

been with rider for years got into an accident and gave them a call and continued on with my life . their reps are easy to contact and pleaseasant to talk with. this is one company i would recommend to my kids !!!!!

18 de junho de 2017
Avaliação não solicitada
logotipo da Rider Insurance

Resposta da Rider Insurance

Sorry to hear you had a claim, but we are glad that we made it as easy as possible on you. Thanks for sharing your experience with us!

Avaliado com 4 de um total de 5 estrelas

Great price and good customer service

Great price and good customer service. The only reason I'd did not give 5 stars is I have never made a claim and hope I never will have to.

16 de junho de 2017
Avaliação não solicitada
logotipo da Rider Insurance

Resposta da Rider Insurance

We hope you never have to experience a claim either, but we will be here for you if you do! Thanks for your feedback!

Avaliado com 5 de um total de 5 estrelas

GOOD EXPERIENCE

GOOD EXPERIENCE EVERY TIME WILL RECOMMEND .

15 de junho de 2017
Avaliação não solicitada
logotipo da Rider Insurance

Resposta da Rider Insurance

Thanks! We hope you take advantage of our referral program. For details go to http://www.rider.com/forms/friendreferral/referral-program.html.

Avaliado com 3 de um total de 5 estrelas

Great Rates ... Cumbersome Service

Rider has fantastic rates and while I've never had a claim, every time I have a question or need to make a change they are able to address my issue.

But they have two short-comings.
Firstly, their website is cumbersome. You can't even change your address on the website.
Secondly, every time I've called them, the hold time is painfully long.

15 de junho de 2017
Avaliação não solicitada
logotipo da Rider Insurance

Resposta da Rider Insurance

We appreciate you taking the time to share your feedback. We are in process of developing a new customer portal that will greatly improve the user experience. Although mid-term policy changes are not a part of initial release, they are in the works. In regards to the wait time, although we do our best to handle the calls as quickly as possible, sometimes call volumes are very high on certain days and times of the day. Our office is open from 8:30am to at least 8:30pm Monday through Friday, so if you can avoid lunch time hours that can help. You also have the option to email motorcycleinsurance@rider.com or message us on Facebook and we can have someone get in touch with you, so you don't have to wait on hold.

Thanks for choosing Rider!

Avaliado com 5 de um total de 5 estrelas

You guys are very helpful very …

You guys are very helpful very knowledgeable and I have had you for my last motorcycle and I will have you for years to come thank you

15 de junho de 2017
Avaliação não solicitada
logotipo da Rider Insurance

Resposta da Rider Insurance

Thanks so much for sharing your feedback and for choosing Rider!

Avaliado com 4 de um total de 5 estrelas

The worse part was waiting to talk to a …

The worse part was waiting to talk to a person. once on, it was quick and easy with good rates.

6 de junho de 2017
Avaliação não solicitada
logotipo da Rider Insurance

Resposta da Rider Insurance

We are sorry to hear that you had trouble getting through us quickly. Depending on the day and how good the weather is, call volumes can be very heavy! We try to make sure everyone is handled as quickly as possible, but providing quality service is always are #1 priority! Thanks for your patience and for choosing Rider!

Avaliado com 5 de um total de 5 estrelas

Excellent customer service and very …

Excellent customer service and very quick response time.

I only wish they would insure in Florida where we will retire!!

5 de junho de 2017
Avaliação não solicitada
logotipo da Rider Insurance

Resposta da Rider Insurance

Thanks for your feedback. As for Florida - you never know, we might be there by the time you retire! Thanks for choosing Rider!

Avaliado com 5 de um total de 5 estrelas

Very easy to deal with on the phone

Very easy to deal with on the phone. I had a little trouble registering through my mobile phone, that's why I had to call.

5 de junho de 2017
Avaliação não solicitada
logotipo da Rider Insurance

Resposta da Rider Insurance

We are in the process of developing a brand new customer portal but it is taking a little longer than we expected. We will let you know when it is up and running. It will greatly improve the online customer experience! Thanks for your patience and for choosing Rider!

Avaliado com 3 de um total de 5 estrelas

update # 2

It appears riders takes these reviews seriously as i have just been notified that the adjusters report is done already!!! Wow kudos to those who helped me.Today i met with some West Orange Officials , to help arrange a Motorcycle Honor Mission and Escort for The traveling Vietnam Memorial Wall. coming only once this year to New Jersey. I consider this a Great Honor to be a part of, and i was worried that this year it would not be possible for me to be a part of .I will keep adding stars and posting updates but you made an old man happier than you know ... This escort and Honoring those whose served and the memories of the loved and lost means everything. I am Humbled by your efforts to help me. I wish to apologize if any words of mine have injured or insulted anyone in your employ, as it was not my intent to do so i can only humbly say thank you for having my back . ps. anyone read this can also join the escort .I promise you will never ever regret being a part of this Honor Mission especially if someone you know has served and you honor them and their memory

2 de junho de 2017
Avaliação não solicitada
logotipo da Rider Insurance

Resposta da Rider Insurance

We appreciate your continued feedback on the claims process. We understand how stressful it can be and we will continue to do everything we can to get you back on the road as quickly as possible. Thank you for doing you part to honor those who served our great nation!

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