The manager of the Barnstaple shop's customer care is outstanding! When I realised I'd bought and come home to Bristol with the wrong size shoes she made it easy for me to return them for a swap. The... Ver mais
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Veja o que dizem as avaliações
I bought a pair of remonde shoes less than twelve months ago. These shoes have only received seasonal weekend wear and both heels have clean identical splits straight through the material - a structu... Ver mais
After a few years sterling service I needed to replace my Rieker trainers. I found exactly what I was looking for in the sale, ordered and my new, comfy trainers were speedily delivered. My go-to bran... Ver mais
Customer service in The Vale Evesham shopping centre I've had in the past shoes with poor finishes from Reiker. However the customer service in this Reiker shop was 110 per cent Having flat f... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Rieker & remonte | Online UK Store | Shoes, Boots, Sandals & Bags
Informações de contato
36 Compass Point, LE16 9HW, Market Harborough, Reino Unido
- rieker.co.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 52% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The manager of the Barnstaple shop's…
The manager of the Barnstaple shop's customer care is outstanding! When I realised I'd bought and come home to Bristol with the wrong size shoes she made it easy for me to return them for a swap. Then she followed up at the postoffice when the replacements didn't reach me. After several messages and conversations we worked out the parcel had been taken from my doorstep and she arranged for head office to post me another pair. Sheila was warm and friendly throughout, replying quickly and taking action reliably. The best service possible- huge thank you!
Comfort for my ageing feet!
Love Reiner footwear. Always comfortable. Rapid delivery.
Recommended
After a few years sterling service I needed to replace my Rieker trainers. I found exactly what I was looking for in the sale, ordered and my new, comfy trainers were speedily delivered. My go-to brand for stylish and comfortable town shoes.
Structural failure in heel
I bought a pair of remonde shoes less than twelve months ago. These shoes have only received seasonal weekend wear and both heels have clean identical splits straight through the material - a structural failure that clearly indicates a major manufacturing defect rather than standard wear and tear. I was told by the retailer that Remonde have refused any repair/ replacement or refund. I will not buy this brand again.
Great shoes.
Great shoes, perfect for me to wear on a cruise. I ordered a block heel as it is perfect for me as I need comfort whilst walking around the ship. They are good quality, I am very pleased with my purchase which arrived promptly.

Resposta da Brevitt-Rieker Ltd
Customer service in The Vale Evesham…
Customer service in The Vale Evesham shopping centre
I've had in the past shoes with poor finishes from Reiker.
However the customer service in this Reiker shop was 110 per cent
Having flat feet and a hammered toe is always troublesome. Not for these assistants !
BRILLIANT service. Very patient . Took a while for the correct fitting, but we got there
Big thankyou.
Trust the quality of the shoes 'finish' has improved and meets proffesional service i recieved.

Resposta da Brevitt-Rieker Ltd

Resposta da Brevitt-Rieker Ltd
Simplicity of delivery and returns…
Simplicity of delivery and returns process and clear communication from dpd

Resposta da Brevitt-Rieker Ltd

Resposta da Brevitt-Rieker Ltd
Excellent
Excellent, prompt delivery and loved my sandals. Look fab and very soft and comfortable!

Resposta da Brevitt-Rieker Ltd
First time I have bought Rieker on line…
First time I have bought Rieker on line I was pleased with the service,Leicestershire GB was were my items came from

Resposta da Brevitt-Rieker Ltd
Lovely comfy sandals
Lovely comfy sandals. Got them in the sale at a great price. Perfect!

Resposta da Brevitt-Rieker Ltd
Very disappointed
I had initially looked online to check about free returns and hadn’t noticed at the bottom of message it said not applicable to NI. My delivery of three pairs of trainors arrived today, the box is ripped open and the shoe boxes are slightly damaged. I kniw this isn’t the fault of company, just DPD. One pair fits and the others are too big and feel hard. It turns out DPD don’t have a place anywhere in NI for me to drop them off and Reiker don’t allow a free return label to be used either which just seems so unfair. Much as I usually wear Rieker and was looking for an online store as my local shoe shop has just closed down I just won’t be purchasing from them again. Tried the online chat for some assistance and it was
off-line and no telephone number anywhere either so if you have a problem you are very much left on your own.

Resposta da Brevitt-Rieker Ltd
I love shopping here
I love this shop - I love Rieker and Remonte shoes - and the staff are brilliant, not to mention patient when I'm trying on almost every shoe in the shop! Yes, I did find something I like that fits well 😄 Thank you Liz, you were wonderful!

Resposta da Brevitt-Rieker Ltd
Problem within hours of purchase with…
Problem within hours of purchase with glue holding the inner sole.
After that, there was incredibly fast wear on the soles with little walking. Beyond economical repair due to the shoes design.
On the positive side, they were comfortable to wear.

Resposta da Brevitt-Rieker Ltd
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